HubSpot Sales Hub Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About HubSpot Sales Hub

Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics and reporting for growing teams....

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Feature ratings

Value for Money
4.2
Functionality
4.4
Ease of Use
4.4
Customer Support
4.4

Browse HubSpot Sales Hub Reviews

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Jonathan
Jonathan
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/03/2024

Growth Toolkit For Sales

We're happy customers of Hubspot Sales, using them over 5+ years for the business, and over a decade personally through different organizations. There's a lot of training resources even for small business owners looking to streamline their sales team.

Pros

We've been using Hubspot Sales since it was just a Chrome extension for Google Workspace, and they've done a great job of expanding features. Other companies have tried to enter the space but have either shutdown or killed of sales enablement features. Sales team love HubSpot over SalesForce, and new hires are always happy to learn it's part of our sales tech. Great user interface!

Cons

Before they had any of the extra features Gmail was the only way to integrate, but that was years ago during their startup phase. Now, it's a powerhouse that lets our team record how we are communicating with our leads. Just wish we had some customization on that front, not everyone uses WhatsApp, but activity happens all over for online businesses.

Alex
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/12/2024

HubSpot is one of the best CRMs for SMEs

HubSpot as a business is excellent. Helpful and friendly they are great to deal with. For day to day it is a great product. It will take a long time before you hit up against limitations with HubSpot.

Pros

It is quick to setup and you can use it for free initially. It is one of the best CRM options available for a small or medium business.

Cons

There is a lot of setup if you want to make use of many of the features. If your business is mid-sized and you have complex requirements for sales (eg. lots of software add-ons) you may not be able to connect what you need easily to HubSpot.

Alternatives Considered

Pipedrive and Agile CRM

Reasons for Switching to HubSpot Sales Hub

The automation and workflows were much more sophisticated as well as the option of adding in the other hubs like Marketing. There was much more on offer from HubSpot.
Annie
  • Industry: Alternative Medicine
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
5

3
Reviewed on 23/12/2024

Good for what we use it for

It can be a difficult platform to work with. I wish some things were more streamlined

Pros

It has a lot of features and opportunities for both sales and marketing teams

Cons

the platform is always changing, there are limitations to marketing

Top HubSpot Sales Hub Alternatives

Salesforce Service Cloud

Salesforce Marketing Cloud

William
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 16/12/2024

Great tool for sales teams

Overall, HubSpot has been easy to learn (Gen Z salesperson) and adjust to the needs of our team. The community and updates help smooth out what rough edges there are for such a big tool.

Pros

It's simple and powerful. If you want to use it in a basic CRM way, it can do that. However it also has the capability for great reporting, email sequences, automation, and looping in others.

Cons

New updates can be hard to keep up with. A lot of time reporting is best when you use Hubspot the way they designed it. For example with Lead reporting, the functionality was clunky originally so my team built a different workflow. Now they've improved it, so I have to relearn and somewhat redesign our HS.

Andy
  • Industry: Primary/Secondary Education
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 28/09/2024

Much easier to manage sales!

The best part about this has been the activity tracker so multiple users can manage a deal without having to waste time with comms and can provide an upgraded user experience during their sales timeline.

Pros

The ability to manage deals clearly through the sales funnel in a relatively simple UI.

Cons

A lot of default fields that need whittling down to ensure no duplications when setting up custom properties etc.

Reasons for Switching to HubSpot Sales Hub

Best value for money when looking at features available.
Thomas
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/10/2024

HubSpot Sales Hub has elevated our sales team to the next level!

Overall, HubSpot Sales Hub has been a game changer and helped elevate our follow ups and processes in the sales department to the next level

Pros

Hubspot Sales Hub gives our sales team so many resources to succeed with. The most beneficial one for us is workflows and sequences

Cons

The cost, it's very expensive to add an extra Hub at the Pro level

Pedro
Pedro
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/10/2023

Best CRM for Startups

As a marketing person, this is the best CRM to use.

