ResNexus Reviews

Pros

The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly.

Cons

Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy.

Pros

What can I not boast about when reviewing Resnexus. This company is amazing across the board from their easy to use hotel/property reservation software, to their outstanding customer service and willingness to help, to their website design department. I myself have worked years in the food and beverage/hospitality industry but never inside of a hotel. My father decided to purchase a small boutique historical hotel August of 2023 and told me to figure it out. Having zero experience working inside or running a hotel I of course had to teach myself multiple different aspects of the business. The previous [sensitive content hidden] had it for 30 years and so I inherited the company they used for their property management system, Resnexus. I mean for someone with no experience their software was super manageable and I had little to no issues picking it up. The layout of everything is great and the software itself you can just do about anything with. Marketing emails, anything and everything you want to do with rate management, any report in the world you want haha it will put out. We have now integrated our payments with Resnexus which makes things even better. Recently, Resnexus just finished doing my hotel a new website that turned out spectacular. Powerful SEO, design, functionality, everything is fantastic. I can't say enough about how superb this company has been for me. I work closely with a property management professional throughout the year that helps me put together monthly packages or discounted deals for guests that we can put onto the booking engine and/or do a mass email marketing campaign out to my clients. He's there to answer any question I have at any time and I do have more than a few throughout the year. My company has now incorporated Resnexus's travel protection program for my guests providing them with an option to purchase a plan that covers any last minute cancellations. The possibilities are just endless with this company and the customer service is top notch. There's no question that from the [sensitive content hidden] down to the staff that help run this company, there's nothing but quality when it comes Resnexus. Thank you guys for everything you've done for myself and my company. You've played a massive role in our 10% revenue increase this past year and just making things manageable for myself and my team here at Hotel Planter. If your reading this review in search of a product like this, seriously save yourself some time and take my word for it. You'll be glad that you did.

Cons

If there was one thing I would say that I wished was better about this company or certain aspects of it I suppose it would have to probably come down to the website and only that there are certain controls that I would like to have in the editing of my website that are not available to me but other than that. Also, I do understand that certain editing functionality is restricted for obvious reasons, people do often break things but I wish there was the option to have more control anyway.

Alternatives Considered

OpenTable and Little Hotelier

Reasons for Switching to ResNexus

We already had Resnexus as the software the previous [sensitive content hidden] were using but I have been nothing but impressed by this company and through my own personal use of their product. I have looked into other companies and their software and I wouldn't ever switch.

Pros

Their website service is good with good support. The reservation software...not so much

Cons

Poor customer service, if you have a problem they'll "write a ticket" then forget about you

Alternatives Considered

Newbook

Reasons for Choosing ResNexus

to take advantage of third party bookings

Reasons for Switching to ResNexus

Because I believed what the sales rep told me, seems they don't really know what the capabilities of the software are and are not.

Pros

AMAZING customer service! This is courtest of [sensitive content hidden], who has made our experience so much smoother, efficient, and pleasurable. He is very attentive and on top of all of our concerns - no matter the scope - and has advocated to make improvements in the system as we have noticed a need for them.

There is any ease of use I appreciate and there are instructional guides, which prove helpful, although some are out of date or focus on the grid view too much (rather than calendar view).

I also appreciate the Academy every year, where I can get one-on-one time to work with my Red Carpet Professional, as well as learn about the new functionalities and how to better utilize the existing ones to improve our business operation).

Cons

There are limitations to the reports we would like to use and gain more in-depth, granial information from in an organized fashion. This would be very convenient for us and our marketer, who is trying to find ways for ResNexus to guide our marketing plans through detailed analytics. There is also still some confusion as to how to utilize the settings function, especially the ones related to room units/classes and rates. Better instruction pages and videos would be really helpful. Not just what each button means, but also why, when, and how they are to be utilized.

Each new functionality feels like it needs to be tested more for inefficiencies, usefulness, and hiccups. Yet it seems to take a long time in beta for the tech improvements we are requesting to be completed (even crucial ones to our operation).

Alternatives Considered

Mews

Reasons for Choosing ResNexus

Unhappy with prior PMS. Needed something more robust.

Switched From

Cloudbeds

Reasons for Switching to ResNexus

Ease of use and integrations that allow us to not have to manage a bunch of unintegrated applications to provide unique services.

