User Reviews Overview
About Paycom
For over 25 years, Paycom Software, Inc. (NYSE: PAYC) has simplified businesses and the lives of their employees through easy-to-use HR and payroll technology to empower transparency through direct access to their data. From...
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- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Paycom is great!
Overall the experience has been great! I have had help every step of the way. Anytime I have a question someone is always available to help.
Pros
It is easy to use and has a lot of great features.
Cons
I cant really complain. The initial set up and implementation is long and requires me to be apart of a lot of Zoom calls but I have had assistance from Paycom through every step so this made up for the time it takes.
Response from Paycom
Your feedback means a lot to us, Ariel. We're delighted to know that our team's efforts to provide personalized support and guidance have been successful in making your transition to Paycom seamless. Your feedback is a testament to our team's dedication to delivering world-class support.
- Industry: Aviation & Aerospace
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The best HR system I've ever worked with
My overall experience with Paycom has been nothing but positive. It just works...all the time. And when I need assistance, it's just a phone call or email away.
Pros
Paycom's customer support is so good. They actually reach out to me more than I have to reach out to them. When I do need help, I call the support team and get immediate assistance. They are also constantly improving their software, without breaking things that work in the process. I couldn't be happier with my Paycom experience.
Cons
The cost is a bit higher than others, but it's worth it for the consistency, customer support and regular development of new features.
Alternatives Considered
PaycorReasons for Choosing Paycom
ADP's customer service was horrible and their system lacked a lot of the features that Paycom offered.Switched From
ADP Workforce NowReasons for Switching to Paycom
They had the best product available, in my opinionResponse from Paycom
Kathy, we're grateful you are receiving world-class service. It’s also rewarding to hear when you need support, you get immediate assistance! We appreciate you taking the time to write us a 5-star review!
- Industry: Banking
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
A basic easy to use solution
My experience was fine. It wasn't great, it also wasn't bad. It functioned fine for me as a user and I didn't experience any outages or issues often.
Pros
Paycom was fine for my basic needs for time and attendance. It was easy to use and understand.
Cons
Integrating other systems into Paycom wasn't easy and proved to be difficult for employees to use. We like to be able to incorporate as much HR functionality into one system for ease of use and simplicity, but we encountered a lot of road blocks with Paycom. From my standpoint it was okay to use, but our company quickly transitioned away from Paycom due to the complexity on the backend.
Response from Paycom
Thank you for sharing your feedback about your experience, Lisa. Paycom's mission is to simplify the employee process and eliminate unnecessary tasks for the HR and payroll teams. We're disappointed to hear about your experience and we'd like to learn more. Please reach out to us at [email protected] and a member of our team will be in touch.
Top Paycom Alternatives
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Paycom is worth working with
It has really improved since 2023. We are grateful that they are now helping us manager our 1099 vendors.
Pros
After 2023, they have improved Customer Service and the system interface is very intuitive.
Cons
Nothing at this time. They have improved their customer service since 2023 and that really has made it easy to work with them.
Reasons for Choosing Paycom
Poor Customer Service and the priced was more expensive.Switched From
ADP Workforce NowReasons for Switching to Paycom
Better quality of service and better price point.Response from Paycom
Paul, thank you for sharing your positive experience with Paycom! We appreciate hearing that our single software is intuitive and easy to navigate - that's exactly what we're aiming for. Along with world-class service, we strive to provide a solution that brings significant value to our clients, and it sounds like we're delivering on that promise. Thank you for choosing Paycom.
- Industry: Food Production
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Paycom Feedback
Positive experience for employees using the App. The set-up and admin processes are clunky.
Pros
The single integrated database structure.
Cons
The communication/messaging processes are tedious.
Response from Paycom
Tim, thank you for sharing your thoughts about Paycom. We're glad to hear that our single HCM software is making a positive impact on your organization's operations, and that your employees are having a great experience with our mobile app. We designed our platform to be user-friendly, intuitive, and accessible from anywhere, so it's wonderful to know we're meeting those goals. We appreciate your feedback and look forward to continuing to support you and your team.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Human Resources
Overall experience with multiple Paycom Specialist and Client Relations Rep has not been good. They do not seem to be knowledgeable with system capability and generally need to "go back to team" to find solutions.
Pros
End user feature of paycheck preview. Ease of use for employees.
Cons
From Admin standpoint - very manual. No flexibility with position seats. Frequent glitches.
