--- description: Review of ShiftCare Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ShiftCare | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Home Care Software](/directory/4779/home-care-software/software) > [ShiftCare](/software/330693/shiftcare) # ShiftCare Canonical: https://www.softwareadvice.com.au/software/330693/shiftcare Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.com.au/software/330693/shiftcare?page=2) > ShiftCare is an intuitive care management software designed for Australian NDIS providers, helping to streamline operations, cut paperwork, and boost efficiency. It simplifies rostering, allowing providers to book recurring shifts, track time, and verify locations via GPS. Staff can access and share full client profiles, care plans, and progress notes, ensuring seamless collaboration. ShiftCare’s job board lets staff apply for shifts in real time, with custom criteria and approval options. Its invoicing and timesheet features cut admin time by up to 90%, while compliance is made easy with automated reminders. With a 96% satisfaction rate, ShiftCare continues to innovate, delivering new features that address industry challenges and support business growth. > > Verdict: Rated **4.6/5** by 144 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 144 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ShiftCare ## Commercial Context - **Starting Price**: USD 8.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - API - Absence Management - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Assessment Management - Attendance Tracking - Authorization Tracking - Automated Scheduling - Availability Management - Billing & Invoicing - Booking Management - Calendar Management - Calendar Sync - Cancellation Tracking - Care Plan Management - Caregiver Management ## Integrations (11 total) - ADP GlobalView Payroll - Employment Hero - Google Calendar - HubSpot CRM - MYOB Business - PARADIGM - Paychex Flex - QuickBooks Online - QuickBooks Payroll - Viventium Software - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Home Care Software](https://www.softwareadvice.com.au/directory/4779/home-care-software/software) ## Related Categories - [Home Care Software](https://www.softwareadvice.com.au/directory/4779/home-care-software/software) - [Home Health Care Software](https://www.softwareadvice.com.au/directory/4406/home-health/software) - [Patient Case Management Software](https://www.softwareadvice.com.au/directory/4181/patient-case-management/software) - [Healthcare CRM Software](https://www.softwareadvice.com.au/directory/393/healthcare-crm/software) - [Scheduling Software](https://www.softwareadvice.com.au/directory/4738/scheduling/software) ## Alternatives 1. [Google Calendar](https://www.softwareadvice.com.au/software/171751/google-calendar) — 4.8/5 (4024 reviews) 2. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5060 reviews) 3. [Calendly](https://www.softwareadvice.com.au/software/73632/calendly) — 4.7/5 (4084 reviews) 4. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 5. [ShiftWizard](https://www.softwareadvice.com.au/software/358958/shiftwizard) — 4.4/5 (723 reviews) ## Reviews ### "Highly Effective, Well-Priced Platform with Excellent Support and Room for UX Improvements" — 4.0/5 > **Daniel** | *1 October 2024* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: ShiftCare offers transparent pricing, flexible user management, and seamless Xero integration. The platform’s responsive customer support and regular improvements through a semi-public roadmap are standout features, making it highly user-friendly and efficient. > > **Cons**: While ShiftCare is a robust platform, there are some areas that need improvement. The lack of a dedicated mobile admin app and a non-responsive website can make it difficult to manage tasks efficiently on the go. Certain UX issues, such as the awkward date picker and limited flexibility in scheduling shifts (e.g., only allowing 15- or 30-minute increments), slow down workflows. Managing recurring shifts could be smoother, as it currently requires excessive clicking through the month picker. There are also inconsistencies, such as the inability to bulk-edit kilometre pricing and the poor handling of split shifts, which don’t reflect correctly in the carer app or timesheets. Additionally, minor but noticeable issues—like formatting errors with Xero integration, the lack of automatic syncing with Xero for staff details, and small bugs in the mobile app—make ShiftCare feel less polished than it could be. Improving these areas would make a big difference in daily usage. > > ShiftCare has streamlined our business operations, reducing admin time and errors significantly. The customer support is excellent, and the frequent updates ensure the platform continues to improve. While some UX and mobile features could use refinement, the overall experience has been positive, and I’d recommend it to others in the support industry. ----- ### "NDIS Providers need Shiftcare\!" — 4.0/5 > **Jackie** | *29 April 2025* | Individual & Family Services | Recommendation rating: 8.0/10 > > **Pros**: The rostering, billing and staff management are all very good. When you first start out you think you only need the bare minimum of features, however, you quickly realise you need to much more of what is available. > > **Cons**: some different levels of purchased use. Most businesses would need to be able to roster and bill for NDIS and have staff management. Anything to do with those things should be available for two top teers of purchase. Maybe SIL etc should be in the top level purchase. > > overall, we could not operate without Shiftcare, so very useful. Our rosters are a live and moving document, and Shiftcare can be operated in real time. ----- ### "Big mistake in choosing Shiftcare" — 1.0/5 > **Jason** | *12 November 2025* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: The only positive was that the sales team seemed eager to help—at least before I paid the deposit. I heard from sales constantly leading up to contract signature. Shocker I know. > > **Cons**: ShiftCare completely overpromised and underdelivered. The onboarding was confusing and poorly supported. They misrepresented having a working public API, and once I raised concerns, their communication dropped off. They even called my personal cell multiple times for payment before onboarding, but once issues appeared, they vanished. > > Extremely disappointing. I run a home care agency and was looking for reliable scheduling and client management software. ShiftCare sold a vision they couldn’t deliver. The product is unstable, support is unreliable, and the company’s integrity is questionable. I would strongly caution other agencies to look elsewhere. ----- ### "Good but needs some work" — 4.0/5 > **Zeb** | *2 May 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: Has a lot of scheduling options. Still a bit clunky there are a lot of features inside which could be tweaked which would improve the experience. Also the layout is a little old school. Not as modern as most tech platforms > > **Cons**: NO APP FOR MANAGEMENT. There needs to be a dedicated App for IPhone that allows for simple rescheduling and booking of staff and managing of the business. The App is just focused at a staff level. And there is also no proper communication channel and viewer for clients to see. A strong focus should go towards such as you can tell it’s just a “patch job” that’s been included to make it seem like it has the function. So you really need to design an App for staff, an app for clients and an App for management. Whether it’s seperate apps or within the same, it needs to specific designs around those 3 elements > > For an expensive product you’d expect more. Dedicated Management App/Client App/Staff App a must\!\! Then improving the design and correcting all the glitches would go a long way too\!\! ----- ### "Great system for scheduling and invoicing" — 5.0/5 > **Claire** | *7 May 2025* | Individual & Family Services | Recommendation rating: 8.0/10 > > **Pros**: I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. Customer service on the chat function and availability of people on there is fantastic. > > **Cons**: Integration doesn't work as well as it could - it often drops things off. I still have to download and upload files to ensure integrity. Also, it's got very expensive for small to medium sized businesses. > > A reliable system to manage staff and scheduling for NDIS providers. The customer service is excellent. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.com.au/software/330693/shiftcare?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/330693/shiftcare) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data