N-sight Reviews

Pros

Very intuitive interface and easy to learn. Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.

Cons

Remote access software has historically been an additional feature. Very competitive market and some aspects are not the "best" in the market, including remotely connecting to computers. SolarWinds is also only breaking into the PSA market so there is not a direct connecting service to link on day 1 without looking at other vendors.

Alternatives Considered

ConnectWise ScreenConnect and Kaseya VSA

Reasons for Switching to N-sight

SolarWinds is a great RMM tool and can be linked nicely with Connectwise Manage. ConnectWise pushes hard to force the linking of Control, which makes this a difficult decision.

Pros

Solarwinds is building a very broad set of tools helping MSPs and admins manage corporate IT users, networks, and assets. I really like that a big part of their strategy consists of recurring available trainings of not only their own software, but best practices. I have already learned a great deal working with their platform.

Cons

They are still growing and adding on. It sometimes gets a little frustrating that all the toolsets are not directly integrated into their RMM platform.

Alternatives Considered

ConnectWise PSA

Reasons for Choosing N-sight

RMM had the broad tools to better manage our resources than a simple remote support tool.

Switched From

GoTo Resolve

Reasons for Switching to N-sight

cheaper and felt like they would be easier to work with getting training, etc.

Pros

The initial price of $99/mo for up to 3 users seemed very attractive to us as an affordable entry into the space. A unified platform for all RMM tools also seemed attractive to us. However, we were very wrong with assuming it was unified.

Cons

The "N" in "N-ABLE" apparently stands for "Nickel-And-Diming" as that's exactly what they did at every turn. After an exciting trial period with the platform (which was kicked off with great sales people), all of the features that were represented to us in the sales calls were suddenly stripped away and pitched as "add-ons" to the introductory price that we should have known was too good to be true.Beyond that, N-ABLE continuously over-billed us for 3 of the 6 months we had the service. Two of those times were because we had the audacity to deactivate one user account and activate a new one - but the fact that two different users existed in a month meant that it was an added charge.The charge? It was an extra $49! Half the cost of what they billed for their $99-for-3.This made it a nightmare for us when we turned over staff, as they weren't billing on ACTIVE LICENSES but instead they billed you on any time you added someone new - despite if you deactivated the old user first.Beyond the billing nightmare - EVERYTHING is an upcharge. Your fee is giving you access to an RMM and a really antiquated ticketing system that feels like you're working in a platform that was developed in 1992.Every single module is segregated and requires you to log in again (with MFA). This ultimately didn't make a huge difference, because we quickly found out that you had to pay hundreds of dollars for every other feature, anyway.

Pros

The interface is user-friendly and the customizable features make it a perfect fit for my business needs.

Cons

The reporting feature could be more robust and the mobile app experience needs improvement for better usability.

Pros

The main pro for us has been that it is pay what you use. Many other RMM tools will lock you into 3 year contracts and make you buy hundreds of seats and you will pay for them regardless if you use them or not. We loved that the remote control tool was based on Teamviewer

Cons

The initial interface was kind of clunky. And we really didn't like when they changed the remote control client. We've gotten used to it now though.

Alternatives Considered

ConnectWise Automate

Reasons for Choosing N-sight

It was stile N-Able back then and the platform was just terrible. It cause all sorts of network issues.

Switched From

N-central

Pros

Been using the product for years. It’s hard to change another one. It does have many features and integrations.

Cons

It’s expensive and hard to navigate. When a job fails it gives you little to no information about why it fails.

Pros

I love how simple it is to manage my systems with this software. I can remotely control every single endpoint in my organisation, pull an assest list when I need it, keep an eye on virus threats and even deploy virus protection all via a simple interface

Cons

The only additional feature I'd like to see is the ability to freeze the remote display, so the user cannot see what actions are being performed, like entering sensetive parts of systems etc.

Pros

I like that this software is cost effective for a startup and can expand with many features to use. I can be sure that the clients have their machines up and running all the time.

Cons

I would like the software to have an option for the client to cancel a reboot of their machine.

Alternatives Considered

NinjaOne

Reasons for Switching to N-sight

Price was a major factor since I am with few clients.

Pros

The fact that I have all my customer computers in one place

Cons

Updates fail constantly and the reason is not clear. Also it doesn't work with trendmicro antivirus which is my solution

Pros

Starting using SolarWinds shortly after they offered a reseller solution for RMM and MSP's. The features are wide and the prices is mostly on par with other mid tear offerings. The ease of loading the remote client software is good, and better than many others. The broad range of addons is nice, but can be costly fast! Tailoring to each client is what we do, so we add the features based on the broadest range of use of that feature.

