ABC Glofox Reviews

Pros

From the moment I applied for the demo call, I was sure Glofox was the right option for me. The sales rep I spoke with was Ed, who asked me what my current problems were while running my business. Once I'd outlined them, he showed me how Glofox was able to help me manage everything, take the stress out of the admin end of things and help me free up more time to do what I do...train people.
Once I chose to go ahead with the product, the customer success team were a great help in showing me how to use to app and dashboard to get the most out of it. They were always on hand to help with any questions that I had.
My biggest barrier to going with a management software earlier was cost, and this was one of the big questions I had but once I started the process, it was a no-brainer. The software has already paid for itself by helping me keep track of memberships and reducing lost revenue.

Pros

From the initial demo with [sensitive content hidden] , to the completion of the set-up with [sensitive content hidden] , this product and its people are absolutely brilliant. The demo was to the point, and they really understood my business offering and concerns from the get-go. The first company I have dealt with who understand the pain points of onboarding with technology that has really taken the customer experience to new heights. I was really impressed with onboarding portal that walks you through the site step-by-step - it really is time saving!

Cons

There is no instagram link option for your profile (only Facebook and Twitter).

Alternatives Considered

Mindbody

Reasons for Switching to ABC Glofox

Price, ease-of-use, functionality, and integration.

Pros

Glofox (ABC FITNESS) has left me with no choice but to issue a warning so dire that it overshadows any potential pros. While I am prompted to list positives, I must unequivocally state that, in my experience, there are none to speak of. The flaws and failures within this company are so pronounced that they overshadow any fleeting benefits.In my quest for silver linings, I've come up empty-handed. Despite the need to provide a balanced view, the overwhelming disappointment I've encountered has clouded any glimmers of positivity. It pains me to admit that even attempting to find something praiseworthy feels disingenuous.Therefore, while I am pressed to enumerate pros, I cannot in good conscience provide any. The issues, inadequacies, and frustrations I've encountered with Glofox have been monumental, and I must strongly advise others to run in the opposite direction.Your time, your business, and your sanity are too valuable to be squandered on a company that consistently falls short in every aspect.

Cons

My experience with Glofox (ABC FITNESS) has been an unmitigated disaster across the board. From their malfunctioning member database to their convoluted payment processing, recurring subscription traps, and deficient membership management, this company has managed to disappoint at every turn.The promises of efficiency, savings, and exceptional customer service have proven to be nothing more than empty marketing rhetoric. Instead, I've encountered an array of issues, glitches, and inadequacies that have cost me time, money, and endless frustration.Attempts to address these problems through customer support have been met with indifference, evasiveness, and an utter lack of accountability. It's as if they're content to take your money and then wash their hands of any responsibility.I implore you: do not make the same mistake I did. Do not fall for the glossy promises and slick sales pitches. Glofox's software is a black hole of disappointment that will suck you into a vortex of regret. There are far better options out there that actually deliver on their commitments and value your time and investment.In conclusion, I wholeheartedly advise against engaging with Glofox. Save yourself the headaches, the heartaches, and the financial strain. Your business deserves better than this comprehensive failure of a company.

Alternatives Considered

Zen Planner

Reasons for Switching to ABC Glofox

Deceived and Disillusioned: The Unfortunate Choice of ABC Glofox -ABC fitnessThe decision to opt for ABC Glofox over alternative products is a bitter pill to swallow, one that has left me feeling deceived and profoundly disillusioned. The allure of promises, particularly the notion of substantial savings, clouded my judgment and led me down a treacherous path.I was told a narrative of efficiency, cost-effectiveness, and exceptional value that seemed too good to be true – and indeed, it was. The belief that I would be reaping significant financial benefits turned out to be a fallacy carefully spun to draw me in.The truth unveiled itself as I delved deeper into the abyss of ABC Glofox's offerings. The member database, payment processing, recurring subscriptions, and membership management proved to be fraught with issues and shortcomings that had been conveniently omitted during the sales pitch.The stark contrast between what I was assured and the grim reality before me is a testament to the level of misinformation that surrounded my decision-making process. The supposed "tons of savings" were nothing but an illusion, and I find myself burdened with unforeseen costs and a profound sense of regret.In retrospect, I am left to wonder how I allowed myself to be swayed by empty promises and grandiose claims. The stark truth is that ABC Glofox fell far short of delivering on their commitments, leaving me grappling with the aftermath of a misguided choice.My hope is that

Pros

I like how user friendly the members app is. Its simple to use. The dashboard is easy to read. Inputting new classes and changing the schedule is simple.

Cons

the reports could be filtered into more depth.

Alternatives Considered

PushPress

Reasons for Choosing ABC Glofox

Mindbody had a complicated management system.

Switched From

Mindbody

Reasons for Switching to ABC Glofox

cost effective

Pros

payments system is easy to understand, very clear,

Cons

booking system, our members enjoying it, easy to book,

Alternatives Considered

Mindbody

Reasons for Switching to ABC Glofox

[sensitive content hidden] is our accounts managers,she help us to increased bulk membership price, last years we did manually, and it was a bad experience,its massive help to increased bulk membership ,without her help it would not be possible,thanks [sensitive content hidden]

Pros

The interface for the client looks good.

