MailTrack Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About MailTrack

MailTrack is a compliant email tracking tool designed for Gmail inboxes. With MailTrack, users can track and manage emails and see which emails have been opened with real-time notifications and MailTracking accurate tracking...

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Feature ratings

Value for Money
4.4
Functionality
4.4
Ease of Use
4.6
Customer Support
4.3

Browse MailTrack Reviews

225 of 225 reviews
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Emils
Emils
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/03/2023

This tool is my best spending so far

Pros

Easy to monitor who opened emails, when they opened, how often, and more.

Cons

There was one time when my email went to spam because I was tracking.

Kim
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

5
Reviewed on 14/07/2022

Satisfactory but simple product

My overall experience has been pleasant and satisfactory. Mailtrack is a great (but simple) tool for email tracking.
It has helped with our email communication and it has been a reliable product. It has a free version and affordable paid version.
As a law firm, sometimes we just need to know if a person has opened any of our emails at all and Mailtrack has served that purpose quite well. We don't necessarily need the extras but they're still nice to have.

Pros

Price is always high on my list, mailtrack has a free version and the paid version is reasonable!
I love that Mailtrack is easy to use even for beginner or intermediate experience levels.
I like the notifications and reporting, it helps us understand how recieptients engage with our email marketing, newsletter, events, or even just typical emails.
Mailtrack has been rather dependable and I have not experienced any technical issues or malfunctions which is great!
Mailtrack has been helpful with our email communication all around and especially anything marketing related.

Cons

I do not like the limited amount of templates and customization.
I do not like the lack of available features.
Mailtrack does not notify you when an email has been forwarded and it does not include extra data like how many times an email was opened.
Another issue is that it only works with Gmail and it isn't necessarily mobile friendly.

Alternatives Considered

MailtrackPro

Reasons for Choosing MailTrack

Mailchimp was not compatible with our current business software.

Switched From

Mailchimp

Reasons for Switching to MailTrack

Mailtrack is free and has an excellent reputation!
Rajat
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

3
Reviewed on 12/02/2023

Mailtrack review

Ovarall a good platform for email notification

Pros

The way you get to know if someone read your email or no, very important

Cons

The mailtrack logo remains at the bottom of we don't remove it manually

Top MailTrack Alternatives

Verified Reviewer
  • Industry: Higher Education
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 06/08/2021

MailTrack is a Low-Overhead, Complete Mail-tracking Solution

My overall experience with MailTrack has been quite positive. It has allowed me to reach a greater level of engagement with my targeted emails than I ever have before.

Pros

I have run numerous email promotional campaigns for product launches (music, books) over the years and MailTrack is by far the simplest mail tracker I've used. It used to be that I'd send out emails wondering if they were ever getting opened, but MailTrack alleviates that concern. I now know when my emails are opened and links are clicked. This allows me to follow up accordingly to achieve even greater response to my campaigns. Moreover, MailTrack features an easy Gmail integration plugin that enables easy monitoring from within my mail client of choice. I did pay to upgrade to the premium version in order to remove the "sent by MailTrack" branding that would otherwise appear.

Cons

The only issue I've encountered with MailTrack (aside from the easily resolved need to turn off the "sent by MailTrack" branding) comes when I send email to certain domains. I've found that institutional/organizational email addresses are much more likely to alert users to the fact that their emails are being tracked, but I imagine this is the case with all image-based mail trackers. Further, some of those mail servers forward and display emails to end users in a way that makes it appear as if an email has been opened far more times than it ever actually is (one particular email registered over 100 opens without a response). These complaints are fairly minor though--MailTrack largely functions as advertised.

Camilo Alberto
  • Industry: Cosmetics
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/06/2023

Tracking our information

To be able to have support when it comes to knowing who first-hand the information has reached to avoid having read confirmation conflicts.

Pros

Being able to instantly track where and when our messages arrive, plus it's affordable to buy which really gives us access to the power to reliably manage information.

