--- description: Review of Kangaroo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Kangaroo | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Kangaroo](/software/324113/kangaroo) # Kangaroo Canonical: https://www.softwareadvice.com.au/software/324113/kangaroo Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.com.au/software/324113/kangaroo?page=2) > Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management, and analytics within a suite. Kangaroo loyalty program management program, allows users to reward customers based on their visits or spending. Customers can earn and redeem reward points by scanning a QR code from the Kangaroo app. Users can also award points to customers who purchase specific items. Kangaroo's loyalty marketing program empowers users to design targeted campaigns based on customer tags such as location and monthly spending. The solution also allows users to send messages to customers nearby the shops based on their geographical location. With the help of an analytical dashboard to track key customer metrics, users gain an understanding of customers' shopping behavior and are better equipped in making decisions regarding customer handling practices. > > Verdict: Rated **4.9/5** by 248 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 248 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kangaroo Rewards - **Location**: Montreal, Canada - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 79.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Try Kangaroo for free\! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today\! - Core: $79/month - Plus: $199/month - Elite: $399/month - For Enterprise, please contact sales - For API Access, please contact sales - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Antigua and Barbuda, Argentina, Australia, Bahamas, Bahrain, Barbados, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Denmark, Dominican Republic, Ecuador, Egypt, Finland and 37 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Scheduling - Awards Management - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Campaign Segmentation - Churn Management - Client Portal - Communication Management - Community Management - Contact Database - Contact Management - Content Management ## Integrations (14 total) - Adobe Commerce - Amazon API Gateway - BigCommerce - Constant Contact - Gorgias - Judge.me - Klaviyo - Lightspeed Retail - Magento 2 Grouped Promotions - Mailchimp - Pepperi - Shopify - WooCommerce - eCommerce Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) ## Related Categories - [Customer Reference Management Software](https://www.softwareadvice.com.au/directory/4211/customer-reference-management/software) - [Customer Advocacy Software](https://www.softwareadvice.com.au/directory/4271/customer-advocacy/software) - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Gamification Software](https://www.softwareadvice.com.au/directory/4722/gamification/software) ## Alternatives 1. [Smile.io](https://www.softwareadvice.com.au/software/329197/smile-io) — 4.9/5 (67 reviews) 2. [Referrizer](https://www.softwareadvice.com.au/software/153952/referrizer) — 4.8/5 (196 reviews) 3. [Tango](https://www.softwareadvice.com.au/software/133150/tango-card) — 4.8/5 (518 reviews) 4. [Tremendous](https://www.softwareadvice.com.au/software/262872/tremendous-rewards) — 4.8/5 (456 reviews) 5. [giftmall](https://www.softwareadvice.com.au/software/428584/giftmall) — 5.0/5 (51 reviews) ## Reviews ### "A Premium Loyalty Solution with Outstanding Support" — 5.0/5 > **Carlos** | *9 June 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Kangaroo is a comprehensive white-label rewards platform that truly delivers on being a full-service solution. The support from their team is outstanding—\[sensitive content hidden\], in particular, provided exceptional service throughout the process. > > **Cons**: The platform can be a bit on the expensive side compared to other options, but the value and level of service provided help justify the investment. > > Our overall experience with Kangaroo has been nothing short of outstanding. From day one, the platform impressed us with its depth, flexibility, and ability to fully adapt to our brand’s identity through its white-label capabilities. It’s not just a rewards platform—it’s a comprehensive, full-service loyalty solution that has helped us elevate the way we engage with our customers and build lasting relationships. What truly makes Kangaroo stand out is the people behind it. \[sensitive content hidden\] have been incredible partners throughout the entire process. Their support, guidance, and responsiveness have exceeded our expectations. They took the time to understand our goals and worked closely with us to ensure everything was set up exactly how we envisioned it. Their hands-on approach and dedication made the implementation process seamless and enjoyable. Although the platform may come at a slightly higher cost compared to others, the value it brings—in terms of functionality, customer experience, and team support—more than justifies the investment. We genuinely feel like we have a partner in Kangaroo, not just a service provider. We highly recommend it to any business looking to create a world-class loyalty program backed by exceptional service and a top-tier team. ----- ### "Would Recommend" — 5.0/5 > **Erin** | *19 February 2025* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10 > > **Pros**: The Kangaroo platform makes it easy to set up and edit loyalty rewards aspects, such as offers, redemptions, points structure, and more. The reporting that's available is also very useful. Above all else, our Kangaroo contact,\[sensitive content hidden\], has been phenomenal with quick replies and accurate solutions. > > **Cons**: I wish Kangaroo had inventory management and redemption customizations. For example, the ability for customers to select a t-shirt size and/or color, instead of having a separate product for each variation. There are other small things that could be improved as well, such as (1) adding the option to clear customer points after a certain timeframe, e.g. a year after they acquired said points, (2) showing US zip codes in customer addresses, and (3) the ability to re-order active offers. > > Overall, my experience with Kangaroo has been positive. It has allowed me to accomplish my basic goals, and there has been a solution -- or work-around solution -- to every problem I've had thus far. That said, some additional features and improvements could really take it to the next level. The customer service aspect is already at peak performance\! ----- ### "not a good product" — 1.0/5 > **Brenda** | *26 February 2020* | Retail | Recommendation rating: 0.0/10 > > **Pros**: There was nothing that stood out about this software > > **Cons**: not user friendly. Did not work as promised. Did not get the customer service I needed > > None ----- ### "Kangaroo feedback" — 5.0/5 > **Elias** | *15 January 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Very professional, work efficient and professional specially charbel sabbagh who’s handling my account, perfect job very professional and follow up > > **Cons**: I can’t find any everything was excellent, from meeting to building my account to handling requests and scheduling meeting > > Satisfied nothing else to add I already mentioned their excellent work and time management I was reffered by the one and only \[sensitive content hidden\] 🙌🏻 ----- ### "Excellent App & Outstanding Support from \[sensitive content hidden\]" — 5.0/5 > **Lily** | *25 September 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The seamless customer rewards system and the excellent support from \[sensitive content hidden\]. She makes sure everything is set up exactly the way we want and always goes above and beyond to help us strategize. > > **Cons**: Honestly, nothing major to mention—any small questions we’ve had were quickly resolved thanks to the support team. We had a few issues with the in-store tablet in the very beginning, but all were resolved. > > Kangaroo has been an excellent addition to our business. The learning curve was smooth—easy to set up and customize, especially with the help of \[sensitive content hidden\], who has been incredible in walking us through every detail of our marketing strategy. Security has always felt reliable, and the platform gives great value for money with the rewards and loyalty features. Our customers love the rewards program, and the user interface is intuitive both for us as business owners and for our customers. ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.com.au/software/324113/kangaroo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/324113/kangaroo) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data