--- description: Review of Genesys Cloud CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Genesys Cloud CX | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Genesys Cloud CX](/software/323407/pureconnect) # Genesys Cloud CX Canonical: https://www.softwareadvice.com.au/software/323407/pureconnect Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.com.au/software/323407/pureconnect?page=2) > Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so users have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center. Genesys Cloud CX is trusted by various small, medium and large enterprises and recognized as an industry leader across the globe. With pervasive automation, businesses can take the right action at the right time to create the best outcome. With Genesys Cloud CX, organizations can give their employees the information they need in one application built to engage employees and enhance the team’s performance. Use Genesys Cloud CX as an all-in-one application, easily add various packaged integrations, or customize the platform as per the requirements. It deploys in days and continually innovates with upgrades each week. Additionally, with real-time dashboards and up-to-the-second analytics, Genesys Cloud CX provides the insights required to run your business—no matter where the agents are located. > > Verdict: Rated **4.3/5** by 267 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 267 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Genesys - **Location**: Daly City, US - **Founded**: 1990 ## Commercial Context - **Starting Price**: $98.00 - **Pricing model**: Per User - **Pricing Details**: Genesys Cloud 1: $98AUD per user, per month (annual payment available) Genesys Cloud 2: $143AUD per user, per month (annual payment available) Genesys Cloud 3: $182AUD per user, per month (annual payment available) Hourly pricing also available. Prices listed are per named user, billed annually. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Argentina, Australia, Belgium, Bolivia, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Cuba, Czechia, Denmark, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Finland, France, French Guiana and 36 more ## Features - @mentions - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Monitoring - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Approval Process Control - Archiving & Retention - Assignment Management - Attendance Management - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer ## Integrations (18 total) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - UserVoice ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Cloud PBX Software](https://www.softwareadvice.com.au/directory/4757/cloud-pbx-software/software) - [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software) - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) - [Contact Centre Quality Assurance Software](https://www.softwareadvice.com.au/directory/4478/quality-assurance/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (884 reviews) 2. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.com.au/software/20027/chasedata) — 4.8/5 (330 reviews) 4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1787 reviews) 5. [Readymode](https://www.softwareadvice.com.au/software/171343/Readymode) — 4.6/5 (144 reviews) ## Reviews ### "Genesys Cloud CX is Still Great\!" — 5.0/5 > **Dennis** | *27 July 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Genesys cloud is super flexible and easy to use. It's becoming a power house of AI and integrations with so many services. > > **Cons**: There's is a fairly large barrier to entry for someone who isn't trained and familiar with the product. > > Overall I love Genesys cloud and it's been a good experience over the past few years. It's extremely powerful and flexible. Even more so than many of its competitors. ----- ### "Improving the quality of service provided to customers." — 5.0/5 > **Saskia** | *5 September 2023* | Restaurants | Recommendation rating: 9.0/10 > > **Pros**: Genesys cloud cx has been an invaluable asset to our company as the industry's leading cloud contact center platform. The fact that it may be easily modified to meet your specific needs is another plus. It's constantly up-to-date, and it takes very little time and work to put into deployment. I'm satisfied with its overall performance, and I must say that it's unusual to come across such a fantastic, bug-free, and straightforward platform. > > **Cons**: We finally found a means to communicate without breaking the bank with Genesys cloud cx. It's something I'd suggest for companies of any size. > > Our five insurance companies now employ a multichannel marketing strategy that combines inbound and outbound efforts to reach new and existing clients. In order to increase efficiency and boost customer satisfaction, we migrated from a purely voice-based system and a third-party Livechat to one that incorporates chat, SMS, and email. The downtime problems of the previous system were also addressed by Genesys. ----- ### "Solid Platform for Customer Support Documentation" — 5.0/5 > **Nadra** | *22 April 2026* | Facilities Services | Recommendation rating: 8.0/10 > > **Pros**: I like how Genesys now has CoPilot added. It makes it so much easier to wrap up a call and its specifics. > > **Cons**: Troubleshooting issues often requires waiting for support rather than fixing things yourself. Getting the reports you actually need takes way more steps than it should. > > Genesys Cloud CX is a powerful and reliable platform that has greatly improved how our team manages customer interactions. Its cloud-based setup allows our schedules to sync more effectively. ----- ### "Genesys Pure Cloud" — 4.0/5 > **Murat** | *29 April 2020* | Banking | Recommendation rating: 9.0/10 > > **Pros**: It is easy to use this product it is like a rock > > **Cons**: Price policies are not flexible and scalable. ----- ### "Genesys Cloud CX Review: Agile, All-in-One CX Platform" — 4.0/5 > **Anonymous User** | *17 July 2025* | Banking | Recommendation rating: 9.0/10 > > **Pros**: This is True omnichannel (voice, chat, email, social) in one platform. AI/ML tools (predictive routing, sentiment analysis) boost efficiency. Rapid innovation with monthly updates. > > **Cons**: I think high TCO and Advanced workflows require developer expertise. Also it's Regional Language AI - Hindi/Tamil/Marathi NLP accuracy dips vs. English, slowing vernacular customer support. Not offer pure on-prem. > > My experience is smooth, modern UI; intuitive for basic tasks, though advanced setups need technical skill. Scalable for all business sizes. Future-proof, enterprise-grade CX hub. Ideal for digital-first brands but needs IT commitment for complex use cases. ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.com.au/software/323407/pureconnect?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/323407/pureconnect) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data