User Reviews Overview
About STAAH Channel Manager
STAAH channel manager is a comprehensive solution for all hotel management needs. The cloud-based, real-time application is suitable for hotels of all sizes, providing users with the flexibility and control needed to manage...
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- Industry: Hospitality
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Excellent software
Room inventory operation are very smooth for hotel
Pros
It's very easy to use and we have great opportunity to train others as well I am using since 2018 and it's very helpful for sold out the inventory very quickly and the report which I am getting it's very useful for my revenue department
Cons
Nothing so far but some time user can defined options should be there accordingly to management and department hierchey
Response from STAAH
Hi Rohit, Many thanks for your review, and the trust placed on our solutions. We will pass your feedback to the tech team, as we always look forward to bettering ourselves and improving experience for valued users like you. Thanks again.
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
STAAH is a great all in one solution for Channel management
STAAH Channel manager solves our multiple reservation channels management problem in an end-to-end fashion. Everything is quite good so far, our overall experience is near to perfect except some minor issues.
Pros
STAAH is useful for management of our multiple online rezervation channels from one single management panel. We can update the availability, the photos and all the information related with the rooms from STAAH panel and it reflects all updates to the all rezervation channels that are integrated. STAAH is a multi language management platform so that our staff can use it in their own language, which is a great advantage for operations.
Cons
That would be very useful when a new update is live we are informed about the new features of the update with a brief email since we are informing the realted staff with the new features. It is sometimes hard to recognise the changes and we only update our staff when they report us only when they do not understand a feature which means at least one mista is guaranteed.
Reasons for Choosing STAAH Channel Manager
STAAH was much more extensive in terms of number of sales channels it is integrated and from our tests our staff preferred STAAH that's why we swithed.Switched From
GuestyReasons for Switching to STAAH Channel Manager
Our staff could adopt to STAAH faster then other alternatives which was dominant factr in our decision to choose STAAH.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Selling and Onboarding techniques borrowed from the Wild West
I recommend to stay away, there are plenty of 21 century options out there that provide more control and transparency in their dealings.
Pros
Can't comment. Aborted the Onboarding since key functionality suddenly was out of scope despite previously having been articulated to be included.
Cons
Sign up to the Channel Manager is conducted filling in .Doc forms and shipping them by email. Very secure when you share business critical user names and passwords for your various OTAs.
The Business Development Manager also likes to missell, not only in direct communication but also misleading their PMS partner.
Reasons for Choosing STAAH Channel Manager
On the false promise that STAAH would provide access to Google Hotel Ads in the Channel Management portfolio.Reasons for Switching to STAAH Channel Manager
In fact my PMS/Booking Engine pursued an exclusive Channel Manager partnership with STAAH, so in order not having to swap out the entire backend this was the only option.Response from STAAH
Dear Olaf,
Thank you for your feedback, we are very sorry to hear that you did not have a pleasant experience with STAAH.
We do pride ourselves on the service we provide for our 10,000+ clients that we have onboard in over 90 countries. Our success stories listed below are the testimony to our hard work across the globe, helping our clients grow their online distribution and revenue: https://blog.staah.com/category/success-stories
It is disappointing to hear that you did not feel the same, we take note of your feedback and wish you every success.
Best wishes
STAAH Team
Top STAAH Channel Manager Alternatives
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Excellent Channel Manager & Great deal for Hotel Online Solutions
All about I would like to say that I like the Staah Channel Manager very much. It is very user friendly and very excellent for using the channel. As a new property they support me a lot to develop the revenue as a will as develop the OTA management.
Pros
This is my third channel manager which was work in my last organization. The featuring of this channel manager are most attractive and smoothly user use. The Features are channel analytics, inventory control, partner management, product and OTA management are makes your works easier. I believe that if you use this channel to manage the hotel right direction. Also I would like to maintain that STAAH Channel Manager will give you right idea about the Revenue Management.
Cons
When I was setup the STAAH Channel Manager in my previous work place. During the setup in for my property Channel was build by virtual skype meeting. Is was bit difficult to describe all the information though online. I think they should setup a person in Bangladesh.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
STAAH Channel Manager Review
STAAH is very user friendly and we didn't have much difficulty training the Team to use it. Room and rate distribution is much more efficient vs handling online distribution channels individually via partners' extranets.
Pros
The ease of use and real-time update of pricing and room allocations are a plus. Haven't had the chance to try it for a longer period of time, but was quite satisfied during the trial phase.
Cons
During the time that we tried the software, two-way integration with our current PMS was not yet available.
