LogicMonitor Reviews

Pros

Many of them mentioned above.

Cons

Not many, but the response time for requesting new device/vendor recognition could improve.

Pros

Overall features are good especially the grouping and alert ruling features are good

Cons

Sometimes it get slow in the portal. It should have an application rathet than web app

Alternatives Considered

Reasons for Switching to LogicMonitor

Pros

LogicMonitor is easy to use, but it can be slightly overwhelming when first implemented due to the large amount of data it pulls. After several months of use I think the most beneficial information has been the resource metric utilization. It helped us discover that some of our core systems were under provisioned, being able to pull the metric information to show more resources were needed helped resolve critical performance issues.

Cons

I think the ability for LogicMonitor to auto correct some of the simple issues that can affect systems is missing. For example, LogicMonitor can report if a Windows service is stopped but it would be a nice feature if LogicMonitor could attempt to automatically restart it. Another nice feature would be if LogicMonitor could monitor software versions and alert if the version changes. An example would be a Windows server that require a certain version of Java.

Pros

Easy to use and drill into issues, easy to add resources.

Cons

Making dashboards is challenging, configuring alerting rules is cumbersome.

Pros

It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. There's a low barrier to entry to start gaining actionable insights into your environment and minimal tweaking is needed. The alerting customization is excellent and it's easy to make sure the correct person or team has access to the alerts they need with easy escalation to a text or phone call if a critical alert isn't acknowledged.

Cons

It monitors all sorts of metrics for different services, but sometimes it's difficult to determine what a metric is actually telling us.
The mobile app is just ok. It is good for quickly acknowledging alerts, but not much else. We have different teams that only need access to certain devices, but the app shows everything. Push notifications would be nice too!

Pros

-Relatively low-effort administration
-Exceptionally convenient
-Extensive "Out-of-Box" definitions supporting a wide range of vendor product families
-Well-thought UI
-Time spent with LogicMonitor is time learning about the status of your IT Operations, not time spent fighting with a balky, uncooperative monitoring application

Cons

-Not every organization is ready, willing and/or able to transition from CAPEX thinking to the OPEX-centered SaaS world.
-Works best for locations with multiple Internet connections, since loss of Internet connectivity prevents the uploading of collected data to LogicMonitor's cloud processing: there is no local UI.
-Not suitable if your use case demands absolute (immediate ms-by-ms) real-time visibility: there is some latency involved in transmitting collected data to the cloud for processing and presentation.

Pros

• Pricing Structure. You pay per device, not per switch port, etc. like other expensive products out there
• It works for a small company, but can easily scale to meet the needs for even a ginormous company.
• Support has been fantastic in helping us get things going, we were up and going within a day (vital for our already busy IT staff)
• We can now receive phone calls, text messages, and e-mails for ANYTHING we want monitored that goes over its defined threshold. If a server or even a SERVICE we monitor goes down at 4am, LogicMonitor let's us know!

Cons

I honestly cannot think of any. Maybe more mobile app features? They have a app, but it's pretty new. But there's not much need for it immediately. It's mostly for NOC purposes, you're not going to monitor all this stuff from a phone typically anyways. But they do have a app.

Pros

Easily discovers 95% of what my systems and devices are doing out of the box without any need to specifically enable services to watch and monitor for.

From here I can then write custom monitors. If it can be turned into a number it can be graphed and if it can be graphed you can alert on it.

Cons

Too much javascript making it a heavy application for mobile devices to operate.

Pros

It is really simple to get started with. Load up a probe and watch it start collecting. You can tweak settings and silence specific alarms, and the dashboards can be really powerful.

Cons

While it handles syslogs, the process for generating meaningful alerts from them can be trial and error.

Pros

It has strong fault detection capabilities and alerts are issued quickly. It offers very good customization options and its flexibility allows it to adapt to our IT infrastructure, without complications. Reports with performance metrics are very intuitive. It has versatile options to monitor devices remotely.

Cons

The only thing I think they can add is how to handle the set of alerts, which can be cumbersome at times.

