User Reviews Overview

About WebRezPro

WebRezPro is a cloud-based hospitality property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins,...

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Feature ratings

Value for Money
4.7
Functionality
4.4
Ease of Use
4.5
Customer Support
4.8

Browse WebRezPro Reviews

206 of 206 reviews
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Ben
Ben
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/11/2017

One of the best commercial programs I have ever worked with.

Extremely efficient running of a resort.

Pros

WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone.

Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours.

I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

Andrew
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 14/08/2024

We love your product

Excellent. Clunky at times and I feel a little lost on how to do exactly what I’m trying to do, but overall we love WRP and would be disinclined to change platforms.

Pros

The crown jewel of your product is the service and support. Your team is exceptionally knowledgeable about the product and is generally able to help us solve problems quickly. This is why we have already praised WRP to others including hotels in our area.

Cons

Even though we love v11 after the upgrade, and it’s a strong step forward, I still feel like WRP is not a design-first platform. I think you’ve made a choice to be packed with options and configurations that make sense for a lot of companies but I wonder if some features might be better off hidden in an “advanced” menu. Or perhaps more tool tips to help us understand the impact of each thing.
On that note, when we first started I loved the documentation but now it’s a bit of a pain point for me. I think it could be enhanced and expanded with, ideally, an extensive faq or even a knowledge base built by users.

Alternatives Considered

Mews

Reasons for Switching to WebRezPro

Combination of price and just a great feeling we got from the sales team. The sales experience was so down to earth and clear. We were also pleased with the ease and price of integrations.

Response from World Web Technologies

Thank you for your kind words and for recommending WebRezPro to others—it means a lot to us. We’re thrilled that our service and support have been so positive for you, and we’re glad you’re enjoying the v11 upgrade.

We appreciate your feedback on the platform’s design and documentation. Your suggestions for an “advanced” menu, more tooltips, and an expanded FAQ are valuable, and we’ll consider these as we improve the product.

We’re committed to making WRP even better. Please reach out if you need anything—we’re here to help.

Replied 22/08/2024
Hans
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
4

1
Reviewed on 23/07/2024

NOT FULLY INTEGRATED

The overall experience could be summarized in one word.... frustrating. The integration with other POS systems is extremely poor. For example, gross amount of room charges from the restaurant are recognized as revenue although they include taxes payable and service charges payable. According to their support, this is the way they do it and cannot be changed. The accounting reports are worthless and do not match the reports from the POS systems.

Pros

The program is fairly easy when it comes to front end features.

Cons

The program does not fully integrate with other POS systems. The accounting platform is extremely poor.

Alternatives Considered

roomMaster

Switched From

roomMaster

Reasons for Switching to WebRezPro

Cost. Obviously, it was a mistake

Response from World Web Technologies

Thank you for your feedback. We’re pleased that the front-end features have been easy to use, but we’re sorry for the issues you’ve encountered with the POS integration and accounting. Our team has reviewed your setup for taxes and service charges and identified some potential solutions. Please contact your account executive at your earliest convenience so we can work together to resolve these issues.

Replied 22/08/2024

Top WebRezPro Alternatives

Sheila
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/05/2024

A much needed tool to manage our reservations professionally and accurately

A1 - from the sales, to the on-boarding personnel, to the programming and support personnel, it has been a very positive experience working with WRP!

Pros

That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us).

Cons

No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia.

Alternatives Considered

Reservit and Checkfront

Reasons for Choosing WebRezPro

the system we were on was inherited from the previous business owners - it was alright but the company ceased operations and was the main impetus for us to find a new reservation management system

Switched From

Availability Online

Reasons for Switching to WebRezPro

We did a lot of research, had tutorials / introductions by companies, and finally settled on WebRezPro as it seemed to best fit our needs and the cost was pretty reasonable. We also liked the idea that the product / company was Canadian since we are a small business in Canada.
David
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 14/04/2024

WebRezPro - simple when you need it, capable when you're ready

The team at WebRezPro have been helpful for my property needs.

Pros

Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations.

Cons

Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used.

Alternatives Considered

Cloudbeds

Reasons for Choosing WebRezPro

WebResPro has a lot more features and better integration support with many third party systems.

Switched From

WebReserv

Reasons for Switching to WebRezPro

Cloudbeds has some reallycool features aswell, but they are more expensive and the accounting is more complicated as they take a fee out of each reservation.
Nancy
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 17/09/2024

Great Management Program

I have been using the product for at least five years and can’t complain!

Pros

The customer service is great! They have worked well with my property, which is not run as a typical hotel. I love the calendar features and access to the housekeeping app is wonderful.

Cons

I think my only suggestion would be to change some of the menus to be more user-friendly. They aren’t difficult, but they require more steps than necessary.

Alternatives Considered

Hotelogix and RoomKeyPMS

Reasons for Switching to WebRezPro

Customer support, good sample product and cost
Ashley
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/08/2024

Use for 2 properties

Excellent. Service is wonderful and very helpful!

Pros

Ease of use. Integrations. Overrides for rates etc.