We spend many weeks evaluating RMM software. Coming from more costly software solutions to SolarWinds we felt that for many of the clients we had, they offered to most advanced solutions which could grow with us. The reporting features, and remote monitoring, and the anti-spyware was key features we needed. Recommend SolarWinds for any level MSP or MSSP.

Cons

The user interface needs work to be easier for entry level staff. The reporting details in some modules seem to be incomplete. The cost structure for each item, needs to be redone. Very hard to determine exact pricing for wholesale cost versus retail selling price.

Pros

Easy to setup and use. Has most of the features I am looking for. Main reason is for Secure backup of Servers

Cons

If you have a billing DIspute they send you in an endless loop. Tech says it a Partner Support issue, Partner support says its a Tech issue. I put in a dispute for them charging me for an extra server in Feb 23, and now in May 23 it is still in the endless loop. Have now gotten the Credit card sompnay involved. They now are saysing ther is an archive backup that I cannot see that is the reason for the extra.. but they can see if I cannot... I guiess they expect you to pay for backup for non existant servers for life

Pros

Complete solution: rich monitoring features including SW updates management and backups
Easy to deploy: o need to spend lots of time reading the documentation
Flexible: it does what you need to do

Cons

Nothing really!
The backup/restore option could probably be more user friendly
The Android version is a bit disapointing today

Pros

This software will monitor just about anything on your network (except for the coffee pot). Server status is its best known function. You can set parameters for the monitoring both local and devices over the network.
Other features available are anti-virus, help desk, notifications, etc

Cons

With all of the options available for this software, the screen can become busy.

Pros

Teh functinallity , reports and easy to set up and use , multiplatform is one of the best features

Cons

Does not have a help desk & ticketing support dashboard integrated

Pros

This RMM is cost effective and web based, no need to install a bunch of software to use it. The ability to turn on components as you want to upgrade and grow is brilliant.

Cons

I have to say I cannot think of anything that I like the least.

Pros

I've used SolarWinds notifications across multiple organizations I've worked for. Battery Backups fail after short power outages and SolarWinds helps to identify those needing replacing.

Cons

SolarWinds is a staple in the field, we do not have anything negative to say about SolarWinds RMM...

Pros

Not expensive. Pay per use. Easy to use. Works well.

Cons

Some features like chat with the user have still not been built in. Patch management seems to fail on patches some times.

Pros

We really enjoy the ease of use of this product, we're able to securely monitor all our customers workstation and be more proactive. The patch management system and take control features are a must for any small MSP companies starting out. Their capped server and workstation fee's are great so you know exactly how much you will be billed.

Cons

We do have some issues with the Vulnerability scanners not always scanning or sending us the data. We would like more custom reports settings available and more functionality with the managed anti virus.

Pros

Several years ago, before Solar Winds acquired this product from the vendor I was using, the features and pricing model worked well for me. The ability to connect and manage client PC's was reliable and functional. Also, adding anti-virus, backup and web protection was a good feature.

Cons

After losing one of my larger users, the flat rate platform fee made the overall cost a bit much for the remaining users. Also, the pricing model for the backup was no longer competitive in my environment.

Pros

-Easy to Use
-Easy to Manage
-Great Customer Support
-Provides lots of tools that make supporting a large environment with remote users easy

Cons

-Backup Tools are expensive
-Some of the security reports that estimate the value of your data are a little exaggerated

Pros

Patch Management
IT Asset Management
Control
Reporting

Cons

nothing that comes to mind - the product so far fulfills all the needs

Alternatives Considered

WatchGuard Endpoint Security

Reasons for Choosing N-sight

After Sales Support was bad

Switched From

WatchGuard Endpoint Security

Reasons for Switching to N-sight

Cost-Effective

Pros

This is an incredibly powerful tool that has made massive improvements in management and efficiency for my team

Cons

A bit glitchy at times especially with Patch Management.

Pros

Single platform for managing windows updates, helpdesk, remote support, and monitoring. I really like the ability to run custom scripts, and scripts in reaction to issues identified. This saves us time and money and helps us stay ahead of the competition.

Cons

We often get false email alerts for failed checks sent to our helpdesk, which can cause a nuisance.

Pros

It is very clear, well laid out and easy to use

Cons

Rolling out packages can be tricky to get working

Pros

This product has a lot of features and some great add on such as IPSLA and Netflow. This gives you the ability to move beyond Real-time Monitoring and begin performance monitoring.

Cons

This is a complex tool so if you don't understand WMI and SNMP you will most likely not be able to get it to perform the way you want it to. In addition it is costly for small businesses if they plan to use it strictly as an RMM.