User Reviews Overview
About Synder
Synder is a comprehensive accounting automation platform that centralizes multichannel data, allowing for accurate reconciliation and GAAP-compliant revenue recognition. It seamlessly integrates with your sales channels, payment...
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- Industry: Accounting
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
Great Platform Excellent Customer Service
Great!! I will continue to work with it to perfect my process and make the automation smoother
Pros
I really like the platform. Clean imports. It was refreshing compared to other platforms I have tried. And [SENSITIVE CONTENT HIDDEN], the tech, is just a chat away and super helpful.
Cons
Needs a few features added. Like classes for PayPal
- Industry: Internet
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Synder App - They Do One Thing and Do It Well
It was excellent. We went from a Quickbooks Desktop workflow that included emails/post-its to a fully streamlined, automated workflow. While we could have stayed with Quickbooks Desktop, we shifted to Quickbooks Online with little or no effort on the Synder app.
Pros
Loved the flexibility of the application to act as a conduit for our transactions. Support staff [SENSITIVE CONTENT HIDDEN] were fantastic to help us through testing and onboarding.
They support multiple transactional sources.
Cons
We had some glitches at first and had some display issues using various browsers. The support staff helped to rectify the issues and kept us in the loop throughout the process.
Alternatives Considered
MyWorks SyncReasons for Switching to Synder
For some reason, MyWorks charged extra for Quickbooks Desktop integration (which we were initially shooting for.) Originally, we were using quickbooks for inventory management along with transactional data. We shifted to separate our inventory management to other software an use QB for our ledger alone. At that point, Synder was the obvious choice.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Too complicated, too time intensive
Time consuming, difficult set up, overly complicated a few seconds ago by dee...com
Having worked with Webgility before (which is very easy, intuitive and has great set-up instructions, but is more expensive) I didn't think setting up Synder would be any big challenge. Boy was I wrong. Maybe if this was a first-time syncing set up you would find it easier to work with but having a previous system in place with an established work-flow, made this extremely difficult. Being a small business owner, wearing many hats, I couldn't spend the amount of time it would take to work your way through this confusing flow. Linking not just channels like Big Commerce and Amazon, but also Payment merchants like Paypal and Authorize.net, meant that I would get duplicate invoices, both subtracting inventory from my accounts on one transaction - one from Big Commerce and one from Authorize.net, etc. It also created multiple clearing accounts in my chart of accounts (which would be workable, but time intensive), and also new expense and income accounts. I should have dropped it during my 15-day trial, but I figured that I just needed to get my head around a different workflow and instead of fighting to make it fit mine, I tried to go with the flow and understand theirs, who knew, maybe it was easier. But reconciling all of these individual clearing accounts (Amazon, Big Commerce, Authorize.net, Paypal) and try to map products and expenses, while trying to keep the syncs going so shipping could continue was a nightmare. And nowhere could I find decent documentation on what different setting meant. The syncs also take forever, compared to Webgility. I would have to go find something else to do each time I tried a sync, even if it was just a few orders to test results. While scrambling to keep it going, figuring that I would eventually get it fixed issue by issue, my 15 days were up and they charged me for the full year. Still I was willing to keep trying, because I also knew there were smart rules that should be able to help me refine issues, once I got a good idea of what my issues were (there were so many I didn’t know where to start with support). I thought the smart rule purchase was a onetime $49.00 fee for ten rules, then found out that it was a monthly subscription fee so the initial $88.00 per month which I had signed up for went to $137.00. I finally just gave up and cancelled within 30 days of my initial download, and they are keeping my entire yearly subscription fee, no prorated refund of any kind. I’ve gone back to Webgility and the set up took 30 minutes. All is good. The price difference is negligible when you consider the extra $49.00 monthly for Synder over there base fee and the hassle. My nightmare is over, they can keep my money, I will tell you to be very careful with this set up. Be sure you have all the time you need to try it and realize how difficult it is and then go to Webgility. Or maybe just save yourself and try Webgility first.
