Net Health Reviews

Pros

The first aid staff love it. Using this has made their jobs much easier.

Cons

Occasionally we will have to do complete reboots of the system because a user locks up.

Alternatives Considered

Reasons for Switching to Net Health

Pros

Nothing really, if it's the only alternative to hand written documentation it's better.

Cons

Organization of features, lack of fluidity moving through documentation. CONSTANT errors with viewing/printing documentation. Moves very slowly to display documentation, only limitations on what you can view at the same time.

Pros

Ease of scheduling and EMR charting. Valuable analytics.

Cons

Building wizards/widgets. Unable to easily add late fees to bills.

Pros

Easy to use. Easy to train new employees.

Cons

Update/New Releases - love the changes they make, but can be hard to educate all staff about the updates

Pros

The way the documentation can be customized not only based on the patient's issues, but to a particular therapist. Choosing what the evaluation is for to what "special tests" you want/like. The flow of the document from evaluation to treatment note to Progress note to Discharge. No need for looking back to old notes or trying to rely on memory what special tests to consider. The implementation to interfacing with our current billing and medical records storages was seamless and Net Health worked well with other areas to ensure all aspects of billing, storage, and staff training were provided and accomplished.

Cons

There are some glitches that occur- although small. The biggest is that with our system--each account must be closed and a new account opened each month. If there is a gap in care, say a month goes by, you have to manually generate a new account. If the "treatment cycle" is not worded as the initial one was, the flow of documentation ceases. The system thinks that there is a "new" cycle and the notes should not flow with prior cycle.

Pros

NetHealth does provide the info needed and works with many other EHR softwares.

Cons

The customer service works at their bare minimum. It takes days/weeks to get a solution or for someone to contact the business back when there is a technical issue.

Pros

I feel the Software is user friendly. I particularly appreciate the quick Feedback option where you can send an email with questions. Optima staff respond most often on the same day with a phone call. They are always willing to go the extra mile to make sure our questions are answered and understood. I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have.

Cons

At times I wish it could be more simplified. There seems to be repetitive layers that can be cumbersome to get through.

Pros

Our team has standardized on Aginity as the query tool. It is reasonably priced, provides great support, and is easy to use. Recently, Aginity has moved from using email addresses to keys for tracking licenses, making the administration significantly easier. The Aginity support team is ALWAYS responsible in a timely manner and works the issue to completion.

Cons

One feature that I would like to see is IntelliSense and autocomplete. The error messages have improved, but I would like to see more specific suggestions.

Pros

The software has security features that EPIC does not have the current capabilities to perform.

Cons

There are at times a few more steps to get certain processes done that not all EMR's require, however the system is easy to undo any mistakes that are done.

Pros

We enjoy the features that allow for easy billing.

Cons

We regret being talked into the purchase of this EMR. We thought we were upgrading. Instead we have no ability to fax documents out of the system, no ability to assign a task to a staff member, where the patient's chart opens up . Tissue analytics is not healful in measuring the wound, every measurement has to be manually corrected. We have reached out to support to the point that they are sick of us. Especially when our providers needed precription abilities, this took 2.5 months. We were advised to write about all of our concerns into the "communities" section and we have done so, but we are still waiting for basic features in even the older and cheaper EMRs that allow us to fax out referrals, e-prescribe with no problems, and use applications that actually work for tissue imaging.

Pros

As a ethical and professional therapist, I like nothing about this software.
As a business owner, this software is great since it determines the most easiest ways to claim high billing to the insurance companies. That's one of the most common reasons, why the SNF's love this software.

Cons

EVERYTHING!!
Design and requirements and interface.

Pros

The features are easy to use and it interfaces with our other programs. The price point is great for a small private practice.

Cons

It does not do my paperwork for me. But it does provide templates that are easy to use.

Alternatives Considered

Reasons for Switching to Net Health

Pros

I love that the clinical pathway libraries allow our clinicians to focus on the patient with intuitive features that make sense for the therapists.

Cons

Net Health, like other large entities has grown at such a rapid pace, that the support structure needs some attention, with its expanding arm of business.

