User Reviews Overview
About Salesforce Platform
Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and resolve defects in cloud applications before deployment. The platform provides tools and services to automate...
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All Salesforce Platform Reviews Apply filters
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Best CRM software
My overall experience with the Salesforce Platform has been highly positive, marked by its extensive capabilities and flexibility. The initial learning curve was steep, but resources like Trailhead and the supportive Trailblazer Community made the journey smoother.
Salesforce’s customizability stands out, allowing tailored solutions with custom objects, fields, and page layouts. Development tools like Apex and Lightning Components, along with robust automation features such as Process Builder and Flow, significantly enhance productivity by streamlining business processes. Integration capabilities are strong, though complex integrations can require substantial effort.
The user interface, particularly with Lightning Experience, is modern and user-friendly, and the mobile app adds valuable flexibility. However, occasional UI inconsistencies between Classic and Lightning can be confusing. Performance is generally reliable, with minimal downtime, although peak times can sometimes cause slowdowns. Salesforce’s security measures, including data encryption and user permissions, provide confidence in data safety.
While Salesforce can be costly, especially for smaller businesses, the platform's extensive features and scalability justify the investment by delivering a strong return through improved efficiency and data-driven insights. Regular updates and new features demonstrate Salesforce's commitment to innovation, ensuring the platform evolves with changing needs.
In summary, despite some challenges, Salesforce’s robust customization, automation, and support resources make it a powerful tool for enhancing business processes and driving growth.
Pros
Salesforce has a large, active community and extensive documentation. The Trailblazer Community provides forums, user groups, and events for networking and support. Additionally, Trailhead offers free, interactive learning modules for users of all skill levels.
Cons
Although Salesforce is highly customizable, certain limitations within its framework can make it difficult to implement very specific or unique requirements without resorting to workarounds or third-party solutions.
- Industry: Philanthropy
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Selected platform for our business processes
We decided upon a platform approach for digitizing our business processes. We went though a significant procurement exercise to identify the most appropriate tool based upon our business requirements and salesforce was the decided solution. We initially implemented on one key process within the organisation and then have prioritized and adopted other key business processes as we mature using the system.
Pros
Our approach means that we have all key business processes (and subsequent data) in one location. This also provided consistency in approach and allows us to transform our processes as we adopt onto Salesforce.
The tool itself is incredibly flexible and powerful, and has never failed to meet our needs.
Cons
Development / developers need to be expert in Salesforce code, a non-technical user is not able to configure the system, even with 'easy' requirements. It's not a massive issue BUT one that small/medium size organisations need to plan for.
- Industry: Airlines/Aviation
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
A great software that has it all in one
Overall I enjoy using Salesforce, it has the capability of providing a great way to manage customer data for researching accounts while allowing you to add notes and process payments quickly.
Pros
It’s easy to not only process payments but see the entire account payment history. It helps reduce the time I spend on looking into customer accounts by having to use only one software . It gives in-depth customer insights enabling me to customize offers effectively.
Cons
Salesforce can be challenging to navigate due to its layout and the lack of a visually appealing interface. This can make it difficult to quickly access information as it’s hard to see with the current format.
Top Salesforce Platform Alternatives
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Robust with a learning curve
Working with Salesforce was great, working within the complexities of the Salesforce framework require a ton of training. Once trained it was fairly straightforward to use.
Pros
Very robust in its integrations and community
Cons
Too complex for small business or in our case, non-profit
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Good platfor, but too expensive to customise
Pretty user a pretty user-friendly platform for the Stansard sales cycle. Not adopted for Recruiting agencies.
Pros
Administrating
HR process control
Sales activities
Reports
Cons
It was too expensive to make automation and further development of the platform. The support was not reachable always.
Reasons for Switching to Salesforce Platform
It was the decision of the partners of the company.- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
An Expensive, but useful tool. The leatherman of software
Used at 3 companies across six years. Sales tools + Service cloud have been used along with platform itself. The fundamental tools it gives you to model your organizations data, integrate external data sources, and enable end users to interact with that data are very impressive. You are limited only by your budget + development staff/implementation.
Pros
- Reporting is first in class.- Ability/speed to implement new views for a specific team or use case is excellent.- Extent to which other platforms we use can be integrated with Salesforce.- Ease of user/permissions management.- Their product documentation is industry leading. If you need to use a new feature, or just brush up on an old one, as either an admin or an end user, the documentation on trailhead will both tell, and show you how to use it.
Cons
- High cost per license per user.- Implementation is key. It can be costly if you don't have an admin in house, or if you have a very complex business process you want to model in Salesforce. - Integrations with other data sources easily to enrich/link fundamental data + gain insights into data.
- Industry: Mining & Metals
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
All in one data capture and collaboration tool
All in one data capture tool to collaborate between teams and regions in an organization.
Pros
Easy to view, filter cases and update accordingly. Automatically sends email when changes are made. Can track inventory, issues, cases, business opportunities all in one place.
Cons
Heavy platform for some simple tasks. Also would be better if layout is simplified.
- Industry: Airlines/Aviation
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Salesforce Review
I love salesforce and the ease of info tracking and email sending. It is reliable and always has accurate information. Salesforce has many uses.
Pros
It is easy to keep track of tasks, leads, opps etc I love how we can open multiple pages on one page and we do not have to open a different tab.
