Razorpay Reviews

3.6
Overall rating
Reviews

3.6
Overall rating
Reviews
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User Reviews Overview

About Razorpay

Razorpay is a cloud-based solution designed to help midsize and large businesses process payments through vendor payouts and payment gateways. It allows managers to handle finances, generate custom reports and automate workflows...

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Feature ratings

Value for Money
3.4
Functionality
3.8
Ease of Use
3.8
Customer Support
3.1

Browse Razorpay Reviews

102 of 102 reviews
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Vivek
Vivek
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 11/05/2024

Great product

Pros

Ese of use, integration with my site, payment link generation

Cons

the number of days it takes for the money to hit your bank

Sanjay
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/12/2023

Feedback for Razorpay products and Services

My overall experience with Razorpay has been good. And this Good was converted into Great by a gentleman named [sensitive content hidden] , an employee of Razorpay. who went out of the call of his duty to understand my issues and helped me out.
Razorpay is a great organization and the employees like [sensitive content hidden] are the assets to this great organization.
My best wishes to [sensitive content hidden] and Razorpay. !

Pros

Easy to use interface
Multiple methods of payment
International Payment options

Cons

Approaching customer support of Razorpay.

Deepanshu
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2024

Razorpay Review

Easy to download settlements report. Customer support helpline is very flexible

Pros

East to create payment links and send it via mobile number & Email and option to check notify button. Easy to track Settlements and easy to monitor the day Current balance, Settlement due today, Previous and upcoming settlement.

Cons

There is nothing to dislike but sometimes it's difficult to track payments on real time basis.

Top Razorpay Alternatives

PRAKASH
  • Industry: Market Research
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 01/12/2024

Hold Payments for No Reason

It's a waste of time. They hold clients' payments and ask for unnecessary documents.

Pros

Nothing. I have everything on a serious note.

Cons

Hold payments without reason. Then, they waste time on emails and calls, and send their agent to verify their home address without information.

Vikas
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
2
Customer Support
1

1
Reviewed on 15/09/2024

Third Class Services

very bad they charges too much for every transaction.

Pros

Nothing to like the most there service is ridiculous.

Cons

They cheated in the name of pricing plan they offering you can get up to 75000 free payment after this plan but still they are charging.One reach to support they response in 2 weeks and saying this not applicable on business card but all our customer using personal cards. Very bad service they cheated small business.

Jyoti
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 25/10/2024

-0 (below minus zero)

Worst and untrustworthy , I have never seen this kind of payment gateway system whose has client in the name of fraud.

Pros

I have paid 4899 rupees to VLE Baazar Pvt Ltd via Razorpay Gateway on 3-10-2024 for Motorola Moto One refurbished but i didn't get my product and didn't get my refund back.

There customer care service are responded 2-3 days and always said that your product will be delivered under 24 hrs . But it didn't happened.
Now there customer care service are not responding.
I have contacted to Razorpay, because payment was done by Razorpay gateway, but Razorpay said they can't help me to get my refund back bcz there have insufficient amount in merchant account.

So never do payment online using Razorpay bcz they never help you if there will be any kind of fraud.
And there client are fraud.

I had raised support ticket many times but nothing happened.

Please help me someone to get my hard earned money.

I have already complaint to Consumer court Service also.

Cons

Nothing have to like, bcz there client are fraud cleint and they don't care about

Abhishek
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

1
Reviewed on 30/09/2024

wrost playment gateway service in india

very worst. i do not recommend this payment gateway for your precious project, they will not there for you when you need them. they will always be available when then have to deduct charges.

Pros

they are first when join a new customer, be they are last when they have to serve service, i like this approach

Cons

they call very on a ticket very fast , so client think they are prompt responsive, but they put you in queries.

