CAKE POS Reviews

Pros

Like the ease of use and functionality. Customer service was great, thanks to [sensitive content hidden]
, as he is very knowledgeable about your products and software.

Cons

Overall functionality is great. Customer service could use some work in areas.

Pros

I like the reporting functionality and the ease of use of the system.

Cons

The network setup. The fact that we have to replace perfectly good equipment with new expensive equipment when we upgrade to newer versions. I also do not think it is good business for CAKE to not have any local support. A customer should not have to be responsible for being tech savvy to the level you are required to be in order to install new equipment.

Alternatives Considered

Reasons for Choosing CAKE POS

Reasons for Switching to CAKE POS

Pros

It is fairly easy to use and gives you a lot of good information in the reporting.

Cons

There is no ability to create a custom report. We cannot get access to the raw data to integrate with other software. There is not a good integration with 7Shifts or Gusto. There needs to be more integrations. The cash management and cash drawers should have more options to work better with our workflow. There is no way to access all of the POS features remotely and the POS cannot be used offsite on another network. The Guest Manager only has 1-way data transfer and is not integrated well enough to make it useful. There is no way to handle customer deposits and do some basic AR features. The support is usually pretty awesome though. I have suggested a ton of features and I have not seen any major changes since we started using it in 2015. Also, the credit card fees are very high. We are charged an extra $25/month for next day deposits when all of the others include that and don't have such an early cutoff time.

Pros

Ease of use, the customer service is phenomenal and low cost.

Cons

Google doesn't allow me to setup my order link. It kicks it out saying we're closed or unable to accept orders.

Alternatives Considered

Reasons for Switching to CAKE POS

Pros

I really like being able to input items on the POS.And not having to use my laptop every time I want to run a special or change a price.I really like that you can actually call customer service when you need help and someone actually answers quickly!

Cons

There is much I don’t like about the POS.

Pros

The onboarding process with [sensitive content hidden] and [sensitive content hidden] was easy.

Cons

There is no Happy hour button that will automatically turn on and off.

Alternatives Considered

Reasons for Choosing CAKE POS

Switched From

Reasons for Switching to CAKE POS

Pros

customer service. Worked with [sensitive content hidden] today and he answered me quickly and accurately

Cons

nothing, really. They do a great job!

Alternatives Considered

Reasons for Switching to CAKE POS

Pros

The service team is excellent and the equipment is very user friendly

Cons

I can’t think of anything I do not like besides not having an app to view my analytics from my phone

Pros

Texting customer support, they always respond promptly

Cons

Machines have issues here and there. I was counting on the orderpad but it keeps malfunctioning

Alternatives Considered

Reasons for Switching to CAKE POS

Pros

Great listening skills and problem solving. Interpretation of casual lingo to ‘cake’ lingo, and empathy

Cons

The chat boy AI really need improvement. The forecast in interpreting human language is super faulty and is such a road block.

Pros

Helpful and polite staff, always there to answer questions.

Cons

Setting up the orders pad and credit card payment system.

Pros

Cake help me manage my food cost. I check it weekly.

Cons

Nothing, if you want me to write something bad I could

Pros

The customer service and troubleshooting. Ease of access with the POS station.

Cons

The updated version is not as user friendly compared to the old version.

Pros

Everything system, customer service [sensitive content hidden] was very helpful

Cons

Printer break more often but everything it’s great

Pros

As the owner I like the analytics and reporting. Easy to find and easy to understand. Everything I need to help make educated business decisions. As for the employees using Cake everyday, very user friendly and they love it!

Cons

Occasionally there are random little silly things that come up but there is literally nothing that we don't like about the system.

Pros

Options & Functunality make this POS a nice engine for our restaraunt.

Cons

I think because of the many options and functions, it is difficult to just "dive in"

Pros

i like the fact that the merchants has full control of the pos and other cake products

Cons

there is alwys updates that affects the customer daily process

Pros

Reports for the week and day. I use them daily.

Cons

Programming it and it was full of effect on all of us.

Pros

[sensitive content hidden] and his Customer Support has been very helpful!

Cons

The new fees that are coming out with the credit card processing.

Pros

It did what it needed to do without causing disruptions. Priced competitively and though had offers to switch kept with them.

Cons

continued working with the intuitive nature of some of the back end things- front end staff were good with it but there were times when the back end would need adjusting and if could be "Dumbed" down to someone not as technical that would be great... i would call into support (who was great) but felt like it should have been easier to fix some things

Pros

The product was recommended by Sysco. The cost and the features explained was the selling point.

Cons

There is no partnered labor control ap that works with clock in of your employees on the Cake system . With Labor control being one of the largest cost factors and with all the new features that others offer. Cakes only partner is with 7 Shifts and for that you pay a hefty price even to be able to schedule on it. If you have one location maybe you can get by with the old paper schedule but with multiple locations and a number of employees there are no feature that control early clock ins, no clock ins, breaks, and overtime alerts. The other part of this there is no interest getting it done on a time frame that makes sense. Your told one thing by the top to get you off the phone, bug them enough and they will tell you maybe its not the system for you. So save yourself some money and not buy this system if you are any way wanting to truly manage labor it just does not do it if you have many locations to keep track of. I would say if you have over 25 employees as well , you would save many dollars with systems that help control clock ins.

Pros

The CAKE POS was very easy to use and I loved the detail it provided for us. As a restaurant and bar, we needed a lot of detail in orders and the ability to print to different stations was amazing vs. having to walk each order back. The reports were easy to use as was the changing of the menu and adding/removing items. It was also great for training staff because it was very straight-forward and step-by-step.

Cons

Table numbers being required would be great. The signature pad being a little more sensitive to picking up finger signatures. Split checks were sometimes burdensome and could use a little improvement to speed things up when it's busy. I would love it if the creating of subcategories would be easier (say you have several of one brand of wine so you have less tabs to have to look for items).

Pros

Ease of adding/deleting menu items. Additionally, that its overall easy to navigate. One of my absolute favorite things though is that if you make any changes and upload them (publish them) it happens quick and easy. There's no having to restart the systems and terminals and then wait for them to reload.

Cons

I really dislike that you cannot re-open a server "check out" once they've clocked out. Many times we have had staff missing receipts and then locate it after they've clocked out. Makes them feel like they worked for free. I've used ALOHA in the past and that was a great, frustration saving, feature.

Pros

This system is user friendly and has all of the BASIC features you need to get going. The customer facing hardware is attractive and functional. Back end programming is fairly easy to use once you are familiar with it. Online ordering has been fairly easy to implement and has all of the BASIC functions you need.

Cons

After working with this system in multiple locations for a few years, we have come to learn of some shortcomings - reporting with the system in difficult to navigate and hard to generate more detailed sales reports. It is not an intuitive reporting system. The basic snapshot functions are great, but digging deeper to get more detailed reports is cumbersome. Also some basic functionality on the restaurant side is still missing. Tickets in the kitchen print up items in random order and there is no way to address this in the system. Most other systems have the basis functions to group and prioritize items on tickets for the kitchen and bar printers. You don't realize how important this is until you don't have it on a POS system. There is still no way to offer discounts or accept gift cards online either.

Pros

The ease of use. The ability to edit the menu, to make it more user friendly.
Our employees have told us, this is the easiest system they have ever used. And they have come from other food establishments.

Cons

At this point in time, we are fairly new users and new to running a coffee shop. We do not have any cons to list.