AlohaABA Reviews

Pros

Aloha is very thorough and offers a lot of features. The team offers video support to help with billing and scheduling questions, which is very beneficial when starting to use any technology that is unfamiliar to the user. We love that you can see both client and staff schedules while overlapping the view if needed. This is great for planning out schedules and even scheduling supervision. Also, the claims process has run smoothly and we can see everything in one place!

Cons

The view for scheduling isn't as user-friendly and you cannot see a monthly view for the schedule. However, Aloha has been quick to respond to this and work with their development team to make this view more user friendly. No software is going to be perfect and all you can ask for is that you have a team like Aloha that is willing to take user feedback and apply it.

Alternatives Considered

Catalyst, Rethink and CentralReach

Reasons for Choosing AlohaABA

We wanted a more user friendly platform that is ran by people who know how ABA works!

Switched From

CR Essentials

Reasons for Switching to AlohaABA

Aloha had a team of BCBAs that knew what they were talking about and were willing to support and keep growing as the needs of the users grow.

Pros

The software is very user friendly. Each clinical staff takes about 30-45 minute to learn the appointment and scheduling features during orientation training. Our biller took two initial training sessions with Aloha staff to run the basic billing process. Customer service has been the best in town, everyone is responsive and helpful, including those in the management positions and higher ups.

Cons

I would love to see Aloha to offer most customizable reporting features for executives to run analysis of the business.

Pros

Billing and reports are very well done.

Cons

The user interface with scheduling could be better. The month view isnt useable. All the cons have been submitted as tickets by myself and [sensitive content hidden].

Pros

Easy to use and navigate. Like how simple it is to add in authorizations and sessions.

Cons

Be able to make a session for a client without assigning a technician. Maybe have an area for 'open shifts' or 'floating sessions'. This way if a technician is out we can simply remove them while looking for coverage.
Would love an app to get onto Aloha, like a shortcut.

Alternatives Considered

CentralReach

Reasons for Switching to AlohaABA

Linked up with motivity which is the data collection system we wanted to use

Pros

All of the features are well thought about and very specific to the needs of my field. The customer service is top-notch and uncomparable to other similar organizations. I appreciate the very prompt and individualized support.

Cons

I really enjoy and appreciate that Aloha integrates with other data collection platforms but it would be great if they had their own and everything was just in one platform. It would be great if the system was a little faster. It can be slow to save information.

Alternatives Considered

CentralReach and Total Therapy

Reasons for Switching to AlohaABA

I interviewed and viewed demos with over 10 companies. Aloha was my top choice due to their comprehensive features and customer service. I also appreciate the personal attention I received and the "feel" of a small business where I know who to contact and did not have to be sent to a switchboard or call center when I need help.

Pros

Aloha is very user friendly, training staff to use the new software was an easy process. The Aloha staff was there supporting during the entire process and continue to be available and work with us on getting the most out of their product.

Cons

Aloha continues to update their product and add new features hard to say there is anything I like least about the software as they are always improving.

Alternatives Considered

CentralReach

Reasons for Choosing AlohaABA

The system was slow and customer service was non existent. We were left to fend for ourselves.

Reasons for Switching to AlohaABA

Price and the feeling that Aloha cared about our business where as Central Reach didn't seem interested.

Pros

I loved the ease of set up. My onboarding did not take that long. My onboarding specialist made time for me and did not rush me when I had questions.

Cons

I don't have any Cons directly related to use of the system. I do think some of the help documentation may be worth of a revisit for updates, but overall -- great product.

Pros

We have loved all of the support we have been given throughout our implementation process ([sensitive content hidden] have helped us, specifically). Throughout the process, both have answered our questions and addressed our concerns very professionally, quickly, and fully. Much of our anxiety regarding transitioning from another platform to AlohaABA has been thoroughly alleviated.

Cons

Getting acclimated to some varying features has been my least favorite part of our migration process, but this is to be expected and is not a con at all; we simply need to get used to a better product--there are worse fates!

Pros

Integrates with HiRasmus for data collection and therapy service notes. Can pull billing and payroll reports quickly and efficiently.

Cons

Having to adjust appointments for concurrent billing

Pros

We’ve been using Aloha for our in-home ABA agency, Play-Based Wellness, and it has been absolutely vital for our operations. The platform is incredibly user-friendly, making it easy for our team to navigate and manage our daily tasks efficiently.

A special shout-out to our Customer Success Manager,[sensitive content hidden]. She has been exceptional, always available to provide support and troubleshoot any issues we encountered. [sensitive content hidden] went above and beyond in helping us learn the system, ensuring we felt confident and well-equipped to make the most of Aloha's features.

If you’re looking for a reliable and easy-to-use system for your ABA practice, I highly recommend Aloha!

Cons

Aloha works really well on desktop, it would be wonderful if it had an app!

Pros

The outstanding customer support! The people behind the product truly make all the difference. The fact that the team who built the product is still actively involved and deeply understands customer needs is impressive. Their responsiveness is exceptional—I've never had to wait more than a couple of hours for a reply from their support team. It shows their commitment to both the product and their customers.

Cons

While there have been a few minor glitches and occasional unexplained errors, the exceptional customer support more than makes up for it. The team is incredibly responsive, quickly addressing any issues and even jumping on a call to fully understand the impact on your organization. Their dedication to resolving problems is truly unmatched.