Cons
How it signs out after a while, but this is okay it is one click to sign back in.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
A trustful and omplete platform for CRM
We are happy to use it on big data processing with low codes, specifically, it can be integrated well with our SQL.
Pros
We use Salesforce platform to realize the large data flow and communication across different departments.
Cons
The limitation exists for the big data management. For example, the duplicate data exists in the system and we need to do the manual merging.
- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Great platform for information sharing
Great resource for compiling and sharing information
Pros
Outlook plug in was one of the best features by far, live updates instead of having to refresh browser
Cons
navigating the tabs and pages (individually having to close each tab)
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Salesforce Platform Review
Pros
Salesforce App Cloud is a comprehensive platform that offers a suite of tools designed for building, managing, and deploying business applications. It integrates various services including Heroku, Force.com, and AppExchange, making it versatile for different types of app development.
Key strengths include its strong integration capabilities, allowing seamless connection with Salesforce's CRM and other third-party systems. This feature is particularly beneficial for businesses looking to maintain a unified ecosystem. The platform also offers robust security features, ensuring data protection and compliance with industry standards.
The user interface is intuitive and user-friendly, facilitating rapid app development and deployment, even for those with limited coding experience. This is enhanced by a rich set of pre-built components and templates available through AppExchange.
Overall, Salesforce App Cloud is an effective solution for enterprises looking to streamline their application development process, particularly those already invested in the Salesforce ecosystem. Its robust features and integrations make it a powerful tool for creating a wide range of business applications.
Cons
The platform may present a steep learning curve for beginners, and the cost can be a consideration for small businesses or individual developers.
- Industry: E-Learning
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Manage your contacts efficiently and get the data that you need
Pros
The flexibility, adaptability, scalability that Salesforce have, I have seen how different business uses it and this allows for any business to have a consolidated software for all their business need.
Cons
The price range in comparison to other products.
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Customisable Platorm for Enterprise business needs
Excellent experience with Salesforce for our complex business needs.
Meets our current and future platform strategy alongside having Salesforce themselves drive forward into new functionality and technology.
Pros
The platform is hugely scalable and adaptable for the majority of business needs.
Our requirement for business process automation and data integration is complex and not met by the majority of providers. The Salesforce platform is integral to our strategy and meets both our current and near future needs.
Cons
The scale of the platforn does require the correct knowledge to get the most out of it.
Whilst its plug & play for basic reuqirements, for anyone with a good level of systems ecperience, to get a complex use case designed and built and maintained requires significant investment.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Salesforce CRM Software
Innovative and has made me learn so much about new technologies.
Pros
It's all customizable and you can hand craft it to your preferences, integrations and necessities.
Cons
The learning curve is kind of big and it's a bit overwhelming at first.
- Industry: Banking
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Actionable way to smart work.Salesforce Platform is the secret behind all these smiles.
Scalability is a key factor in this software.No unnecessary tools which may affect someone's work.I am now at a peak performance and all thanks goes to this software.you should try it too.
Pros
It is easy to use this software no complicated settings or procedures.Has the most impressive features which makes it more efficient and interesting to use.If money value is your thing then this software caters for everything.we all need a software like this it superchanges your work to the best.
Cons
It was a nice experience using this software.Am glad it was created on the first place because it has jumpstarted my work and now I am a proud user.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Easy to use platform
Love the easy-to-use platform.
Pros
Easy to use, great reporting and trackability.
Cons
The drag and drop feature is touchy when it comes to building reports and editing the field order in the filter section.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
SFDC
excellent, I've been using salesforce since 2004
Pros
easy to use,
can stay in touch with my partners and clients on a regular basis
Cons
no cons i can think of at this moment. I depend on salesforce on a daily basis.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Salesforce
Pros
The platform is used daily and does the job for us
Cons
Nothing to say that is negative about this
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Salesforce - Not Ready for FDA regulated industries
Pros
Not very much. It is poorly conceived; everything is based on opportunities
Cons
As a Complaint handling tool, it assumes the user is selling toasters or laptops, not regulated medical devices.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Salesforce For Daily Work
Overall, there is a reason Salesforce is the standard when it comes to CRM and without it, my job would be much more difficult
Pros
What I like most about Salesforce Platform is the ability to track and manage all of my work and accounts in one place. Salesforce makes it easy to customize your org and provide the necessary resources
Cons
My least favorite feature of Salesforce is the limited features for document storage
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Love the tool, keeps getting better
It's easy to manage users
Pros
Simpplr is my favorite part of the platform. I love the sandboxes so we can test before deploying.
Cons
It can become a complicated admin mess.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Amazing features but too difficult and complicated to set up
This could really help our business but it has been a headache trying to get it set up the way we wanted to
Pros
Great potential for automation, lots of features, customizable
Cons
Very difficult to customize and complicated to set up, no chat support
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Salesforce
Pros
Ease of access and use. If Data is present in a field it can be reported on.
Cons
Nothing really, the platform is extremely intuitive and enjoyable to work with.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
A necessary CRM But lackluster for today's needs
Okay, but not really impressed anymore
Pros
It integrates with everything and can push data through other filters easily.
Cons
It looks old and cumbersome. It's so 2008
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Easy to navigate
Pros
I like that my company has been able to set up pages for each client we have, so when I need to reference something about my own client or a client of someone else, the information is readily available and provides any detailed history of what has happened on the account.
Cons
I'm new to using it, and have a very specific purpose that I use it for, so thus far I have no cons.