Reasons for Choosing Paycom
We were experiencing customer service issues and costSwitched From
ADP Workforce NowReasons for Switching to Paycom
Cost and features did not meet our requirements at that timeResponse from Paycom
Christina, we're disappointed to hear about your experience, as it isn't up to our standards. Please reach out to us at [email protected] and a member of our team will contact you to discuss your concerns.
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
User friendly for Employees
Overall it’s been great. Paycom continues to upgrade throughout the year based on customer feedback.
Pros
User friendly for employees.Especially during Open enrollment!
Cons
To many clicks when trying to navigate through certain areas.
Alternatives Considered
PaycorReasons for Choosing Paycom
Needed a more user friendly system that offered compliance features.Reasons for Switching to Paycom
Price was the deciding factor in going with Paycom.Response from Paycom
Thank you so much for taking the time to share your thoughts about Paycom, Agnes. Our mission is to provide a seamless employee experience, so we're happy you find our platform has been user-friendly for your employees, especially during open enrollment. We appreciate your recognition of our commitment to innovation and continuous improvement, driven by the valuable insights we receive from customers like you. We also appreciate your feedback about the navigation in certain areas and will definitely take that into consideration for future enhancements. Our goal is to make Paycom as streamlined and efficient as possible for our users. We're grateful that our pricing was competitive and helped us stand out from alternatives like Paycor. We're committed to providing the best value possible to our customers. Thanks again for your kind words and for being a valued Paycom customer!
- Industry: Wine & Spirits
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Very happy with Paycom
payroll has been much easier to do over the past 7 years
Pros
live personal support during set up and always a phone call or e-mail away for answers to new concerns or issues with our payroll
Cons
not always being told about changes/updates
Alternatives Considered
ADP Workforce NowReasons for Switching to Paycom
Price , ease of set up and respect from Paycom employees towards those of in the office already doing company's payrollResponse from Paycom
Patricia, we're so glad to hear that Paycom's service has made a big difference during your payroll process and continues to be a valuable resource for you and your team. We're committed to providing world-class service every step of the way, and it's wonderful to know that your dedicated specialist is meeting your needs. Whether it's a phone call or an email, we're always here to help you navigate any questions that may arise. Thank you for trusting Paycom with your HCM needs!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
New customer
It has been good, very informative customer service
Pros
The total HR package, payroll and scheduling
Cons
It was hard to get intial data imputed during setup
Response from Paycom
Jim, offering world-class service is the Paycom way. We are happy to know our team has provided you with dedicated support during the implementation process. Thank you for the 5-star review!
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
PayCom Review
Used several other payment platforms before, but Paycom is certainly the easiest and most efficient.
Pros
Ease of use - very transparent about payments, documentation. EXTREMELY straight forward process and great interface
Cons
No issues thus far with paycom. Easy to access online as well as mobile version of application
Response from Paycom
We're happy to hear how Paycom has automated tasks and created efficiencies for you and your organization, Brandon! Thank you for taking the time to leave us a 5-star review and for sharing your experience.
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
I LOVE Paycom
I LOVE Paycom. I've been with Paycom since 2016 and have converted two different companies/employers. I always tell people that no software is perfect, but Paycom is as close as it gets for me. It's a great, all-inclusive platform that is easy to use and highly customizable!
Pros
It's an all-in-one system that is user friendly!
Cons
Some customer experience has been lost as the company has grown. It makes absolutely makes sense from a streamlining, efficiency and liability standpoint, but the personal touch/assistance also decreases with these changes.
Alternatives Considered
PaylocityReasons for Switching to Paycom
I chose Paycom because I implemented it at my last job, I've been on other systems, and I like Paycom.Response from Paycom
Lisa, we're pleased to know our user-friendly software allows you to streamline your HR and payroll tasks all in one place! We appreciate the 5-star review and for continuing to partner with Paycom!
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Paycom for the Win
Overall, our experience has been wonderful. Our dedicated account specialist is knowledgeable and so quick to help. When she's not available, they monitor her emails, so we never get left out in the cold. If she's unavailable by phone, one of her other teammates answers, and they've all been wonderful.
Pros
Paycom puts all of our HR needs in one place. It's a great tool to complete all our projects and functions in the HR department.
Cons
There are often changes that happen in the system that upset/change/revert our already fixed data to something it was before or something completely different than the team doesn't seem to know how/why it happens.
Reasons for Switching to Paycom
It was the most customizable, which is important in our rather strange setup of company structure.Response from Paycom
Kimberly, we're happy to hear you have all your payroll needs in one place! We're also proud to know our team has provided you and your organization with knowledgeable and helpful assistance. Thank you for sharing your experience and leaving us a positive review!
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Paycom is the best!
