User Reviews Overview
About Adobe Campaign
Adobe Campaign is a marketing automation platform used in email automation, delivery and reporting. It allows users to create, coordinate and deliver dynamic campaigns through emails, mobile platforms and offline channels. Adobe...
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- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
"It controls you all the time in marketing or advertising."
Controls marketing or advertising campaigns to identify customers and allow for direct communication.
Pros
Used to work, edit and follow ads on channels. You can use it to send private messages with your preferences and needs. It helps you create operational reports to track campaign impact and find solutions.
Cons
However, every time I've had trouble using this software, I've had trouble getting customer service support.
Emails a lot of time to respond to and resolve emails.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Why Adobe Campaign is The Best
Pros
It makes social media marketing easy and also comes with best content marketing features.
It also helps manage campaigns and is a great all in one marketing solution for business
Cons
Well, the tool has outperformed and no complaints.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Over-promised; not delivered in the slightest!
The most unresponsive, disdainful, anti-client service organisation we have ever dealt with.
Pros
nothing at all. It turned out to be an extremely expensive batch-and-bash email platform.
Cons
Dreadful implementation; links between different modules didn't work; sophisticated segmentation never worked in 2 years. An extremely expensive white elephant.
Alternatives Considered
Salesforce PlatformReasons for Choosing Adobe Campaign
We bought Adobe's sales pitch regarding how targetted we could become in terms of personalisation of marketing messages and understanding of our consumers. That was all rubbish after 2 years of complete failure by Adobe.Switched From
MailchimpReasons for Switching to Adobe Campaign
apparent service benefits which were ultimately just not true.Top Adobe Campaign Alternatives
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Campaign & Lead Management Program
Email marketing is the main relish that I gain from Adobe Campaign.
Pros
Adobe Campaign automate marketing strategies which saves time and improve ROI.
Cons
I do not encounter challenges when utilizing Adobe Campaign.
- Used Daily for 1+ year
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Review Source
Great tool, slow customer service.
Pros
Adobe recently introduced a new user interface, which has is obviously an upgrade from the former user interface : which was unappealing to marketers.
I love this tools email delivery and tracking capabilities : which ensures we have a fair idea of the percentage of our emails which end up in our customers inbox.
Cons
Everytime we have encountered a bug while using this software, it becomes very difficult to get support from customer service.
Takes them hours to respond to our emails, and days to resolve bugs.
- Industry: Staffing & Recruiting
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Most helpful email marketing tool
Adobe Campaign is a powerful tool for any agency that needs to overcome numerous similar advertising campaigns. I can say it is world's leading program.
Pros
Its main feature is automating marketing public services. I can attach several files at a time and still send heavy sized documents in fraction of seconds. I am having great experience with it because it keeps everything well organized.
Cons
The price is high, but in view of the brand name and the fantastic functionality, it’s not a big deal but not good for small marketing departments.
- Used for 1+ year
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Review Source
It is a program that allows you to manage marketing or advertising campaigns controlling every...
Is the best tool to have control of advertising campaigns helps detect users or customers and allows direct contact with them.
Pros
This platform allows me to create, execute and follow advertising campaigns on channels, you can send messages and send private messages with new profile options, your preferences and needs. Put the ability to safely select the right audience to send the expected message. At the same time it allows you to create operational reports to track the impact of the campaign and pilot your solution.
Cons
I really do not see cons in the program I have been using it for a while and each version outperforms the other, excellent tool for marketing management.
- Industry: Entertainment
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
ADOBE CAMPAIGN REVIEW
Adobe Campaign has made it easy for me to track performance. Helps me to make good decisions. i have no regrets using this software even though i think there is still room for improvement
Pros
You can use this to send private messages. Creating reports is very effective because this software makes it possible to track how well a campaign is doing and even to know the best productive marketing systems. you can use this software to track various CRM activities. Communication ability is also top notch.
Cons
It is very complicated if you are a beginner. It is slow when there are a lot of processes going on at a time. Takes time to get used to the interface.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Best Marketing product
I can happily say that I have had great moment from the time I started using this great product. It has led to faster growth of our company and empowered our marketing and sales team effectively.
Pros
This great product enables us to send email with advertisement of our products and services to our customers regularly. We are able to monitor our customers journey and heed to fulfil their needs.
Cons
I have never experienced any challenging situation from the performance of this platform since we deployed it in our organization.
- Industry: Writing & Editing
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Very good platform for marketing and sales data
Pros
This is a great platform for seeing your marketing and sales data and email management. It’s easy to use and I use it often within my work.
Cons
There is nothing that I dislike about it.
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Attract more B2B clients with great brochures and Ads
Pros
It's a great application for sending agreement documents online. The PDF and Esignature help me accomplish my admin tasks easily and effectively. It simplifies the process which allows me to serve more clients. I often use Adobe Marketing Cloud for my Marketing campaign because the features allow you to create marketing brochures and newsletters that fit your target thus more customer engagement. In one tool, you can easily manage your email, ads, and campaign brochures. Its templates and content have designs suitable for businesses and professionals.
Cons
The pricing can be costly but it is a good investment because of quality of its digital content. There are tools for marketing that can be at no cost but what you if you would compare, this software would attract more clients for your business.
- Industry: Philanthropy
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
All the tools you need under 1 program
Pros
Easy to access apps and tools. The different help screes along the way are great when you are trying to figure out what option to use. The layout os the apps and menus are very user friendly. There seems like there is too many tools but I am sure I do not use as many as others.
