Harbortouch POS Reviews

1.7
Overall rating
Reviews

1.7
Overall rating
Reviews
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User Reviews Overview

About Harbortouch POS

Harbortouch is a restaurant POS system designed to help small and midsize businesses manage inventory, promotions and employees on a centralized dashboard. The platform enables administrators to gain insights into sales reports...

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Feature ratings

Value for Money
1.4
Functionality
1.7
Ease of Use
2.0
Customer Support
1.6

Browse Harbortouch POS Reviews

101 of 101 reviews
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Heidi
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/01/2021

Harbortouch makes life easy!

I felt they were a great partner and excellent product. I have no idea why anyone with a small to medium restaurant would use any other product.

Pros

So many things to like! The price was EXCELLENT compared to the competitors. The ease of use was so simple. When it was installed our menu and pricing was in place. When we had to add employees or make menu updates they were so easy to do right at the main register. Pulling data for sales tax, payroll etc was easy as well. Customer services was EXCELLENT as well.

Cons

I don't know that there was anything I didn't like to be honest. I had zero complaints from myself and the team using the software daily.

Response from Shift4

Thank you for sharing your feedback with us! We are happy to hear that your overall experience with Harbortouch has been positive. If there is anything we can do to further improve your experience in the future, please email us at [email protected].

Replied 28/01/2021
Olga
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 19/06/2020

Depressing System

On my first day I called very excitedly to set up the system and no one answered. It took hours for them to answer. It was then that I had a sinking feeling I've been had!

Pros

nothing. your phone can do more than this outdated scam of a system. NEVER get a system that requires you to use your personal ID. They attach your debt to you as a person not to your business.

Cons

I won't bore you with my personal feelings. Let me bullet point the cons.
1. OLD, OUTDATED SYSTEM. The system is as basic as it can get. Think Android in 2005.
2. You have to be an expert to manage the SMS and email markteting. They outsource that portion of the POS.
3. No way to do online booking eventhough they say you can.
4. 24/7 support? Heck no. The support is made up of newbies who read of a list and can NEVER help you solve a simple problem. They would put me on hold for hours to try and figure things out. None of the support staff know the system at all.
5. The system claims your clients can book online but its a LIE there's no link or anything available for clients to access the booking. I really tried to resolve this by calling 5 days in a row and trying new support members but it was always the same.
6. If you have a high volume of sales the system will shut down in the middle of a credit card transaction or in the middle of me booking a client. I would have to ask the client to do the whole process all over again. emberrasing!
7. No apps, no way to communicate with clients regarding their appointments.
8. When you set up your images for your modules it's a nightmare. You can't upload your pictures like any normal system. The pictures don't resize and you can barely see them when you sync your system. It's like working on a super old program.
9. The credit card system goes out almost every single time I use it. I lost money bc I cant tell if a pay

Joe
  • Industry: Chemicals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 06/02/2021

STAY FAR AWAY FROM THIS COMPANY

My experience with this company is non other than a nightmare.
This company charges ridiculous fees because most people don’t look at their bill closely and I would URGE YOU TO REVIEW YOUR BILLS FROM THEM!! They charged me excessive fees and when I called to discuss it they lied and told me they were overcharging me and would refund/credit me. They never called back which is THEIR MO. The woman [SENSITIVE CONTENT HIDDEN] is a liar and is very unhelpful. They try to make it so that you cannot cancel their services by lying and telling you that they never received the cancellation forms.
I personally sent their cancelation forms back to them after they finally sent them to me which was worse than pulling teeth. They received it and still continued to charge me fees. My bank was instructed not to accept any charges from them because they are fraudulent. They still continue to try to attempt to charge my account for monthly fees after being cancelled. I have no ongoing contract with them and they still continue to create fees. They are a disgusting company and I will be filing a BETTER BUSINESS BUREAU COMPLAINT. I would stay far away from this company. And If you currently use their service check your bills. This isn’t a review because I found someone cheaper because cheaper isn’t always better. This is a review because this company is trying to shake me down for money that is not owed to them. They are a disgrace

Pros

I liked paying to overnight their Terminal and wiring back to them.