Pros

If you are a Startup, hugely recommend using Hubspot.It is a 100% customizable software to your liking without needing third party intervention. You can do everything In House, unlike Salesforce.Using custom Pipelines, properties and workflows, you can really go deeper with your enablement for the pipelines.

Cons

It could be better in terms of forecasting. That's a thing Salesforce does very well and Hubspot lacks in that department.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub

Salesforce is too expensive and also it's not as customizable as hubspot
Fernando
Fernando
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 25/08/2023

SalesHub is the must tool for companies looking to centralise their customer journey and scale

We migrated from Pipedrive, RD Station, Intercom and Asknicely to keep the entire lead/customer history/journey in just one tool and Hubspot is awesome for providing adding a lot of value to the company.

Pros

Easy to useUX/UI is greatCustomer support and community helps a lot on day by day doubts and problemsAll leads/customers history/journey in just one system

Cons

Can be improved with AI to provide more valuable insights Lacks of native integrations (no paid add-ons) with tools that almost every company uses like Whatsapp, LinkedInData analysis could go far to more complex data analytics, dashboards and insights

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing HubSpot Sales Hub

Hubspot is capable of concentrating different datas from different features if you combine more modules so we replaced 3 ou 4 tools to Hubspot and our data was centralised there making it easier to understand and improve customer journey

Switched From

Pipedrive

Reasons for Switching to HubSpot Sales Hub

Hubspot is cheaper, more modern and easier to use
Dawn-Marie
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 17/01/2025

HubSpot Pro's and Con's

I use HubSpot daily but find that my activities are limited by the chosen plan.

Pros

HubSpot allows me to collect and track new leads. Following the lead progression is simplified and intuitive.

Cons

Pricing for additional services can be prohibitive.

Maxi
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/01/2025

Best tool for CRM

Pros

Very user-friendly, the dashboards and integrations are really easy to use and provide a great overview of the sales pipeline.

Cons

Basically every automation feature comes with high additional costs.

Miodrag
Miodrag
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/02/2024

It is very easy to use!

Overal very positive experience! The support and articles you can find online for guidance are limitless!

Pros

It is user friendly, has its flow and very low learning curve for those who are using it for the first time

Cons

Sometimes it is not that easy to catch if it fails to associate an owner for example, sometimes you simply have to dig through the data

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2023

Best All Round CRM

Pros

-Very easy to setup
- Very easy to implement and train users
- Modern Intuitive Interface
- Very customizable to fit your needs
- Support is 10/10

Cons

- So far nothing stands out, I have used Sales Hub 5+ years and it's always my top pick for a CRM.

Christine
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 21/12/2023

Revolutionize your sales strategies with intuitive pipelines and smart automation

Hubspot sales hub has been a great cornerstone that has enabled us to accelerate sales and effectively track leads. The analytics it provides us with, have been valuable in helping us to make data driven sales strategies.

Pros

The robust deal pipeline feature enables us to get a holistic view of our sales processes. It has extensive lead scoring capabilities that help us to identify and focus on promising leads. The indepth sales analytics are key to planning and refining our sales strategies.

Cons

More advanced email template designs for specific sales scenarios would be a welcome addition to this tool.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/08/2023

Great way to accelerate your sales

Pros

It is a fantastic product that helps our sales team to keep all the opportunities tracked, review the pipeline and improve our chances to convert sales. It also connects fantastically with the other HubSpot products which helps the whole company.

Cons

It is a complex tool (it has to be!) with lots of functionality, but HubSpot's account managers are really helpful and they have a great online directory for help

Jeremy
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2023

I have to say, this Sales CRM is fantastic for multiple purposes.

I'm absolutely thrilled with HubSpot Sales Hub because it truly enhances the efficiency of my sales process. One of the features I adore is how it seamlessly integrates contact information across all its hubs. It's incredibly valuable to have a clear and comprehensive view of the entire contact development journey.