Pros

Easy to use, lots of features, and a support team like non other.

Cons

Total pricing can get a little convoluted, once you've got your normal package, texting, keyless entry, marketing, etc, and they all get billed separately. But it's not that big of a deal.

Alternatives Considered

Hostaway and Cloudbeds

Reasons for Choosing ResNexus

We greatly disliked Lodgify for the sole reason that they didn't have a native option for texting, which is CRAZY. Texting guests is a key part of our business. It was also difficult trying to get the help that we needed from their support team. I was managing a separate business that was already using Resnexus so it felt like a no-brainer to get my business on it as well.

Switched From

Lodgify

Reasons for Switching to ResNexus

Lower price, similar features, better (local) support.

Pros

I love so many things about ResNexus. One of them is the Direct Connect aspect and how they connect with a good variety of hosting platforms. They also keep adding to their list, which allows us to expand our reach, too. Another thing I love is the Travel Insurance that is offered. This is an important part of being able to offer our customers a quality experience, especially if something goes wrong, and they have to cancel last minute. I think it is important to note that ResNexus is continually bettering themselves in every aspect. They also keep us posted weekly/monthly on their upgrades and "fixes". They listen to us and what we want/need for us to do better as a business. They also have wonderful training sessions and videos.

Cons

The Remote Lock system is limited on the locks that they offer.

Pros

The Red Carpet Specialist [sensitive content hidden]
I have had since the beginning has always been there for me when I needed help/questions - an amazing contact!! The tech support has either answered or called back within minutes to fix any problems. Only 1 time was this critical and they had me back up and running with in a very short time.

Cons

Absolutely nothing, service has been beyond my expectations.

Pros

Friendly, knowledgable, customer support

Cons

Originally I had a Red Carpet Professional that wasn't a good match for me. (Not you Tony)

Pros

Service, functionality, the whole system is really easy to use and very intuitive. ResNexus is constantly updating and ensuring the customer is taken care of.

Cons

Wish reporting capabilities had more functionality

Alternatives Considered

Cloudbeds

Reasons for Switching to ResNexus

Like the ease of use and integrations with other products

Pros

personal attention and excellent support system

Cons

i did not like paying my monthly bill during covid

Pros

I loved the fact that we could accommodate our guests at all hours of the day and at their convenience. Most people would prefer to complete reservations online so we were happy to offer this service. It made things go much smoother and integrated well with our additional booking sites. I was so nervous to take the plunge for online booking and now I wished we would have done it years ago!

Cons

I honestly didn’t have any cons related to ResNexus. It worked really well for our business.

Alternatives Considered

ThinkReservations

Reasons for Switching to ResNexus

I liked the set up better on ResNexus. Also, that we weren’t charged a percentage of each Airbnb reservation.

Pros

I like its marketing use of text and email capture Id like to not get channel email or ability take them out

Cons

I still prefer to see more reports Flyers not on Constant Contact format

Alternatives Considered

Oracle Primavera Cloud

Reasons for Switching to ResNexus

Text messaging Id like to have my constant contact as my flyer campaign maker though.

Pros

At RAINBOW RESORT we really appreciate the support we get. The team at ResNexus has been very helpful in setting up our website: [sensitive content hidden], setting up our booking engine, assisting us with promotions, etc. While all of the staff members have been helpful, we really have appreciated the support of [sensitive content hidden] who has been a tremendous help in setting up our booking engine and RAINBOW RESORT promotions and facility the interface between RAINBOW RESORT and its guests.

Cons

ResNexus has so many features and capabilities that it is sometimes a bit daunting to fully understand and explore all the various features. Each meeting between RAINBOW RESORT and [sensitive content hidden] introduces our team to many new features.

Pros

Customer service is very responsive, you get to speak to people who are familiar with your property and who have an ongoing relationship with you. I like how they integrate dogs into the reservation booking process. I love how they also link the booking site into your website. Overall, I really am very happy with ResNexus!

Cons

As they are an American based company, not all of their systems are available or configured to the international market - such as POS and displaying dates month/day/year instead of day/month/year. But hopefully they optimize for international properties as they expand more beyond the States.

Alternatives Considered

Little Hotelier

Switched From

RoomRaccoon

Pros

Customer service is outstanding. The product is excellent and relatively easy to use.