Rating: 5
Pros
At first pricing was more reasonable than other syncing software. But functionality of base package is limited and once you add in monthly subscription to smart rules, pricing is comparative
Cons
Nightmare to set up. Very little documentation of settings. Sync time was mindblowingly slow. Had to find other things to do when syncing even a few sales transaction.
Top Synder Alternatives
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Useful product, great customer service
It's taking a little while to learn, but customer service has been excellent. They're available and helpful by chat, so I've received all the information I've asked about. I've chatted with several people who were helpful. [SENSITIVE CONTENT] was patient and worked hard to answer all my questions.
Pros
It connects sales from multiple platforms to QBO and has the option to roll back the sync, which gives you the chance to fix errors and resync correctly.
Cons
It's somewhat complicated to set up. All products and services must be set up exactly as you want them in POS systems and QBO, so it takes a while to iron out the kinks. Run it in small batches to see how the sync sends information to your P&L.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
The best product for Quickbooks Online
Overall experience with Synder has been great! I would recommend this product to anyone using Quickbooks Online and selling products with Shopify or other supported platforms.
Pros
The software works great, saves me lots of time with completing the sales reconciliations for my clients e-commerce sales deposits (Shopify). The support team is great. [SENSITIVE CONTENT HIDDEN] has helped me with a variety of stuck points and has solved my problems very quickly and taught me how to better use the software along the way.
Cons
The only suggestion I would make is to have a accountant portal developed similar to how QBO and receipt bank have, so that the client files/transaction data is more clearly separate. That being said I run multiple clients and have had zero issues with it.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Syncing with QuickBooks not ready for Prime-Time
It took a while to get into a good working relationship due to the default hands-off approach and reliance upon scripted answers as opposed to engaging directly, but once we got past that and started to work together, their support staff was extremely responsive and helpful, and I was not a happy customer and was very demanding. I think a big part of that initial disconnect is caused by some poor decisions as to support priorities. A shift there towards front-loading their support interactions to focus heavily on the quality of the onboarding experience would do wonders. That being said, they have a lot of fundamental technical challenges that they have yet to resolve before this transaction syncing software is ready for any serious accountant who has to import transactions from multiple sources like Amazon & Paypal without spending an inordinate amount of time triaging and fixing problems and errors.
Pros
I like their flexibility, and their support staff really listened to my input for changes and even in the short time I used their product; I saw some of those changes take place in the application, so from that I also know that their developers are also eager to improve and adjust their software to make it more effective.
Cons
Their product just doesn't work well enough to save me any time by importing Amazon & Paypal transactions into QuickBooks Desktop. Their process is full of errors and their configuration interface could be a lot more intuitive, which would reduce miscommunications along the way. In the few months I spent working with Synder, I wasted more than 100 hours troubleshooting & repairing. I even ended up with a corrupted QB file which had to be restored from backup to start the process of importing nearly a year's worth of transactions all over again. Their onboarding process is designed to be hands-off, and this caused a lot of initial problems. If they spent more time with onboarding and understanding the QuickBooks account and classification structure at the beginning, many of the initial issues could have been avoided and a significant amount of my wasted time could have been avoided.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Synder Invoicing
We implemented synder to allow us to invoice multi-currencies and give customers the ability to pay by credit card. This has made our AR operations much more efficient!
Pros
The real time sync and integration with quickbooks
Cons
We hope to be able to customize our invoice email with our logo
Alternatives Considered
XeroReasons for Choosing Synder
Synder has features that we needed to give our customers a better experience to pay their invoicesSwitched From
Bitrix24Reasons for Switching to Synder
The integration with quickbooks and the easy to use interface- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great solution to sync 1000s of Stripe payments in QBO
Fantastic. It does what it says it will do.
Pros
Super easy to set up. WOrks the first time. QBO records all required info from the connection.
Cons
paying via paypal. But I think they have changed that.