Cons

I don't know if maybe I haven't explored it but it would be interesting to know if our messages have been forwarded or shared to third parties or unwanted domains.

Safa
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 01/12/2023

Email tracking is so much easy and useful

I benefit from this tool. So I will recommend it to everyone.

Pros

As a teacher, I have to send 10+ emails per day. Tracking them all together is not easy for me. But MailTrack made it easy for me to track the mail. I can get to know if someone opens my mail. So, it's so helpful.

Cons

I like almost everything, but setting up this software for every email is redundant to me. So, there should be one setting for all my logged-in emails.

Atif
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 20/10/2023

Email tracking is possible now with MailTrack

Pros

As a teacher, I have to sent so many mails per day. I had to make sure that all mails are reaching toward the person. MailTrack help me a lot in that case by helping me tracking that the mail is opened or not.

Cons

I didn't like their pricing. This should be decrease I think. But in somepoint, it may sound okay for the normal people outside my country as I am living in a financially bounded country.

Traci
  • Industry: Online Media
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 30/05/2024

Came through for what I needed

My situation was not long-term, but when I used MailTrack, it came through and did exactly what I needed for documentation.

Pros

It was easy to set up and worked better than expected.

Cons

Nothing really. I wasn't disappointed at all.

Devis
Devis
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 23/07/2022

easy and simple tracking of the email opening

the experience was positive, it is one of those simple "plugins" that you install without thinking so much, the use is immediate, see the icon of green ticks similar to how the read receipt for messages received on whatsapp ( Do you use it in the USA? I have heard conflicting opinions, in Italy we all have it, absolutely everyone!). However, for massive sending of emails from google (max 20-100 per day and then to rise, then it becomes spam for google systems) I recommend yetanothermailmerge YAMM plugin for google docs / gmail. In addition to sending the email and monitoring the opening, see if they trash without opening, if the email does not reach its destination and provides you with a final report. All free, all in google and with a "mail merge" function that you may use with microsoft office

Pros

it's simple, free and straight to the point, I recommend it. Even if you think not to use it, try it and you will think of uses both if you are commercial like me and administrators who do not sell

Cons

it works from gmail on a browser but in my case not from external apps such as "easymail for gmail" from windows store

Fadiah
Fadiah
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/08/2021

Track email and comprehensive report

Pros

MailTrack is perhaps the most user-friendly mail tracker I've noticed. I used to worry about whether or not my emails were being opened when I sent them out, but MailTrack takes care of that. Whenever my emails are viewed, and links are clicked, I now have a record of it. This enables me to followup up as needed to increase the response to my efforts. Furthermore, MailTrack has a simple Gmail connection plugin to monitor my emails from within my preferred email client.

Cons

The restrictions of the free version are what I dislike the most. For example, letter size limitation, a watermark that I have to erase every time, and it does not turn up when several receivers open the mail. The premium plan i quite expensive for a simple software like this one.

Anthony
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/02/2023

Track all your emails with ease

Overall, I'm generally satisfied with Mailtrack. It's been a great help in keeping me organized and on top of my emails. The interface is easy to use, and the status of my emails is easy to view. I wish I could view entire email threads and customize notifications. Still, Mailtrack is a great tool, and I recommend it to anyone looking for an email-tracking solution.

Pros

I love Mailtrack! It's an excellent tool for tracking and managing emails. It helps me stay organized and keep track of my emails, so I don't miss any important messages. The interface is easy to use and understand, and I can view the status of my emails quickly and easily. Plus, it's free! Mailtrack is a must have for anyone who needs to stay on top of their emails. Highly recommend it!

Cons

I wouldn't say I like that Mailtrack doesn't allow me to view the entire thread of emails. I constantly search through my inbox to find the original message. I also find the notifications to be a bit annoying and intrusive. I want to be able to turn them off or customize them somehow. Additionally, the search function could be improved. Mailtrack is a great tool, but it could use a few tweaks to make it even better.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 24/02/2023

thye best mail tracker for gmail and Google workspace

it ticks all the right boxes: Easy to use, discrete but always quickly accessible, full of the right features.