Pros

The ability to monitor pretty much everything. It's easy to deploy, add devices, configure alerts etc. It's very flexible and customizable which can get really complex but only if there's a need for it. Our of the box it does most things very well and just works.

Cons

There's no way to "group" alerts or set up dependencies so there might be a lot of alerts caused by one and the same issue. The pricing model is per device which mean per IP. It would be nice if a device has multiple interfaces they would be covered under one license e.g. out-of-band interface. If a collector is offline, no data is being cached, so if it comes back online, there's a gap in the data.

Pros

Ease of use, easily tune alerts, no need to add datasources as the ones we need are pre populated

Cons

Sometimes too noisy, alot of work tuning

Pros

LogicMonitor provides a robust feature set that collects a lot of functionality in a single pane of glass and provides visibility, analysis, alerting, connectivity and functionality all at once.

Cons

LogicMonitor is significantly more expensive than some competitors for similar products and has a less robust user base as far as developing custom attributes and items, so there can be some delay between when an appliance or product is on the market and when it's readily available for monitoring in LogicMonitor.

Pros

The fact that it is a hosted monitoring platform allows you to get alerts even if your entire network is down (as long as you aren't only sending alerts to a local mail server).

Cons

When you first set it up it is a little talkative but all of that can be adjusted for your environment so that you don't get false positive alerts.

Pros

The customer support is the best I have ever seen. Free training in the application and ability to meet with LM technical trainers to help with any questions.

Cons

I find some reporting not intuitive but it is probably me.

Pros

The support we've received from the LogicMonitor team has been incredibly helpful. From offering suggestions on best practices to pointing out ways to optimize our alerting they are proactive in their support. It's a refreshing change.

Cons

We transitioned from another product that had been in place for a number of years. As such the learning curve for technicians has been an issue. In addition to that setting up LogicMonitor to mimic some of the features that the legacy product had has taken some time.

Pros

LogicMonitor's capabilities alone make this the best monitoring software available. The fact that an average person can build a custom datasource to monitor some 3rd party software application is absolutely amazing!

Cons

The fact that it lacks a Dark or Black theme. But I believe that is on their roadmap so...

Pros

There are hundreds of prebuilt monitoring sets and alerting thresholds.
Support is responsive and knowledgeable about the product.

Cons

Reporting needs to be built out a little more for my tastes.
Tweaking DataSources, at least as an MSP can be a real pain.

Pros

Easy to add new devices. SNMP profiles preconfigured for most popular manufacturers. Great dashboarding and customization.

Cons

A little tricky to write your own custom monitoring modules independently. However, good product support and knowledgeable deployment success teams.

Pros

Using LogicMonitor allowed us to better monitor our environment. With customizable options such as creating your own datasources, it allowed us to use in house scripts. You only need a collector server in your environment to get started.

Cons

Be careful about sizing your collectors correctly. You may need to spec the collector higher than what us advertised.

Pros

-Ease of use
-Pricing
-Custom Datasources
-Alert tuning
-Integration with ticketing systems

Cons

-Reporting could be better
-Mobile app could use improvements

Pros

Very customizable. Can do whatever you want.

Cons

Very complicated software. Not for the faint of heart.

Pros

The infrastructure monitoring aspect is great and flexibility when adding custom scripts

Cons

The kubernetes and service monitoring is left to be desired

Pros

It's like a black hole, the more you try to understand it the more it gets complex. Keep it simple while you are configuring as it's simple and dont try to get into too much depth. Documentation, technical support are always there to help you if configuring gets on your nerves. Thumbs up on that.
But a detailed monitoring about CPU, memory utilization so little as to temperatures and fans are also provided.
Protocols supported: OSPF, BGP etc.

Cons

Automation on gathering of performance information about other network equipments was a little too much information i wanted it to track.
Ironically, there are very little information that it provides where it is actually needed. So the reporting features are limited.

Pros

Easy to use, user interface is clean and friendly. Allow one license to screen all your VM guest within a host, so you don't need additional licenses for individual guests.

Cons

Sometimes so functional is very limit and not supporting monitor for different vendors, make it difficult to monitor status for different vendor / products.