Deel Reviews

Pros

Great UI/UX! Deel also handles the invoices for you. They also have a pre-paid card to add funds.

Cons

Too much info and too much data to input during onboarding, but I understand it's due to compliance.

Pros

Extremely user friendly and intuitive platform. As an admin of the system, you have a lot of compliance details at your fingertips.

Cons

The customer support has gone a bit down hill most probably due to their extreme growth. Where you may have received a promise of something happening previously, it now can't be done due to "risk". Also, waiting times when you put in a request of a query have extended.

Alternatives Considered

Oyster

Reasons for Choosing Deel

Cost of product, user experience from both the employee and the admin, platform features

Reasons for Switching to Deel

Cost per month against what was offered.

Pros

Easy verification system using mobile phone

Cons

It's a little confusing undestanding the relationship between the company offering you work and Deel.

Pros

I like how easy and convenient Deel payment is to use. It allows me to securely receive payments from clients all over the world with just a few clicks. The value of Deel for someone working at home is that it simplifies the payment process, saves time, and provides peace of mind knowing that transactions are secure.

Cons

One thing I dislike about Deel is that their fees can be higher compared to other payment platforms. Additionally, the withdrawal process can sometimes take longer than expected, causing delays in receiving funds. The platform's customer service can also be slow to respond to inquiries or issues, which can be frustrating for users. Overall, while Deel offers convenience, there are some drawbacks that can impact the overall user experience.

Alternatives Considered

Payoneer

Reasons for Switching to Deel

Businesses or individuals may choose Deel over alternative products like Payoneer based on factors such as pricing, features, ease of use, customer service, and specific needs or preferences. It ultimately depends on the individual or business's requirements and priorities when selecting a payment platform.

Pros

I was able to get my advance salary which helped me a lot.

I also needed a pay slip and I was able to find it and use it for my motorcycle loan.

Thank you.

Cons

None so far.
I like everything about it.

Pros

It allows us in Paraguay to get our salary from abroad in a fast and easy way. The transfer happens as in it were a local transfer, that's why it is faster and it also helps save the international transfer fee.

Cons

I only encountered an issue in the beginning, because Deel didn't accept my bank account number due to it being short. After getting help from customer support, I solved the issue by adding zeros to the left of my bank account.

Pros

It is a common tool where everything can be found at one place without navigating the site much. All the information like related to salary, like payslip, contract, etc, holidays, employee information, requests and many can be accessible at one. It saves time as I do not have to search for things.

Cons

Everytime I login Deel, I have to provide a verification code apart from password.

Pros

Deel is easy to use, and provides lots of features.

Cons

I can't think of anything in particular.

Pros

It is quickly at transfer money from different Bank accounts

Cons

Long time of transfer money from the bank

Pros

This is very reliable payment method for virtual workers like me.

Cons

The cash advance offer is not based on your average monthly income.

Pros

Value for money
Ease of use
Simple, efficient dashboard systems
Responsive Customer Support

Cons

Over-reliance on customer support for easy doubts or query resolutions

Alternatives Considered

Omnipresent

Reasons for Choosing Deel

For us the previous EOR ran into compliance issues that were affecting both invoices billed to company and consequently payroll run to employees.

Reasons for Switching to Deel

We had excellent reviews and had also good relations with team who we were to onboard last year in 2022 but ended up choosing a different partner at the time. For us the choice became simpler when the team helped customize the offering to tailor fit all our requirements while promising and delivering o the promise of remaining compliant

Pros

Basically what has been popping for Deel, is that you can pay international employees directly in a fast and an easy way.
Also waiting for their card to be open internationally in my country, I feel this will cut of a lot of hassle for us international contractors.

Cons

I dislike their customer support team, they are repetitive and uneducated when it comes to providing high customer experience.
Also I dislike the fact, that it might shows on their system a certain payment day and it does not arrive until 5 days later, so basically, their system needs to reflect all and everything they speak about, and it should reflect the payment arrival directly.

Pros

One thing I like with deal is it’s ssl security which gives me a peace of mind that both my information and assets are secure. The user interface is easy to navigate and it gives multiple withdrawals options that basically suits anyone anywhere.

Cons

Ver good customer support although there is still room to improve the ETR.

Pros

It's an easy onboarding for both employer and employee.

Cons

The time reporting is a bit confusing (for employer). It's difficult to find historic time reports and know exactly which reports belong to which invoices. It takes unnecessary time for me to put the pieces together.

