User Reviews Overview
About Rooftop
Rooftop is an all-in-one email management, team collaboration, and project management platform. This web-based solution is designed to streamline internal communication, task management, and customer support. Rooftop provides...
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- Industry: Mechanical or Industrial Engineering
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Very pleased
We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department.
I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?'
Pros
Improved proactive follow-up & productivity.
More detailed analysis on closure delay of tasks & other details.
Cons
Speed of the internal search engine needs improvement.
Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move.
It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.
Reasons for Switching to Rooftop
User Interface - easy to use and quick start up Local company with quick service supportResponse from EASI
Hi Preston, thank you so much for your review and for your precious feedback!
- Industry: Higher Education
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
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Review Source
Rooftop is savior for project collaboration
It has it pro and cons, but overall, it helped us with our project in the communication and collaboration aspect without fail.
Pros
Helped me and my coworker manage our projects and tasks with Rooftop's aid. Conferencing and a communication system are essential features for a collaborative project, and they has both built-in. It makes it easier for us to contact one another.
Cons
It was challenging to use this software since it requires a steady connection to the internet to download all of the necessary materials. The emailing services on my smartphone also constantly malfunction whenever I attempt to modify the template.
- Industry: Pharmaceuticals
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Most of the options are really useful, this app allows a very professional customer support
Pros
Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.
Cons
Waiting time when charging a discussion.
Top Rooftop Alternatives
- Industry: Warehousing
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
Rooftop, Is it for you?
This was one of our first experiences with this type of software. overall we were happy with this choice and it taught us a lot about what we needed so we were able to increase our workflow and keep everyone up to speed.
Pros
All liked that I could see all of my email accounts in one simple application. I like how you can set it up so every time you send an email to a particular client you can also automatically send it internally to only the people you need it to go to without all that cc and bcc. That really helped to streamline our flow of information.
Cons
It can be a little slow to load and I would like it to have more mobile function
- Industry: Machinery
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Overall it is quite useful, but sometime it maybe quite slow.
No comment from me, it is very useful overall
Pros
The product is easy to use and the most important, me and my colleague will able to look at the same topic while we are having discussion.
Cons
Some time it might very slow in terms of loading
- Industry: Machinery
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Great tool to capture every step of the journey
Ability to track interactions with clients and quickly revert to previous discussions or promises.
Pros
One location to stare and document your daily interaction with clients
Cons
Find that the dates do not reflect properly when making changes.
- Industry: Machinery
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Mon quotidien a changé
Expérience plus que positive vu que mon travail au quotidien a largement été améliorer grâce à Rooftop
Pros
L'utilisation de Rooftop dans le département de service après-vente dont je fais partie a radicalement changé mon travail au quotidien: rapidité, amélioration du suivi des dossiers, clarté. Mon travail a largement gagné en efficacité. L'interface est conviviale et facile à utiliser
Cons
Le chargement de certaines tâches est parfois lent dû probablement à la quantité d'information à charger.
- Industry: Mechanical or Industrial Engineering
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Bon outil
Mais en générale il fonctionne très bien , et très pratique pour gérer des emails
Pros
simplicité, efficacité. bon support technique
Cons
petit bug parfois , après les mises a jour parfois il y a des données ou choses manquante
- Industry: Real Estate
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
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Pros
- Facilité d'utilisation
- Interface web
- Evolution du logiciel dans le temps
Cons
Rien pour l'instant
