Uplifter Reviews

Pros

Don't know what I'd do without it. Thanks for building this great tool. I use it almost everyday in my business.

Pros

The real time work is done for me! Quick edits or changes are reflected immediately! Love how we can connect the live uplifter calendar to our other sites.

Cons

We don't use it in the typical way it was intended for, as a non-profit organization offering free programs we do not charge or collect any fees but instead collect information we use for reporting. There are a few details that make it tricky when collecting from our participants and how they register but overall it works for us way more efficiently than our previous way of collecting information and registrations manually.

Pros

I like multiple users on admin side of the system. Our website will be moved to uplifter. The gold package keeps AR in one system.

Cons

I would like to be able to resend emails without having to re type and select email addresses. examples reminders for competition or fundraisers.

Alternatives Considered

Cognito Forms

Reasons for Choosing Uplifter

update to a platform for multiple users and be able to provide more visibility to parents of their account /invoices

Switched From

Coast

Reasons for Switching to Uplifter

we liked the link between uplifter and skate canada , other clubs have been using it and we’re happy with it

Pros

The convenience, options for recreational classes, website option, email communication, payments. Help desk is always quick to respond.

Cons

Limited website options, cannot schedule emails or send text msg (ie. cancelled classes).

Pros

It is realitely easy to learn. I live that i can copy and batch update the seasons and programs. The reports are good, and I like that I can save my most used ones. I like being able to add my policies to the invoices. I love the wait list option, it makes life so easy when spaces open up. We use priority registrations, and the registration codes, which has been amazing for us. The registration process is easy on the admin end.

Cons

I can't batch invoice a group for a product or subscription, which is a pain when I need to invoice 80 people for a fundraising item, outside of a program. I can't adjust quantities of products on invoices, I have to either make the products to reflect multiple items, or add it to the invoice 5 or 6 times, which is inefficient. The Ayden settlement reports do not offer an account name, just the invoice number, so I have to look up each invoice to identify which account to allocate the funds to in my book keeping program; I really don't like this new reporting. We still get complaints from parents that their end is confusing and hard to navigate, but I do feel like those parents are not always computer savvy.

Pros

Class organization, future classes are able to be programmed into the system. The countdown to registration for next term.

Cons

Check in and out cannot be added to the program. We can get people to check in but if they forget we can’t add it in. It would even be great to have a time shift schedule added so we can send coaches their hours. We have also had problems with policies and not allowing parents to register due to the policies and so I had to take those off.

Alternatives Considered

iClassPro

Reasons for Choosing Uplifter

More gymnastics based programming to help keep our classes organized and efficient using one program

Switched From

eFit

Reasons for Switching to Uplifter

I think it is easier to use for certain things

Pros

The registration system is fairly easy to work with overall and the Support team is very fast and attentive

Cons

Some changes (like the new transfer to Ayden) have been challenging to navigate.

Pros

Overall a decent program. Our board and coaches sometimes comment that they hate it and find it confussing... maybe just because they havent take the time to really look through it..

Cons

For the volunteer option we would like to be able to link it to specific programs. As some of our programs do not require volunteering. So we have to create a special NO VOLUNTEER option for ppl to choose as it will force them to choose something. Then the people registering get all flustered and worry about what it is they need to volunteer for.
I would also prefer to see the policies pop up in the create a program page. Allowing me to simply click the policy to apply it, rather then having to search for the programs under the policy page. Sometimes its hard to remember all the programs and their names, and I always feel like im forgetting one.. Its just way harder to search it all for each policy. Id rather see a check of button for the policy.

Pros

The uplifter support staff are amazing. They respons quickly, can solve any problem, and can provide step by step instructions. Any time I have an issue they always help me very quickly. I also love the back end of the platform. Easy to use, has lots of tools and lots of customizable items.

Cons

I wish the website builder was more customizable so I could move images and text around to different places.

