Wishpond Reviews

Pros

✔ It has some amazing features that previous AutoResponder services did not have OR were difficult to set up.

✔ Amazing customer service (chat) - always helping me through any parts where I'd get stuck.

✔ Each time I have a new subscriber, the email notification includes how many other times that lead interacted with other parts of my funnels, giving them a rating. PRICELESS!!! LOVE IT! 💝💝💝

Cons

✔ There was a learning curve - rather different from previous AutoResponder services (aWeber, ActiveCampaign, 1ShoppingCart); BUT with the dedicated support I got from customer support reps, I got a hang of it fairly fast and trained a VA in a matter of weeks and now she handles most of it. A small "con" compared to all the amazing ProS.

✔ At first I saw this as a CON, but now I see it as a pro: When someone signs up for my freebie, eCourse, etc., it can take 5 to 20 minutes for the subscriber to get the 1st message from me (I'm not sure if this is still the case, but in my 5+ tests from different parts of the world, I had this experience); HOWEVER, on my Thank You page it says "Your 1st part of your eCourse/Video Course will be in your inbox, meanwhile watch this important message about your NEXT STEPS..." -- in the past I was stretching the truth, as the welcome eMail was in their inbox instantly; but now I'm actually saying the absolute truth... indeed, their message will be in their inbox in 5 to 15 mintues (sometimes longer). So for me, a Con turned Pro... but if instant delivery is crucial to you, test it first, see if this was fixed (or if it's only on my end for some reason)

Pros

I enjoy the seamless integration and easy to use design builder.

Cons

Lack of communication with the support team as promised when i initiially signed up.

Pros

I don’t have to worry about doing Google ads myself

Cons

It took us a while to figure out what type of marketing plan worked best for me

Pros

The primary solution I was offered was a popup designed to encourage visitors to request more information about a course I teach. They installed it on my website, but it was visually underwhelming and, as I mentioned earlier, entirely ineffective. For this, I was charged $300 per month as part of a locked-in 12-month contract.

Cons

I engaged with Wishpond, hoping for a fruitful partnership, but unfortunately, my experience fell far short of expectations. About two to three months into the service, I realized it wasn’t working for me. I requested to end the agreement, assuming there would be some understanding, but I later learned I was locked into a 12-month contract. Despite my efforts to explain my situation, they declined to make any adjustments and responded in a way that felt more like legal posturing than customer support.

Over the course of the year, I paid $3600 and received only nine leads, none of whom responded to follow-ups. This raised doubts about the quality of the leads themselves. While their application initially appeared impressive, it turned out to be far too complex for an average user to manage without additional costly support—offered at a steep monthly fee.

I take responsibility for not fully understanding the contract I signed, but I share this to caution others. If you’re considering their services, I’d advise reading the fine print carefully and considering whether the offerings truly align with your needs. My intention is simply to help others avoid the disappointment and financial strain I experienced.

Pros

The marketing features of Wishpond are sensational.
Wishpond is easy to set up.

Cons

There are zero flaws concerning Wishpond.
Wishpond is so amazing.

Pros

Very accessible, easy to communicate with account manager.

Cons

I feel some of their other services (SEO, web dev) is on the pricy side.

Pros

Their initial structured sales approach, seemed to sell the dream. They have lots of individual SME's working together to achieve a common goal.

Cons

That the timezones are all off, most meetings for me had to be held 8:30pm or later until they unexpectedly changed project manager on me who was in a better time zone. Booking system they use still functions on the US time zone so we have to do an inefficient work around.

Pros

[sensitive content hidden] was very courteous and helped to explain things to me. They created nice looking ads that helped to build my email list.

Cons

It wasn't clear exactly what they were doing and I had to initiate contact. It seemed like they didn't thoroughly understand my product and it was not under the correct Facebook category for the age group for the first few months. There were no suggestions for how to improve my ad content, they just went with what I had. When I did improve the content it was due to someone else's advice, not Wishpond.

Pros

They were really great at taking my money. Sincerely, the most efficient form of thievery I've ever encountered. A 10 out of 10 for the way they will screw a small business over

Cons

They made lofty promises from the beginning that were lies. I was assured by the sales team that the contract could be cancelled as long as there were no unpaid campaigns. They are refusing to honor that. They reduced my bill by 50% for 2 months which was awesome, then reduced it to no billing for 2 months which was AMAXING. I was not able to increase my revenue enough to continue with their services. I let them know prior to the end of the campaign. They are still refusing to cancel the billing.