Pros

Not invasive, intuitive, detailed stats, the right amount of notifications and reports

Cons

Not much to say here, maybe how the features are split through their packages? But it's not really a cons

Teodora
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 30/01/2023

Mail tracking

Great free toll with many functions, even cheap premium products.

Pros

It's really easy to use install, activate, and use it.

Cons

I do not like that receiver could see that I am using this software

Masturah
Masturah
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 17/08/2021

Solution for email tracking

I use it firstly as an additional for the email marketing tracker, but now it has been so critical to analyzed our email marketing planning.

Pros

MailTrack is really essential for me to track and monitor the email that are sent out. The report is quite extensive, as it will show how many of the email are opened by the recipient, how long the email are opened and if the email are opened more than one time. We can use this data to altering our marketing campaign effectively.

Cons

MailTrack is quite expensive, but all the feature and the tools is very helpful and perform better than the competitors. I would like to see more price scheme that can cater all the user need, especially for the monthly emails that will be monitored and price decrease for some of the plan.

Scott
Scott
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 10/10/2018

OK at what it does...sometimes

The software works pretty well for tracking opens. That's really all I ask of it, and for the most part it has filled that job pretty well. I mostly get the notifications, and once I refigure out the mobile part to be working again then it should do that job pretty well across all platforms.

Pros

After losing Newton and Astro, I wanted a solution to track emails that was easy to use and available on desktop and Android. MailTrack was seemingly the most popular, and it integrated to Gmail so I figured why not.

Overall it's been an adequate replacement for the email tracking in the two apps above, but not a GOOD replacement. What I like about it is that it has good notifications through Chrome and on your phone. It's well implemented on the desktop in my opinion, I just have it set to be always on and I can customize my settings for where I want notifications and how often. It does the job well from the desktop.

Cons

The mobile setup with Gmail was a pain. I enabled it and it was working for awhile, then randomly it stopped working. I tried installing it domain wide instead, so we'll see how that works. The fact that it's a bit of a hassle to install and then questionable about whether it stays running is not something I like about a software like this that I rely on for sales.

Another issue with it is that the tracking is not QUITE as good as Newton. Newton would only alert you when someone else read it, and could even tell who was reading it. MailTrack alerts me that an email is read every time that I open it, which clearly is useless. However it's not the end of the world knowing that I personally am in the email so I disregard it.

Verified Reviewer
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 18/10/2022

If you are using to send important mails, you must have it

Pros

Is very easy to install and customers do not see it. Furthermore, you get a report every day about the emails sent the day before and if users open it more times you get notified.

Cons

While sending a group of emails, with the free version, you get a general notification and not for each mail contact

Navneet
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 26/08/2017

It's a great tool to used in your Gmail account and keep track of your emails. It's a great...

The one which I mentioned in my Pros section.

Pros

Keeping track of mail
Integrate within Gmail and new mail automatically
Ease of checking
Usability

Cons

I have already mentioned this to them
- It is not integrated with Outlook. For professional it is of no use until and unless you expand product platform usability.
- You don't get to see who has read your e-mail, particularly when there is more than one person mark in the email. The only possible way to do is to refer it to them about mail-track. But sometimes I don't want to reveal and say, "Buddy, I am tracking my email". To over come this, you just have to write a script where whoever opens the mail, their initials get recorded and the user can easily notify who has read your email and at what time.
- Many times, bugs in the system recorded, where when I open the sent email, I get notified saying someone has opened the email. This creates confusion when I look at the history of opening the email.
- It should also start giving tracking of the content link in the mail. This feature is majorly required by publisher and networks where they do email marketing to their potential customer. In order to find the bug into the database and find out who has opened the email and took necessary action. This would be a great feature to be added in order to monetize brands email marketing campaign.