Pros
Paycom is EXTREMELY user friendly and has taken so much tedious work off my plate as an HR Manager! Before Paycom, I have 7 different systems that I would bounce between which housed various types of employee data, and to be able to have all of that, and MORE, in one system has been amazing! In addition, the employee visibility / ownership has been a huge positive shift and they are happier to have the ability to do so many things at their fingertips. I would have to say my favorite Paycom feature is "Approve My Check". This has eliminated ALL human error with payroll!
Cons
There is nothing so far that I do not like, but I will say the hardest feature to learn and get used to is reporting. It is very extensive and customizable, which is great and what every company needs, but getting to what you need takes a great deal of time in the beginning. Once you figure it out, its smooth sailing from there.
Response from Paycom
Nikki, we're glad to hear you are benefitting from having all your payroll needs in one place. It's especially rewarding to hear the Paycom features have eliminated all human error. Thank you for the 5-star review and we are happy to continue serving your organization!
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Good software but still needs improved.
I would still choose Paycom over the competitors, but do wish that customer support was stronger.
Pros
Implementation was done so well, our Paycom team took the time to understand our every need.
Cons
After implementation the customer support was lacking. Our client support specialist was not responsive, and we were given a new specialist almost every month.
Alternatives Considered
ADP Workforce NowReasons for Choosing Paycom
Fuse was too limited in functionality, poor customer support.Reasons for Switching to Paycom
Tried ADP but it was horrible with no customer support.Response from Paycom
Faith, we’re glad to hear you had a smooth implementation! We hold our dedicated specialists to a high standard, and we'd like to learn more about your review. Please reach out to us at [email protected], and a member of our team will be in touch.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Love Paycom!
We love it! Easy to use and my own team to help if need be.
Pros
I like that I have a team behind me to troubleshoot if I have any issues. If I have a question they are right there to help!
Cons
That we can't hide employees that are no longer employed with us.
Response from Paycom
Brenda, we're happy to hear about your Paycom experience! It's great to know our team has provided top-tier service. Thank you for the 5-star review and partnering with us!
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Amazing HR Software
Fantastic! I love being able to review my timecard for each shift. I can see how much PTO I have, do assigned trainings for my company and even see my tax info/W2s super easily without having to wait for the mail to come
Pros
Super easy to navigate. I love being able to manage my timecard, HR info and trainings all in once place.
Cons
Nothing. I love how much there is that can be done with Paycom.
Response from Paycom
We're so happy to hear that the visibility and transparency Paycom provides has been so helpful, Dana! We really appreciate your review and for allowing us to serve your organization!
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Big Fan for nearly 10 years
When we started, Paycom was solely used for Payroll. As [sensitive content hidden], I implemented the ATS and it changed the way our business operations worked in the hiring sphere.
Pros
Timekeeping that aligns with California Meal Premium regulations.
Cons
Candidate tracking and scheduling interviews with hiring managers and candidates is wonky.
Paycom messages to employees would be soooo much better received if rather than coming from a "paycom" address, it could be tailored to come from a custom address from our company.
Response from Paycom
Tina, we're happy to hear you've been a big fan of Paycom for nearly 10 years! Thank you for the positive review! If you have any additional comments or questions, feel free to reach out to our team at [email protected].
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
LBN - EJones
My experience has been greats. I have been with Paycom for 14 years and it has been a great relationship.
Pros
I have recommended Paycom to several people. I like the specialists that I have worked with. I like that it is for the most part easy to use.
Cons
That it is not always easy to use. Especially when the programs are changed to
make it easier sometimes it's more time consuming
Response from Paycom
Elaine, we're thrilled to hear you have recommended Paycom and your experience has been great! Thank you for the 5-star review!
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Paycom delivers return on investment!
Paycom was like coming to trusted teammates who walk you through all the options you may want or need for you business and it's anticipated growth. I know I'll never have to switch again!
Pros
I really enjoyed working with the Paycom team. I can tell they want my business to succeed genuinely, and they work hard to support our needs and growth.
Cons
I really don't have any cons honestly. I have thought hard and can't think of any!
Reasons for Choosing Paycom
I needed a company who could keep up with the growth of my business. Paycom delivered!Switched From
OnPayReasons for Switching to Paycom
Paycom had the ability to keep up with my business and support our continued growth and needs I hadn't even thought about!Response from Paycom
Lori, client service is our top priority, so we're truly happy to know you're having a positive experience with Paycom! Thank you for letting us serve your organization and entrusting us with your payroll needs. We look forward to continued success in the future!
