User Reviews Overview
About DockMaster
DockMaster is a work order software that helps businesses manage storage, billing, reservations, occupancy tracking and subcontractor management. Commercial boaters can schedule stack launches and gain real-time insights into...
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- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Assistant General Manager
My overall experience with Dockmaster is that they listen to their customers. They respond to help tickets and overall, they support you as well as you could possibly expect.
Pros
The fully customizable reporting system. The support from industry experts when submitting a support ticket.
Cons
I dislike having to clear an error rather type over the highlighted error. Like when you enter a bad part number during receiving.
- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
I have used three marina management programs and DockMaster is second to none!
DockMaster is a collection of "best practices" that if used properly, will help grow your business and profits. We have implemented the program across our departments and it has made a tremendous difference in how well the workflow in every department as improved. We have also improved every faction of our business.
Pros
The program is very well thought out and intuitive. We can have users up and running in short order. If we do have a glitch or we don't understand something, it is handled in a very professional and efficient manner. In addition, the group and individual training sessions are awesome! I try to join all of them because it expands my knowledge and it reminds me of items I may forgotten. This is also the only program where you feel as though your ideas and suggestions count. They have an “Ideas” portal which is excellent. You can post any idea and it it is reviewed by DockMaster programmers and other users. Feels good even when your ideas can’t go forward because you know you are being listened to. Awesome program!
Cons
It doesn't make coffee or bring in donuts.
Response from Aspire Software Company
Hi John,
Thank you so much for the five star rating. We appreciate your support.
All the best,
DockMaster Software
- Used Daily for 2+ years
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Review Source
Since 2003, Dockmaster has met our needs
Pros
It is easy to use and new employees can catch on quickly. Customer support is timely. As the company grows, the Hosted system has made adding locations a breeze.
Cons
Over the last two years, it appears that with each update, features and processes that have worked in the past are "broken". We have been using DM since 2003 and it is much improved but it is very frustrating to go to a feature that we have always utilized to find that it no longer works or gives the wrong information. It is bad accounting practice to find that prior period numbers change after an update.
Response from Aspire Software Company
Thank you for being a part of our user community for over a decade. We are glad to hear that you are pleased with our cloud services and support teams. Each day we work to improve our processes and software to deliver a product that is better than the day before. We are working to focus our efforts with each new release to maximize features and functionality for our entire user base while also eliminating the occasional problems. There are times with all software applications when a deployment in the field delivers undesirable results in the specific way in which it is being used for a particular customer. It is our goal to minimize the frequency of those instances for DockMaster, and to architect the system in such a way that allows us to correct them quickly and accurately. Our energies are focused on serving each of our customers, and we appreciate your honesty and the opportunity to make the next decade+ better.
Top DockMaster Alternatives
Marad
- Used Daily for 2+ years
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Review Source
We have been using DockMaster about 10 years & the overall experience & customer service is...
Pros
I love the hosted system since we no longer have to maintain a server. It makes it easy to work from home if necessary. Some of the features I like... the ability to email work orders or payment receipts etc.. We use WO estimate's which is a great feature. In AP invoicing I like the added feature of the sublet PO - which allows me to see any discrepancy with the cost on the WO compared to the cost of the vendor invoice. I like that you can have more than one customer maintenance file or WO open at the same time. The system allows for you to easily search customers by name, phone number or rack/slip location. Overall the software is easy to use, very reliable & again customer service is excellent. Our support agreement includes training which is good option for new employees.
Cons
I don't like to create reports, but generally I can work with one of the system reports to get the data I need.
Response from Aspire Software Company
Maureen,
Thank you for posting a review of DockMaster and highlighting the features of our hosted solution.
DockMaster Software, Inc.
- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
We have been a user for many years, there are good and bad things we have experienced over the...
It covers all the different areas of business that our company deals with in one software solution
Pros
Use of the different sections is relatively easy for new people to pick up on which cuts down on the training needed in some departments
Cons
since we went to the cloud and after and update we constantly experience very slow movement within the system. Some time the help is a struggle, get new people there at MyTaskit or Dockmaster
Response from Aspire Software Company
Hi Michele,
Thank you for your continued business over the many years. The ease of use is certainly one of the benefits of DockMaster, glad to hear your users find it easy to pick up. Our Cloud product has helped to reduce operating costs vs the on promise solutions and the tool continues to get better and quicker with updates. We always recommend checking the type of internet connections your ISP is providing as well. We are pleased DockMaster covers all the different areas of your business in one software solution, we¿ll keep making improvements to support your needs.
- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
keep looking
I have been using dockmaster for almost 15 years. it seemed to be easier to use when it was command based system 15 years ago. since then we have been forced in many so -called "upgrades" I first welcomed the first g.u.i. based version but recently we have been force to go a system that could also accommodate touchscreens. Features that we took for granted have been taken away, such as the ability to credit and charge items on the same invoice. Their e-mail no longer interfaces with MS OUTLOOK so you have no history track if your vendor ever received your purchase order (for example). The technical support department is quick to respond to complaints and requests to tell they not going to fix it. I could go on and on with complaint but long story short...keep looking.
Response from Aspire Software Company
Dominic,
Thank you for your review. We value feedback from of our clients, both positive and negative. If the information is constructive, such that it will help us improve, we are always open to suggestions.
It has been challenging for some of our long-time customers who have transitioned from our legacy (character-based) system to the new Windows touchscreen capability. But we have been actively working with the ownership and management at Rose¿s Oil for the last few months to help address your concerns and issues.
