User Reviews Overview

About Feedzai

Feedzai is a cloud-based solution that helps businesses identify, remediate and prevent financial frauds using artificial intelligence (AI) technology and machine learning capabilities. Professionals can use the dashboard to...

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Feature ratings

Value for Money
4.5
Features
4.5
Ease of Use
3.5
Customer Support
5

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David R.
  • Industry: Gambling & Casinos
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
2
Customer Support
5

4
Reviewed on 10/05/2021

Great product for more sophisticated use cases

Using Feedzai in an omnichannel environment it handles multiple data feeds with ease, using third party connections it still processes transactions at a great speed. The flexibility of the product means we are yet to find a fraud issue we can’t solve with Feedzai.

Pros

Feedzai has amazing flexibility and could be utilised in most decision making scenarios.
The support team are fantastic and you feel product teams have a real passion for their product.

Cons

With great power comes great complexity, it would not be suitable for someone with little experience administering fraud products.
The huge capabilities and performance do come with a fairly high cost but it’s not out of line with it’s main competitors.

Shaun B.
  • Industry: Gambling & Casinos
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
2
Customer Support
5

4
Reviewed on 10/05/2021

Feedzai

We have seen a reduction in fraud utilising Feedzai genome, it allows us to link fraudsters together quicker. It enables us to link together over 100 fraudsters from a previous attack.

Pros

The ability to build complex rules, aalthough the process isnt easy we can build almost any rule we like

Cons

Lack of reporting ability, and also how difficult it can be to build rules.

Shmuel K.
  • Industry: Banking
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/05/2021

excellent product and staff

Pros

the software is updated with all of the latest technology that are out there in the market. big data, machine learning, artificiall intelligent ect..
the product is flexible and can be custimsed as well as being configured for monitoring in severral dimenstions such as card level, merchant level, online banking ect..

Cons

it seems as the product was built to perrform better on cloud than on premiss

Alternatives Considered

SAS Analytics Pro

Reasons for Choosing Feedzai

we had the impression that the product was allready "to old" and didnt fit to the latest trends and technology. the product was black box without the ability to be customised to our needs

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Marcio R.
  • Industry: Financial Services
  • Company size: 5,001-10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/03/2021

A great tool full of potential to evolve a lot yet

Feedzai's tools meet our demand for a tool to create/manage/control fraud prevention rules and cases.
With a year of use we have already achieved a lot of gain with the tool but we still have the feeling that the tool has the possibility of delivering much more.
We really hope to see a dashboard visualization session with our main KPIs and reports that show us something more, a Pulse with a better flow of rules creation, that involves fewer steps and more automation. And we expect a more fluid CaseManager, with quick loads and different possibilities for creating rules and customizations.

Pros

CaseManager
The tool has a lot of useful things for everyday life. The set of queuing, use of SLAs and automated rules help us a lot to control the cases that we want to pay more attention to.
The way we visualize each event, with the reference data always in view, and having just a few clicks on the historical cases of the same customer represents a very big gain in the time of analysis.

Pulse
The possibility of creating rules in any scenario we want, mainly due to metrics, is a very big advantage that Pulse provides us. In a few minutes we were able to create / edit a rule and place it in our production environment. It is also very good to have the possibility to leave rules turned off and to be triggered only in specific cases and in a short time.

Cons

CaseManager
Automated rules need more attention, since they are not so flexible as to allow us to send the cases we want, according to the rule triggered, for example, for each queue. The performance reports of analysts / rules / events are very basic, providing only the minimum amount of information we need to measure performance. The reference data is not recognized if we do not send the customer's document, but we could recognize the customer with just the card data, for example.

Pulse
Although it is quick to create a rule and / or metric, it is costly.
It involves many steps, creating fields in workflows, updating snapshots, several updates. I believe that some steps could be automated so that the user does not get lost in the process. For example, when creating a metric, it should not be necessary for the user to create a field in the workflow, but for it to be created automatically. And if we changed the name of a metric, it should be updated automatically as well.
In the metrics panel, because the names are similar to each other, it's easy to get lost. It would be nice if we could see where each metric is being used. The space for developing the rules / metrics / maps also requires some attention. Many times there was no space to write the code and the visualization is confusing, with one field overlapping the other in the view, for example.
The explanations of the rules have a character limitation. Therefore, we are very limited to very short explanations.

4 reviews