Cons

Everything that matters! This is easily the worst software experience we've had after over a decade in business.

Pros

Ease of use and implementation, very smooth

Cons

Some glitches that may occur periodically, not unlike any digital platform.

Alternatives Considered

Mindbody

Reasons for Switching to ABC Glofox

Better fit, not a fan of Mindbody as I had experience with it in the past

Pros

The program is easy to use. Navigation and setup works well and simplifies my daily routine for running the business. The App is by far the best feature with this programming. It is easy to use and gives clients very direct access to classes and events that are happening within the facility.

Cons

The least liked feature is not being able to print contracts and having to sign up parents for accounts so there children can have their accounts active. This is also not a martial arts based software system, however it works well for my studio which also has fitness classes.

Alternatives Considered

Zen Planner and Mindbody

Reasons for Switching to ABC Glofox

The sales team at Glofox was great. They were not trying to push me into anything. They were patient and listened to what I was looking for in reagrds to how I run my business.

Pros

Very user-friendly and aesthetically pleasing, with all the features our customers have come to expect.

Cons

Limited integration with MailChimp. Would prefer more ability to customize the product to my business.

Alternatives Considered

Vagaro and Mindbody

Reasons for Choosing ABC Glofox

Unsatisfied with limitations of the ZenPlanner system.

Switched From

Zen Planner

Pros

Easy for customers to use and pay
Easy for me to set up
Great new leads management feature just launched
Great in app marketing features
Easy website integration
I have recommended this software to a friend and they are switching their entire plaform to Glofox.

Cons

There are a few reports I'm after that I've heard are on the way.

Pros

Easy to schedule classes, dashboard is well designed and easy to navigate, great user app, new features that were added during COVID-19 - zoom integration to live classes, on demand feature for members.

Cons

The current set up to memberships allowing subscription members to only book ahead into their next booking period. This does not provide flexibility for our business and creates a lot of confusion for our members. I can understand how monthly billed memberships can work on this system however ours are weekly (see below). So members can only book a max of 2 weeks/min of 1 week in advance. It then creates confusion amongst members as to why some members can book further ahead (ie credit pass users) and if members have different payment dates its a bit like a yoyo effect. Explaining how it works to members is very confusing. This feature has only come into being in our studio. Prior to COVID-19 closures members were able to book 4 weeks in advance (booking window set by us) but now it has changed has caused great havoc. It has taken away a lot of value in our product and flexibility in the way our members book and become very frustrating for members as well as staff now managing the queries. If I knew this feature would come into play before we signed up to glofox I actually would strongly reconsider my decision.

We are a small boutique fitness studio (we provide reformer class - max of 10 per class) our membership costs are expensive ($40-$55 per week) hence all of our members are on weekly subscriptions. We also provide credit packs for client who want to pay per class.

Pros

At first I liked that it was cheaper than MINDBODY. Sales was great but dear god, it’s been bad for such a long time.

Cons

Bad reporting. (A lot of reports are incomplete or have bugs and in parts make no freaking sense.) like they have a report for trials how many people you lost but then you can’t actually see who.. hella useless. Then with clients - memberships you cannot see memberships that haven’t commenced as part of your memberships, just to give a couple of examples

Bad scheduling (you can’t enter closed business days and have to manually delete every class!) when you edit a class because a teacher gets covered it gets overwritten whenever you make a change in the backend, like your Monday 5pm class gets covered but in the backend a new teacher starts all change revert back causing a lot of frustration for members and teachers. Teachers can only see their own classes.
We have the branded app; it bugs ALL the time, we also have multiple locations which members are supposed to be having access to but it’s doesn’t work for majority of the memberships only for the unlimited members. Courses don’t show in the app for teachers. You cannot enter suspensions for limited memberships. If you have multiple locations you will lose a lots of functionality (I wasn’t told about that). You also can’t enter cancellations in advance for limited members. You can’t amend class packages either, so you can imagine how much trouble this caused (250 passes had to be re-entered manually) because of lockdowns. Waitlist feature hasn’t been working in over a month.
Tech support takes months to fix issues..

Pros

It looked nice (branding etc) it appeared to encompass all aspects of a what a gym would need to operate. Onboarding people were very nice and helpful.

Cons

Layout of customer app wasn't great, had less tech-savvy customers have issues booking an appointment because it wasn't a super smooth process. Didn't have recurring appointments when I signed on (it's currently in beta), didn't have different location booking for separate training areas when multiple clients need booking for the same timeslot.

Pros

The ability to track client attendances.

Cons

Other products give far more for a cheaper price i.e. full financial reports etc.

Alternatives Considered

LegitFit

Reasons for Choosing ABC Glofox

I swithced to a different product as it was better value for money and the customer services is better.

Reasons for Switching to ABC Glofox

I opted out of Glofox after using it for approximately 3 years.

Pros

Setup was easy, scheduling was easy and booking for the client was easy.

