Lavu POS Reviews

Pros

Ease of use interface and access control

Cons

It being online base has it set backs. A local add on should be recommended for online fauilers.

Pros

After going through the set up of a rival product 2 years ago and spending 2 years using that system, onboarding and use of Lavu has been the best experience. The onboarding timeline was great to follow along as we were going through the steps. They were able to create exactly what I wanted for the menus. We had to use a system that is totally usable on WiFi. This caused a couple of headaches during installationb Using the system has been very intuitive. Training our team is super easy.

Cons

For the most part, we haven't had a bad experience. Even with the difficulties installing the 2 wireless printers everyone handled the process and the glitches with professionalism even when it took us 4 hours to get it right.

Alternatives Considered

Square Point of Sale, Clover and Toast POS

Reasons for Choosing Lavu POS

The customer service at SpotOn was terrible. They didn't have a good solution to our WiFi situation. It was almost impossible to get refunds for our customers. Sometimes it would take in excess of 10 days and multiple emails to get the refund processed. I could do full refunds, but partials had to be done through their customer service team. I would have to include the SpotOn support team, the supervisor and our sales person on every email to get keep them on top of it. Even then I never would hear if things were taken care of by the extra participants on the email.

Switched From

SpotOn

Reasons for Switching to Lavu POS

The cost and the availability of a fully WiFi enabled system. The great customer service was just icing on the cake.

Pros

They have so much potential if they could get the communication down. It’s been one person says this and one person says that. Basically don’t believe anything they say in the sales pitch unless it’s in crystal clear writing. They will say anything to get the sell.

Cons

Everything I said about. The miscommunication and false information.

Alternatives Considered

Toast POS

Reasons for Choosing Lavu POS

Because of the crashing of the software in the past. Amazing support product just wasn’t up to par.

Switched From

Aloha EPOS

Reasons for Switching to Lavu POS

Because I was told many things about my startup and unfortunately it was false to get me to sign up. Again get everything in writing. Everything to a T.

Pros

Service has been readily available to answer questions. Staff are kind and available.

Cons

There are several functions that are not yet available or not best suited for our needs and for our business style and key protection for our industry with user levels are lacking.

The functionality for our complex needs needs to be improved.

Alternatives Considered

TouchBistro

Reasons for Choosing Lavu POS

Poor customer service. Numerous errors by Toast staff. Length to correct costly errors. HORRIBLE PAYROLL EXPERIENCE. HUGE MISTAKES BY THEIR TEAM IN REPORTING WITH NO ACCOUNATBILITY. INTITAILLY TRIED STATING IT WAS NOT THEM

Switched From

Toast POS

Reasons for Switching to Lavu POS

Pricing, equipment customer support team

Pros

Sky is the limit on what you can do with the point of sale with the proper knowledge. ASK QUESTIONS. They will teach you anything you would like to know or do it for you in just a phone call.

Cons

There were a few bumps in the set up that made me nervous. Almost bailed out on it before even starting. They were able to fix the issues, get the account set up correctly and get the process moving back on track.

Pros

Nice hardware and free trial. Knowledgable support team.

Cons

Not transparent with the charges. I was not told about the card point charges. Also no warning of Lavu being cancelled. So I cannot access the reports.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Lavu POS

Tipping system is not encouraging. Also cannot run complex report

Switched From

PayPal Zettle

Reasons for Switching to Lavu POS

Free trial was nice when I don’t have to put money down.

Pros

-Their user interface is beginner friendly and pretty straightforward.
-Customer Service is very helpful in solving issues

Cons

On the back end, as someone using the control panel often, there are some complications that could be put forward in a simpler way.
E.g Multiple store locations are all separated on the control panel with no option for one big "All Stores"

Pros

The easy and great service and the help from [sensitive content hidden].

Cons

Nothing was not good and the service was the best.

Pros

Im new at it . But it seems easy to do and handle

Cons

Nothing yet . Have not had it long and waiting on business to open

Alternatives Considered

Toast POS

Reasons for Switching to Lavu POS

I had a friend told me it would make things easier.