Alternatives Considered

Lumary ABA

Reasons for Choosing AlohaABA

WebABA was horrible. I switched from CentralReach to WebABA. CentralReach was good for billing yet terrible for data collection and extremely expensive. WebABA cost our organization money because of its “glitches” and their customer service was rude, passive aggressive, had high turn over, and overall the worst customer service I’ve ever experience.

Switched From

WebABA

Reasons for Switching to AlohaABA

We demoed a few products (can’t remember all of the names)I chose AlohaABA because my demo was a live demo and dont by [sensitive content hidden] . As a small business owner, my respect was through the roof that [sensitive content hidden] was still involved and cared about the experience of new customers.

Pros

Our company, Acuity Behavior Solutions ([sensitive content hidden]), provides individualized ABA Applied Behavior Analysis therapy to children with autism, and other developmental disabilities. AlohaABA has been amazing to work with for scheduling sessions, entering authorizations, tracking appointments, payroll, and sending billing out to insurance companies electronically. The system is easy to use, looks clean and professional, has lots of great reports, billing is easy to push out, and the staff there is responsive and helpful. Their email support team responds quickly, and every staff member I have interacted with has been wonderful. The billing services are run by a very knowledgeable team who has made my life so much easier. Their implementation startup team is readily available for questions. I have personally had a great experience and this is my opinion as the owner of a growing quality focused ABA agency. Overall, a great experience!

Cons

They are working on integrating data collection with a few other companies.

Pros

The customer service department at Aloha is amazing. We've had issues with time zones, and suggestions for appointment features and we are always getting very speedy responses. We've had the customer support team escalate things to web developers and they usually move quickly.

Cons

We hear that we're the first ones to ask about features quite often. Which is nice to know they are listening, but I would love for these features to already be in place.

Alternatives Considered

CentralReach

Reasons for Switching to AlohaABA

Jimmy was friendly and responded quickly and the price was great.

Pros

It is easy to use, and has a convenient dashboard for a holistic view of your practice, with important reminders, appointments not yet billed and snapshots of performance/activity. Above all though, is the customer service experience I have received- it is unparalleled from beginning to end. The training provided by [sensitive content hidden] is detailed and thorough, and she meticulously answers the questions asked. I also love that I can reach out anytime and for the first several months met with her weekly. I gained so much and it took the anxiety of managing the back-end billing, myself, to a much more manageable level.[sensitive content hidden] is so professional and supportive- she teaches you to accomplish those items on your own. The AlohaABA product is well worth its fee. Thank you [sensitive content hidden] for your perspective on what high-quality customer service yields- loyalty, support and a product that shines.

Cons

The utilization feature is a bit finicky i.e it would be good if it showed you remaining units in an easier way.The location drop down doesn't always populate the addresses for the appt you added, so sometimes, I have to manually enter these, even though I just did on the clinical appt.

Pros

I appreciate the excellent customer support and the effortless customization options provided by this platform. The responsive assistance enhances my experience, and the user-friendly customization tools allow us to tailor the platform to our specific needs seamlessly.

Cons

One feature of this company that I find inconvenient is the inability to save notes. It hinders organization and productivity as I can't revisit or reference important information. Implementing a note-saving feature would significantly enhance the user experience and functionality.

Pros

Practice management is critical in multiple ways to the success of an ABA agency. As a small business owner, we've used 2 other companies long term and trialed a few others. None compared to Aloha. The transition to a new system is a HUGE feat and Aloha walked me through it the entire way. The success of our transition would not have been possible without the support.

Cons

I'm not super techy so some things took me a bit to catch onto but with Aloha assisting me all along the way it was only a small issue.

Pros

Exceptional customer service
User-friendly
Aesthetically pleasing
No technical issues
Reasonably priced

Cons

Does not offer data collection features

Alternatives Considered

Rethink

Reasons for Choosing AlohaABA

Contact glitches and loss of information Unsatisfactory customer service Overpriced

Switched From

CentralReach

Reasons for Switching to AlohaABA

The ReThink platform was too complicated to use. The reports also required a download that was overly confusing.

Pros

Ease of use, robust system, accurate, excellent team!

Cons

Nothing. Although I should’ve used their full-service billing initially.

Pros

Support is amazing and unsurpassed in this industry

Cons

Haven’t found one yet the product keeps growing

Pros

The ALOHA team has the most-helpful, most friendly, and excellent customer support. I simply could not operate my small business at our current scale without the help of the ALOHA team. I am so proud I selected ALOHA as our performance management system.

Cons

The ALOHA team is working to update their scheduling platform. I look forward to the future integration with an AI scheduling company or their own updated internal system.

Pros

If you are familiar with Google, you will be able to navigate this software fairly easily. Great design and team behind it!

Cons

There's nothing that is overly frustrating as of yet, but we will keep everyone posted! All good so far.

Pros

We love the Personal touches. It feels like you and the aloha staff work for the same company .

Cons

I wish there was a better on boarding training process. Like a 30-60 minute course on the basics.

Pros

Hands down it has been the live support. Thank you [sensitive content hidden]!

Cons

Some of the features of the interface are not 100% intuitive

Pros

The user friendly features! With so many features available, it is still very easy to navigate.

Cons

So far I have not been able to find something I dislike.

Pros

The product is visually appealing, super user friendly, and doesn't complicate processes with redundancies like many of their competitors' platforms do.

Cons

I wish it had (a) tools for accepting online payments, (b) tools for culture building such as pulse checks, employee or customer surveys, customer relationship management tools, and employee relationship management.