Cons

STAY AWAY FAR FAR AWAY FROM THIS COMPANY

Response from Shift4

Joe,

We are disheartened to hear of the frustrations you've encountered during your cancellation process and would like to sincerely apologize. We would like to speak with you further to learn more about your concerns and work to resolve them. At your convenience, please send your Merchant ID number along with your contact information to [email protected], and one of our team members will reach out to further assist.

Replied 10/02/2021

Top Harbortouch POS Alternatives

Square Virtual Terminal

Heartland Payments+

Freddy
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 13/09/2021

Please fix this ! Your killing me !

2021 we have 5 stations and 5 skytabs we do about 100k a month
The system is constantly malfunctioning! We spend hours on the phone with techs who are untrained and just plain rude !they have no training and have never been end users and they know zero about business! We call in at least 6 times a week after 9 pm on hold for hours! We process a lot of credit cards ! We loose at least 3,000 dollars a night every time the system locks up ! Our seat capacity is over 700! So imagine 400 people in a place with 3 bars. And the 5 pos stations do not communicate with each other ! So money is walking out the door! And they simply do not care!, they already got there money on the first so screw you is there attitude!
The automatic updates they do will cripple your business ! And they are done all the freakin time!
As a bar owner the system if it was working would be. Ok! But it never does! Shift 4 has ruined what was a great user friendly point of sale! If you are a larger bar or restaurant 3 bars 6 or 7 bartenders expect pissed off bartenders the system will not allow your bartenders to separate tabs!
Get a IT guy on premise because it will lock your bartenders out daily! If you close at 2 am expect to get home at daylight! It will Double charge your customers daily! And they will be blowing your phone up with complaints! I’m sure I will have another heart attack dealing with the stress that comes with this company !
That’s my over all experience!

Pros

I had the Harbortouch in 2014 to 2019 loved it great customer service at that time prior to shift 4 takeover!

Cons

To temperamental! Upgrades cause problems!
Locks out my staff constantly will not separate tabs
I have 5 pos stations and 5 skytabs and they do not communicate with each other ! At least 75 percent of the time they glitch! Costing me thousands in sales and customer walk out ! Customer techs are not familiar with software! Hours on the phone !

Response from Shift4

Freddy,

We first and foremost sincerely apologize for the frustrations you've been experiencing with your Harbortouch POS system. We would like the opportunity to resolve this issue as soon as possible. At your convenience, please send an email to [email protected] with your contact information and Merchant ID number so we can locate your account. As soon as we have this information, someone from our team will reach out to find a resolution.

Replied 29/09/2021
David
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

2
Reviewed on 24/07/2017

Terrible POS - very poor customer service

NONE!

Pros

NONE! There is nothing about this system that is acceptable. They update in the middle of the day!, system always crashes, very poor customer service,

Cons

We have had the Harbortouch POS system for over two (2) years. We regrettably signed a three (3) year contract. Since day 1, we have had nothing but trouble. The system can go off line numerous times, or freeze up, throughout the day, generally when customers are waiting. This is extremely bothersome when you are trying to charge a credit card. Added to this, is that this company has one to the poorest customer service I've had the displeasure of dealing with. Today, our system went down three times during sales, with the last time the POS froze up. One was with a credit card purchase, thankfully the customer was very understanding and used cash instead. Once again we had to call customer service (which is poor) and once again we were put on hold for over 35 minutes. At first, the customer service rep said to just turn off the system, and turn back on -- rebooting ---- informed him that has already been done, then he put us on hold again. He returned to tell us that 'yes' there is 'something' wrong with their system, they are working on it, and it should be around an hour or so. When asked about credit card sales, his response was that we could always call the credit card company! Unacceptable when you are running a restaurant and the customers are waiting to pay. Customer Services' attitude appears to be that 'we have you under contract... hahaha. I know another merchant who also has Harbortouch, and has the same problems and complaints. This is a "POS - POS"

Wendy
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
2

2
Reviewed on 03/07/2020

72 hours takes on a whole new meaning with them

They have a basic reporting system. Very inefficient for any type of inventory control. Their customer service was okay - they have been fortunate to hire good people but their terms and contracts are deceptive and not industry standard.

