ResNexus Reviews

4.8
Overall rating
Reviews

4.8
Overall rating
Reviews
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User Reviews Overview

About ResNexus

AWARD-WINNING RESERVATION SOFTWARE TRUSTED BY THOUSANDS OF PROPERTIES! ResNexus is a cloud-based property management software that helps increase reservations and revenue. As an all-in-one solution, ResNexus provides a...

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Feature ratings

Value for Money
4.6
Functionality
4.6
Ease of Use
4.6
Customer Support
4.8

Browse ResNexus Reviews

401 of 401 reviews
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Mike and Bonnie
Mike and Bonnie
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/06/2023

ResNexus is our partner in business

The training was smooth. If we have questions or problems, they are resolved quickly.

Pros

The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly.

Cons

Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy.

Response from ResNexus

Mike and Bonnie,

Thanks so much for taking the time to leave us such a wonderful review! We are so happy to serve you and your business! There is an option to set up your pet cleaning charges as a retail item, which would only be charged once per stay. Please reach out [email protected] or your account representative if you would like more information or have us help set that up.

Replied 21/06/2023
Patrick
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/11/2024

Search no longer! Resnexus is your next property management system!

The best working relationship I have ever had with another organization.

Pros

What can I not boast about when reviewing Resnexus. This company is amazing across the board from their easy to use hotel/property reservation software, to their outstanding customer service and willingness to help, to their website design department. I myself have worked years in the food and beverage/hospitality industry but never inside of a hotel. My father decided to purchase a small boutique historical hotel August of 2023 and told me to figure it out. Having zero experience working inside or running a hotel I of course had to teach myself multiple different aspects of the business. The previous [sensitive content hidden] had it for 30 years and so I inherited the company they used for their property management system, Resnexus. I mean for someone with no experience their software was super manageable and I had little to no issues picking it up. The layout of everything is great and the software itself you can just do about anything with. Marketing emails, anything and everything you want to do with rate management, any report in the world you want haha it will put out. We have now integrated our payments with Resnexus which makes things even better. Recently, Resnexus just finished doing my hotel a new website that turned out spectacular. Powerful SEO, design, functionality, everything is fantastic. I can't say enough about how superb this company has been for me. I work closely with a property management professional throughout the year that helps me put together monthly packages or discounted deals for guests that we can put onto the booking engine and/or do a mass email marketing campaign out to my clients. He's there to answer any question I have at any time and I do have more than a few throughout the year. My company has now incorporated Resnexus's travel protection program for my guests providing them with an option to purchase a plan that covers any last minute cancellations. The possibilities are just endless with this company and the customer service is top notch. There's no question that from the [sensitive content hidden] down to the staff that help run this company, there's nothing but quality when it comes Resnexus. Thank you guys for everything you've done for myself and my company. You've played a massive role in our 10% revenue increase this past year and just making things manageable for myself and my team here at Hotel Planter. If your reading this review in search of a product like this, seriously save yourself some time and take my word for it. You'll be glad that you did.

Cons

If there was one thing I would say that I wished was better about this company or certain aspects of it I suppose it would have to probably come down to the website and only that there are certain controls that I would like to have in the editing of my website that are not available to me but other than that. Also, I do understand that certain editing functionality is restricted for obvious reasons, people do often break things but I wish there was the option to have more control anyway.

Alternatives Considered

OpenTable and Little Hotelier

Reasons for Switching to ResNexus

We already had Resnexus as the software the previous [sensitive content hidden] were using but I have been nothing but impressed by this company and through my own personal use of their product. I have looked into other companies and their software and I wouldn't ever switch.

Response from ResNexus

Patrick,

This was truly an epic review! We appreciate it so much! We love serving you and your business and are glad we could help your property grow so much!

