Pipedrive Reviews

Pros

Very easy to enter new contacts into the system, or to do a bulk import. Very Easy to search for contacts via the search query, including custom fields. You can select multiple contacts at the same time and edit their information in a multiselect format. Very easy to create custom columns that will enable you to organise the information that you need.

Cons

Not the best with organising tasks automatically or checking for overlapping tasks.They do not have a lead generation tool in the form of a lead capture technology or widget.Does not have an email marketing integration like more modern Real Estate CRM's

Pros

Does everything I need without having to do massive amounts of configurations.
Great UI/UX, Fast and intuitive.
Data can be in easily managed in bulk and exported and imported back in.
Automation Tools and Integrations with Make.com, Zapier are relatively easy to setup
Smart Documents, great inclusion considering the alternatives out there are priced so high.
Email Integration is pretty solid, if you team are able to be transparent adds a lot of clarity to deals/organisations.

Cons

Missing some customisation features which could help with business rules you want your users to follow or understand.
Not all data is easily accessed via API or Excel.
Price, Product models to simplistic for my particular use cases.

Alternatives Considered

Zoho CRM and HubSpot CRM

Reasons for Choosing Pipedrive

Slow, Poor UI, Required much more configuration to get the basics.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Pipedrive

Easy of use, Price, Feature set and Intergrations

Pros

It is a resource for basic information gathering.

Cons

It is not designed for complex data entry. Outside of text, there is no way to creatre formulas to help make the date compute beyond typed text.

Pros

There are many ways to customize and complete tasks that can be set for each user. I can grow with the service, upgrading to higher tiers for more tools.

Cons

All the customization can make it difficult to decide how to best implement the services across the company. The base tier restricts the use of certain tools that would be extremely beneficial to a small start up, such as automated cadence emails.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Pipedrive

PipeDrive is a more robust CRM than LessAnnoying. It allows for much more customization and room for growth.

Switched From

Less Annoying CRM

Reasons for Switching to Pipedrive

Salesforce is too complex for where my business is currently at. It would be too cumbersome to teach to a small business with tools that aren't necessary yet and not worth the price.

Pros

Ease of use ......... Easy to progress names from Lead to Customer

Cons

Nothing from a sales point of view It gives clear visibility of the status of the client .

Pros

It has a super easy user interface. Not a whole lot of features needed to use it for pipeline management.

Cons

A lot more stripped down contact management tool than some of the other major players.

Pros

Pipedrive is ace for managing our sales pipeline. It's really intuitive, which is great for onboarding new sales reps. I haven't had any dramas with tracking deals and keeping everything organized. The reporting features are pretty good too.

Cons

To be honest, it's not as feature-rich as some other CRM systems I've used. It could do with some extra marketing automation tools. Also, the mobile app could be a bit better. But that's about it.

Pros

I love how integrated everything is - making our customer relationship management much more seamless!

Cons

Perhaps the interface can get a little facelift

Pros

I like the visual clarity of Pipedrive. Deal tracking is simple, and the mobile app is very convenient.

Cons

I wish there were more options for customizing reports. Email integration could be improved.

Pros

It was ok, it was easy to operate and understand

Cons

Lagged sometimes if Internet was having issues

Pros

Everything just works well. Well developed software. Good user interface.

Cons

Not all the features I needed and cost was a bit more than other options.

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing Pipedrive

Much easier to use. Intuitive. Lower cost than Salesforce.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Pipedrive

Great usability and easy to use on a daily basis.

Pros

The best thing by far is the automated emails. We have workflows that trigger an email within 10 minutes of an action taking place. Without it, I'd have to constantly check my inbox. It's saves us a lot of time for more outreach and prospecting.

Cons

The setup was pretty gruelling for us. The property and workflow setups in particular took longer than we'd anticipated.

Alternatives Considered

Zoho CRM, Salesforce Sales Cloud and HubSpot Sales Hub

Reasons for Switching to Pipedrive

Pricing was an important factor for us and Pipedrive looked more than capable enough at half the price of some of the others.

Pros

The API is the cornerstone of Pipedrive for me and my company. We have a very fluctuating target group and update our Leads every month, which was a pain in the past but the API makes a breeze.