Pros

I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have.

Cons

It may take a while to have enhancements added.

Pros

Billing; Posting; Ease of Nursing Documentation; Dashboard; Customer Service

Cons

no Cons

Pros

Efficient and easy to use navigation. Makes training therapists who are not familiar with the software very easy. Customer support is fantastic. You can usually get through to a live person quickly and they've always been able to solve our issues efficiently. The numerous reports provide great tracking data for management.

Cons

Can't think of anything. It's always been efficient and the improved loading times over the years have made this software even better.

Pros

For my purposes, nothing.

Cons

No good referral source tracking; no patient followup reports; no patient demographic/address reports

Pros

They are always willing to go the extra mile to make sure our questions are answered and understood. The best feature when stuck is the "Fast support" I can share my screen and get to the exact issue that i am stuck on!

Cons

There are some features that glitch. But it gets fixed with just a phone call to Net health.

Pros

ease of use, integrates fairly well with most of our customers' EMR systems, like the updated forms in our 'new' library (version 2.91, I believe)

Cons

the ADR management tool way too time consuming and clunky to use, would like more autonomy to make minor changes (ie. changing items from mandatory elements (red) to optional (blue) or vice versa) without having to go through the cumbersome change request process.

Pros

The training was excellent. Part on-line training, part one-on-one with a rep.

Cons

I haven't found a way to delete a claim after its been billed. Also, I haven't found a way to correct a payment that was entered incorrectly. Once its in the system that is it, I think.

Pros

Nethealth is the EMR system that I've had since opening my clinic 15 years ago. This piece of software has been part of a few companies, but has grown and developed so much over the years. I love the team, their responsiveness and their commitment to the product. I love the product because it keeps clinicians ultra compliant with documentation and billing. Clinicians can feel confident that what they document and what they bill is what gets sent to the patient's insurance. Practice owners and managers can feel confident that their clinicians notes will be completed quickly if they use the time saving feature of text replacement and templates.

Cons

Net Health needs to do some work in their reporting and analytics space in order to optimize the administrators time and data gathering. However, that's the only immediate need. The team constantly strives to better the product and listens well to feedback!

Pros

System meets and exceeds all the rehab needs for our SNF to handle rehab related documentations, certifications, re-certs, progress reports, reports, assessments, projections used for scheduling rehab, daily rehab charges, CPTs, billing exports, time in /out logs, monthly PBJ and labor reports, Clini-SIgn for doctors' eSignatures, Training offered when migrating between Casamata over to Net Health when they merged. Also, great support staff always help resolve any issues quickly!

Cons

Some of my therapists feel the evaluations/certifications are too involved and time consuming due to too many options required to be completed. But once trained well, they understand how to use the system in a more efficient way.

Pros

The software tracks the many pieces required by multidisciplinary patient care. Excellent dashboards keep administration apprised of what pieces are due, and make finding what you need simple and straight-forward. Finding any piece of the complex patient care puzzle is a breeze. The chart is laid out like any paper chart, and demographics, patient information, every disicipline form, every lab, etc... are all right at your fingertips, only a click or two away. Because it is web-based, there are no requirements for in-house servers, and the information is available from anywhere you have cell or internet access. It can be viewed, or documented, by phone, tablet or computer. There are no specific equipment requirements. Information can be printed, faxed or emailed from within the system (fax requires a very small fee monthly using a service such as RingCentral) to facilities, providers, pharmacies, etc.... Orders for treatments, medications, etc. are easy to update, print, or review. The patient's care plan is a "living" careplan, and revised from within the discipline notes during each visit as the patient's needs changes.

Cons

No interface with a pharmacy benefit manager at this time, so all medications, orders, changes, etc... do have to be entered separately into the pharmacy program. Because the careplan is revised from within the discipline notes, and defaults in from the previous notes all charting has to be done sequentially. For patients with frequent visits, this is sometimes an issue.

Pros

Everything! The ease of use and functionality plus the ability to import FOTO surveys, fax plan of cares directly to the referring provider and import home exercise programs within one system is awesome!

Cons

Occasional system issues but they get fixed quickly.