Replied 18/11/2024
Greg
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

1
Reviewed on 27/05/2023

May be great for hotels but not for RV parks and campgrounds

I spent a nightmare year with ResNexus before switching back to my previous reservation software. first the import of my previous and existing reservations was done incorrectly and even after 12 months they could not figure out how to fix it. They have no good way of charging guest extra fees like parking, late checkout etc., you have to enter these fees as a retail item which screws up your retail reporting. Cancelation fees have to be added annually. Canceling a reservation would require 4 different screens before complete. The grid takes three time longer to load than my previous software system. This, while a customer is standing in front of you or on the phone. Vehicle depictions for RVs are laughable and confusing to guests. It is not possible to move only a portion of the reservation to a new site. testing capabilities cost extra and there's no way to create canned outgoing messages that you use often. for these and many more reasons, we transitioned back to our previous software provider and never looked back.

Pros

Their website service is good with good support. The reservation software...not so much

Cons

Poor customer service, if you have a problem they'll "write a ticket" then forget about you

Alternatives Considered

Newbook

Reasons for Choosing ResNexus

to take advantage of third party bookings

Reasons for Switching to ResNexus

Because I believed what the sales rep told me, seems they don't really know what the capabilities of the software are and are not.

Response from ResNexus

Greg,

Thanks for the feedback. At ResNexus we strive to provide the best software paired with the best customer support. While not perfect, we are proud be the Highest Rated campground management software on Capterra and love serving our extensive list of campground clients. We apologize that your setup experience was atypical and that we could not resolve the issues it caused to your satisfaction. ResNexus maximizes your occupancy by showing your guests what they are looking for right from the start–your sites. Hundreds of campground properties love this benefit. In addition, we allow guests to book by specials and packages and provide a built-in POS. We help your staff save time and money by reducing the need and cost for many 3rd party integrations required by other more expensive systems. We realize that there are many campground software providers and wish you the best in your future endeavors.

Replied 30/05/2023

Top ResNexus Alternatives

Heather
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 24/11/2024

Customer service can't be beat!! Just need more functionalities.

Very positive. Customer service being a huge component, as discussed below. There are additional functionalities we would like have implemeneted in an expeditious manner, but I do have the confidence in my ResNexus Professional to advocate for our needs and also help me find workarounds and explain different processes and settings as needed. We plan on continuing with ResNexus, are excited about the new integrations and functionalities/improvements. This will go hand in hand with addressing our existing list of operational functionalities that we would like to see implemented sooner.

Pros

AMAZING customer service! This is courtest of [sensitive content hidden], who has made our experience so much smoother, efficient, and pleasurable. He is very attentive and on top of all of our concerns - no matter the scope - and has advocated to make improvements in the system as we have noticed a need for them.

There is any ease of use I appreciate and there are instructional guides, which prove helpful, although some are out of date or focus on the grid view too much (rather than calendar view).

I also appreciate the Academy every year, where I can get one-on-one time to work with my Red Carpet Professional, as well as learn about the new functionalities and how to better utilize the existing ones to improve our business operation).

Cons

There are limitations to the reports we would like to use and gain more in-depth, granial information from in an organized fashion. This would be very convenient for us and our marketer, who is trying to find ways for ResNexus to guide our marketing plans through detailed analytics. There is also still some confusion as to how to utilize the settings function, especially the ones related to room units/classes and rates. Better instruction pages and videos would be really helpful. Not just what each button means, but also why, when, and how they are to be utilized.

Each new functionality feels like it needs to be tested more for inefficiencies, usefulness, and hiccups. Yet it seems to take a long time in beta for the tech improvements we are requesting to be completed (even crucial ones to our operation).

Alternatives Considered

Mews

Reasons for Choosing ResNexus

Unhappy with prior PMS. Needed something more robust.

Switched From

Cloudbeds

Reasons for Switching to ResNexus

Ease of use and integrations that allow us to not have to manage a bunch of unintegrated applications to provide unique services.

Response from ResNexus

Heather,
Thank you so much for leaving such thorough, detailed and great feedback! We love serving you and your business and look forward to continuing to make improvements based on our clients feedback!

Replied 06/12/2024
Kathryn
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/10/2024

Best PMS provider around!