Alternatives Considered
ZapierReasons for Switching to Synder
Much easier to setup. Took 2 minutes. Plus great customer support from Kirill.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Automatic billing is predatory with no notice and Synder refusing to refund anything a day...
Very negative overall experience based on their predatory subscription model.
Pros
Not unbearable to install. There is no phone support for the lower level accounts, only the premium ones.
Cons
My account profile has my email address but Synder sent no notification before charging my card $500. A day after I noticed the charges, I reached out but they refused to refund any portion of the yearly charge even though I had no intention of using it at all.
- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
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Review Source
Wondering Synder at its finest
Overall, I really love this software you can have them by buying it on the store. I’m sure you love the security and convenience it has.
Pros
I like how it works. I love the convenience and it is very user-friendly. It was also fast I was able to use it always without any bug. It is also very cheap compared to the other application. You can use it on your work or on your business. You can try it now.
Cons
There is nothing I don’t like this application. It is very easy to use. Every one of us makes our life easier by this software. I hope you’ll be able to upgrade this from time to time for us to explore any hidden features it has.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
We love Synder!
Pros
We love Synder! We have a small business that holds a lot of daily transactions and syncing them with Quickbooks would be a nightmare manually. Synder has made the automation process smooth and their support team is always available to answer questions. [sensitive content hidden] met with us recently due to a payment processor switch and quickly helped us set up everything just like it was before!
Cons
Nothing so far, we are currently hoping that they expand to other platforms to fully automate everything!
- Industry: Import & Export
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Worth every penny
Buy and setting up the product was extremely easy, support so far has been exceptional, but I am also realizing that I am just scratching the surface on what Synder all can do for us. As our business grows, I am sure I'll find new/additional value add from the platform.
Pros
We currently primarily rely on Quickbooks for our administration but use Synder to consolidate sales from four platforms (Etsy, Amazon, Square, and Paypal) in to a single administration. Synder grooms the data before we receive it into Quickbooks. The product works really well and when I ran into problems (twice) tech support was really supportive and left no stone unturned to resolve my issues.
At first I was nervous to spend the money for our starting business but by now they have proven to be worth every penny.
Cons
The pricing for Synder is transaction based, which by itself is a pretty clever pricing model. As a new user I started syncing records before I had all the product mappings figured out. Now that I am deeper into the product I realize I need to go back and rerun historic transactions to resolve to the right products in QuickBooks Inventory management
- Industry: Writing & Editing
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
I recommend Synder for Stripe Transactions
I am happy with the service and the application
Pros
Once setup it helps transfer Stripe raw transaction data into Quickbooks Desktop software. It saves me a lot of time.
Cons
It took awhile to setup the app. However, I had great customer service from [SENSITIVE CONTENT HIDDEN]. She helped me quite a bit to get things working.
- Industry: Sports
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Recommend Snyder for nonprofit accounting
The syncing has saved a lot of time, energy, and money for our nonprofit.
Pros
Ease of syncing donations through Stripe to Quickbooks to make accounting and reconciliation easier.
Cons
Some of the settings can be tricky to perfect so the transactions show up how we want in Quickbooks. With time and some adjustments we have fixed the issues.
- Industry: Music
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Synder review
Pros
This app syncs all of our Stripe payments into QBO in nearly real-time. Would recommend for that efficiency and accuracy alone.
Cons
The subscription price is high if you don't have a lot of transactions. Also, recently there's a fraud prevention charge added to every Stripe transaction, so if you have 100 syncs a month, that covers only 50 transactions, whereas before the fraud prevention charge was added, that would cover 100 transactions.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Intuit should be grateful this company exists
Compared to the desktop version, Quickbooks online is a hot mess. It is probably fabulous for a tiny business or individual entrepreneur. But our online educational non-profit is obviously far too complicated for their programmers. Our transactions are through PayPal, Square, and Stripe. With the online version of Quickbooks - you cannot get a good import from these major providers unless you purchase Synder. At least the programmers at Synder know how to get it done and get it done right. Every question I have asked has been immediately answered with the right information that I needed. The program itself works like a charm.