Pros

Deel makes compliance easy worldwide for both employees and contractors.

Cons

It is a bit pricey for having international employees.

Alternatives Considered

ADP Workforce Now and Paychex Flex

Reasons for Choosing Deel

Direct deposit issues with international contractors. Needed an international employee option.

Switched From

Gusto

Reasons for Switching to Deel

The intro meeting and demo covered everything we were looking for with ease of use.

Pros

As a remote team member, I was very used to Wise and getting my payments via wise, fast and easy. But after giving Deel a shot, we became best buds. I like the data, I love knowing where things are. How many hours are submitted and best of all the human customer service. Always there to assist in any way possible.

Cons

Not much really, except maybe app integration.

Pros

First and foremost, the customer service is top-notch at Deel. Their teams are responsive, knowledgeable, and also self-aware enough to know when they may not have a ready answer, but they do know how to find and deliver one in a timely manner. We love the flexibility of options for hiring internationally - be it as an EOR or as a contractor but without the overhead of compliance and ensuring we're adhering to international requirements and laws we do not understand. They're also always listening to suggestions about how to provide better services and options, regardless of company size, which as a small company, we greatly appreciate.

Cons

There are still some rough edges with Deel's billing system and fully fleshing out some optionality within different countries, but while this is something we don't particularly see as a pro - the opportunity that the Deel team has taken to turn cons into wins balances these negatives out. They will work through your understanding and take suggestions -- it's never a "this is it, so deal" from them. They remain collaborative and aware of their weaknesses and areas for improvement. Sometimes billing statements aren't the clearest unless you talk to their support team to decipher them, but we've already seen updates on this front and look forward to continual improvements.

Pros

Deel's user-friendly interface simplifies the process of managing international payroll. It streamlines onboarding, payments, and compliance with local laws. The platform automates payroll, ensuring timely and accurate payments, and offers robust customer support and resources, including legal advice and country-specific information.

Cons

New users might find the initial setup and onboarding process complex.

Pros

It's very user-friendly and straightforward. The dashboard offers just enough views for a user to understand the services they offer.

I also like the card and advance option since it gives me the ability to make purchases in USD without the need to convert.

Cons

Once the money is out, you won't be able to put it back in. I thought this was something I could do since I needed to use the card for USD transactions.

Pros

Deel is a pretty easy to use and straightforward solution for handling my payments. It’s easy and cheap to transfer to bank accounts. The Deel Card is a great plus. I use it everyday

Cons

I have very little to say against the platform. I think maybe it could have specific rate at which a transaction was charged when paying something in a different currency.

Pros

To have it all in there, being able to manage all your contracts, agreements, freelance jobs, and getting paid within the same platform. Also some external features for digital nomads such as perks.

Cons

Not having a mobile app yet, which will make things easier but I'm sure they are developing it right now.

Pros

Deel is simple to use. Its features are easily accesible, and they work flawlessly. The payment is always received on time and is the correct amount.

Cons

Most of the deel features are excellent; however, in my opinion, the only downside is the recently introduced authorization because it takes too much time and is a bit complicated.

Pros

I like the customer service. The live chat function is very useful and all the customer service reps are extremely informative, professional, and helpful. Our account managers are also great and always available.

Cons

I'd like there to be a way to put in a contract details and see how much the total cost is with the breakdown for that specific person/role. I think it would also be helpful for Deel customer service/HR experts to meet with employees/contractors along with a member of our HR company. There are times that our wires are crossed.

Pros

Deel is crucial to the management of our offshore team. It's refreshing to know that we have compliance documents auto-populated for each country and that takes the worry off our plate. It's easy to pay our team, record time off, adjust contracts, add additional contractors, etc. Overall very happy with this platform and highly recommend!

Cons

When updating a contractors pay you have to terminate the contract and start a new one - I would love to see improvement here. It would be extremely beneficial to update a contract without the hassle of ending the contract, paying the contractor off cycle then starting a new one.

Pros

Deel setup was done well with a dedicated support person that was incredibly responsive and helpful. To get up and running went pretty smoothly. Their customer service team is very responsive and does their best to solve issues swiftly.

Cons

There are still some bugs in the software that pop up from time to time.Often teams outside of their customer service team don't have as helpful a mindset.

Alternatives Considered

Pilot ERP and Greenhouse

Reasons for Switching to Deel

Cost, ease of use.