Pros

It was easy to install and the customer service reps I dealt with over the years were mostly all helpful and friendly

Cons

As we grew, this system no longer met our needs. As per the contract, I called on the day I was told to call to cancel the commitment. That was 7 days ago and I still have not received the neccessary paperwork. I was initially I would receive them in 72 hours. When I called to inquire where the documents were, they said it was 72 "BUSINESS HOURS". In other words, 9 DAYS!!. and they are continuing to charge me in the interim.
I am still waiting for my documents. They don't have fine print.. it is miniscule, so buyer BEWARE! I have terminated other merchant accounts before but by far they have been the least transparent and the most difficult to deal with

Alternatives Considered

Square Virtual Terminal

Reasons for Switching to Harbortouch POS

I thought it would help with inventory
Doug
Doug
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
1

2
Reviewed on 12/03/2022

Don't believe everything you hear

They won't take no for an answer, I completed my contract signed in 2017 but, they argue I should have terminated it one month before it expired, therefore it automatically renews. They now want to sue me for the contract, I have an email from the sales person telling me no more contracts and no paperwork to sign! Who sues customers to stay with them?? If a customer elects not to do business with me, that is fine.

Pros

The POS works most of the time, but unfortunately you need it to work all the time in the restaurant business, I find most outages to be on the weekend, from bad hard drives to credit card system down, printers not communicating, always something new...

Cons

see above, these folks are leaches, they get in and you can't get rid of them. The software is patchy at best always seems to have some sort of bug.

Response from Shift4

Doug,

We first and foremost apologize for your negative experience with Harbortouch. We would like the opportunity to learn more about your concerns to see how we can come to a resolution. At your convenience, please send your Merchant ID number and best contact information to [email protected], and someone will reach out to you as soon as possible.

Replied 11/04/2022
Rose
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
4
Customer Support
5

1
Reviewed on 10/12/2019

What a terrible POS software.

The customer service reps were always very friendly and helpful but sometimes it took up to 45 minutes for a problem to get resolved and they would have to be called almost daily.

Pros

Pros? Oof. I have to say I don’t have many good things to say about HarborTouch. Probably the only thing it has going for it is the ease of use. That’s it.

Cons

Garbage software. It constantly freezes up or needs to be restarted or “updated”. Our tablet would never stay connected to the brain of the system which means we would have to call everyday for them to fix it. I would NOT recommend any company get this POS software. Buyer beware!

Response from Shift4

Rose,

We are sorry to hear that you have not enjoyed your Harbortouch POS system and sincerely apologize for any frustration you have experienced. We work hard to develop a top-of-the-line product that delivers value to our customers to help make running their business easier. If possible, our upper management would like to speak with you to understand how we can make your experience with Harbortouch better and resolve the mentioned issues. At your convenience, please email [email protected] with your Merchant ID Number and best contact number. Someone will then be in contact with you.

Replied 11/12/2019
Verified Reviewer
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 14/01/2019

Worst Option

Almost every option they offer is not allowed or the staff cannot make it work.

Pros

At the beginning it was a one stop place for a pos and credit processing vendor, but the hidden fees quickly changed that

Cons

Customer service, hidden fees, and fighting to get our money back

Response from Shift4

Good Morning, we would like to first apologize for any miscommunication that may have come from our end at Harbortouch. We always work to ensure that our merchants are in full understanding of our fees and receive extraordinary customer service each time they contact us. We would like to get a better understanding of the issues you have been experiencing so we may try and resolve them for you. At your convenience, please send an email with your Merchant ID Number to [email protected]. Once we have this information, someone from upper management will review your account and be in contact with you.

