Kixie PowerCall Reviews

Pros

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being.

The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast.

I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Cons

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Pros

I most enjoy the integration options Kixie has, and the way it can create contacts in our sales CRM Pipedrive. This is very useful for making sure no leads fall through the cracks, and ensuring none of our sales reps forget to contact someone if a call is missed. Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions!

Cons

Getting set up at first was tricky, and we ran into a few issues with trying to use old hardware provided by our previous phone solution company Ring Central. They Kixie support team was able to fix the issues, and made sure we were satisified with everything after this issue happened.

Pros

When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!

Cons

KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?

Pros

The unlimited US/CAN calling and texting made it worthwhile for our organization, which does on average 20 hours of connected call time for our sales team.

Cons

The system has had frequent bugs, delays and outages every month. We have not had a month of stable use.

The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.

The platform itself feel incomplete, compared to the market. Lacking critical features and reporting function.

Alternatives Considered

Reasons for Choosing Kixie PowerCall

Reasons for Switching to Kixie PowerCall

Pros

I like that I can text directly through the system--this drastically improves response rates and speed of closing. I also like that it records everything directly in the CRM. It's actually motivated me to stay with Pipedrive--they integrate so well together. Additionally, Kixie went out of its way to help me integrate its software with ClickUp. That was very impressive.

Cons

The phone app needs some work. I do have to update the Chrome extension pretty regularly as well, but that makes sense for how often they update their software. :)

Alternatives Considered

Reasons for Switching to Kixie PowerCall

Pros

Ease of use and setup. Took us just a few minutes to be up and running.
Integrates well with HubSpot.
Jam packed with advanced features we have not yet explored, but definitely will.

Cons

Some features did not work as well for us out of the gate, but the beauty is Kixie support is super responsive and we were able to resolve quickly.

Pros

This software is compatible with our CRM. Kixie and Zoho automatically record all the calls that our company makes or receives.

Cons

When we have a phone transfered it doesn't get recorded sometimes.

Pros

Simple, easy to use, has all features I need.

Cons

Sometimes it can freeze and cause some problems but overall very good

Pros

This product is very easy to use. I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.

Cons

I don't have ANY cons to say about this product!

Pros

- Super easy to learn and use
- Saves time dialing a number and human error
- Eliminates headaches from squinting at my computer screen to get a phone number dialed correctly

Cons

When the dial is up, below where you type in the number is the name of the previous person you called. At first I was confused on who I was calling.

Pros

forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts.

Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down.

Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit.

Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

Cons

I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.

Pros

Kixie works just like it should. I use it every day with a seamless integration with Insightly CRM where I click to dial and it records the calls and files the calls away in Insightly records just where it should. It was really easy to set up the integration. And Kixie is very easy to set up, adjust, monitor its use, and add new users. You can easily set up the forward feature to your phone, customize your away greeting, and it emails you when you've missed a call with a link to hear the recorded message.

Plus, they have very responsive customer service. Except because they are based in Pacific time, I sometimes have to wait a few hours in the morning before I hear from them, but they have always responded and helped with a real call (or email) from a live person. I'm actually much more impressed with Kixie than Insightly, but keep them both because of the seamless integration.

Cons

Nothing that is of any significance. It really works well.

Pros

The price is reasonable, but you get what you pay for.

Cons

It fails pretty frequently, and it always seems to fail on weekends. Call routing has failed in the past. We could not make outbound calls or receive incoming calls two days in a row (not all day but for a few hours each day). I find it unacceptable that they are unavailable on weekends. There is no support of any kind on weekends. If something goes wrong on a weekend, you are screwed. It happened to us multiple times. I explained my frustrations to Kixie numerous times.

Pros

Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!

Cons

I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!

Alternatives Considered

Reasons for Choosing Kixie PowerCall

Switched From

Reasons for Switching to Kixie PowerCall

Pros

I love the capability of creating a workflow through Kixie and Zoho. It automates the process of sending out emails as I log the call through Kixie!

Cons

If I had to nitpick the product, I would say having the ability to send attachments/pictures through SMS.

Pros

Kixie is the best VOIP platform I have ever used. It integrates incredibly well with salesforce (and many others), logging calls and other activities. The Voicemail Drop and Text Templates save people like me, who make 100+ calls a day, a ton of time writing or personalizing messaging to prospects. The "Connection Boost" feature is incredible, and at least doubles our connect rates. Furthermore, the app I downloaded on my personal cell allows me to monitor important texts or calls outside of working hours. 10/10 would recommend Kixie, especially for high output sales teams!

Cons

About a year ago and earlier, there were minor issues with short outages. Kixie support was always fast to respond, and our entire org hasn't had any issues in the last year or so.

Pros

integration with zoho crm
customer support before you decide to leave is good

Cons

Everything!!
Call QUality iS HORRRIBLE. They surprise you at signup saying you have to pay several months in advance even though there is nothing in their sales material online that says thats needed
They advertise an auto dialer, but when you go to sign up the auto dialer is not working at all and in coding and development to come back out in re release in few months, yet they still charge you the same rate.
the call quality is horrible
the iphone app keeps crashing and is sometimes useless

i wanted to get out and get a refund of the amount paid in advance but they wouldn't refund anything per their "policy"
i have a policy to write honest reviews for companies that take advantage of their customer just on principle

Alternatives Considered

Reasons for Switching to Kixie PowerCall

Pros

Kixie truly meets all of our needs. Technology will always come with occasional day to day hiccups, but they're rare with Kixie, and the few times a system issue has arisen, their customer service team is masterful in providing the solution we need to keep rolling. The system is intuitive to use, saves us a ton of time, and beautifully coordinates with our other software tools to create as seamless of a call and review process as possible without us creating our own all-encompassing software solution.

Cons

It's really hard to pick much out. The auto dialer occasionally disappears for an individual user or two in a brief glitch, but it's never been a problem that persists or happens often at all.

Pros

I believe the power dialer is the best feature as we are able to target more people in 1 go

Cons

sometimes its a bit slow but there was recently an update that helped with this issue

Alternatives Considered

Switched From

Pros

The ability to click to call and being able to send and receive text messages

Cons

When receiving incoming calls it is not always easy to identify who is calling me and its difficult to find that person in my CRM prior to answering the call. One of the older versions made that easier, now when I have an incoming call I have to identify the person on the phone and then search my CRM for their account which causes delays and initial confusion.

Pros

Easy to use, seamless integration, records the calls, has a great dashboard.

Cons

Need to configure your internet to prioritize Kixie otherwise it might lag.

Pros

With a split team, it was difficult finding a VOIP provider that worked with our CRM. We evaluated many providers and eventually settled on Kixie because of consistent call quality. In short, it works!

Cons

Some of the platform integrations that Kixie should have supported ended up breaking during our trial period (which they graciously extended while they were trying to figure this out). The downfall was the lack of email and phone response from sales. The only way I was able to get my questions answered was when I booked a meeting.

I did have a few interactions with support, and they do not have this response problem.

Pros

The ability to create VM drops is extremely helpful for our team.

Cons

lack of consistency with usage and customer support is sometimes not available for hours.

Pros

We are implementing the Kixie business SMS integrations with Hubspot, to automate SMS messages and allow a team to respond to messages as they are available

Cons

Hardly a negative on the software, but I was figuring it out on my own. At first support said the integration I was trying to do was not possible. But they were also very helpful and very responsive.

Pros

Helpfulness of the support. Easibility of use.

Cons

That I do not know how to properly work all the funtions as i am learning them through experiance.

Alternatives Considered