Pros

It is convenient to see what is available

Cons

A bit confusing at first to know where to go

Pros

Uplifter is very user friendly and the on line support staff are amazing. The support staff are always able to assist, willing to do ZOOM calls where I can share the screen, and very helpful with setting up programs, policies and discounts. The easy training language supports volunteers who are just wanting to make their clubs better. I would very strongly recommend Uplifter for use by other organizations.

Cons

I really have nothing that I dislike about Uplifter.

Pros

I love the prompt replies when I send an email request for help. The explanations are clear and they always follow up to ensure we have accomplished our club's needs.

Cons

The upgrades that change things from one season to another. It's great to be up to date but its a slight learning curve as we set up a new season.

Pros

Ease of use, customer service & frequent updates, including ones based on customer feedback

Cons

Nothing I dislike but a few helpful additions would be:
- Be able to pre-write emails and set their deliver date
- Be able to write notes next to skaters in the program file (similar to how we can see their group and age)
- Update the report card page to reflect the updated CanSkate skills

Pros

It is very helpful that Uplifter connects to the Gymnastics Ontario insurance database. This saves us a lot of time

Cons

We run classes with monthly payments and the system is not idea for this in a few ways. First, we cant withdraw someone for a future date, it happens at the time of action. Also, upon invoicing it is very confusing when someone joins late.

Alternatives Considered

Jackrabbit Gymnastics

Reasons for Choosing Uplifter

Activity Messenger didnt connect with Gymnastics Ontario

Switched From

Activity Messenger

Reasons for Switching to Uplifter

connections with gymnastics Ontario is important to us

Pros

The tech support is amazing. If we have issues they are very quick to assist

Cons

Cannot add things to classes (music, videos) very time consuming to add to individual students

Alternatives Considered

DanceStudio-Pro

Reasons for Switching to Uplifter

Cost was the main reason. We are a non-profit with limited funds. It is imperative that we keeps our operating costs low so we can offer affordable classes.

Pros

Automation, customization of many features, along with the relative simplicity of the customer journey.

In terms of organizing our summer camp classes and easily creating attendance sheets, I couldn't be happier

Cons

Some aspects (like repeat billing) aren't 100% on how they work and are limited in their customization, requiring more manual work to make it work the way we intend it to

Pros

The customer service. And how they are working to always improve their product.

Cons

It just has some small things like when I upload the participants and their achievements for a class list, it also brings the people off the waitlist who are not currently registered.

I wish we could send text message alerts to our members from the website as reminders.

Pros

Although sometimes I feel that Uplifter and I speak a different language from an accounting perspective, I am appreciative of their new reports and the fact that they are always willing to help solve issues quickly and effectively.

Cons

Their accounting reports, although there have been upgrades, I still wish they could meet my needs. They take a lot of navigation. And the fact that they do not do in person training, although from a budget perspective, I understand. I just wish I could show someone how I reconcile everything and get their recommendation. (without being by email or zoom)

Pros

Uplifter has great customer service. Creating programs is very easy to do.

Cons

Calendar is not easy to differentiate. Cannot cancel a single session.

Pros

great customer service. If I can't figure something out, they are more than happy to help me.

Cons

long learning curve to determine the best settings to set up the discounts, programs, and website platform.

Alternatives Considered

Jackrabbit Gymnastics and iClassPro

Reasons for Choosing Uplifter

Uplifter links with Gymnastics BC registration. Also a better monthly cost.

Switched From

The Studio Director

Reasons for Switching to Uplifter

easier to manage Gymnastics BC registrations

Pros

Great platform and very helpful support team

Cons

Don't like how complicated it is to do evaluations for CanSakte

Pros

Quick response time from cutomer service and are usually able to satisfy our needs.

Cons

French translations are not always up to date

Pros

The built in website option! Also now the built in payment option is great.

Cons

Discount codes/use is not always user-friendly.
Merchandise could use a re-vamp.

Pros

The support team is fantastic. They are very helpful and flexible in setting up meeting times.

Cons

Some of the videos are outdated and the help sections can be hard to follow at times

Pros

Very user-friendly and the customer support team is very helpful when you have questions or can’t figure something out

Cons

Entering achievements can be time consuming and don’t always reflect updated CanSkate skills