Damian
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 21/12/2024

Great payroll software

Pros

Very easy to use efficient can pull up reports when needed

Cons

Nothing in particular really good software

neha
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 15/11/2024

Poor Support

Pros

Quite unhappy with Razorpay service as a whole - I don't see any pros

Cons

Poor support - non responsive.
We ordered the system in July, haven't received it nor any update

Connor
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/12/2024

Great checkout experience

Overall it was very pleasant and straightforward

Pros

So easy to use, really enjoyed checking out online!

Cons

Nothing that I would change from my experience

Roja
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 08/01/2024

International Paymentmode solution

Pros

My over all experience with razorypay was amazing.User friendly interface.clear cut tax details explanation.user can easily track failed transaction.Trustable payment mode too.

Cons

One the main drack is tansation delay while paying payment get stuck.

Virender
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 25/04/2023

Worst customer support and payment process

Pros

I find it difficult to 'like' anything about this company when all I have experienced is negative interactions and outcomes

Cons

I have had an extremely disappointing experience with this company's customer support team. Despite contacting them multiple times about an urgent issue, each new agent I spoke with seemed to have no knowledge of the previous conversations and described the problem as if it were brand new. Furthermore, I felt that my case was not being taken seriously or prioritized appropriately, as the support team kept giving me generic assurances that they had raised the issue but provided no real solutions. Overall, this company's customer support is among the worst I have ever encountered, and I would caution anyone against doing business with them.

Sachin
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 09/12/2022

Top payment gateway for collecting online payments

We have been using Razorpay for many of our e-commerce clients who are having either WooCommerce or Shopify-based stores and it has been a great experience working with Razorpay. The integration of Razorpay on any software is super easy as it has got all the documentation and ready-to-use plugins. The availability of multiple payment methods makes it more flexible for online payments. Custom Payment Pages offered by Razorpay is one of its key highlights as we can list the details of our products and services on the payment page and collect payments for the same. Overall, it is a great product that you can choose for your online store.

Pros

Razorpay is currently the most popular payment gateway among the e-commerce community in India. as it offers multiple payment methods and flexibility to pay using mobile payment applications. We can integrate this payment gateway on any shopping website or CRM software or can just use it for sending payment links to our customers. The best part is it allows the business to design payment pages where we can list our services and collect payment for that. The customer support of Razorpay is also great as they offer a dedicated relationship manager for every account which helps to sort out payment issues quickly.

Cons

Razorpay has got all features loaded that an e-commerce business requires to collect online payments but there is always scope for improvement in the payment processing industry. Thee-commerce business owners require a high payment success rate which Razorpay should work on.

Bhushan
  • Industry: Chemicals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 12/01/2023

Best Payment Gateway for ecommerce and online transactions

It's a reliable payment gateway that's easy to integrate into any website or app, but its charges might impact small businesses because they charge for every small transaction. expect this its one of the most popular payment gateway used by most of the internet vendors.

Pros

User-friendly interfaces and easy use make the payments process faster from both sides

Cons

Limited payment channels and limitations e.g. debit/credit/ net banking etc, can add universal payments method to make better

Daksh
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 02/08/2021

Leading for a reason...

Initially, it was difficult coping up with the tedious registration process and post-registration, understanding the flexibility of operations became easier and business life became much easier

Pros

The best part is the ease of usage and the deep understanding that the organization brings in with their on-the toes CRM team!

Cons

The accessibility to registration and the facts that small scale/ non registered business tends to look like a potential threat to the organization in the future.

aka
aka
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/05/2021

Razorpay is as sharp as a razor.

I am too happy to have adopted RazorPay since the beginning of their journey. I am realy thrilled to see how fast they are growing and providing unbelievable solutions to all their clients.

Pros

Having an ecommerce store used to be a headache without razorpay. Razorpay solves all the hurdles you name your painpoint and razorpay is the solution. Be it online payment using phonepe, paytm, upi, netbanking, credit card or even an emi payment razorpay has it all. The most amazing feature we are waiting for is the CRED pay. Also they recenly launche their ThirdWatch integration to convcert COD payments into Online payments is a life saver. The most fun fact is that they have ZERO annual maintainence cost. It is just pay per transaction and that too is really nominal.

