User Reviews Overview
About SendPulse
SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business. SendPulse features include: - bulk email and SMS service; -...
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
I love how easy it is to use and the template library is extensive
My favorite feature of the EDM campaign editing menu is. In the library, I was able to quickly locate a mailing template that I could then easily and graphically modify to meet my needs.
Pros
Sendpulse has improved the legitimacy of my company's brand and communications by making me look more competent in my dealings with clients and customers.
Cons
The lack of sufficient Email verification is the thing I despise the most. We should all verify emails before sending out a campaign, but nobody ever does. Unfortunately, I can't check all of my listings every month because of the monthly limits on email verification.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Good platform but need little bit of upgrades
I'm still testing the platform
Pros
The price is quite cheap. It's easy to use in some ways.
Cons
Maybe a Contacts section with more specific features. More native integrations with other apps and CRM's
Reasons for Choosing SendPulse
The platform doesn't work and have a lot of failuresReasons for Switching to SendPulse
The price comparing with the email sends and contacts allowed- Industry: Design
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Connect WhatsApp Business Account
Cons
I have been trying to call or email for the last 3 days but it doesn't happen and the support system of this logo is not good because it says to call or email but no call or email comes and when I log in and go for support it says no one. It is a new person and it is difficult for him to explain everything from that point of view and he does not know how to write an email to anyone. I have wasted a lot of time because there are other platforms that provide better service than you are doing.
Top SendPulse Alternatives
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Monthly for 1+ year
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Review Source
Unlimited Email Marketing in Affordable Price
Overall, it has been a great experience with SendPulse as I have been using it to send marketing and automated emails using API. I wasn't expecting Course Builder to come with it but it's also a great tool. I highly recommend SendPulse to everyone; especially because you have the free options to play with before being a paid customer.
Pros
I generally use SendPulse for email marketing campaigns and I like how I can send basically unlimited emails on any paid plan. I don't send a lot of emails but its one less thing to worry about while using SendPulse. The plans aren't expensive either - just around the market price. Although, I haven't launched it yet - I am working with the course builder and it also seems great so far. The Web Push Notifications are handy for me as I have collected a fair amount of subscribers.
Cons
I noticed 'sometimes' the emails I send go to trash even though I have verified domain using DNS or something. Except that, I do not recall of any thing that I don't like about SendPulse.
Response from SendPulse
Thank you for your review. It's great to see that you are using a range of SendPulse tools.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Very easy to use.
SendPulse offers a wide range of services to implement in your marketing strategies. The support is fast and very competitively priced. I have done excellent with their email service. The automation and built-in A/B testing made it very easy for me to convert. It is very interesting to be able to have a free version to test it, it is fully operational, only limited to the number of emails, which is logical. Very useful to test it before signing up.Overall the experience has been very satisfactory, they have a lot of tools they provide for tracking Campaigns and the behaviour of your users.
Pros
Is easy to use, and integration very simple. Works fine.
Cons
I haven't found anything I don't like yet. Maybe they could improve the user/price ratios?
Reasons for Choosing SendPulse
Sendpulse is better, with more services and cheaper.Switched From
AcumbamailReasons for Switching to SendPulse
Services an price.- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Terrible customer support
We lost much money using this app, never again
Pros
Cheap app with many declared marketing tools
Cons
Terrible customer support, they don't want to help us to resolve any issues
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Lead Capture & Management Tool: SendPulse
Pros
It is easy to create, customize and send mobile optimized emails with SendPulse.
Cons
It is a perfect suite although it is highly priced compared to alternatives.

- Industry: Events Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Good experience
During my virtual journey through the intergalactic realm, I stumbled upon SendPulse, a mind-blowing marketing platform operated by a team of friendly AI aliens! They offered an out-of-this-world experience with their hyper-personalized communication channels, allowing businesses to connect with customers across the universe through cosmic emails, space-age SMS, and telepathic push notifications. And let's not forget their AI-powered starship chatbot, aptly named AstroBot, who was always ready to navigate marketing conundrums in the blink of a binary eye. It was truly a cosmic marketing adventure that left me starstruck! 🚀🌌😃
Pros
The thing I liked most about SendPulse was their super cool mascot, a friendly AI-powered unicorn named Sparkle! It would pop up on the dashboard with quirky messages like "Let's create magic together!" and "Time to sparkle your marketing!" It added a fun and whimsical touch to the whole marketing experience. Plus, who doesn't love unicorns, right? 🦄😄
Cons
One thing that frustrated me about SendPulse was their obsession with sending virtual high-fives every time I logged into the platform. At first, it was cute and motivational, but after a while, it became a bit excessive. I mean, I appreciate the positive vibes, but I'd rather have a streamlined dashboard than a barrage of digital high-fives every time I wanted to get some serious marketing work done! 🙌😄
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
My Experience With SendPulse
Pros
When it comes to handling marketing, SendPulse is an all in one marketing solution
It makes email marketing easy and also comes with helpful CRM features
Cons
No bad experiences, SendPulse has been smooth
- Industry: Publishing
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
Pretty similar to Mailchimp and other email marketing software
Pros
I tried SendPulse out of curiosity after I saw someone on Facebook talking about it. The free plan was attractive, so yeah, I had to give it a try. It was easy to import a part of my contacts (to fit the free plan's limits). Creating my first campaign was a bit confusing in the beginning, but after a while, I got the hang of it. Deliverability okay, so far.