Cons

They sold me broken equipment, charged me every month for services I didn’t use and continued to charge me after I canceled this service. (Handheld terminal).

Alternatives Considered

Mindbody

Reasons for Switching to ABC Glofox

Ive used Mindbody and it was a little complicated.

Pros

Ease of use from back end and for members to access app and make payment and bookings

Cons

-member progress tracking with dates of when the data was obtained, metrics like weight, BMI, visceral fat %, body fat % etc.

Alternatives Considered

Vagaro and Mindbody

Reasons for Switching to ABC Glofox

Seemed to have good reviews and good customer support and branded app feature which was user friendly. This was a new venture and we wanted something which tried and tested.

Pros

Simple to navigate and use as both as consumer & customer.

Cons

Reporting function on retention of members and cancellations.

Alternatives Considered

Mindbody

Reasons for Switching to ABC Glofox

Competitive pricing and perfect fit for business growth.

Pros

definitely user friendly. was easy to setup, and is easy for our members to use. i like that memberships can be adjusted and like the reporting feature.

Cons

quite a few options have been changed recently making it not everything I signed up for. I don't like that they only offer quarterly billing, and is a bit pricey for what you get out of it given other prices I have been shopping around .
customer service has been horrible the last 6 months. I cannot ever get through to anyone, and when I do leave messages or send emails, I rarely hear back unless I harass over and over and over again. then when I do finally hear back it is usually a couple weeks later. this is the primary reason ihave chosen to switch away from glofox .
I also don't like that they don't have an app feature for admin, and that you have to use a desktop computer to run the software. you should be able to make sales from your phone or tablet.

Pros

A number of features from Gloflox are offered to simplify operations in fitness centers and gyms. It is simple to manage memberships, plan lessons, and keep track of attendance thanks to its user-friendly layout and straightforward design. The software's powerful reporting and analytics features offer insightful data on member engagement and business performance. The integrated payment processing solution from Gloflox makes billing simple and guarantees safe transactions. Businesses may adapt the platform to their own needs, including branding and member communication, thanks to the software's customization capabilities. The knowledgeable staff at Gloflox is on hand to respond to any questions or potential technical problems.

Cons

The learning curve connected with Gloflox's sophisticated capabilities, which may take time and effort to fully employ, is one of its drawbacks. Some users have noted that the software occasionally has errors or glitches that have a negative impact on the user experience. Although Gloflox provides a wide variety of functionalities, certain specialized elements needed by specialized fitness enterprises might be missing. Pricing for smaller gyms or independent fitness studios can be very pricey, which could present a financial hardship.

Pros

The marketing campaign was nice. The discounted prices were nice. The app looked clean. What the app and glofox claimed to do seems very useful. However, the reality is quite different.

Cons

The issues are far too many and far too frequent, but here is a summary:

1. Customers are still unable to book some classes

2.All the reports are completely wrong. From revenue generation, to members, to leads, to no shows, literally nothing works.

3. We have a huge discrepancy in our revenue. 2/3 of the revenue reported by glofox is wrong.

3. Memberships don’t work

4. Promos don’t work

5. Clients have been wrongly charged

6. We aren’t able to call customer support for help because they almost never answer

7. It takes forever for glofox to finally fix very urgent issues that are hurting our operations. We still have some issues that are not solved yet.

You are far better off not having an app than having glofox.

Pros

I have found this software easy for our users. It has glitches at our end but the user interface seems to be simple and quite popular with our clients.

Cons

Customer Support is either terribly slow or sometimes non-existent. For the price we paid for this (over $6,000 for the year) I would expect some customer support but I often have to email 2 or 3 times over a series of days to get any response at all.

Initial service was great but then once you're paid up they pretty much ghost you.

Pros

Layout was easy to navigate and looked very nice.

Cons

Functionality didn't end up meeting our needs. We need a dual membership system.

Alternatives Considered

Mindbody

Pros

How easy it really is. Structured so well, that all you have to do is fill in the blanks. I was actually surprised on some of the features because I would have never thought I would need certain things. So it added to my business plan and gave me more knowledge.
The customer service is really great! I believe that is why I went with Glofox. I understand (like everything) that products will evolve and change. Glofox is aware that there may be things that will change, they know the product is great but not perfect. But they are always searching, learning from their clients, they listen and empower clients to have a forward and back dynamic so that they can make this software great and most importantly help people like me to focus on what I do best. Kudos to the support staff, working with you guys made life easy for me, all of you are sincere and genuine which made it easy for me to express and share my aspirations and philosophy with you guys, making this process very seamless and easy. Thank you and I look forward to continue working with you all.

Pros

I always wanted a platform that was simple, intuitive and with as few steps as possible to my and the clients' destination. It's clean, easy to use and smart! Always good and useful features being added without overwhelming the experience!

Cons

To be honest, I would like the waiver e-sign features to be fixed so that clients cannot book without signing them. Also the business has grown rapidly , for good reason, but support must keep up. Every individual I have dealt with at Glofox has always been extremely giving and attentive.