Pros

HubSpot is a game-changer when it comes to tracking deals and sales opportunities. The flexibility it offers in managing and monitoring sales is remarkable. Not only do I use HubSpot Sales Hub for my professional job, but I've also embraced it for my personal business. It has proven to be an invaluable tool in both aspects of my professional life.

Cons

I have noticed that the cost of operating the current feature set is relatively higher compared to some of the rival solutions in the market.

Umay
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 30/04/2024

Efficient - Effective. Gets the Job Done

Pros

Among its strengths, its seamless integration with our CRM system is noteworthy, along with its helpful automation features that significantly enhanced our sales workflow

Cons

complexity of certain features, which could be simplified for smoother navigation.

Josiah
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

4
Reviewed on 26/04/2023

Great product for sales and contact development

We enjoy HubSpot. I like how it integerstes easily with many other apps and platforms.

Pros

HubSpot is easy to implement and very easy to manage on a day to day basis. This product offers very helpful insights into my contacts and how they interact with our content and communications.

Cons

I feel like HubSpot is a little stingy on the features they offer at lower price points. They hold on to better features that are too expensive for smaller companies to afford.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub

HubSpot was easier to use and implement.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/03/2023

Why HubSpot Sales Hub is a MUST

I have had a wonderful experience with Sales Hub. Its functionality across all hubs is the biggest draw for me. I work mostly between Sales Hub and Marketing Hub and therefore did not want separate tools to manage everything. The pricing is less than other tools with far more ease of use, functionality, and seamlessness across hubs. Great for both startups and enterprise

Pros

I love that HubSpot Sales Hub allows for a more efficient sales process. Having contact information available across all its hubs is so important to clearly see the full development of a contact.

Cons

Have more fleshed-out integrations. Though it may not necessarily be due to HubSpot itself, the few additional integrations I do need could use more functionality.

Anushka
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 26/08/2023

Making deals and tracking made easy

It is a great platform for sales engagement, tracking and a lot more.

Pros

1. User interface is really good and attractive.2. Helps to close deals in a great manner.3. Helps manage the sales of the team.

Cons

1. There are occasional bugs and glitches in the platform.2. The pricing of the subscription plan was high for me.3. Does not let me change my subject head.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 09/02/2023

Integral Tool for Successful Sales Pipeline Management

Pros

The basic structure out of the box was good for initial setup, yet it allowed for customization for some particulars we needed for our process. Integrations with other platforms was a critical need and these existed and have been improved over time. Allows for highly effectively pipeline management, task management, prospect communication, and knowledge repository.

Cons

There are some nuances that make the solution clunky like the email template builder and the custom analytics dashboard designs.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 02/02/2023

HubSpot Sales Hub Review

Pros

I liked this tools because anybody who have not used this tool can easily learn in couple of days - Ease of use

Cons

Sometimes its fails to sync the leads properly with the CRM and it causes the misalignment b/w CRM and HubSpot

Luisa
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/02/2023

Good CRM

Pros

The fact that we have many videos that support our training.The operation on hubspot is easy of use, since we can customize it to our operation.It's an easy way to have a clear vision of our pipeline, allowing us to forecast and giving us tools to support our strategic planning.

Cons

I wish hubspot could integrate with LinkedIn, so we can track the approaches we do via that channel.

Victoria
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 04/03/2023

HubSpot Sales Hub review

Pros

The application makes it possible for you to records calls. You can also see who's calling and obtain all the neccessary context with the caller ID.Whenever a contact opens your email, you will be notified right away.You can access insights whenever you need them

Cons

When you don't use it as an all purpose tool, it isn't particularly effective.

Sarah
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/02/2023

Excellent Software

This is good for smaller companies but may not be efficient for large ones.

Pros

This is a very easy way to keep a record of the activity of myself and other recruitment consultants.

Cons

Sometimes when other recruitment consultants are using this software they are producing a copy client.

Marco
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 12/02/2023

Hubspot is cool

Helped us to store info but haven’t really gone further

Pros

We like the data entry. We like using it to store info on our biz contacts

Cons

A little confusing and we don’t always use it as a result

472 reviews