Campground Solutions Reservation and Management System Reviews

Pros

This system is so easy to use, unlike our old system. One of my absolute favorite features the meters for our monthly guests. you click on the little meter and you type in your reading and hit add and it automatically add the amount they owe to their invoice. With our old system, meter reading wee so complicated and were so easy to mess up. This feature has helped our park out so much. There are so many other features that have made our jobs easier as well, like how easy it is to move reservations if needed, how easy it i to shorten or extend a stay, taking payments, adding or taking sites off for onlinenreservations, changing site statuses, adding seasonal rates, and so much more. This system is so user friendly!

Cons

Honestly, th3ere were a couple of features I suggested could be improved. The block site feature and taking overpayments and leaving a credit on their site (yes, this happens often in our park). I spoke to a good Sam rep and they listened to my ideas and concerns and are working to improve these features. That's the best part, they listen and are always working to improve it.

Pros

Campground Booking is easy to use and learn. We like that it is web-based so the owners can use it from wherever they are and still be on the same page as the camp hosts at the park. The price point is great, with being free for us and only charging guests $5/reservation. The customer support staff is friendly.

Cons

Our main frustration with Campground Booking has been the slow turnaround time with fixes. They are a small company so we realize there are limitations to what can be done but we’ve waited/are waiting months and months for fixes that impact our bottom line. They recently expanded some so hopefully that starts to help.

Alternatives Considered

Campground Master, RoverPass and RMS Cloud

Reasons for Switching to Campground Solutions Reservation and Management System

Price and being familiar with the [SENSITIVE CONTENT], via social media.

Pros

It takes very little to get the reservation made.

Cons

That we don’t have direct contact of support team. You have to email and wait for them to get back to you later on. In case of emergency there is not help.

Pros

The fact that this software allows for 100% contact free bookings with Calendar availability and site selection included, PCI compliant credit card transactions, plus a professional looking landing page.. We were really impressed.

The training and implementation team were very good at showing the ease of use and the effects of changes made to the portal.

Cons

Not much to say, other than the use of openstreet maps was the only drawback, but it is still very usable.

Alternatives Considered

Open Campground

Reasons for Choosing Campground Solutions Reservation and Management System

Needed a single portal and repository of all bookings and availability, plus the fact that credit cards transactions are no worry, as this was included too !

Reasons for Switching to Campground Solutions Reservation and Management System

Staff, pricing model, support

Pros

I like to efficiency. Immediate ability to know our availability and make a reservation. I like to online payment as well. Makes it easy to track.

Cons

I wish it was easier to locate the information. It feels like I have to go to too many places to gather all the information on the reservation. I wish it was more customizable as well.

Pros

We love the fact that campers can take a look at availability, choose their own site and pay in full before arrival. We also find that the "Repots" function is incredibly helpful for quick updates about what's happening with sites, reservations and payouts to our bank account. Overall the system has such a variety of options and functions that we where able to personalize our account, and create a system that works for our business. The team working on this is absolutely stellar! Costumer service is very quick to answer any questions, we get frequent updates on what's new (and what's in the works) for the platform, and most of our requests are heard and added on to our account.

Cons

I would have to say that I'm absolutely satisfied with the service and the product. There are 2 features that would work for our campground, but not exactly sure if it would be beneficial for everyone else. I would like to add the option of having a minimum number of people to each individual site. This would help us, since our site sizes vary a lot, and we usually have a minimum number of people to be able to book a specific site. We would also add the option for the costumer to cancel the reservation on their own, and just have our system update. However, since we have 2 cancelation policies, it would be hard to apply the the partial refund or no refund depending on when they canceled their reservation.

Pros

We are an Arts and Culture organization that was able to diversify our revenue streams by venturing into the campground industry. The events we execute and the software that is used for this is complex so to us the software developed by Campground Booking was very easy implement and use. The staff hired to use this software was not as adept with complex software but has had no trouble using this product.
The process of booking and tracking a campground reservation is not complex but does covers all the requirements.
The structure of our costs for the program are very nice and appreciated with only a fair upfront cost for set up and training, then our guests cover the ongoing costs with their reservation leaving us the ability to use our profits to cover our expenses and do site upgrading.

Cons

The reports are not very useful. They are extremely simplistic and don't really allow for any various of information to use in analysis. This area could use serious attention and would greatly benefit the business side of a campground.

Pros

The sales and support team is the best around. I have used other programs in the last 15 years running a campground. Campgroundbooking has a system to make sure you are comfortable. I worked collaboratively with them to get everything up and running. Anytime I needed clarification they don't hesitate to jump on video chat . The launching of the system when we opened this season for reservations was actually fun and exciting . They follow up to check how things are going and give tips to make the most of the software on your webpage and to fine tune it to get more visits to booking ratio. I highly recommend this software. For Novice or Experienced Reservations Software users. No matter your experience. My customers have loved the change to this interface and have said the as the end user is super easy to make a booking.

Cons

I would like the ability to have remote check in . Where the camper can sign the online terms from their own laptop or mobile device by signing in check in. As well as remote check out. I would also like the ability to text the camper from the program . I have found a work around on this so I can text the camper from the program now.

Pros

I like the flexibility the program offers. We were able to customize it to fit our needs as a small campground. It gives us control of the features we need most and still allows us some freedom in other areas.

Cons

The software is very user friendly. We went from paper books to this online system. We are still working on full integration but so far it’s been a pretty smooth transition..

Pros

We love the ease of use, the immediate help we get from the company and the visibility it gives this facility

Cons

We would love to see an integration of rental data across all five campgrounds

Pros

The ease of use has been very great for training people to utilize it!

Cons

Can’t see it on my phone at night or away from the office.

Pros

The ease of use and customer support worked out great for us. Being new users to the program meant a lot of learning in a short time frame, this software made the learning curve manageable

Cons

Having an overview of the campground and which sites that are available was a complaint that our visitors did ask for. being able to see the sites and dates that they could book would make the booking process easier.

Pros

Easy to use. Will utilize more next year. The Campground Manager utilized more this year.

Cons

Nothing to note as of yet. We will work together to make specific changes for our needs next season.

Pros

Easy to learn and easy to use. Reading across screen is easy also.

Cons

Lag time on the software Easy to use but has a really slow lag time when entering data in real time

Pros

The simplicity of using it. It’s very straight forward to use and has all the functions necessary for booking our sites.

Cons

Takes just a little bit to figure out but once you do it’s straight forward.

Pros

I did not use this software as a business owner but as a customer. I found it easy to use and was able to easily accomplish what I needed

Cons

I can’t say I had any issues, so there were no cons for me.