Replied 22/01/2019
Bilal
Bilal
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 20/11/2021

Out of business but still charging us fees

Terrible customer service, system has so many flaws

Pros

This company is a scam I would recommend everyone to stay away from harbor touch, they told us they would cancel our account but we are still paying hefty fees

Cons

Nothing but a big scam, all I want is to be my account closed and stop charging me fees

Response from Shift4

Bilal,

First and foremost, we sincerely apologize for the frustrations you've been experiencing while canceling your account. We would like the opportunity to speak to you further about your concerns. At your convenience, please email [email protected] with your Merchant ID number as well as your contact information, and somebody will be in contact to help resolve this issue.

Replied 09/12/2021
Natalie
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 17/08/2018

The WORST POS! Held MY DOLLARS for 6 months! ARTISTS!

WHAT A NIGHTMARE! My business grew despite this cumbersome checkout process and when the time came to move this company HELD my dollars AND CONTINUED to milk my business account for endless over charges that were all made up! I had to fight for months to get my money back and then they STILL went into my account to take even MORE! SAVE your money and invest in something else! These people are scam artists!

Pros

NOTHING! This system completely stinks and the service is terrible!

Cons

This software is nowhere near as user friendly as they make it sound. It was cumbersome to set up, a pain to adjust and there where duplicate items. Worse still it was painful to use on a daily basis, constantly having to scroll though pages and pages! I bought this because I thought is was a great deal for a new business. I was WRONG. I should have just paid the upfront cost with my bank and let them handle it or found a better solution.

Asha
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 04/01/2022

Trash

I don't even know where to begin. When we started this POS service we dealt with someone name [SENSITIVE CONTENT]. He promised that he would be with us and our account from the beginning until..well that's the first lie we got the system, had to wait for over a month. Back and forth calls, it's being shipped today NEVR came, ok on to the next issue was promised gift cards and credit never received months later still calling the see what's going on. System wasn't getting the usage as we thought it would when signing up the first question asked was would theor be a contract because we weren't looking to be locked into anything he assured us there was no contract and that we could cancel at anytime. Thereafter we tried endlessly to cancel suddenly [SENSITIVE CONTENT] became unavailable, wouldn't return calls, never available when we called so from that point the nightmare really starts. Was told from customer care several times we can't cancel, they're taking funds from our acct and we DONT even use the POS twice a month we're being hit, this is a complete scam. Asked for a supervisor or someone higher reps tell us there is no one higher up which is a bunch of bs working in leadership I knw Hands down there is ALWAYS someone higher up to address issues. Whether by email or call..Reps are very rude. Issue still not resolved but will look into taking legal actions this is HORRIBLE customer service and I wouldn't refer this Piece of Shit aka POS company to a soul..I'm so very disappointed with this company

Pros

Nothing at all!

Cons

Everything

Response from Shift4

Asha,

We first and foremost sincerely apologize for the frustrations you've been experiencing during your time with Harbortouch. We strive to provide the best quality service to our customers, so we are disheartened to hear that we missed the mark here. We would like the opportunity to review your account and learn more about your concerns to see how we can come to a resolution. At your convenience, please send your Merchant ID number as well as your contact information to [email protected].

Replied 14/01/2022
Andrea
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 02/11/2020

Gaugers and Game Players

horrible

Pros

I hate leaving bad reviews, but feel this one is necessary! Buyer beware- don't be fooled by their low fees, they will slap you with HUGE PCI fees annually, as well as fees for their little card reader. Also, during the pandemic, when I was unable to accept cards, I was getting billed monthly what was way too high, when I called to complain, they said they would refund me part of it, but then would find out they would only give part of that back; I then called to cancel and they said they would refund the fees charged if I stayed with them- so I said ok... same thing, they only refunded half of what they said they would do .. this went on one more time, and they said they were going to refund it within 3-5 business days, but when I looked to see on my statement they had not, and when I called they said they would refund once I started charging cards again. They play games to appease you- HORRIBLE company- Don't use them.

