vcita Reviews

Pros

The freedom to do everything necessary to run a small business

Cons

The credit card processing procedures were a bit ridiculous

Alternatives Considered

Reasons for Switching to vcita

Pros

I love vcita because it has all the tools I need to run my business: scheduling, appointment reminders, taking payments, various packages, e-mail marketing options, a variety of reports, even AI platform, etc.

Cons

can't think of it, they are always improving existing and adding new features

Pros

Vcita offers many great features. I was eager to user the software because it truly is an all in one business management software. It offers payment collections that can be linked to my paypal and stripe accounts. It also allows my business to schedule appointments integrated via my google account.

Cons

Although the features are worth it, The almost $60 price point is simply not feasible for my business at this time. The free trial however was a nice introduction to how Vcita can a improve my business.

Pros

Its extremely user friendly! Its an all in one interface

Cons

It doesnt integrate well witg Instagram

Pros

It's fantastic, made my business admin so much easier!

Cons

Would prefer more options for rescheduling and different blocked off time colours for different things

Alternatives Considered

Reasons for Switching to vcita

Pros

The app. The scheduling. The payment method set up. The Zoom integration. The customer service.

Cons

Not user-friendly with MailChimp or Squarespace. The additional cost for coupons and fliers. Not being able to delete recurring events when the event didn't happen.

Alternatives Considered

Reasons for Switching to vcita

Pros

Very helpful and helped my business format out alot

Cons

That my payments documents whete missing for dats before i had to call to have them refreshed back to my platform.

Pros

They fact that they allow for group scheduling really helps me with my business needs.

Cons

The website is a but complicated when it comes to scheduling my group services. I wish it just had a scheduling button.

Alternatives Considered

Reasons for Switching to vcita

Pros

The ease of use for my clients is the top reason we love VCita.

Cons

It isn't as customizable as we would like and we cannot track inventory.

Alternatives Considered

Reasons for Switching to vcita

Pros

I can make appointments and pre-charge the client at once

Cons

The settings for group activities needs improvement

Pros

We like the way it ties our contact form, CRM and invoices together.

Cons

Invoices can only be paid by one person. They can't forward to someone for payment.

Alternatives Considered

Reasons for Switching to vcita

Pros

I like that they say we have 200 employees but in reality it took weeks to schedule meeting

Cons

The app seems easy to use but in reality time consuming to set it. You need a customer relations team. Guess what, they are the worst

Alternatives Considered

Reasons for Switching to vcita

Pros

I really like how the appointment setting process work and also how clean it looks on my site. This is pretty much the main use for your platform. Most customers seem to be able to figure out using the appointment setting feature so decent UI, not everyone can use it but honestly after speaking with them I dont know if those people could even send an email if they had too.

Cons

I am paying about 2.5 times what was when I first started using your service. When speaking with customer service they said it was because all these other things were added. Many of the items added since I started working with your company I do not use or have any plan too. A plan suited to my use would be more ideal. In regards to operation this something I contacted support for in the last couple of months, but when syncing to my calendar it loads 3 very long urls which make it hard view info as easily on a mobile device which is mostly where everyone here views the appointment. Ideally some sort of URL shortener should be added to clean up the calendar notes. Here is a sample from my cal and what your service put in.The mobile add is very slow to load and navigate.

Pros

Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.

Cons

THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!

Pros

This by far is the best user-friendly platform I have seen and implemented. I have used several types of CRMs over the years, but this works by far the best for me and what I am doing. I refuse to change!

Cons

Like everything there is always room to grow or for improvement, but Vcita has so many apps and integrations it made it so simple to create and implement almost immediately, hardly much of learning curve at all! Vcita now has their own CC processing if you don't have one set up already with paypal, stripe or square. the only drawback is they don't batch right away and can take few days to see in account, but if that's no big deal, then Vcita is the way to go!

Alternatives Considered

Pros

I did like that you can put all of your comunication and documentation into the system.

Cons

Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records!
Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved.

Pros

vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).

Cons

This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.

Pros

1. Love the POP up on the website - engages visitors and my business grew because of it
2. I like the ability for my patients to schedule their own appointments and I can make recurring appointments
3. People can schedule with other team members
4. Syncs with Google Calendar
5. Works well on mobile

Cons

1. On rare occasion the sync with Google calendar doesn't work and it messes up my schedule.
2. I ask for 48 hour cancellation but clients can still cancel last minute and the system lets them reschedule it even though the policy says they cannot
3. Email campaigns are rudimentary and are extremely cumbersome for those with over 500 mailing list and one cannot divide the blast based on metrics (the most active clients in the last 6 months, certain age groups etc.)

Pros

I love the ease of use and how I have a system that helps me stay organized with all my upcoming clients

Cons

The online calendar on the mobile device is not as easy to use compared to the desktop

Pros

RemindersText communication with clienta

Cons

I wish the payment system allowed for tips

Pros

What is fascinating about Vcita, it affects all sectors of activities. Instantly manages our invoice and saves us valuable time.

Cons

Since I use Vcita , I don't find any problem. We would say that it has more advantages than disadvantages. But not against the monthly price to have it is high.

Pros

This tool has been my number one go-to resource for lead generation. In my business, contact is king. Giving clients and potential clients an easy way to access my calendar, and set up a time to talk, is a central part of my business model. It links in easily with my website, you can see it in action at westfallonline[dot]com

Cons

I wish that there was a link from email on iPhone to the actual software (app). An email link pops open the browser, and asks me to login. For some reason, my browser doesn't remember that Vcita and I have been dating for quite some time, and it asks me to login. Which causes me to open the app. Not sure if this is an iPhone issue, or an operator error, but I don't like the extra steps to confirm an appointment.

Pros

I really like the calendar management features

Cons

Wish it had pipe line management feature

Pros

I like having all my clients in one place. I love that new features are being added all the time. I love that I can integrate it with my website

Cons

I would like more payment processing options
I would like to schedule my campaigns
I would like to add videos and more than one image to my email campaigns
I would like a better followup system so I can note what the followup is about how many times I have called and moniter my contact so they can be removed if not intreseted

Pros

I love using the software since it's an all in 1 tool.

Cons

I dislike the document feature because I should be able to open 1 file and continue scrolling into the next attached documents. When opening each file 1 by 1 I lose my placement and have to start all the way over while reviewing files.