We've used Resnexus for a little over a year at this point and couldn't be happier. We came from a larger PMS provider that was based internationally and let me tell you, I'm SO glad we made the switch. Running a business like this and needing some serious help here and there, it means a world of difference to have wonderful partners at Resnexus that I can reach out to at any given time and get the help that I need. No long support queues or waiting for someone across the globe to respond to my email. I get the help that I need, when I need it and that means everything to me and my business.

Pros

Easy to use, lots of features, and a support team like non other.

Cons

Total pricing can get a little convoluted, once you've got your normal package, texting, keyless entry, marketing, etc, and they all get billed separately. But it's not that big of a deal.

Alternatives Considered

Hostaway and Cloudbeds

Reasons for Choosing ResNexus

We greatly disliked Lodgify for the sole reason that they didn't have a native option for texting, which is CRAZY. Texting guests is a key part of our business. It was also difficult trying to get the help that we needed from their support team. I was managing a separate business that was already using Resnexus so it felt like a no-brainer to get my business on it as well.

Switched From

Lodgify

Reasons for Switching to ResNexus

Lower price, similar features, better (local) support.

Response from ResNexus

Kathryn,

Wow, we really appreciate this fantastic review! Thanks so much for taking the time and leaving such a thorough feedback! We love serving you and your business!

Replied 11/10/2024
Julia
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2024

Go with ResNexus - you will not regret it!

My overall experience with ResNexus and their staff has been excellent, and I would highly recommend anyone who is looking for a hosting platform to check them out. They will not disappoint you!

Pros

I love so many things about ResNexus. One of them is the Direct Connect aspect and how they connect with a good variety of hosting platforms. They also keep adding to their list, which allows us to expand our reach, too. Another thing I love is the Travel Insurance that is offered. This is an important part of being able to offer our customers a quality experience, especially if something goes wrong, and they have to cancel last minute. I think it is important to note that ResNexus is continually bettering themselves in every aspect. They also keep us posted weekly/monthly on their upgrades and "fixes". They listen to us and what we want/need for us to do better as a business. They also have wonderful training sessions and videos.

Cons

The Remote Lock system is limited on the locks that they offer.

Response from ResNexus

Julia,
Wow, we are simply blown away by the great review! We really appreciate the feedback! Thank you for letting us serve you and your campground!

Replied 18/09/2024
Kendra
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/03/2024

Best software and support I have ever used

Been a few years since I signed up with them and can highly recommend this company for a business like mine, vacation and short term rentals.

Pros

The Red Carpet Specialist [sensitive content hidden]
I have had since the beginning has always been there for me when I needed help/questions - an amazing contact!! The tech support has either answered or called back within minutes to fix any problems. Only 1 time was this critical and they had me back up and running with in a very short time.

Cons

Absolutely nothing, service has been beyond my expectations.

Response from ResNexus

Kendra,

Thank for taking the time to leave us such a wonderful review! We love serving you and your business!

Replied 11/04/2024
Paula
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2024

Being a rural owner/operator business...I Appreciate ResNexus and their support!

We started out with ResNexus reservation software and then had them create our website. It is very nice & convenient to have everything in one location for questions, help and support. Our occupancy continues to grow each year.

Pros

Friendly, knowledgable, customer support

Cons

Originally I had a Red Carpet Professional that wasn't a good match for me. (Not you Tony)

Response from ResNexus

Paula,
Thanks so much for taking the time to leave us a review! We appreciate your business and Tony loves working with you too!

Replied 18/09/2024
Lorrie
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2024

ResNexus is great Inn property management software

Love working with the team, love how intuitive it is to use.

Pros

Service, functionality, the whole system is really easy to use and very intuitive. ResNexus is constantly updating and ensuring the customer is taken care of.

Cons

Wish reporting capabilities had more functionality

Alternatives Considered

Cloudbeds

Reasons for Switching to ResNexus

Like the ease of use and integrations with other products

Response from ResNexus

Lorrie,
Thanks for the wonderful review and feedback! We love serving you and your business!

Replied 18/09/2024
RUSSELL
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/10/2024

channel manager

excellent experience that continues even to this day

Pros

personal attention and excellent support system

Cons

i did not like paying my monthly bill during covid

Response from ResNexus

Russell,
Thanks so much for the wonderful review! We love serving you and your business!

