Cin7 Omni Reviews

Pros

CIN7 works excellently as a Sales Tool, CRM, and Order Management software when connecting your eCommerce platform. it is excellent for Small businesses looking to get a grip on a more enterprise-level Inventory Management system.

Cons

CIN7 works great for a company not focused on manufacturing and just distribution. Due to CIN7 not being able to Commit stock for Backorders. Also not being able to have a Barcode System is a negative aspect.

Alternatives Considered

Fishbowl, NetSuite and Zoho Desk

Reasons for Choosing Cin7 Omni

Zarmoney was only able to keep inventory, Not locations, and create sales orders.

Switched From

ZarMoney

Reasons for Switching to Cin7 Omni

CIN7 was just the right fit for us at the right time

Pros

Moving to a new system is always a worry for a multi currency multi million pound business. I felt the transition from an outdated desktop system was pretty smooth. The import features are excellent and extremely flexible for Customer/Supplier lists, stock,PO's and SO's. The ability to have multiple currency cost pricing on inventory items is excellent. Adding contract and discount pricing to clients on an individual bases works really well. Stock kits or BOM work nicely and the connection to our external accounting package seems solid.

Cons

I feel the WMS side for the warehouse needs more attention. The ability to see more order detail from the order screen is required, the ability to expand an order view from that screen would have been really useful to see what items are on the job as a minimum without having to release to pick to see the order. The packing section does not allow to select multiple orders to the same destination for packing together. Not being able to allocate a supplier bill to multiple PO's without merging them into a single PO.

Alternatives Considered

SAP Business ByDesign, Odoo, Sage 300cloud, Dynamics 365 and NetSuite

Reasons for Choosing Cin7 Omni

To become cloud based and more flexible with API integration. The ability to have multi currency costing of products was key as well as serial number and batch tracking.

Switched From

QuickBooks Desktop

Reasons for Switching to Cin7 Omni

Initially I wanted and all in one ERP so everything was managed under one roof. The costs for most of the systems I looked at were expensive annually but mainly for the on-boarding. CIN7 has an extremely competitive monthly cost and the on-boarding was a fraction of the cost.

Pros

Cin7 Promises to do all the things you need

Cons

Cin7 has bugs throughout the system and the support is non existent to the point you simply cannot run a business using this software. We have had an inventory value difference of $80k that cannot be explained or fixed for over 12 months with zero support.

Alternatives Considered

MYOB Acumatica, NetSuite and SAP Business One

Reasons for Choosing Cin7 Omni

We needed a system that we could rely on and a support system that is existent

Switched From

MYOB Acumatica

Reasons for Switching to Cin7 Omni

Price and Functionality looked great, but the reality on the inside has been a horrible experience.

Pros

Cin7 has a good user interface and is quite user friendly.

Cons

During the time I used it, Cin7 was still adding new integrations and functions and what I needed was still not available.

Pros

I liked to easy to use features, Things are set out simplified and its not complex or difficult to work out. The support provided was excellent. I had [sensitive content hidden] for the onbaording process and he was always very helpful

Cons

That your onboarding team are located in India. Made trying to access onboarding help difficult

Pros

Integration with Shopify and Xero was easy. As we implemented all three programs at once it has been alot to take on board but Cin7 seems to be doing what it needs to.Went through a number of onboarding specilaists which was not ideal. We were not given reasons for the turnover. Our final specialist who saw us through the go live process was brilliant. Made himself available when we needed, followed up on actions and explained thinsg clearly.

Cons

Having so many onboarding specialists was not ideal for continuity of our onboarding.So much to cover off in a short period and it is not until you are actually live that you understand what you dont know. WOuld be good to have a customer success manager post go live and onboarding to meet weekly for a period of 6 weeks say to ensure things are bedded in well and you get an opportunity to explore greater use of the program as you learn more about how it works in a real life setting

Alternatives Considered

Unleashed

Reasons for Switching to Cin7 Omni

Functionality, Testimonials of current users, Price

Pros

Aman Solanki. Honestly, potentially the best help I've ever received for any product. Truly wouldn't be live on Cin7 without him, and I can't give him enough thanks. Knowledgeable without trying to lie about any limitations, insightful on different options I could explore without being over-complicated; everything you could ever want. Truly, truly incredible customer service.

Cons

Tax should be applied to individual items, rather than solely nominal codes / GL accounts - sure, I could create loads of accounts, but would be nice to be able to edit on each product. Also, would be nice if the selection for sales account showed whether it was purchases or sales, and the tax level.

Pros

Lots of features and capabilities similar to ERP platforms without the cost or complexity of ERP.

Cons

Pricing is punitive to smaller businesses and you are forced to pay far too much when only using certain parts of the platform. The customer service is dreadful and the platform is riddled with bugs that take months, and sometimes years, to be fixed.

Alternatives Considered

Unleashed

Switched From

MYOB Business

Reasons for Switching to Cin7 Omni

I thought it was a better platform with better features. I didn't think they would raise the prices so aggressively and that it would be so riddled with bugs.

Pros

I felt that overall the procuct functionality and options was pleasently surprising.I look forward to trying to utilise as much as we can moving forward.

Cons

Our initial onboarding experience was quite herrific and I found the onboarding process not quite flexibble enough or detailed enough to allow us to fully understand and utilise the product to its best ability.This process delayed our project start date by at least a month.We were how ever able to move on after allocation of another specialist.

