InTouch Reviews

Pros

InTouch is incredibly user friendly and guides the salesperson through their day by setting up a list of leads to follow up with in a very specific order. The salesperson can simply follow the list and stay productive without the manager having to give them tasks.

Cons

This may have changed, but when I used this software they did not have text capability through the software itself. Switched to another platform because of this.

Pros

I preferred when we had flash and really liked the old system but the new one completes all the same tasks. I do not have access to all functions so can only give a biased view based off what I can use.

I like how quickly incoming leads are updated and the team is notified and I like how easy it is to track who we have contacted

Cons

The new design was a bit hard for me to understand. I miss when we had flash - I had become very familiar with the old set up and have not enjoyed slowly relearning.

Pros

Fairly easy to use once you understand the flow. Legacy reporting is good.

Cons

Too many "clicks" are needed to achieve what you want to accomplish in certain circumstances. Interface is confusing, clunky, and slow. Front-end scaling isn't that great on my laptop. Search feature is absolutely HORRENDOUS and has always been that way. (I.e. - You type in "Jim Smith", you see it for a second, and then it switches to "Jim Acer". Delete the "th", type the letters in again, and then "Jim Smith" *may* appear.) New report generation is insanely confusing (thank goodness they left a way to do the "legacy reporting"!) No way to do batch updates to records (I.e - I send a mass email, but have to update the communication to each individual record). Other smaller issues exist as well...

Pros

InTouch has been my favorite CFM system I have used. It is user friendly and aesthetic! I relied on this software daily especially since it synced with our other software, ABC.

Cons

The Search Engine does not work as well as I would like and I would like better options to generate emails in a way for me to copy and paste to send mass emails.

Pros

InTouch Drive has many features that would be perfect for clubs where sales people sit at desks in front of computers most of the day and love mostly tech stuff. I wish they had a more streamlined version - like their older version last year - in fast paced clubs with less staff that multi-tasks. Having said that, the customer support staff is super helpful and a pleasure to deal with. I also like the upgrades to their email creation features. I have been using InTouch for over 10 years now and plan on continuing.

Cons

As stated above - some of the new navigation features such as texting and recording phone calls seem more difficult than the old version. My staff and I feel like we never grasped the right way to use all the features.

Pros

Every feature adds either an invaluable metric that identifies who/where your business is most successful or helps to streamline every step in the lead generation pipeline to maximize your potential converting them to sales.

Cons

The only thing I really don't like is the aesthetics of the interface feel a bit out dated, but nothing is disappointing about what the software offers from an operational perspective.

Pros

I do think in touch for what it's worth is great for lead organization, and tasks, as well as general communication. but our company does not intersect POS with the system, so we cannot use all the features, like calling out, but for the most part it's easy to use.

Cons

I cannot generate lists from In Touch, if I could customize it to my own needs as if it were individualized for me to concentrate on my own marketing, creating lists and more organization where I can place certain leads into categories of importance this would help. It does give me a time frame of days to which something is overdue, but a prioritized list I could create, where copy and pasting email would be available. Also, our company in my experience train well on how to use in touch it is mostly concentrated around the company itself and not how to utilize the software available which can make our job a lot more productive. If there could be an easier way to eliminate prospects of less importance, and create lists, or have a hot leads list, which I could update it by process of elimination, it would be great.

Pros

Having your guest pass waiver and sign in as one platform with your CRM software is a major benefit. Using ABC financial for guest passes then having to manually move their data over was a pain and often led to missed leads. With InTouch they were able to check in at the front desk and could immediately follow up within the same platform.

Cons

The organization of the platform could have been better. It was sometimes difficult to get staff to properly navigate without spending a lot of training time.

Pros

Easy to input leads and do destop texting.

Cons

Way too many steps to do a simple task.
Too many clicks to get a phone call or text completed with notes.
Too much navigation and back and forth to do mulitple tasks within the lead.
don't know when the next contact is until I go back to the lead.
Too cumbersome to effectively use and track prospects.
Member database pulls leads from Intouch for the sale, but it still does not convert the lead as a sale in Intouch, have to do this manually.

Pros

I really like the layout and design. It’s easy on the eyes. Very easy to text off as well.

Cons

I am displeased that there is no function in order to text all leads a mass text message.

Pros

Integrates with our customer management system.

Cons

Does not fully match how our business runs. Integration does not go both directions so there is a lot of manual work to cancel members then put them back in to any sales pipeline.

Pros

Talks to other software for booking automation, texting, lead tracking

Cons

Too intricate, too small (difficult to see and click), too many unnecessary steps, schedule disappears when going back to calendar

Pros

Its easy to use and navigate. I like that its quick to earn

Cons

So issues and updates needed every now and then

Pros

Yes it is easy to use and easy to train others.

Cons

I wish it could recognize repeat attendees of our health club easier so we could train our front desk.

Pros

I can't say I see the Pro... it has been a big set-back having to change from the prior version. If it's not broken/why fix it?

Cons

Difficult to access leads. We have not been able to integrate with our CSI software yet.

Pros

Easy to maneuver- bright colors make it easy to read. Love the features of the notes that can be accessible to everyone on my team.

Cons

The "Calling feature" --you have to jump through hoops in order to receive status of "made" calls!

Pros

How easy it is to keep my updated on daily task. Makes my job easier

Cons

Some flaws that come with updates but they are fixed eventually.

Pros

The easy communication between myself and my leads.

Cons

The leads lag sometimes and don’t always load.

Pros

I like that it interacts with Motion Soft now. Took a long time though

Cons

I would like to be able to provide feedback on my companies needs to build out specific things.

Pros

Product is easy to use. Simplistic, fairly intuitive.

Cons

The interface- it would be more useful if, for instance,
1) one could view several customer detail info at a time (rather than just individually).
2) while in list-view, display more info about each customer, so one need not dive into each individual file to see relevant information.

These two items alone would make it much more efficient to compare separate entries.

3) the Search Feature is too limited. Expand this, so that the user can search his/her notes. For instance, search "asked about basketball courts reservations", etc.

Pros

Interface is easy to access, calendar is clear

Cons

Allow to create duplicate leads with POS, often leads to error page, one lead takes up the whole page if we were to edit it.

Pros

I like the intuitive ease of use and the fact that the entire staff is familiar with the product.

Cons

Not mobile friendly and this has been promised for some time. It doesn't appear to be evolving like some of the competitors.

Pros

I like it for the sales team to engage with members

Cons

It lags, switching between sites is slow, and the look is overall dinosaur age looking.Does not fit well on laptop screens as well.

Pros

The ease of access to communicate with leads

Cons

The interface seems dated compared to other softwares

Pros

The product is extremely easy to use! Each feature does exactly what we need and its simple to navigate which is fantastic when you want to do things in a speedy fashion for your clients!

Cons

The only issue and its not a huge one, but entering in our schedule in InTouch used to be very simple and now we have to go through an external link to do so and that process is not quick or smooth.