Some of the items you mentioned have been addressed in a previous release and some are upcoming in a future release. For instance, in the next release, email links will connect to MS Outlook for emailing, and history of those emails will be tracked in the users¿ Outlook mailbox. We would be more than happy to demonstrate this to you at your convenience.
Thank you,
DockMaster Customer Support
- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Docmaster
From using a few previous accounting packages that were not Marine specific to using this one is like Chalk and Cheese
Pros
It is very intuitive and having had a few years using it we are very happy with it . in addition the backup we receive is fantastic .
Cons
It takes time to understand that it is rigid in the fact one must follow the process step by step however this is also a benefit as cash and invoices are well controlled
Response from Aspire Software Company
Jeff,
Thank you so much for the great review. There are a number of different step by step processes to help control cash and invoices. Have you tried using the workflows on the home screen? Once you set them up, you can click one button to automate the flow.
Thanks,
Team DockMaster
- Industry: Maritime
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sunnyside Marina
Excellent.
Pros
We use Dockmaster for every aspect of our Marina Operation including our Service Department, Gas Dock, Ship Store, accounts payable, accounts receivable and in the creation of our Financial Statements. We have been using Dockmaster since 2001 and the history we have created over that time is invaluable.
Cons
Since we are an association of slip owners, some refer to this as a "Dockominium", we had to create some of our own internal ways to make the system work for us. Once we created these "Work Arounds" the system has performed beautifully.
Response from Aspire Software Company
Rick,
Thank you so much for your review.
All the best,
Team DockMaster
- Industry: Maritime
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
One of the best out there!
The company I work for has been using this software for over 20 years now. I myself have been closely involved as the company liaison with Dockmaster support and have found them very professional and down to earth.
Pros
Customer service and support is right there when you need it.
Cons
As with any software there are some hiccups and bugs that come up. Development seems to be addressing them much quicker than in years past.
Response from Aspire Software Company
Justin,
Thank you so much for the great review. We continuously strive to improve our processes to deliver the highest quality product possible.
All the best,
Team DockMaster
- Used Daily for 1+ year
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Review Source
The best, most reliable software for our company! This was our fourth and last software...
Pros
It is reliable. The support and training is amazing. As a gold member, we are well taken care of. We don't have to worry about excessive support costs above our monthly subscription. I like that DM listens to what customers have to say and sometimes makes enhancement requests. I also love that DM rolls out software updates frequently. They are continuously making improvements to their software. It shows they really care about their customers.
Cons
From an accounting perspective, the financial reports need some work, but I think DM is currently in the process of making improvements. The initial setup was difficult.
Response from Aspire Software Company
Thanks Dayna for your kind words and review! We are in the process of rolling out an SQL reporting service.
DockMaster Customer Support
- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Mostly this has been a good experience.
This system makes my job far easier than it would be without it. It is a good accounting system and has a number of valuable reports that make analyses possible and fruitful.
Pros
The software is specifically geared to the business for which we are using it. There is good customer support.
Cons
There still seem to be some system issues. Often the system clogs up and is unresponsive. Sometimes this happens at very inconvenient moments.
Response from Aspire Software Company
Kathy,
Thank you for posting a review about DockMaster. It was good to work with you to help get some of the network issues you described resolved.
DockMaster Software, Inc.
- Used Daily for 1+ year
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Review Source
DockMaster has it's issues and bugs, but I have received excellent customer service.
Pros
The detail of the different modules. Hoping to get the reservation up and running. I think with proper training this would be an excellent tool.
Cons
The unexplained bugs and issues. I receive excellent customer support in solving them, but less out of the ordinary issues would be greatly appreciated.
Response from Aspire Software Company
Hi Lisa,
Thank you for the feedback, we appreciate your honesty. We will have to agree with you on DockMaster being an excellent tool ¿ . Like any software, whether it be DockMaster, Apple, Microsoft or the thousands of software products out there¿.every product has a bug or two. We value and need your input to help us improve our tools, and being part of the collective community of users is what has made DockMaster the leading product it is today.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Good system for a marina
This system makes it very easy to run a marina. I'm in accounting and feel that the ease of Dockmaster helps immensely. Any issues that we have are immediately answered by a support specialist
Pros
It's very easy to use and get around from screen to screen. I also like that you can add the most used tasks to your favorites.
Cons
Unable to delete items that were keyed in, everything requires a reversal and a re key. When there is an update, there is always an issue the next day
- Industry: Maritime
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Reporting Trash
There is little I can say, I just wish they would have opted for a cloud based software.
Pros
Full accounting features................
Cons
Very manual processes and redundant application
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
I have been using Dockmaster since 2006 and there is no comparable operating and accounting...
Pros
The ability to combine all in one from parts and boat inventories, service and marina capabilities to accounting applications. Very complete system.
Cons
Needs to be able to download bank information to ease in the manual process of reconciling bank accounts.
Response from Aspire Software Company
Thank you for your kind words. Your experience in the industry adds a lot of credence to this review and we are very appreciative.
DockMaster Customer Support
- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
I'm very comfortable using this software and have used it for 16 years.
It makes my work easy!
Pros
This software is very friendly, pleasant, easy to update and learn. And very important to note that the support team is available 24/7/365.
Cons
Because, we are in Costa Rica, it does not have the option for two currencies and this is not in accordance with the costarican's law.
Response from Aspire Software Company
Thank you for your kind words and for being such a valuable customer since 2001!