Cons

More complex set up than others but once it’s done it’s incredible.

Alternatives Considered

Cloudbeds

Reasons for Switching to WebRezPro

Ease of use, customer support, added features and integrations

Response from World Web Technologies

Thank you for your review! We’re glad you find WebRezPro easy to use and appreciate the integrations. We’re also happy that our service has been helpful. If you need anything, please feel free to reach out.

Replied 22/08/2024
Mark
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 22/02/2024

Review from Nantucket Inn

It has been great since we began using it in 2009.

Pros

It's in the cloud and you can work remotely, if need be, and is user friendly once user is familiar. Additionally, WRP support is very responsive, helpful, knowledgeable and friendly.

Cons

In a perfect world it would have sales and catering features to create contracts, BEO's etc. to compliment the group and events side. We are in process of integrating WRP with another sales and catering program.

Angel Luis
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/07/2024

Extremely sastified with the sofware and the services provided by WebRezPro

The Property Management System is easy and friendly to use it

Pros

The system is very reliable, the professional staff is outstanding

Cons

At this moment, I cannot think of anything

Alternatives Considered

Opera

Reasons for Switching to WebRezPro

Cost, service and interface with On line travel agencies such as Expedia, Booking.com , etc
Arlene
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/05/2024

Great Program

Hanna and her team were excellent would recommend to other operators.

Pros

Very user friendly, Excellent support, Calanders

Cons

Did not use the accounting part of program did not work for us.

Response from World Web Technologies

Thank you for your positive review and for choosing WebRezPro! We're thrilled to hear that you find our program user-friendly and our support excellent. Thank you for recommending us to other operators and feel free to contact us for anything you may need!

Replied 24/06/2024
Shawnda
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 30/08/2022

Getting the Job done well

My overall experience has been pleasant. Most of the features make sense after I've asked, or I've been able to poke my way around and figure them out. The system interfaces with our restaurant fairly well, which is nice for when guests want to charge their meal to their room. Overall, pretty good system!

Pros

I like most of the features- I'm particularly fond of the Tape Chart/Calendar. I use this the most, and it was one of the most important features in our considerations for getting this system. It's fairly easy to use, and it's very clear when trying to "see" availability.

Cons

Editing reservations: While I understand what reasons there may be for it, having the "Change" and "Edit" features on reservations gets frustrating. Especially when it's just adding a note, or adding a day to the reservation. I'm used to AutoClerk- I'm used to being able to make changes, without having to switch between 'edit' and 'change'- when the guest is on the phone and jumping all around, this can be flustering.

JOHANNA
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/08/2024

WebRezPro xxxxx review -The Arts Hotel-

Great features, user friendly. Excellent customer service, prompt and always helpful.

Pros

User friendly. Great customer service and prompt resolutions.

Cons

I would like to be able to show the guests that the preauthorization was released. Sometimes they arrive and want to pay with another CC.

Emilija
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 10/04/2024

Simple, functional, but could use some fixes

Positive overall. Some bugs could use some fixing, and possibly streamlining the processes.

Pros

The simplicity of the program that works for our needs.

Cons

We configure changes ourselves using instructional videos, support would not do this for us.

Colin
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 19/07/2024

WebRezPro Daily User

I like that we use WRP at our property! It makes everything run smoothly in one place.

Pros

Easy to use interface for all employees!

Cons

Errors with sending confirmation emails, some customer history or past reservations missing.

Nicole
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/02/2024

WebRezPro Is quick, easy and super understanding!

Pros

We love used WWP, they have helped us get all the information we ever need. We use the daily information for our business needs!

Cons

The costs, the costs could be lower. I mean everyone needs to make money right?

Shinise
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/01/2024

Great Product

Pros

The property management system is great and very easy to use. There is also a guide that is very easy to follow if you are not sure how to operate within the software.

Cons

I still think the loyalty section can be upgraded that more options can be made available for hotels to create there own unique programs within the system.

Natalie
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 22/02/2024

Wedding Manager

Pros

Customer service is second to none. staff is knowledgeable and efficient.

Cons

Loading rates can be cumbersome but overall a great system

Hayley
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/04/2023

The one and only solution that isn't tied to one payment processing company!

It helps me keep organized and on task !

Pros

This system is one of a kind. After months of research and getting the runaround from other big companies, only to find out their system only works with one payment processor at insane rate, I found WebRezpro. You will not find a program this user friendly , at this price, that lets you use multiple integrations.

Cons

The online Calendar view could be upgraded for ease of use for guests.

Alternatives Considered

Campspot

Reasons for Choosing WebRezPro

Price and software bugs.

Reasons for Switching to WebRezPro

More business integrations
Kevin
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/01/2023

Ease of use

The software allows us to manage the hotel quickly, efficiently, and with ease.

Pros

The software is great to use. Basically point and click.. Great integration with payments and customers.

Cons

It would be great if you didn't have to pay extra for integrating with other booking agencies, for example Expedia, Booking.com....