Cons
Besides the subscription structure no cons. It would be great if you can flat out purchase the product and pay for upgarde when you need them.
- Industry: Cosmetics
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Adobe Campaign is a Top-Notch CRM
Really, really great product. We moved from a legacy CRM tool that provided us with almost no analytics, and their team wouldn't truly support the legacy CRM that we we're using (somewhat understandable). Adobe has really great campaign building tools, a solid wiziwig feature that allowed us to outsource some work. I also really enjoy the interface and email sending features. Solid product and I would recommend. However, make sure your contract is very detailed and your document of work is itemized and specific.
Pros
Easy of use and training. Also really enjoy the analytics features.
Cons
The Customer Support can be somewhat suspect at times, but their implementation team was helpful. Also, everything will cost money (although this should go without saying for any mainstay company of Adobe's size)
- Industry: Mechanical or Industrial Engineering
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
A Complete Campaign management/Email Marketing solution
Adobe Campaign is used as the core email marketing tool in our company. It is used across various departments in our company. Try it, you will definitely love it.
Pros
Easier to navigate, workflow interface is cool.
Seamless integration with third party tools like SFDC, Dynamics CRM
Web tracking and automated workflows are some of the features that I really love about this product.
Cons
At times it is Slow while starting up. Apart from that, I don't see any issues with this tool.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Adobe equals a Must Have for Digital / Design agencies
using Adobe Cloud gives us as a agency more room to create and deliver while on the road or from any place.
With some extra tools our team is able to deliver work at their own convenience.
Pros
- Best Content creation / editing tools to give your business a professional look.
- Pricing is fair. you always have the latest versions when subscribing for the monthly fee.
- Brand creation, across all platforms. Social, Corporate etc.
- Integration with other systems
Cons
- You will have to maintain payments in order to use the platform.
- expensive hardware requirements to run the apps smoothly.
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
A tool that you must be able to use
Pros
We bought the products from Adobe for a long time. In combination with other tools, Adobe Campaign allows you to target and optimize advertising, manage multi-channel companies, use mobile and online applications. We are very satisfied with the results. At the same time, it is an instrument to be able to use.
Cons
There is no support for the Russian language, rather complicated interface. Understand the program from scratch is not easy.
- Industry: Medical Devices
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Best email automation software available
We implemented Adobe Campaign Manager six months ago and we are very happy with it. We are now able to run multiple campaigns simultaneously without much effort.
Pros
Ability to send personalized emails to each audience. Simultaneously.
Cons
Takes time to set up. More than originally thought.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
It is very difficult to study independently
Pros
I like the fact that there are many options in Campaign that allow you to customize it depending on your personal needs. Availability of automatic report analysis and email tracking.
Cons
To maximize my return, I needed to devote time to full-fledged study, which turned out to be very long and difficult, requiring repeated calls to the support service.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great marketing resource!
Great marketing resource, really a huge time saver!
Pros
Email marketing that finally connects all my devices and combines customer data and behaviors to create real-time and most importantly relevant communications.
Cons
Customer service response times are probably the only thing lacking but thankfully you do not need to reach out to them very often.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Adobe Is The Best For Marketing Analytics!
Pros
Marketing analytics and data management is an extremely smooth and easy process when working with Adobe Marketing Cloud! We have been extremely happy with the data we are able to realize when working with this platform!
Cons
We haven't had a lot of issues so far working with Adobe on this, we've got their full suite of services including Photo Shop!
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Powerful marketing tool with a few drawbacks.
It took a little more time to get it up and running than I would have preferred but once it was going, it gave me very respectable results. There are some caveats but overall this is a tool you should definitely consider.
Pros
There are a lot of options to customise and personalise this to suit your needs. And once you have a good understanding of it you can create very powerful marketing campaigns relatively smoothly. The email delivery and tracking capabilities are excellent. Compare to a few other solutions we used prior to this, it is able to get past spam filters much more capably. It can also automatically analyse reports to get you better results. Lastly, Adobe support is pretty good. We have used multiple Adobe products in the past and never had issues with their support team.
Cons
The learning curve to get the most out of this is pretty sharp. If you plan on investing on this, be prepared to spend a few hours either going through resources online or talking to their support team to set things up properly.
- Industry: Internet
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
A good Adobe product.
Pros
Campaign works nicely with other Adobe products . It helps you centralize your work and distribute tasks .You can also schedule marketing outreaches in advance ,very useful .
Cons
As with most things Adobe, Campaign could be less expensive .
- Industry: Hospitality
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Creative Package in One
Pros
The Adobe Cloud softwares are faster and leaner, with a more modern interface, a new Developer Workspace, and an intuitive experience for marketing and designers who design and market their product.
Cons
Subscription costs........over the years the price will be more expensive than a perpetual license.
- Industry: Retail
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Great cloud service for marketers
Overall, its a great cloud service specially for working with groups
Pros
i can easly find and modify any digital assets all in the same place. Can interconnect all the files so that it can be easier to use. Its great for sharing files and working with you group, in the marketing word we are constantly under pressure because of the clients, this tools helps sooth it out.
Cons
just that sometimes it gets tricky to use
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
excellent
Pros
fantastic product, gives me everything I need to successfully market my business online, highly recommended
Cons
some of the features are a little hard to work out, but there are plenty of tutorials online to help you