Cons
The pricing model is not to my liking at all. I appreciate the "Unlimited number of emails" aspect that they offer even for the cheapest paid plan, but paying more for every 500 contacts is just not enticing.
- Industry: Education Management
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
User friendly and easy to use affordable email marketing and management
The automation feature helped automate redundancy in our response to our clients, and it gave a professional outlook when clients contact us that they recieve an automated email no matter at what time of day or night without delay and this shows the professionalism and helps us capture and filter the genuine clients for follow.up and conversion.
The campaign feature also helped us with our campaigns, and love that the system can detect any error emails and give indication of how many opened and clicked and much more gives us good feedback of how our campaign went.
It would be excellent to know if our emails are going to spam box or inbox directly, this would give us some sense of how healthy is our ip /and should we need to change it.
Pros
The automation feature was a dream for us! It saved us a lot of redundancy and at the same time gathered the right target we needed to market our services.
Love that they are recently expanding to landing page and CRM which I am very excited to explore.
Cons
There are certain features that I wish could be added as it would help tremendously,like knowing any duplicated entries in different contact list.
The automation have more control over knowing how is in the loop and to be able to fix it.
Reasons for Choosing SendPulse
The rates and automation flexibility at the time of switching was more rewarding at sendpulse and it gave us what we needed .Reasons for Switching to SendPulse
The rates and automation flexibility at the time of switching was more rewarding at sendpulse and it gave us what we needed . The customer service was splendid, quick and very helpful.Response from SendPulse
Thank you for your kind words about our customer support. We are happy to know that email automation is helping your business.

- Industry: Writing & Editing
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Great for businesses just starting out
I really haven't had any negative experiences with SendPulse, other than some minor complaints detailed in the "Cons" section of my review. They've been very helpful and friendly in fixing any issues I've had, and overall I've enjoyed working with this software.
Pros
I like the fact that it's inexpensive/free to use for most business owners with a small contact list. Most email marketing sites offer a pretty pitiful number of contacts/email campaigns for their free trials, and then hike the price up significantly for those who are in between just starting out and having a huge following.
They don't have a lot in the way of ready-made templates, but it's easy enough to customize your own, and their interface is pretty user-friendly.
Cons
It can take a considerable amount of time between sending an email campaign, and the delivery of said email campaign. I also don't like that, after going through the proper steps to make my newsletters comply with standards, I may still be regarded as spam and not be delivered to the inbox of the person receiving the newsletter.
Alternatives Considered
MailchimpReasons for Switching to SendPulse
While other sites had better features and template options, their overall costs were far too expensive for a business just starting to build a customer base, and their free trials were incredibly limited.- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Simple to setup and effective
The product is exactly what I needed for my small business. I use email marketing.
Pros
Inexpensive, easy to use and very effective
Cons
I have no complains until now. The service is cheap and effective.
Alternatives Considered
Mailchimp- Industry: E-Learning
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
I recommend Sendpulse
Pros
Sendpulse It is a useful and easy to use tool.
Cons
I would like to have more attractive and varied landpages
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
helps to automize business
Pros
the facilitation of business automation
Cons
in chatbots it is not possible to regroup the buttons in the way you want
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
Im using the trial
Pros
they have a 7 days free trial so i can test if it works for me
Cons
i think that i need to used more to find someting bad
- Industry: Entertainment
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
the best tool i found
I only use it for sending emails and email campaigns, and I love it. Delivery is great, reports are simple but accurate. It was really the best value for money I found.
Pros
email management is amazing, easy to use and understand.
Cons
não sei dizer. realmente, para a minha necessidade, não tive problemas.
- Industry: Paper & Forest Products
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
Interesting features
good so far
Pros
I am interested on creating a chatbot and my necessities may grow and Sendpulse already has lots of good features.
Cons
Not used enough yet to say. My intention is to create a chatbot to automate 100% of the buying journey. For that I need to integrate whatsapp and mail, maybe some sales systems from the partners
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
they do not clearly communicate the changes, it smells like a scam
I think it can improve
Pros
It seems to me an acceptable service, not very ergonomic but acceptable
Cons
I have worked on the platform and it seems comfortable to me, but they have made last-minute changes and they have not published or notified by email, I am still waiting for answers from a person in charge
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Marketing automation for medical office
Excellent
Pros
WhatsApp Bot and easy of implementation.