Alternatives Considered

Fishbowl

Reasons for Choosing Cin7 Omni

XERO no longer was able to support our inventory requirements.

Switched From

Xero

Reasons for Switching to Cin7 Omni

As a result of our Head Office branch using this product currently otherwise you were running a close second place.

Pros

Cin7 initially offered us a great package, it has a lot of features which are great for running our business

Cons

The person who onboarded us was not great and wasn't a great experience, but the worst thing of all is that they've recently REMOVED PHONE SUPPORT. Considering we rely on Cin7 to run our business this is hugely counterproductive for us and we have to rely on an absurd ticketing system which makes resolving issues very time-consuming, frustrating and drawn out.When another equivalent platform shows up in my inbox I wouldn't hesitate to investigate and jump ship if it meets our needs, Cin7 is just another money-grabbing corporation that couldn't care less about its customers.

Pros

Easy access to help.Super easy to use.Very complete.And [sensitive content hidden] Super professional and always there to help on the onboarding part

Cons

Way to insert all the products.Videos not all of them in order.

Alternatives Considered

3PL Warehouse Manager

Reasons for Switching to Cin7 Omni

The person on the phone [sensitive content hidden] was super professional and didn't make any pressure for us to chose. He believes in Cin7

Pros

integration of the purchase of retail inventory

Cons

auto-replenishment and connect the online sale

Pros

Easy to use and obtain movement of a product with 1 click by checking the last 50 transactions. I wish there was a way to check more than 50 from the same feature, rather than running a report.

Cons

Product jobs often have problems being completed. Contacted support on numerous occasions but couldn't resolve. When a master code is build with SN and 10 serial numbers are entered, the production job often fails when completed and erases the serial numbers and the quantity being entered. Once clicked manually on the qty. box and have the SNs entered again, it always works. Components are in stock, but the production job module is having hard time completing from one attempt. Recent January 2023 update shows 50 last transactions in a different way, where now PO's show as "IN" and Sales Orders show as "OUT" while they havent been received, nor invoiced. Used to simply show "Open" and it was much clearer. Now everything is OUT or IN even if there's no movement.

Pros

Impacts most of the departments in the company with information of a job order and quite easy to use

Cons

it goes slow in the afternoons and the synch of Paid percent and the Total Owing is delayed

Pros

Ease of use, ability to link to so many platforms, open API, inexpensive for what it is capable of,

Cons

User controls are too broad so hard to manage what people can or can't do, COGS/margins are confusing,

Pros

Easy and fast to find parts and all kind of customers information.

Cons

Sometimes it is turning slow but I think it could be the internet and no the cin7

Pros

The most intuitive and user friendly software I've used yet. Integrates seamless with Xero & Shopify and reporting options are endless.

Cons

Doesn't always correctly allocate stock to completed orders.

Pros

Easy to Understand. There is a CIN7 Academy that will guide you how to use the software. Really helped me a lot when I was still learning the software.

Cons

I guess there sees to be need an improvement on the Cin7 Academy - Overall all is great!

Pros

Easy to use and a lot of functionality.Interfaces easily into Shopify and Xero.Great for running a small manufacturing and online business.

Cons

We have been using CIN7 for almost ten years.Great product with a lot of features and is reasonably priced. The reason for the low rating is that the support is woeful. If you can actually get someone to resend, then they are very professional and offer great support - the challenge is to get someone to respond.Tickets stay open for months; you have to chase and chase and chase.If you rang in continuously, eventually you would get someone - they have now stopped incoming calls.Chat is offline more than online.Sending a ticket in - is just a void.Hopefully, they will improve as the product is very good.

Pros

Granular views and control over inventory and sales orders

Cons

Need more integrations with popular CRMs

Pros

The reporting system on Cin7 was fantastic for our company, KPIs were recorded through it, as well as stock management.

Cons

Customer service wasn't very good, when we had an issue it always took a long time to resolve. This was a real issue when it was to do with stock, it showed incorrectly on our website, so an urgent request.

Pros

Ease of Navigation and integration with Xero.

Cons

No automatic saving of quotes when there are power outages. Search function does not work well for quotes/sales orders based on name.

Pros

Simplicity and Customization, ease of use

Cons

Rarely on occasion it runs slow for a short period of time.

Pros

It is the one-stop shopping of e-commerce and inventory management, every feature we were looking for we found with Cin7. All of the agents we dealt with were great and [SENSITIVE CONTENT] has made the process very simple for us and he has a great personality.

Cons

There is a learning curve that makes sense due to how many features there are however Cin7 has an efficient and thorough onboarding process.

Alternatives Considered

Unleashed

Reasons for Choosing Cin7 Omni

It wasn't meeting our company's needs.

Switched From

Lightspeed Restaurant and Lightspeed Retail

Reasons for Switching to Cin7 Omni

They met every need we had.

Pros

As a project based business we have found Cin7 simple to setup and run while providing us the tools to manage the business, it has direct integration with Xero our accounting software. We can track and import product, warehouse locally and remotely, control purchase orders, sales order and invoices.
We also use Cin7 to assist with local manufacturing , production jobs are key to this, we can also buy components overseas and ship to and overseas manufacturer and control all components and roll up landed costs

Cons

Some of Cin7 warehouse functions are not as sophisticated as other software, namely cycle counting and and total location bin transfers.( only be component)
Also a planning and scheduling module would be a welcome addition.
We have had problems with the imbedded exchange rates on purchase orders causing stock valuation errors