All around the API, the Automation and Filters allows our sales team to really concentrate on sales instead of checking leads and making decisions, they can just go down the prepared list and call.

Cons

I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit.

Pros

I love the amount of details you can input into this program. We need to have lots of different notes and details and variables for our business, like leads versus deals, and then for each contact we need to know where we got that client, why, what organization they are a part of, the organization's address, phone number, and the individuals addresses/phone, plus we are able to add activities, notes, whether the lead is cold, warm, hot, etc. The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every detail needed to know of a lead or client.

Cons

It is admittedly a bit hard to learn - it's very user-friendly, but because of how many capabilities and opportunities that Pipedrive has, it takes a bit to learn all the ins and outs.

Pros

With PipeDrive I always track. My sales growth rate and manage it well.Email tracking is now easy with this tool,has excellent tools which enabled us to grow more than we targeted.Data is safe and you can access it instantly when you need it.The best thing about it is that it can be used even by the beginners of for those with small business.

Cons

PipeDrive offers its best .I have no complains about it.

Pros

It has helped us solve the problem of disorganized sales processes by providing clear and structured way to manage our deals and leads.
Also it has improved customer relationship management.

Cons

It is easy to navigate and user friendly nothing that i dislike towards it.

Pros

Reporting functionality seems better than HubSpot.

Cons

Support when they're having server issues, which is all too often.

Pros

Our sales department uses it as a tool for the total management and sales process. It gives a database of prospective clients and keeps track of new applicants to maintain communication with them. We finally have a solution that allows us to keep track of all of our sales in one place and monitor their progress over time. Pipedrive's many features will enable us to accomplish our goals and more, including the collection of prospect information and the scheduling of follow-up meetings.

Cons

Larger organizations with a more extensive client database may benefit from an increase in the program's memory capacity, which becomes taxed when dealing with a significant number of registered contacts.

Pros

Pipedrive is simple to use and doesn't require extensive reading to grasp how it works. They offer some wonderful tutorials to aid with anything that may arise. It's an excellent tool for anyone looking for something easy to use and inexpensive. The tools allow our small team to keep track of emails, leads, and lead stages all from a single dashboard. Pipedrive is designed specifically for sales professionals. The management reporting tools are there and improving every quarter, but Pipedrive stands out for its ease of use for salespeople.

Cons

One disadvantage to using Pipedrive is that you have to pay extra to use some custom fields in the reports, and the fee can be rather high, especially if you want to unlock all of the features.

Pros

Absolutely nothing. We weren't able to use it for the past 10 months.

Cons

The service - from the top down;
Pipedrive needs to take a hard look at its service. There is no question that your approach is not a customer centric one. Instead, you implement policies, procedures, and scripted responses that work to ensure your staff and the company as a whole will not succeed in today's environment which requires both critical thinking and a common sense approach.

Pros

Pipedrive's intuitive interface, visual pipeline, and robust automation simplify lead management. Customization and insightful analytics enhance decision-making, boosting overall efficiency and results.

Cons

Pipedrive's pricing might be a bit steep for smaller businesses. Occasionally, advanced customization requires technical expertise. Some integrations could be more seamless.

Pros

Easy to use. Also simple to merge and remove duplicates.

Cons

You have to upgrade for some features, not always clear.

Pros

I like that everything I need to know is right there on one screen.

Cons

What I liked least was not being able to figure out how to use automation tools with it (and that's probably 100% my fault).

Pros

Pipedrive is a CRM that is incredibly user-friendly. It's easy to set up and navigate, making it accessible for even those who aren't tech-savvy. What I really love about Pipedrive is how highly customizable it is. You have the ability to tailor the software to your specific needs, which is a huge advantage.

Cons

One thing I don't particularly like about Pipedrive is that it can be a bit pricey. However, I believe that the price is worth it for the features you get. Another drawback is that Pipedrive doesn't have a built-in phone system. However, you can integrate it with third-party phone systems as an alternative.

Pros

It simplifies complex sales tasks thus saving us a lot. It also helps us massively on lead generation and follow up.

Cons

I like everything about the software. I have not yet experienced any shortcomings with the software.