Cons

their Hidden fees; deceptive customer service

William
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
1
Customer Support
3

3
Reviewed on 20/08/2021

Save your money, not worth it.

This software is way to confusing to use as a salon business. Customer support did not even have the answers to half my concerns. And it’s a la carte type which becomes very very expensive with them.

Pros

Honestly I used this software for about six months. There was nothing I can say I liked about it, nor where are there any pros in my opinion.

Cons

This software is way to confusing to use as a salon business. Customer support did not even have the answers to half my concerns. And it’s a la carte type which becomes very very expensive with them.

Response from Shift4

William,

We are very sorry to hear about the frustrations you've experienced with Harbortouch. At your convenience, please send your Merchant ID number as well as your contact information to [email protected] so we can review your account and try to resolve this issue.

Replied 25/08/2021
Jill
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 04/02/2022

Business Owner

I would highly not recommending their service every time that I called and I got different answers. I had to call in because there was multiple charges that were not advised and I did not agree to you they automatically enrolled me in another contract without my permission and I never signed for it every time I call and it’s an hour plus to get anything resolved which never anything that resolved

Pros

I didn’t like anything about the software.

Cons

I had to put everything in for the software it shouldn’t have been me that did all the work I programmed all the inventory it was told that I would have this done prior to the

Response from Shift4

Jill,

First and foremost, we sincerely apologize for the troubles you've been experiencing with Harbortouch. We would like the opportunity to speak with you directly to better understand your concerns. If you'd like to discuss this further, please send your Merchant ID number as well as your contact information to [email protected] so we can review your account and try to resolve this issue.

Replied 10/02/2022
Joshua
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

1
Reviewed on 04/06/2019

Avoid Harbortouch at all cost

I have never taken the time to go out of my way to write a negative review about any company I have ever worked with. My experience with Harbortouch has led me to search out every site that does reviews. It appears that they have disabled Google reviews of their product, and I assume it would be because it would be very bad.

Pros

I purchased because of the ability to get the hardware without an upfront investment. TERRIBLE MISTAKE ON MY PART.

Cons

Customer support, product support, development. It is clear that the business model for this company is to provide a product that looks good enough to get people to sign a three-year contract. I can't imagine that they have much retention after that initial contract

Response from Shift4

Joshua,

We are disheartened to hear of your negative experience with Harbortouch and would like to sincerely apologize. We at Harbortouch strive to provide our valued customers with the best products and exceptional customer service. We would like an opportunity to make this right for you. At your convenience, please email your Merchant ID Number and best contact number to [email protected]. Someone from upper management will then be in touch with you to discuss and resolve these issues.

Replied 06/06/2019
Carlos
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
1

1
Reviewed on 10/05/2017

Like a car that always breaks down!!! DON'T FALL FOR IT RUN.

I THOUGHT I WAS GETTING A GOOD DEAL BUT I WAS VERY WRONG. DONT TRUST THE SALES GUYS THEY DONT KNOW ANYTHING ABOUT THE SYSTEM. THEY ARE JUST VERY GOOD AT SELLING!

Pros

That my staff knows how to use it.
NOTHING ELSE IS GOOD ABOUT THIS SYSTEM.

Cons

High cc processing fees
ALWAYS BREAKS DOWN!
Online accessing for reporting is practically nonfunctioning (takes like 30 min to pull any report) super slow, for that, I rather just go to the store and print it from there.
Hassle to get any equipment replaced that breaks.
Too many other to mention

Kellie
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 05/12/2018

Worst choice you can make

Waste of money

Pros

Nothing. There is way better options out there

Cons

They rip you off with added fees. Promised me a rate reduction and never did it when I tried to cancel my account with them. Scam

Response from Shift4

Kellie, we are truly sorry for your experience with Harbortouch thus far. We would like an opportunity to re-evaluate your account and make this right for you. We were able to locate your account in our database and someone will be reaching out to you ASAP to discuss how we can resolve this issue.

