--- description: Review of Userback Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Userback | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Bug Tracking Software](/directory/4721/bug-tracking/software) > [Userback](/software/331026/userback) # Userback Canonical: https://www.softwareadvice.com.au/software/331026/userback Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/331026/userback?page=2) > Userback is a powerful user feedback and bug-tracking tool designed to help product teams collect more feedback and act on it faster. Whether you're a software developer, product manager, or designer, Userback provides a seamless way to gather and manage user feedback, making it easier to identify issues, track bugs, and prioritize features. The platform integrates visual feedback tools like annotated screenshots, screen recordings, and surveys, allowing customers to share their thoughts and experiences in a highly detailed and visual manner. This makes it easier for teams to understand and address user needs, leading to more user-centric product development. Userback integrates with popular project management and collaboration tools such as Jira, Slack, Trello, and Asana, ensuring that feedback is delivered to the right people at the right time. It also offers customizable feedback forms, automated workflows, and advanced reporting features, making it easy to manage feedback efficiently. Whether you're managing a small team or a large organization, Userback scales to meet your needs, providing valuable insights that drive product success. By placing user feedback at the center of your development process, Userback empowers you to build products that your customers truly love. > > Verdict: Rated **4.8/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 71 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Userback - **Location**: Rochedale, Australia - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 0.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Userback offers simple pricing with unbeatable value for teams of all sizes, from early-stage startups to large enterprises. Free Forever Plan: Ideal for early-stage teams needing just the essentials. This plan is free forever and includes unlimited feedback collection, two feedback projects, 7-day feedback availability, unlimited team seats, and access to all core features. Team Plan: Designed for growing teams managing feedback more effectively. Priced at $7 per seat per month when billed annually, this plan includes everything in the Free plan, plus unlimited feedback availability, optional feature portal add-on, project management integrations, Zapier automation, customizable feedback widgets, and feedback management tools. Note: This plan supports a maximum of 5 seats. Business Plan: Suited for scaling teams needing more advanced tools. Priced at $15 per seat per month when billed annually, this plan includes everything in the Team plan, plus 25 feedback projects, AI Assist, new feedback automation tools, reply templates, developer tools, session replay capture, JavaScript SDK, user surveys, behavioral targeting, and custom branding. Business Plus Plan: Tailored for enterprise teams requiring extra control and support. Priced at $23 per seat per month when billed annually, this plan includes everything in the Business plan, plus advanced privacy controls, record all user sessions, custom workspace domain, team member roles, team comment controls, single sign-on (SSO), hCaptcha, premium support, and SOC 2 report. Userback also offers a customizable Feature Portal as an add-on, allowing teams to collect, prioritize, and manage feature requests with user voting and public roadmaps. All new users can start with a free trial, making it easy to explore the platform and find the right plan for your team. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Assignment Management - Audit Trail - Backlog Management - Bug Tracking - Bug/Issue Capture - CES Survey Structure - CSAT Survey Structure - Collaboration Tools - Commenting/Notes - Configurable Workflow - Customer Segmentation - Customisable Branding - Customisable Forms - Customizable Fields ## Integrations (19 total) - Asana - Azure DevOps Server - Basecamp - ClickUp - GitHub - GitLab - Intercom - Jira - Linear - Microsoft Teams - Notion - Slack - Teamwork.com - Trello - WordPress ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Bug Tracking Software](https://www.softwareadvice.com.au/directory/4721/bug-tracking/software) ## Related Categories - [Bug Tracking Software](https://www.softwareadvice.com.au/directory/4721/bug-tracking/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) - [Kanban Tools](https://www.softwareadvice.com.au/directory/3175/kanban/software) - [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software) ## Alternatives 1. [monday.com](https://www.softwareadvice.com.au/software/131008/monday-com) — 4.6/5 (5726 reviews) 2. [Jira](https://www.softwareadvice.com.au/software/4315/jira) — 4.4/5 (15312 reviews) 3. [ClickUp](https://www.softwareadvice.com.au/software/123064/clickup) — 4.6/5 (4561 reviews) 4. [Wrike](https://www.softwareadvice.com.au/software/3777/wrike-pm) — 4.4/5 (2887 reviews) 5. [Backlog](https://www.softwareadvice.com.au/software/54157/backlog) — 4.6/5 (169 reviews) ## Reviews ### "Opinion of a regular user" — 5.0/5 > **Michał** | *23 March 2021* | Graphic Design | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. Even our clients can handle userback. > > **Cons**: At the moment, I don't see any defects in the product. It is constantly evolving. Contact with the creator is very good. Nothing to complain about. > > The tool allows you to easily communicate the customer with the team creating the product. Thanks to it, we save a lot of time. ----- ### "Lots of great insights from users" — 5.0/5 > **Verified Reviewer** | *23 March 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Userback let's users easily give us feedback in-app, which is super useful. This has resulted in some interestig insights that I don't think is easily replicable without Userback. The ability to draw and take screenshots with the feedback is what makes it so helpful for users to express their ideas and give good feedback. > > **Cons**: Nothing I can think of. It was easy to setup and deploy. ----- ### "My Review" — 4.0/5 > **Ercan** | *10 March 2022* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: The easy usage and simple setup and good price/feaure ratio > > **Cons**: There is no much what I don't like it but has actually a limited usage scenario ----- ### "Stop the Come and Back Madness. Move to Userback" — 5.0/5 > **Leonardo** | *18 July 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/ With Userback, here is the workflow. 1) You install the snippet, 2) Send the link to the customer, 3) The customer takes notes on the screen, 4) You review the notes, 5) Userback will automatically upload to your project management tool, like Basecamp. It's super simple to use, and even customers that are clueless about technology will thank you. Make the switch, at eikonikos, we love it\! > > **Cons**: I can't point anything negative, maybe, I would request the team to add more integrations. ----- ### "Clients love it" — 5.0/5 > **Verified Reviewer** | *7 August 2020* | Internet | Recommendation rating: 10.0/10 > > **Pros**: A slick way to cut back on unnecessary emails and collect feedback for web design jobs. > > **Cons**: No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/331026/userback?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/331026/userback) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data