- Industry: Banking
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Cowboy Bank Review 6-12-24
Overall my experience has been good. I think the system has alot to offer that most probably aren't utilizing. My experience has improved greatly with the help from [sensitive content hidden] my Executive Emerging Markets Client Rep.
Pros
The customer service and ease of getting around in the Paycom system.
Cons
I have had a rep in the past that was not helpful. That can create some frustration.
Response from Paycom
It's great to know you find Paycom easy to navigate, Keli! Our goal is to simplify and improve the employee experience through our product and service. We're happy to know this has been your experience! Thank you for taking the time to leave us a review.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Paycom is very user-friendly
My overall experience with Paycom has been great. Paycom has several great functions that make HR and the supervisors' job a lot easier. Paycom is great for documentation, easily making things visible to employees, and personalizing the system to better fit our business needs.
Pros
I like that the employee is very user-friendly. The app makes it very easy for the employee to access their timecard, request time-off, view documents, complete checklists, etc. From the HR side, after we explain how to access something via the app, the employee rarely reaches out about the same question again, as it's easy to locate everything.
Cons
I do not have any cons about Paycom. I think the system is great and very user-friendly.
Response from Paycom
Gabrielle, we're glad to hear how Paycom has streamlined and simplified your organization's HR and payroll processes! Our goal is to provide customized product offerings to fit the needs of any business, so we're happy to hear this has been your experience. We appreciate your partnership!
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Paycom Review
I have been using Paycom for 7 years and it has been great. The response time of our specialist and her team is amazing. It is very easy to navigate around in to get everything we need out of it
Pros
I love our specialist and the timely manner she gets back to us. I also love that Paycom is very easy to navigate around.
Cons
I honestly cannot think of a negative thing to say about Paycom.
Response from Paycom
Julianne, we hold our product and service to a high standard, so to hear you are having a good experience with both is rewarding to us! Thank you for the 5-star review!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Handy Dandy Payroll App
I find Paycom to be a generally excellent and efficient app that makes payroll and its associated functions easily accessed, updated, and implemented, with a minimum of fuss. It's highly functional and works well, with a minimum of glitches or other issues. I don't have complaints so much as 'I'd like to see's; given how rare it is for me to not have a complaint about something, that's high praise. I've used other payroll apps in the past, and thoroughly recommend Paycom for any size business.
Pros
I really like the ease of use I get in the app, as that is how I most often access Paycom. The layout is clear, options are logical, and it's easily understood at each level what I'm looking at and what I'm doing. The app is high-powered with functionality, unlike many apps that are just light versions of their websites. I actually prefer the app. The features are robust, allowing for much more than just requesting time off. Access to tax documents, time cards, adjusting payroll, and yes, time off requests, are all easy to navigate to and access. Having online learning resources and additional company info built in and accessible from the app is also a highlight.
Cons
One of my earlier complaints about Paycom- the awkwardness of entering PTO requests- was actually fixed in one of their recent updates. Although navigating to the various functions is easy enough, a 'Favorites' option would be most appreciated. Not every user needs to use every function equally, after all. While access to the options is easy enough, the layout and visuals of the app itself are somewhat basic, and could do with a fresh coat of paint, as it were. Some minor quibbles, like certain characters not allowable in PTO requests, are just that, minor.
Response from Paycom
Steve, we're thrilled to read your review! It's really great to hear you are utilizing the many different features within the app! Thank you for the positive review and we appreciate your partnership!
- Industry: Investment Banking
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
It's worth buying
Paycom is easy to use. It has a number of time keeping functions. It's secure and I've never had any issues with it at all.
Pros
It's convenient, I can clock in at work or on my phone at home. I use it to request vacation days,sick days, or unpaid time off. I use it to view my check stubs and W2's during tax time.
Cons
None I have no cons I am a fan of Paycom.
Response from Paycom
Teresa, we're happy to hear about your experience! It's especially great to hear you are utilizing the time off requests and find Paycom easy to use. Thank you for the 5-star review!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
HR Manager
Excellent. Although there are concerns with getting immediate assistance at times I always get my issues resolved.
Pros
Simplicity of doing payroll. It almost does the payroll for you. Just need to verify info.
Cons
Availability of service team sometimes. I have called and no one from my team is available to help me.
Alternatives Considered
PaylocityReasons for Choosing Paycom
Service issues with ADP as well as the cost.Switched From
ADP Workforce NowReasons for Switching to Paycom
It seemed like a more user friendly product.Response from Paycom
Our company's mission is to simplify HR and payroll processes for all our users, so we're excited to hear about your experience! Thank you for the 5-star review, Bob!