Cons

Currently I do not have a single bad word for RazorPay. It is really a messiah for online businesses.

Priyanshu
Priyanshu
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 08/07/2022

Payment solutions & Payouts via Razorpay..

Overall Razorpay according to me has become Backbone of Reatil & Public Business & No doubt Razorpay can capture this whole market if They Keep Building more & more...

Pros

Well Razorpay definitely is of the leading & Most trusted Payment solutions provider..
Razorpay recently has grown much faster & Become one of the Leading StartUps in this category..
Much affordable,Aesthetic, Big community behind, Highly Skilled Team,Well established Network in B2B & D2C markets are one the Promising achievements of Razorpay in recent..

Cons

Well In across all Reatil stores,public stores, B2B markets & Outlets Razorpay is shining with its POS & multiple payouts support but Still There's slight Issue still present related to settlement & payouts..
Razorpay Team need immediate focus on this for mass adoption..

Anurag
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
3
Customer Support
1

3
Reviewed on 30/03/2021

Great Features but horrible support

Earlier i was really happy with RazorPay. Over a period of time, my experience has become worse.

The support is very very slow and unsatisfactory.

Pros

The features are amazing. This is what keeps me going away from Razorpay.
Few of the products are really worth the pay and easy to use.

Cons

Horrible support. It takes a few days for support to reply for a single query.
Usually the first reply would be another question and then it takes another few days for it to get back.

On an average to solve anything, you might have to wait for weeks.

Another big issues is account activation - It says 8 to 10 working days for account to be activated. That is approximately 2 weeks ( assuming weekends and a holiday). Post that they might ask unreasonable questions and documents. Its really tiresome sometime to open an account with Razorpay.

Rakesh
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/07/2021

The perfect payment gateway for everyone

It has been an amazing experience with Razorpay payment gateway. Works better than expected and much more in their solution than other payment gateways and works the best for business,

Pros

Pros of Razorpay:
- Easy to setup
- Deployment is one click. No technical or coding language is required.
- Multiple payment methods can be accepted.
- International payments can also be accepted.
- Subscription options are also available while accepting payments.
- Pricing is lower than other payment gateways.

Cons

Cons of Razorpay:
Certain integrations only include the option to accept payments only using cards, not any other payment methods.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 24/10/2022

Razorpay the best payment gateway platform for flutter developers.

The best payment gateway service we have used so far.

Pros

The ease use, integration support with flutter and the amount of payment methods.

Cons

The documentation sometimes feel a bit incomplete.

Siddhan
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/04/2022

Very good payment gateway

Pros

Just awesome payment gateway. very user friendly when I was a manager in CMC LTD then also i refer this razor pay gateway to that company and now also i am using this company. And helped many others to go with it

Cons

nothing to say just a very good payment gateway

Rajesh
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/04/2022

Honest Review

Ultimate and great experience.

Pros

I am using this software for taking online payments on my website and also implement in my customers website. It provides various payment method from which user can choose best one which is very helpful. It user interface is very great and understandable. It can be easily integrated in any language.

Cons

Nothing least about this software from my side.

Mohan
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

1
Reviewed on 15/07/2020

Horrible Experience

Worst

Pros

Only the UI/UX, other than that every thing worst

Cons

nothing, and nothing and nothing and nothing

Moh
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/03/2022

I always Prefer Razorpay

I am using it since 2019 i am happy to have razorpay.

Pros

Best part of Razorpay is there customer support.
I asked then to update my payout cycle and they did it without any questions asking.
Also Razorpay is very easy to integrate with platform like WordPress and there UX is good.

Cons

There is nothing i dislike about Razorpay everything is wonderful from refund cycle to payout or support.

Unesh
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 31/10/2021

Complete payment solution for Indian Businesses.

Overall experience with razorpay is good and fine.

Pros

In razorpay i like international payment most and also payment pages.

Cons

One thing i like least or you can say i hate is that different webhook can not be sent out for different products.

102 reviews