Alternatives Considered
SiteMinderReasons for Switching to STAAH Channel Manager
We are currently using another provider. We only got the chance to use STAAH on a trial phase.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Super and speedy channel manager
Pros
This is an awesome channel manager updates your inventory in just 30 seconds so can avoid over booking cases
Cons
If a guest kept the payment page open then overbooking can happen
Response from STAAH
What a great way to start the week! Thanks for your great review. We will look into the payment page opening.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Best software to increase the hotel revenue
The real time availability of rooms inventory and room rates across different online travel agents is ensured. It is used friendly and also resulted in the increase of direct bookings.
Pros
It's easy access to get connected with online travel agents like Booking.com, Make My Trip, Cleartrip, Agoda, Travel Guru, etc.
Cons
Nothing to say in particular however in terms of any new updation the same can be informed through email which will also make us to understand better about the updation.
Response from STAAH
Hi, Many thanks for the feedback. We do roll out product updates and release emails. Please mail us at [email protected] so we ensure your registration for these emails. Thank You :-)
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Dynamic Pricing. GDS. 1 Stop solution. Data upload: Easy and Fast. OTA Integration
Dynamic Pricing.
GDS.
1 Stop solution.
Data upload: Easy and Fast.
OTA Integration
Pros
The best feature is the option to upload Daily pricing.
We were struggling with our existing Channel Manager and this came to us as real time problem solver. Dynamic pricing made work easy and reduced manually work substantially.
We had used it for some time however had to change the plan to continue for Internal reasons.
Cons
Easy and clear unavailability of logs for any changes made.
Takes time to Bulk upload.
Nothing much apart from this as the software is fast and user friendly and can be handled by even a level 1 employee.
Response from STAAH
Thanks for your feedback. Great to hear your feedback on the ease of use and performance of the STAAH channel manager. Will pass on your inputs about logs and bulk updates to the technical team.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Easy and simple to use channel manager
Pros
Extremely easy to manage and oversee this software-- All info on dashboard so easy to track your business's performance.
Cons
Had issues on mobile platform. Could use an update otherwise love it so far.
Response from STAAH
Great to hear your feedback on the ease of use and performance of the STAAH channel manager. Will pass on your inputs about mobile platform to the technical team. Thank You. Cheers.
- Industry: Design
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Best All In One!
We recently helped a 20year old Inn go digital with Staah and it was perfect.
Pros
Its everything you may need to manage an Inn.
Cons
The InstantSites have many glitches at times.
Response from STAAH
Thanks for the awesome feedback. We will pass on your inputs about the Instantsite Websites to the tech team. Cheers.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Best Channel Manager and good customer support
Its user friendly for daily use and liked the customer support extended by Ms. Sejal who is very prompt in attended our issues.
Pros
Dashboard is the one which i used to open on every day which gives me a excellent analytical report . This helps me to find out which OTA's not producing
Cons
Mobile app is not that effective, I was not able to update the inventory which gave me a continuous error. I haven't complaint about this as i am comfortable with desktop than mobile app.
Response from STAAH
Thank you very much for your review Damodaran and in particular your feedback on our mobile app, which we will investigate and resolve as soon as possible.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Excellent Channel Manager & Booking Engine (Achieve your Targets)
Since Past 2 + years i'm using Staah & Staah Max as a Channel Manager & Booking Engine.
Its excellent user friendly & we convenient any all ways. After connecting with Staah Our Online Revenue has increased by 80% which is remarkable.
Pros
Its all features & very user friendly.
Creation of Promotions. Updating Rates & Inventory.
Cons
Doing the initial set-up. Which i think is little tds process.
Response from STAAH
Thank you Sameer for your review and kind words, it's greatly appreciated. Please send more details of your suggestion regarding promotions to [email protected] and we will certainly consider it as part of our continuous improvement program.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Happy with STAAH
Staah is one of the best channel managers.Our experience of using staah as a channel manager has been a smooth and effective one.
Highly recommended for other hotel properties to go in for Staah as channel manager.
Pros
Easy to use and manage.Tasks can be completed in one go.It has made room inventory,room rate management an easy process.
Cons
We have found staah so effective that we cant say there are any cons to its software.
Makes work a lot easier.
Response from STAAH
Thank you very Samson, it is wonderful to hear you're so pleased with our channel manager. Thank you for taking the time to leave a review.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great Tool for Channel Management
Having worked with couple of other channel managers we switched to Staah for the ease of use and actual performance of the software. Basically all functionalities actually work and the customer support team is very fast and friendly to all our needs.
Pros
Ease of use
Customer Service Team
Dashboard
Response from STAAH
Thank you so much Rohit for your review and kind words, it's greatly appreciated.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
User friendly channel manager with almost zero bugs
I am happy with the software as it has below mentioned Options.
It push data to channels instantly .
It has useful reports.