France
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/05/2019

Could not live without WebRezPro

I could not imaging doing our business without WebRezPro. Discovering them was the best gift I could offer myself. Of course there is the pain of setting everything up and learning how it works, but man o man, what a difference it made in my life. It keeps much more order in my daily routine, eliminated the double bookings, creates email templates sent it automatic to guest without having to remember to send them manually, processing credit cards and so much more. It allowed me to grow to a point that 5 yrs ago I could not even dream of.

I can never say enough about the support team, they are exceptional. At a few occasions, I brought up a few ideas of functions that were not available, but could benefits of it, if it was something they could do. The team gladly looked it over and saw the potential of how this could also benefits other customer, and made these options available.

There is no double, that they are there for their customer and they are always looking at ways to improve. I have now worked with WRP for 6 yrs going in to my 7th, and I can never say enough of how much I love this software, but most importantly the support team that stand behind it. It would not be the same without you. Thank you WRP.

Pros

Everything from it's functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers.

And it is a Canadian base company :)

Cons

Calendar upload time: My calendar is very slow to download, it may have something to do with the number of properties we have. But I am sure this can be fix when I take the time to bring it up to the team.

Phone support: Is on week days only, and on (Central Standard Time) which is a bit early for us on the west coast (Pacific Standard Time) . It would be nice to have the hours extended and adding weekends too. But on the other hand, we are not left empty handed, as they do offer email support on weekends and after hours, that is monitored very closely.

Chris
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/02/2022

WebRezPro = OUTSTANDING Client Service, Dependability and Ease of Use!

I used WRP in 2008 and was so happy to learn that this program was in use at the new property I joined in 2022! It was like seeing an old friend!

Pros

What's not to love? I have use a variety of PMS platforms over the last 20+ years and not one offers the ease of use, reliability and SENSATIONAL customer service offered by WebRezPro! This program is so good that I have implemented its use in two other properties in the portfolio owned by our Property Management Company.

Cons

I don't dislike ANYTHING about WebRezPro: Whenever I am in a bind of any kind, I call the customer service telephone number and am immediately connected to a WRP professional, and he or she solves any issue quickly and efficiently and in a most-pleasant manner!

Chris
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 15/04/2019

Great product

the system is rock solid - it's never crashed. I've never lost any data.

They have been very helpful - especially the support team. They actual gave me time and they knew what they were doing. In this regard they are top notch. No run around.

Pros

For the money this is the best product I've used or demo-ed. Its easy to use and the developers keep working to improve it. I how it connects with Expedia and Booking .com makes my job so much easier and eliminates double bookings.

The integrated housekeeping app is neat. So is the paperless checkin feature.

Cons

Sometimes I wish the updates would come faster or that I would hear about the updates so I could take advantage of them. I check in with support or my account rep a couple times a year to see if there are any improvements.

I also would like more email/sms automation for communicating with guests. And perhaps some marketing tools built in .

I've used cloudbeds, yet a couple months later I switched back to webrez after my staff threatened a mutiny!

Response from World Web Technologies

Hi Chris, thank you for writing such a great review! We love getting feedback from happy clients! Just wanted to mention that we do have integrations to several SMS solutions, as well as many marketing and guest engagement platforms. We are always working on new and exciting integrations for our clients. Feel free to reach out to your Account Executive for additional information on any of our integrations. Thanks again for your positive review!

Replied 24/04/2019
Brian
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/09/2021

Incredibly happy we switched to WebRezPro

Pros

WRP is intuitive for even brand new employees to use. It is easy to manage inventory, pricing, reports are easy to read and intuitive to run, it's flexible, we can access it from anywhere and on any device, and in general I have nothing but praise. The support we've received has been outstanding as well.

Cons

Very minor quibbles. I wish a couple of displays had more sort options, and I wish it was easy to import photos or IDs into guests' records. But really this is a quality product for medium sized hotels with fantastic support.

Bruce
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 21/02/2020

needs and app

Pros

ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings

Cons

constantly signing in even when computer is left on it times me out,
when I turn on another device to sign in I have to search the company , then I have to pick from a list to find the right soft ware then I have to fill in name company id and password, many times I have to wait for authentication through my cell or email, thats 6 steps that could be reduced to 2 steps with an app
press the app and add in password as everything else is saved in cookies on your device so much simpler and when you are a small team and responsible for so many other facets of your business these little encumbrances get to be quite annoying after so much repetition , also integrating this to my web page has proved to be impossible as the support left me hanging because they are not familiar with my webpage provider and I dont have a clue how it works , I was not able to integrate with facebook page either

Response from World Web Technologies

Hi Bruce, thank you for taking the time to write a review. We're sorry to hear you have been frustrated by the 2FA process. Your Account Executive will reach out to ensure your 2FA is set up correctly.

Replied 26/02/2020
Jonathan
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/10/2022

Resort Cabin Hotel User

After many years of using WRP we are confident the system offers the consistent service and many features to present our products effectively!

Pros

The overall design and customer service is exactly what we need to operate our 35 unit cabin hotel units

Cons

The double edged sword of consistent reports also means that at times we have to assemble manual data into the exact report we want. The information is always present and useful with a bit of manipulation.

206 reviews