Replied 05/12/2018
Wendy
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 27/05/2024

First time user of POS systems

Overall liked the product except higher fees

Pros

Customer service was great was able to contact 24/7

Cons

Fees were higher as a small business every cent counts

Keith
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

1
Reviewed on 21/03/2017

Lies, lies, lies!!!

They promised to match the 1.69% I pay with Payanywhere but after all their fees their actual rate is over 8%!! That is crazy, they lie and charge fees for everything they can make up and charge way more than their contract says that they will. They will tell you that somewhere in their contract it says that they can raise their prices anytime. DO NOT believe them when they say they will match a competitors price. All lies.
We are compiling a list of complaints against Harbortouch to get them to fix or take legal action. If you have had problems, please contact me at [email protected]

Pros

Soon the nightmare will be over.

Cons

Everything from start to finish. Nothing was true.
Fees are 600% higher than competitors.
Takes twice as long for the money to get to your account.
Made-up fees for everything. (read other reviews)
Cant ever talk to someone to help.

Jason
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
3
Customer Support
1

1
Reviewed on 26/04/2018

This is BY FAR the WORST POS there is.

The only benefit from this software was my ability to pay for service 3 years after i sold my restaurant, so i wouldn't need to pay for a cancellation fee.

Pros

The only thing that i liked about the software was that older waitresses were able to use it, without many issues. ALSO the salesman was very convincing.

Cons

I did not like the fees, the ABSURD contract length, the fact they like to remind you they have you under contract and if you deviate, they will charge you a large cancellation fee. they do not care about their reviews and their customers. I do not understand why people still use their POS. I sold my restaurant in April of 2015. It is April of 2018 and i'm finally able to get out of the contract.

Franc
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 22/02/2018

held our money we made on hold after we payed monthly on time worst POS system around!!!

There are no pros to using this system at all beside the fact that sometimes it starts up that is really it

Cons

Worst POS system out there had our money we made in credit on hold and would give us a reason why lost money in credit card sales because of them let alone the days spent on the phone with the company being transferred to different people every couple of minutes and being on hold whenever they didn't have a answer to me if you own a resturant and in need of a POS system stay away from this company it's hard to use very laggy and have terrible customer support. It stinks that used this POS system because I lost a lot of money using it.

Delinda
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 08/09/2018

run around customer service with untruthful info

you get a total run around with customer service. They give you a number to contact your rep, you only get and answering service the rep never calls you back.

Pros

It takes so many steps to get one thing entered wasting to much time.

Cons

no online reports available for the info I need for reporting sales tax

Tyler
Tyler
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
3
Customer Support
1

1
Reviewed on 29/11/2018

HarborTouch's NEW software!!

Worst system EVER!!!!!

Pros

Looks great! Doesn't work! Don't buy it!

Cons

Harbor touch has NUMEROUS bugs in their NEW system. We opened a new restaurant 3 weeks ago and we received the NEW system! What a horrible mistake! the system prints 5 duplicate tickets one minute then doesn't send tickets to the Kitchen the next minute! we have demanded them to replace the NEW system with there OLD system. I would NOT reccomened HarborTouch's new system it's costing us Thousands of dollars daily!

Response from Shift4

Tyler, we want to apologize for the issues that you have been experiencing with your Harbortouch system. We consistently work to ensure that our systems are working properly so that our merchant's can run their businesses as smoothly and efficiently as possible. We would like an opportunity to make this right for you. Please send an email to [email protected] with your Merchant ID Number so that we may address and resolve these issues for you.

Replied 03/12/2018
Ruben
Ruben
  • Industry: Transportation/Trucking/Railroad
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 27/04/2018

very bad, bad

Cons

Nothing cost me lots of amount, bad product I have lots of problems, not for you unless you like having problems and have lots of money to waste.

101 reviews