Replied 21/10/2024
Kim
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/06/2023

ResNexus made taking reservations way easier.

Pros

I loved the fact that we could accommodate our guests at all hours of the day and at their convenience. Most people would prefer to complete reservations online so we were happy to offer this service. It made things go much smoother and integrated well with our additional booking sites. I was so nervous to take the plunge for online booking and now I wished we would have done it years ago!

Cons

I honestly didn’t have any cons related to ResNexus. It worked really well for our business.

Alternatives Considered

ThinkReservations

Reasons for Switching to ResNexus

I liked the set up better on ResNexus. Also, that we weren’t charged a percentage of each Airbnb reservation.

Response from ResNexus

Kim,

Thanks so much for the wonderful review! We are happy to hear that you made the plunge to online bookings. We love serving you and your business!

Replied 29/06/2023
Ana
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/06/2023

We were brave but proud of our change

We love it We used Open Hotel befroe and switched fearfully leaving our database but we learn to use and really like it.

Pros

I like its marketing use of text and email capture Id like to not get channel email or ability take them out

Cons

I still prefer to see more reports Flyers not on Constant Contact format

Alternatives Considered

Oracle Primavera Cloud

Reasons for Switching to ResNexus

Text messaging Id like to have my constant contact as my flyer campaign maker though.

Response from ResNexus

Ana,

Thanks so much for the great feedback and review! We appreciate you and your business!

Replied 29/06/2023
Michael
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/05/2024

RAINBOW RESORT Reviews ResNexus

The overall experience of our RAINBOW RESORT team with ResNexus has been very good. [sensitive content hidden] in particular has been very helpful in implementing the booking engine and promotion of RAINBOW RESORT.

Pros

At RAINBOW RESORT we really appreciate the support we get. The team at ResNexus has been very helpful in setting up our website: [sensitive content hidden], setting up our booking engine, assisting us with promotions, etc. While all of the staff members have been helpful, we really have appreciated the support of [sensitive content hidden] who has been a tremendous help in setting up our booking engine and RAINBOW RESORT promotions and facility the interface between RAINBOW RESORT and its guests.

Cons

ResNexus has so many features and capabilities that it is sometimes a bit daunting to fully understand and explore all the various features. Each meeting between RAINBOW RESORT and [sensitive content hidden] introduces our team to many new features.

Response from ResNexus

Michael,

Thank you so much for the wonderful review! We love serving you and your business! If you ever have any questions about any additional features of the software, don't hesitate to give us a call and we will keep it simple and walk you through it.

Replied 28/05/2024
Kristin
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/07/2024

By far the best booking site I've found, and a keeper

Fantastic overall. This is my third booking site I've used, and by far the best. After two disappointing previous reservation systems with competitors, I'm very happy with ResNexus and plan to use them for the long term!

Pros

Customer service is very responsive, you get to speak to people who are familiar with your property and who have an ongoing relationship with you. I like how they integrate dogs into the reservation booking process. I love how they also link the booking site into your website. Overall, I really am very happy with ResNexus!

Cons

As they are an American based company, not all of their systems are available or configured to the international market - such as POS and displaying dates month/day/year instead of day/month/year. But hopefully they optimize for international properties as they expand more beyond the States.

Alternatives Considered

Little Hotelier

Switched From

RoomRaccoon

Response from ResNexus

Kristin,
Thank so much for the wonderful and lengthy review! We really appreciate the time and thought you put into your feedback! And yes we are continuing to implement changes to the day/month/year based on our international clients and you should see those updates in the future. Thank you for letting us serve you and your business!

Replied 18/07/2024
Karen
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 12/07/2024

Very pleased with ResNexus

My experience from the begininng to date has been outstanding.

Pros

Customer service is outstanding. The product is excellent and relatively easy to use.