Pros

Everything comes to you very fast with simple setup instructions.

Cons

The screen is a little smaller than most

Alternatives Considered

Skytab POS and Toast POS

Reasons for Switching to Lavu POS

Included products included without extra

Pros

The best thing about Lavu is the inventory and pricing down to the ingredients.

Cons

Lavu still needs more available features and be more open to customizing.

Alternatives Considered

Lightspeed Restaurant and TouchBistro

Reasons for Switching to Lavu POS

We chose Lavu over the others because of Lavu's OPEN API and Inventory down to the ingredient.

Pros

We tried other POS systems but customizing was expensive and they didn't work as we wanted them to. Lavu system multi purpose-built with the features and reporting were right on and we were able to merge it to our own easily and they work great.

Cons

So far anything we have ran across we have been able to solve rather easily and smoothly. We haven't encountered a true negative.

Alternatives Considered

POS Nation for Retail and Toast POS

Reasons for Switching to Lavu POS

Easy to operate, smooth transition, pretty much plug and play with less cost.

Pros

We've been in business since 2018 and we have used 4 different POS and spoken with many other people who what us to become their POS customer. [sensitive content hidden] was very good and following up and that was why we chose to give Lavu a try. We are looking forward to our new loyal customers program the POS has and a few other perks. All in the all, if we great and have a company be so forwarding thinking and honest.

Cons

Well the worst part of about any POS is the onboarding but that is what it is.

Alternatives Considered

Square Payments and Toast POS

Reasons for Choosing Lavu POS

They were bough and the POS was being shut down.

Switched From

Go Local Go Smart POS

Reasons for Switching to Lavu POS

Affordable and referring by another company person I trust.

Pros

Ability to utilize Tab Order as location default during initial deployment in 2014.

Cons

Level of customization in front end user configuration. Scheduling and management notes are undeveloped in reports

Alternatives Considered

Microsoft SQL Server, Square Payments and Clover

Pros

Everything! It's so user friendly. Reports are amazing. Makes book keeping a breeze. This system will track everything from sales, inventory, hours worked into great detailed reports. Our bartenders love it. Screen are easily read, and so easy to use.

Cons

There are a few problems we found with splitting and merging tickets. A simple call to tech and was fixed with in minutes. We also have a few things that we can't charge taxes or credit card fees on. You will have call tech to remove these these charges.

Pros

It’s easy to implement and low upkeep coat make it a win win system.

Cons

If the internet is down so is your ability to process cards if you process through Lavu.

Pros

Overall, easy to use and easy to obtain reports
Excellent customer service

Cons

Sometimes the ordering functions are confusing

Pros

Easy to sell and restaurants. Love it. The customer experience.

Cons

Actually, nothing I’ve had good experiences I actually like selling this product.

Pros

The ease of placing orders, for takeout and dinner service

Cons

Separation of features , it’s more convenient to have things included instead of priced out

Pros

Ease of use, the system is easy to use.

Cons

I’ve been charged extra fees and don’t know why.

Pros

Lavu was extremely quick to deliver and set up. My team jumped right into operating the new POS system with ease!

Cons

I thought I was receiving wireless printers for our kitchen.

Alternatives Considered

Toast POS

Reasons for Switching to Lavu POS

Kindness of salesman

Pros

The capabilities! QuickBooks, online ordering, QR code setup, payroll, all run from my iPad! Perfection.

Cons

The time to build the menu… but I did have 401 items and modifiers and a bar and restaurant

Pros

It's poised to enable any sized restaurant to implement modern growth, table side ordering, time clocks for employees, online ordering and quick serve options are easily implemented when you have Lavu as the foundation.

Cons

Quite happy to represent Lavu and I'm completely sold on the system and their support.

Pros

Easy for a business owner and staff with a emphasis on customer service

Cons

Don't have any cons as yet. Will report later on that

Pros

The acceptence of my small business and the customer service is great.

Cons

I have not used Lavu long enough to say I like a least.