Antonin
Antonin
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 26/02/2020

One of the best addition to your Gmail

Pros

The tool is really simple : it gives you a notification everytime someone opens a mail you sent them. Thanks to this, you can now know for sure if someone saw your message or not. It does not matter if you are a professional, a student, and someone trying to find a work. In everyday life, this tool is a must have if you want to keep track of your emails.

Cons

Unless you pay the premium version, all your emails are signed by mailtrack. It is a smart marketing call to buy of course, but it is still anoying if you don't want to pay because you only have a casual use of the tool.

James
  • Industry: Events Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 22/03/2022

Mailtrack for the serious businessman.

If you cannot see the rate your emails are opened you will never know how to pursue your clients. If we didn't have this we wouldn't be half as effective in our business.

Pros

See when your emails are opened in live time! See the reporting feature when you do campaigns to see how effective you were when sending. There isn't a tracker like this one in the industry!

Cons

Sometimes it reports that the wrong person opened the email.

Verified Reviewer
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/10/2018

An awesome tool to keep track of your business emails (tested on Gmail) !

Pros

MailTrack changed my relationship with emails : is your contact ignoring you, or being interested in you message ? You can check in one sec if the email is read ; it is integrated easily on desktop and on mobile. Real-time alerts are so useful for me, on a daily basis! You can even check the hour of opening, which is a great for business.

Cons

At this point it cannot be integrated with outlook which is bad. Unfortunately there are very often bugs (some read emails stay "unread") so it's not 100% reliable. Also the free version is quite unsastifying when it comes to determine who read the email.

Sheila
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 18/06/2020

Great for keeping track of who read your emails or not!

I highly recommend mailtrack for its price and features...it's one of the best I've seen out there and I'll keep using it for years!

Pros

I snagged a great deal at a low cost for each year to keep track each one of my emails to make sure I can tell if my intended recipients have read my emails or not. It also "boomerangs" back to you to let you know that this person hasn't read your emails yet and that I should follow up. Really useful feature and I highly recommend mailtrack!

Cons

I don't like how I can't send emails on my Gmail app in my iPhone with the Mailtracker feature. The only way to do it is on your desktop. Despite that, you still can see single or double checkmark in your iOS Gmail app which is pretty clever. My wishlist for Mailtrack is to let me send emails in my Gmail iOS app with the Mailtracker feature!

Hossamudin
Hossamudin
  • Industry: E-Learning
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 12/05/2022

Great e-mail tracking for gmail

Pros

It takes only 1 click to install, then it just works as magic. On each mail I send, I would know if the receiver opened it or not, so I can follow up easily.

Cons

Well, I used to use it when I was a student at university, and didn't feel there are any cons. Maybe now, If i will use it for e-mail marketing, I will need more features than available.

Paul
Paul
  • Industry: Media Production
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 28/03/2019

Know if people read your email

Super handy and I highly recommend it.

Pros

Super simple. Integrates directly into my Gmail account. You can tell from a quick glimpse in the Gmail inbox which emails have been read yet and which ones haven't.

Cons

Biggest bummer is that sometimes it seems that Gmail doesn't load up with the MailTrack extension running. In that case I just have to refresh Gmail... but still, it's kind of annoying.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 14/08/2018

Track your Gmails

In the business world, it is very important to know if your emails delivered to its addresses. when you use MailTrack you don't need to call your recipients to ask if your email delivered.

Pros

Even its free version you can track your emails in Gmail if they opened or not.

Cons

When you send email more than one recipient, you cannot track recipients who do not use the MailTrack.

david
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 22/06/2022

I got a discount offer but I want for the pro there is no way I could contact somebody if I...

Pros

I got a discount offer but I want for the pro there is no way I could contact somebody if I will be contacted by the company I'll take the pro offer

225 reviews