Cons

Can't reach customer service on weekends in case of emergency though honestly this has not been a problem. I wish they had a help catalogue that could be searched by problem/issue that would provide written instructions for how to perform various functions

Response from ResNexus

Karen,

Thanks for taking the time to leave us such a great review! We love serving you and your business! We do provide a searchable support article and video help catalogue that can be found in our back office on the setting page, on the sidebar that says support. In addition, we do have a "help me use this page" for individual pages. We hope these resources will help answer some of your questions. We are always expanding this data base as well. Thanks so much for the feedback!

Replied 18/07/2024
Nancy
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/07/2024

Always improving

Our customer service rep is always readily available and responsive to our needs.
When we shared that weekday visits were down he offered several concrete suggestions and helped us to implement them. We had a positive response the same day!

Pros

Provides regular update to improve the system. Also provided customer service designed to help the customer improve as well

Cons

Sometime the changes (improvements) are hard to keep up with.

Response from ResNexus

Nancy,

Thanks so much for the wonderful review and feedback! We love serving you and your business!

Replied 30/07/2024
Susan
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/05/2024

Fantastic User Friendly

Fantastic, lots of support easy to reach

Pros

The ease and client support is fantastic, our reservation system is steamlined and so easy to navigate

Cons

NOTHING! Maybe that a guest can charge things to their rooms even if we haven't properly checked them in yet on our system, this seems easy to correct.

Response from ResNexus

Susan,

Thanks so much for wonderful review! We love serving you and your business! In addition, we are excited to announce that guests can add and charge retail items to their room by using a guest portal link found with our contactless checkin option. To learn more or have us set that up for you simply contact [email protected].

Replied 28/05/2024
Olga
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/05/2024

Happy customer.

Pros

I like their professionalism, quick response to my needs. Easy to manage calendar on ResNexus .

Cons

I have nothing to say, I like everything about ResNexus.

Response from ResNexus

Olga,

Thanks so much for the fantastic review! We love serving you and your business!

Replied 22/05/2024
Mike
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/08/2023

Simply the Best

Less time spent on reservations , deeper visbility into our business metrics - resulting in a more efficient and profitable business.

Pros

We evaluated several leading online reservation/propertty management platforms before selecting ResNexus and I can confidently say that we made the right choice.In addition to being a very functional and intuitive platform that addresses a number of business needs, ResNexus customer support is top notch. Specifically, our Red Carpet Professional - [sensitive content hidden] - is the best customer service partner I've experienced anywhere in my 30+ year career. She is always positive, professional, courteous and prompt to help.I wholeheartedly recommend ResNexus to any hospitality property owner.

Cons

Some of the third party inegrations take some work to implement - and some practice getting used to, but they are worth the effort.

Response from ResNexus

Mike,

Thanks so much for taking the time to leave us such an outstanding review! We appreciate you and your business!

Replied 29/08/2023
Paula
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/06/2023

Best Yet

I really like Resnexus and wont be looking elsewhere for a very long time.

Pros

We have been using Reservation Nexus (Resnexus) for many years. They have been keeping up with the times and making changes to fit the market on a consistent basis. The web designer is easy to use and brings our website to the forefront of the competition. The have the best team for support. They work right with you to solve and issues and fix things asap.

Cons

The only thing I have been complaining all along about is the fact that new reservations do not 'pop up' for us to know there is a new reservation. This would be super helpful especially for last minute bookings. It is not feasible to keep checking emails or going into Resnexus Search to look to see if there is a last minute booking. Having a 'pop-up' letting you know this was a feature I had on another platform that I loved about it.

Response from ResNexus

Paula,

Thank you so much for taking the time to leave us such a great review and feedback. We love serving you and your business!

Replied 29/06/2023
Rodney
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/06/2023

Resnexus hit's the spot!

ResNexus solves common business problems related to booking and reservation management by preventing double bookings, automating manual tasks, improving communication with guests, and providing valuable data insights. The benefits businesses realize include streamlined operations, improved guest experiences, increased revenue, and enhanced decision making. ResNexus simplifies processes, minimizes errors, and optimizes efficiency, resulting in a smoother operation and increased customer satisfaction.