Cons

Can't reach customer service on weekends in case of emergency though honestly this has not been a problem. I wish they had a help catalogue that could be searched by problem/issue that would provide written instructions for how to perform various functions

Pros

Provides regular update to improve the system. Also provided customer service designed to help the customer improve as well

Cons

Sometime the changes (improvements) are hard to keep up with.

Pros

The ease and client support is fantastic, our reservation system is steamlined and so easy to navigate

Cons

NOTHING! Maybe that a guest can charge things to their rooms even if we haven't properly checked them in yet on our system, this seems easy to correct.

Pros

I like their professionalism, quick response to my needs. Easy to manage calendar on ResNexus .

Cons

I have nothing to say, I like everything about ResNexus.

Pros

We evaluated several leading online reservation/propertty management platforms before selecting ResNexus and I can confidently say that we made the right choice.In addition to being a very functional and intuitive platform that addresses a number of business needs, ResNexus customer support is top notch. Specifically, our Red Carpet Professional - [sensitive content hidden] - is the best customer service partner I've experienced anywhere in my 30+ year career. She is always positive, professional, courteous and prompt to help.I wholeheartedly recommend ResNexus to any hospitality property owner.

Cons

Some of the third party inegrations take some work to implement - and some practice getting used to, but they are worth the effort.

Pros

We have been using Reservation Nexus (Resnexus) for many years. They have been keeping up with the times and making changes to fit the market on a consistent basis. The web designer is easy to use and brings our website to the forefront of the competition. The have the best team for support. They work right with you to solve and issues and fix things asap.

Cons

The only thing I have been complaining all along about is the fact that new reservations do not 'pop up' for us to know there is a new reservation. This would be super helpful especially for last minute bookings. It is not feasible to keep checking emails or going into Resnexus Search to look to see if there is a last minute booking. Having a 'pop-up' letting you know this was a feature I had on another platform that I loved about it.

Pros

ResNexus has significantly simplified my business's booking and reservation management process. Its intuitive interface allows for easy navigation and setup. The comprehensive reservation management system handles bookings, check-ins, and check-outs seamlessly, while automating guest communication. Integration with third-party platforms saves time and reduces errors.

Cons

Although they have rolled out a mobile application for the system it is in the beta stages. the absence of a dedicated mobile app limits the convenience and flexibility of accessing ResNexus on the go. While the platform does offer mobile access, the streamlined app would enhance the user experience and make it even more convenient for users who frequently need to manage reservations and bookings while away from their computers.

Pros

Ease of use and stream-lined processes. It is easy to create a new reservation and has much fewer clicks in the process than other systems. It's also easy to understand the information presented and does not require a lot of clicks and digging to find information like payment history, guest's previous stays, communication, etc.

Cons

Waiting list needs improvement and automation so that we don't need to remember to check it. Website Builder & management needs improvement so that employees can learn to use it with ease. Option for guests to create an online account to manage their own reservation would be a plus. It is currently very tedious and difficult to create/adjust rates. Reminders feature could be improved by clearing reminders from everyone's profile once it is marked complete. I would like to be able to add sites to a group of blocks from the grid. Integration with discount memberships like Good Sam's to allow input of membership ID when making an online reservation to verify their membership status. Better promotion/discount code features.

Pros

I had to train myself. ResNexus was very easy to learn. There are many options to customize the system to meet your business needs.

Cons

I would like to have more options with the payment section in Group Reservations; the ability to add a payment that is not tied to a particular guest, to be held "on account", then applied at a later date.I would like to have more options in report generation; the ability to apply as many filters as we need to create a super customized report in various areas.

Pros

I like the staff, very helpful for the most part. I am a hands on kinda person. The booking engine folks are fabulous. the Website end...well not so much. They prefer just to email directions vs talk to folks on the phone.

Cons

I not that happy with the constant changes of how the calender looks. I am not happy at all with the number of scammers that are sending virus links as if it were a reservation.

Alternatives Considered

ThinkReservations

Reasons for Switching to ResNexus

the previous owner had it

Pros

ResNexus makes organization much easier to keep up with that hard copy only. It also allows connections for online booking.

Cons

Creating marketing materials using ResNexus is very difficult. Many of the functions do not come with instructions that allow you to see the use, and the amount of functions available for use are extremely limited. Our front desk staff are also unimpressed with the updated "Grid" screen and have been hesitant to switch over to it.