Almost zero errors.
Pros
This is a user-friendly channel manager, It has useful reports as well. Almost all the OTAs could be connected STAAH channel manager.
Cons
I feel the moble app could be improved furhter.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
User Friendly
STAAH as a product is user friendly. The Internet Booking Engine is good and guest pro. Guest can create the booking in some seconds. Their Channel Manager has many good features which others do not have.
Pros
User friendly with many good features.
Cons
On the dash board we need a date drop down to find the productivity as per the period we require. Last Minute rate parameters to be introduced as right now we need to open the rates for last minute manually.
Response from STAAH
Thank you for your review Hormuz and in particular your feedback regarding productivity and last minute rates. We are continuously improving our channel manager and we will certainly consider how to implement your suggestion. Please contact [email protected] if you have any specific questions.
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Excellant software
Software is seamless with realtime updates which makes it as the only channel manager which we at Bawa Group of Hotels have come across.
Pros
Seamless & realtime updates of inventory /rates to OTA channels . This software is the only software which has the capabilities to do so. This meets our requirement of Revenue Optimization which is our main objective.
Cons
NIL its perfect overall
Response from STAAH
Thank you very much Harmit, this is wonderful to hear. We will certainly keep you informed as we develop and improve our channel manager.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great support
Pros
In accommodate industry, having a fast and reliable channel manager is very important.
Staah Channel Manager has shown so far to be reliable, accurate and providing us with great support just when we need it.
Cons
Provides excellent connection with key online travel agencies like Airbnb, Booking.com, Expedia.
Response from STAAH
Hi Lidia,
Many thanks for this fantastic review. We are sure you meant for the Cons to be in the Pros too. Thanks once again.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Excellent and Must software for hotels!!!
Well, we at Seasons An apartment hotel Pune have been using Staah from last 2 years. I found it very useful to manage all OTA's through one channel manager. The customer support is also excellent.
Pros
Very easy to use and gives us the detailed statistics of room nights,revenue and ARR ( all OTA's). The dashboard has all nice and informative graphical presentations.
Cons
Till now I don't see any cons about Staah.
Response from STAAH
That's great to hear, thank you for the review and your kind words Ashish.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
User friendly and Highly efficient
We are using this software for almost 3-4 years and are quite happy with their services and customer support. Very convenient to use and manage the rates & rooms inventory just by the click of a button.
Pros
Quick and fast. Booking stats helps us in a long way.
Cons
Need to better the experience on mobile. Also if we could update the extra person rate according to weekday and weekend, we would be more happy!
Response from STAAH
Thank you for your review Avadhoot, your feedback is much appreciated.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Budget Channel Manager
Easy to use and navigate. Seamless connectivity with our PMS. Quick response from after sales support in case of any technical error.
Value for money specially if you have strict budget.
Pros
Seamless connectivity and easy to use
Cons
Should provide some stats
Response from STAAH
Sandeep, thank you for your review! Great to hear that you are satisfied with our support team. We have a detailed analytics and stats built into the system. Please navigate to the "Insights" tab to view your stats. Thanks!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Motel Booking System
We have just finished setting up a new motel complex with Staah and the initial set up was very easy and the customer support was very efficient.
Pros
Easy of use and functionality to incorporate a variety of booking sites to be updated at once. Also makes the changes very quickly.
Cons
The layout is not functional to view and the fact you can not use it on internet explorer. Not practical when setting up a number of promotions on different booking sites.
Response from STAAH
Thank you Jackie for taking your time to review STAAH. We really appreciate your feedback and have taken your comments on board.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent while using the software
Please the previous version was far better than the new one since it is little complicated while using it.
Pros
Stop sell option
Cons
When certain portal cannot be configured
Response from STAAH
Thank you for your review Prantik. Please let us know any particular areas of the new extranet which you are finding difficult to use and we will do everything we can to help. We are keen to gather feedback from all properties to help us improve it further.
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
User friendly
It's been a great association with Staah ,there has been continuous improvements in the software with great client support .
Pros
It's very easy is all I could say .
Cons
There could be more analysis ,waiting to try Staah max .
Response from STAAH
Thank you Santosh, your review is much appreciated. As you know, we are continuously developing our products and we will certainly consider how the reporting features can be improved.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
The Software Hoteliers dream of
- Increased occupancy
- Increased Revenue
- Safed Time
Pros
Staah's channel manager consistently performs well and is easy to use. It has just about every function and operation you can imagine or need. The amazing thing is, the channel manager remain intuitive and not overwhelming
Cons
It's cloud based so you do need internet access, this is standard though across most software we've looked at.
Response from STAAH
Thank you for your review Martin. We're glad to hear that our system is easy to use!