Pros
As I told [SENSITIVE CONTENT HIDDEN] the last time I asked for his help importing PayPal and Stripe - This service is the only reason I'm not on tranquilizers while trying to work with Quickbooks online. The Synder app is logical, well thought out and works - in other words, everything that Quickbooks online is not.
Cons
At the moment I'm so grateful it exists I cannot think of a con.
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Morris Interactive review
Pros
Having clients purchase products online has made our company function in a greater capacity.
Cons
Having a cap on monthly syncs as I sometimes could not predict monthly purchases.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Really great product
Love the app, works like a charm and makes my life so much easier. Their chat support is fantastic, Thanks again [SENSITIVE CONTENT HIDDEN] for your quick responses!
Pros
Love the automatic Syncs and that you don't need to constantly check if it's working
Cons
Nothing it's great.
- Industry: Sports
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Synder - Great efficient Product
Great, keep up the great work.
Pros
It's easy to use with great support. Website is easy to fololow.
Cons
Nothing to dislike, works very well. Easy to use.
- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Good Sync System
Easy to use and setup and helps our accountant sync orders with sales etc. Would recommend this system.
Pros
Great syncing app that syncs stripe sales and charges to Quickbooks
Cons
It would be good if you could buy add-hoc credits as and when you need them.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Very Happy
Just fine. Very happy so far.
Pros
The ability to hook into other platforms to be able to streamline the data input. The ease of doing that without aligning data fields has been a huge benefit. Everything goes where it is supposed to go and that helps!
Cons
Nothing that I have found at this time.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
[SENSITIVE CONTENT HIDDEN] makes this app a pleasure
Excellent experience
Pros
I was having a very hard time and was going to give up. [SENSITIVE CONTENT HIDDEN] helped me to get the app working and now I am so happy I stuck with it. It is a great app. Once set up is easy to use.
Cons
I had trouble with set up. It was not clear how to link multi currency accounts.
- Industry: Import & Export
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Synder Support
Excellent! We are new to Synder but so far it has been a seemless transition. I had to make a change to our process today and [SENSITIVE CONTENT HIDDEN] was on chat to walk me through it every step of the way and didn't jump out until my change was completed successfully.
Pros
Customer Support is excellent! Walked us through the setup of the product and had us going in an hour
Cons
Not always intuitive where to find the item you need to update
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Great customer support, They actually want to solve your problems
Pros
The automated transaction matching and integration with QuickBooks Online save a whole lot of time. Integration was easy and it allows for multiple connections with payment processors and ecommerce platforms.
Customer support is fast and they know what they're talking about. Very helpful. [SENSITIVE CONTENT HIDDEN] has helped me out more than once and patiently answers any questions and guides me through anything I need.
Cons
If you've got an existing manual solution it may be hard to swap to this system. It works well with our new business but I couldn't make it work smoothly with our older business which we've been matching manually for a few years.
The limited transactions can be annoying if you're just over the 100 transactions a month mark. It feels very expensive especially since it costs more than QBO itself and doubles in price for the 1000 transactions/month tier which is overkill for some small businesses but required during our busy Christmas months.
I've had a shipping tax override issue where I've had to manually modify half of my transactions in QBO, I'm expecting this to be fixed in the next couple of weeks with their next update though.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Synder Support Rocks
Fantastic
Pros
I have had such an awesome experience with Synder saving me tons of time on data entry and what makes it really a super smooth experience is that the support team is RIGHT THERE when you need them. They are so great to deal with. Today, I had an issue that I needed support with and [SENSITIVE CONTENT HIDDEN] walked me through it in 2 minutes instead of having to spend forever on hold. It was awesome. These guys rock at what they do and are dedicated to excellent service. I highly recommend them.
Cons
It is a little confusing for me at times.