Cons
On big plan that cover the most important features with a discount.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Very Good
Pros
Easy to use, fast and accurate technical support and very good business service
Cons
It is not possible to register the sale by products, only by deals.
Alternatives Considered
FreshdeskReasons for Choosing SendPulse
most complete solutionReasons for Switching to SendPulse
Solution in Portuguese and cheaper price- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Free trial
multiple chat bot for oe buisness with various chanel might be a little bit easier to set up all at once.
Pros
Chatbot is very usefull and easy setup.
Cons
the interfase its a bit slow, might be a better way to do it
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Super Easy
Pros
This was a super easy and quick setup tool for chatbots.
Cons
The interface is so simple, it dont seems a powerfull saas in first impressions
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Good but API is hard work
So – I am going to caveat this whole thing with – if you’re not interested in using the API or you are not coming from another service with an existing API integration, this probably won’t apply to you.
Summary: 2 different API’s, both awfully designed, both poorly documented, both with completely different authentication methods, credentials etc. however, the application itself is great, so if you’re not using the API, it’s probably fine.
Full Review:
SendPulse has a functional API, but it feels like it was created by someone that read a REST API book of best practices without really thinking about how people would / should use it.
My biggest problem is the way authentication works (on the main API which is for sending your campaigns, managing subscriptions etc.), sure it follows all OAUTH standards, but this means you need to manage identify on your application so you send all the correct tokens etc., it feels very Salesforce, not Slack (if you have used either of these API’s you will know, Slack is easy, Salesforce is really really hard) – another comparison would be that it feels like IBM made this software when you are using the API, not a start-up.
If you are coming from something like MailChimp – the MailChimp API is easy, send a request with your API key and whatever you are requesting happens or you get a meaningful response, I have seen many garbage responses from the SendPulse API – you cannot guarantee JSON will come back, sometimes you get HTML, sometimes you get a weird HTML 404 page with some Yahoo copyright notices all over it, it all depends on how mangled your request is – so on top of having to worry about handling identity, you need to handle all sorts of strange responses not just JSON – and therein lies the next problem – DOCUMENTATION:
The API documentation is god-damn-awful, and because the API is quite complex and / or obscure in terms of how you request stuff, you often end up with garbage responses and have to trial-and-error how stuff works.
SendPulse has created a bunch of libraries to make this easier, and if you want to hang your PHP application by using their library, then go ahead – but if you have some kind of background task manager you will probably have to write your own stuff, which in most cases would not be too hard, but because the documentation is sparse, I really struggled to do even the basic stuff with CURL on the command line – if I was to suggest anything, provide CURL examples like Slack does, at least that way I could reverse engineer the CURL to sort out the lack of actual documentation (again, it’s a problem because the API responds with junk HTML if you get your request wrong so you don’t know what is actually wrong and have to trial-and-error a lot).
On top of all of this, if you are planning on using the SMTP send-alone API, you have a completely different authentication process – one that I still have no idea how to make work – this is what the documentation says about how to authenticate: http://i.imgur.com/sVAc3II.png
(the original documentation is here, but I think you need to be logged in to view it: https://login.sendpulse.com/manual/smtp-api/)
I personally have no idea how to authenticate against this SMTP API. I have not yet asked support about it because they are looking at something else for me that is more important, but I just don’t…….. what….. from the documentation (a required parameter to authenticate, IV): “iv – an initialization vector, encrypted by a public key with an OpenSSL Library usage” – what is this? Why is it never mentioned again? how do I get it?
And most importantly, why on earth is it different to the (already convoluted) other OAUTH authentication on the main mail API?
Anyway, to wrap this up, I picked up SendPulse because I needed both templated / campaign based email and SMTP / transactional email and I previously had MailChimp, but did not want to pay for Mandrill because my SMTP volumes were super low.
SendPulse is fine, but I have wasted more time than the money I would have saved just using Mandril, however if you can get over all of this, the product is actually pretty good which is why I have not left a steamer of a review score, and as I said at the start, if you are not using the API it is great.
I just hope they release a new version of the API that focuses on functionality rather than horrible REST standards (although I’m not convinced all of this is standards compliant), which I think have generally been thrown away by the new-wave tech start-ups so people can quickly deliver value.
Pros
Price
Web Interface
Email Builder
Cons
API
Can't use Email Builder emails in the SMTP email interface
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Easy email marketing
Pros
Email marketing is one of the successful ways to promote your business, present various offers and reach the people interested in your activity. So creating an attractive and understandable email body for such purposes is much more manageable when we use SendPulse. It has pretty good widgets, blocks, and tools that make the email-creating process enjoyable even for those who don't have time or skills for designing. I have been using this product for informing our clients about the latest offers on flights, last-minute sales and so on. You can track the users that received the email or opened it. It is quite easy to add/remove contacts or make new lists.
Cons
It would be better if SendPulse had more design tools suitable to the company's style.