--- description: Review of Activechat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Activechat | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Activechat](/software/287195/visual-chatbot-builder) # Activechat Canonical: https://www.softwareadvice.com.au/software/287195/visual-chatbot-builder Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/287195/visual-chatbot-builder?page=2) > ActiveChat visual chatbot platform that enables businesses in customer service, call centers and eCommerce industry to design and deploy artificial intelligence (AI)-enabled chat agents. The platform allows organizations to automate various repetitive tasks in the customer service workflow and interact with clients across websites, mobile apps or Facebook Messenger. ActiveChat allows enterprises to design personal assistants to respond to customer queries across email, SMS, and other communication channels. The chatbots utilize natural language processing (NLP) capabilities to provide personalized responses and solutions based on clients’ emotions. Teams can view and share knowledge with members across departments. Additionally, the application automatically categorizes customers based on past interactions and assigns conversations to specific support agents. ActiveChat lets managers monitor interactions and gain insights into the customer response, emotional engagement and the performance of agents. Pricing details are available on request and support is extended via phone, email and other online measures. > > Verdict: Rated **4.7/5** by 65 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 65 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Activechat - **Founded**: 2017 ## Commercial Context - **Starting Price**: USD 9.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - AI/Machine Learning - API - Autoresponders - CRM - Chatbot - Code-free Development - Contextual Guidance - Customisable Branding - For Developers - Intent Recognition - Live Chat - Multi-Channel Communication - Multi-Language - Natural Language Processing - Pre-Configured Bot - Reporting/Analytics - Sentiment Analysis - Third-Party Integrations ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. [UChat](https://www.softwareadvice.com.au/software/335425/uchat) — 4.9/5 (73 reviews) 2. [Fathom](https://www.softwareadvice.com.au/software/423207/fathom) — 5.0/5 (807 reviews) 3. [Denser AI](https://www.softwareadvice.com.au/software/442914/denser-ai) — 5.0/5 (31 reviews) 4. [Botsonic](https://www.softwareadvice.com.au/software/436579/botsonic) — 4.8/5 (79 reviews) 5. [Mindset AI](https://www.softwareadvice.com.au/software/525825/Mindset-AI) — 4.9/5 (15 reviews) ## Reviews ### "one of most used apps" — 5.0/5 > **Jorge Edel** | *7 September 2019* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Having a way to automate my facebook messenger was one of my best decisions ever made. I look pro and I get to answer most request instantly > > **Cons**: UI needs a facelift. There are some features that other similar apps have that this one has to add to get on top of the game > > Since I installed it my response rate has been amazing ----- ### "Best Chatbot Tool" — 5.0/5 > **Glenn Wallace,** | *13 February 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I'm pretty new to chatbot development (worked with Manychat) but this tool is fantastic. I am easily able to create basic bots for my clients and get them up and running. The amount of functionality in the system is incredible. You can basically do anything with this builder from NLP to ecommerce bots. Love it\! > > **Cons**: The interface at first seems a little 'old school' as far as the GUI but once I got used to it the uncluttered look is actually easy to work in. Having said that I know a fresh gui look is on the roadmap. > > I need a way to create lead gen chatbots for my clients and run them on their websites. This tool made that possibly quite easily. ----- ### "all bot in one place" — 4.0/5 > **Ale** | *14 February 2019* | Newspapers | Recommendation rating: 6.0/10 > > **Pros**: I try and use several chatbots like tars, chatfuel, mobilemonkey, botletter, Qbots, but what i really like about activechat, visual chatbot builders is they integrate all bots in one place and have ecommerce features This save time and is more easy to setup. Pros - Several bots templates - Several bots channels - Visual and easy setup - SMS bot - Several growhack tools - good support - easy to install in your site - you can send mass broadcasts > > **Cons**: What i dont like about ActiveChat Visual Chatbot Builder is - Still not very mature product, only 3-4 channels (im waiting WhatsApp, instagram) - Ui is uggly (im sorry but is true) - Have some bugs - cannot take control over chat - no zapier - no rss/feed integration (to automatic send news) - no follow up or segmentation I think they should work on the pricing untill they get ahead on the channels, because now the facebook messeger bot is really crowd and have really good competition > > The visual builder is really good, is easy to setup. If you dont have experience building bots you have to check the manuals but is easy to learn ----- ### "Highly recommended" — 5.0/5 > **Desmond** | *13 February 2019* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and learn It's a push and drop builder, hence it's all visual. You'll learn very quickly on how to use the program > > **Cons**: For now, nothing . Guess its just new and many more features to come ----- ### "Best for beginners like me" — 5.0/5 > **Amit** | *13 February 2019* | Internet | Recommendation rating: 9.0/10 > > **Pros**: I love this bot builder application and currently working on a bot for my client (hotel business). And best part is, everything is based on drag, drop and edit (no need to know coding). From this dashboard, you can even send text messages through twillo platform. Connect bot with facebook page on just a single click away. Must try before going with any other builder. > > **Cons**: Nothing to say now because everything is streamline and support awesomeness credit goes to Andrew. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/287195/visual-chatbot-builder?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/287195/visual-chatbot-builder) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data