Pros

ResNexus has significantly simplified my business's booking and reservation management process. Its intuitive interface allows for easy navigation and setup. The comprehensive reservation management system handles bookings, check-ins, and check-outs seamlessly, while automating guest communication. Integration with third-party platforms saves time and reduces errors.

Cons

Although they have rolled out a mobile application for the system it is in the beta stages. the absence of a dedicated mobile app limits the convenience and flexibility of accessing ResNexus on the go. While the platform does offer mobile access, the streamlined app would enhance the user experience and make it even more convenient for users who frequently need to manage reservations and bookings while away from their computers.

Response from ResNexus

Rodney,

Thanks so much for mentioning our customer service and for your feedback, especially in regards to our mobile app! We appreciate you and your business!

Replied 26/06/2023
Lauren
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 08/06/2023

Great Option for Campgrounds and Continuing to Improve

Pros

Ease of use and stream-lined processes. It is easy to create a new reservation and has much fewer clicks in the process than other systems. It's also easy to understand the information presented and does not require a lot of clicks and digging to find information like payment history, guest's previous stays, communication, etc.

Cons

Waiting list needs improvement and automation so that we don't need to remember to check it. Website Builder & management needs improvement so that employees can learn to use it with ease. Option for guests to create an online account to manage their own reservation would be a plus. It is currently very tedious and difficult to create/adjust rates. Reminders feature could be improved by clearing reminders from everyone's profile once it is marked complete. I would like to be able to add sites to a group of blocks from the grid. Integration with discount memberships like Good Sam's to allow input of membership ID when making an online reservation to verify their membership status. Better promotion/discount code features.

Response from ResNexus

Lauren,

We really appreciate you taking the time to provide such a great review and feedback! ResNexus recently made it quick and easy to adjust your rates on the grid or calendar by selecting one or more date columns and selecting "update rates". You can change the rate globally or buy individual unit. On a single unit by one or multiple days. If you have further questions please contact us at [email protected].

Replied 23/06/2023
Lorri
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/06/2023

ResNexus Makes Our Reservation Management Easy

I was not involved in the selection or setup of our ResNexus. However, I love working with the product. It has been easy to learn and use. Having a cloud-based product allows me, as Manager, to oversee daily operations and assist my staff in real time online.

Pros

I had to train myself. ResNexus was very easy to learn. There are many options to customize the system to meet your business needs.

Cons

I would like to have more options with the payment section in Group Reservations; the ability to add a payment that is not tied to a particular guest, to be held "on account", then applied at a later date.I would like to have more options in report generation; the ability to apply as many filters as we need to create a super customized report in various areas.

Response from ResNexus

Lorri,

Thanks so much for taking the time to leave such great review and feedback! We love serving you and your business!

Replied 12/06/2023
Valerie
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 08/06/2023

my thoughts

75%

Pros

I like the staff, very helpful for the most part. I am a hands on kinda person. The booking engine folks are fabulous. the Website end...well not so much. They prefer just to email directions vs talk to folks on the phone.

Cons

I not that happy with the constant changes of how the calender looks. I am not happy at all with the number of scammers that are sending virus links as if it were a reservation.

Alternatives Considered

ThinkReservations

Reasons for Switching to ResNexus

the previous owner had it

Response from ResNexus

Valerie,

Thanks so much for leaving us with your review and feedback! We appreciate you and your business! And we too get tired of scammers that try to trick guests and properties. It is a universal problem faced by many companies in different industries. That is why we do our best to put out information and log in notices when we see a uptick of scammer activity.

Replied 23/06/2023
Vicki
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
0

4
Reviewed on 08/06/2023

Hotel Paisano

Pros

ResNexus makes organization much easier to keep up with that hard copy only. It also allows connections for online booking.

Cons

Creating marketing materials using ResNexus is very difficult. Many of the functions do not come with instructions that allow you to see the use, and the amount of functions available for use are extremely limited. Our front desk staff are also unimpressed with the updated "Grid" screen and have been hesitant to switch over to it.

Response from ResNexus

Vicki,

Thanks so much for the great review and feedback! We appreciate you and your staff!

Replied 23/06/2023
401 reviews