Pros

After some hesitation, I entered into a contract with Wishpond following about six months of negative experiences, but after about a week, I realized it was worth it. The customer receives professional marketing from them. [sensitive content hidden] held our campaign together incredibly well. I received attention, flexibility, and close communication. Highly recommended !!!! The cheapest price on the marketing market for high quality professionalism.

Cons

Never have / had problem. Always ready and informative, friendly and helpful.....

Pros

Nothing. Its a worst product. Bad support and very bad refund policy. They are here to eat money without giving any service.

Cons

Wost Refund policy
Bad Support
Bad Product

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing Wishpond

Good support and better UI of product.

Switched From

HubSpot Marketing Hub

Reasons for Switching to Wishpond

It was a bad decision from our side after using product we realise its bad proudct.

Pros

Having the landing pages, lists, and forms on the same platform as the email automation is a game changer. What used to take two or three different pieces of software can easily be done on one.
The landing page editing tool is really, really good. It's easily the best one I've seen on a landing page building platform.

Cons

The biggest drawback is that I can't use my top-level-domain. I have to use a subdomain for my landing pages. Integrating tracking codes onto individual page assets is difficult, and sometimes the javascript doesn't play nice.

Alternatives Considered

Instapage, Landingi, Kartra and Mailchimp

Reasons for Choosing Wishpond

I actually switched from using several solutions. I was specifically looking for a platform that would combine features so I didn't need to rely on so many others.

Switched From

Kartra

Reasons for Switching to Wishpond

Wishpond had the capability to handle more aspects of inbound lead collection and email automation than any other software I tried. It also had the best landing page editor.

Pros

The provision of reports and explanations of different marketing strategies.

Cons

No dislikes at this present time hoped there won’t be any in the future.

Pros

I love how fast everything we discuss is implemented to our team and we see real time results.

Cons

I think maybe showing us the text message features a bit more!

Pros

I love the customer support and how they work with the user.

Cons

The initial cost of the service can be a bit much for new business owners.

Pros

Their willingness to assist with loading content and providing options to enhance brand awareness and marketing tools

Cons

Scheduling of calls were changed on the same day

Pros

The professionalism from everyone, the exposure they have provided for my business.

Cons

No cons I’m loving everything about this journey

Pros

[sensitive content hidden] has help us really understand areas we need to upgrade.

Cons

There have been a lot of changes which I can not control. I just hope the changes are for the better. I have had issues with my account that need to be corrected.

Pros

The functionality and the ease of creating a newsletter.

Cons

That I couldn't add a "resend" to non openers.

Pros

Working with Wishpond has been great, [sensitive content hidden] has been very attentive and efficient in dealing with all of our requests and putting out great content for our social media advertising campaigns. Conversions through recent campaigns have been good. The platform is also very easy to use with metrics clearly visible at a glance.

Cons

The difference in working in timezones which can be tricky to setup meetings at a convenient time.

Pros

I am a novice and the transition has been seamless for me. I attribute the bulk of this to my amazing team leader, who handles everything flawlessly for me.

Cons

N/A. I honestly have no answers for this section!

Pros

The concept was awesome
Sales pitch was promising

Cons

The company did the minimum work to get by

Pros

none, I did not use the software. What I did see was very basic.

Cons

I did not really use the software much as I hired them to do marketing campaigns for me. I found the lead list cumbersome to use.

Pros

What I like most are the design of their ready made templates and the amazing customer service they have. Also have extensive automated workflow options.

Cons

Sometimes I'll notice that the formatting I've done is off or doesn't save even though I hit save, therefore I have to go back and correct it. And I think there could be some shortcuts to get back to a particular page you'd like to visit.

Pros

The platform has a lot of different tools that you can use.They have a pluggin for wordpress that is completely FREE, of course if you need to run certain features like an A/B test then you will have a fee to pay.

It also shows you the analytics for the page you have created. After creating a Landing page we ran it on Google Analytics and the results were excellent 80/100 page speed and 100/100 on user experience.

Cons

It has a lot of tools and ways in which they can be used, so users might get overwhelm, but all the youtube videos based on customer education of the product will help the user understand each step and each tool.