Lendio Reviews

Pros

Bookkeeping is not a sexy task, but Sunrise makes it bearable. And, the results are impressive.

Cons

Getting up to speed on the learning curve could be a little better.

Pros

I originally started using this product when it was called Billy and since Lendio bought them out and turned it into Sunrise they have added options that have been very helpful. The best so far (for both clients and myself) is the subscription feature for recurring invoices. The software is intuitive and has more features than I actually use, but I do think using the expenses features would be great for myself and my business, I just have not set it up yet.

Cons

The editing of recurring invoices is clunky at best. If there are changes to recurring invoices I generally delete the old one and replace it with a new one because I've have several instances where an edited recurring invoice sits in the system and never sends which of course is bad for both us and the client.

Pros

Looks pretty. Wish I could have used it. Looks amazing from the surface. Customer support was terrible.

Cons

I don't know WHEN I have more frustrated with a companies 'service'. VERY frustrated. I was excited about this deal and jumped right on it. I tried syncing with my Cap One Spark business account (from my phone) and it didn't work so I emailed asking if this really wasn't an option. I got a list of 9501 banks emailed to me NOT in alphabetical order. What am I supposed to do with that?

I tried the chat option and explained when I added my cap one account it pulled in my PERSONAL banking details and not my business accounts which made no sense. They told me to talk to cap one, which I did.

Then I tried adding my business account info again and it kept reverting back to my previously synched personal accounts. Frustrating. So I went ahead and added my personal bill account and then deleting it and hoping that would work. Nope.

I tried calling over and over and it was always busy. They take forever to respond on chat and were not helpful at all. I finally got ahold of them and they said they dont have phone support.

Free support
Email: [email protected]
Phone: (800) 241-7365
Help center: www.billyapp.com/support

That's right on the dashboard when new users sign in. I get ahold of them via chat and Joshua suggesting 'bombing' the account and starting over which I did. He said 24 hours later I could try again and hopefully it would work that time. Even though nobody did anything to help it work the next time but maybe so.

Here we are over 24 hours later and, of course, it pulls up my personal (not business) info.

I give up. Incredibly frustrated by the terrible response, being sent a list of 10k sites to dig through, being given a number they DON'T answer, having chat and not being very available.

Pros

Since day one I was able to quickly get set up and running the first day. The UI is simple yet intuitive and has may build in options that usually would come as a premium.

Cons

The only drawback for my company is the the inability to run payroll. That's it!

Alternatives Considered

Reasons for Choosing Lendio

Switched From

Reasons for Switching to Lendio

Pros

The invoicing is amazing, The software is very easy to use,

Cons

The cost of goods sold is confusing and difficult to use, the voided invoices can't be reviewed and the expenses are difficult to post as well. Also we can't connect other merchant accounts other than Chase.

Alternatives Considered

Switched From

Reasons for Switching to Lendio

Pros

After being a long time QB user, I appreciate being able to get in quickly, do what I need and get out. I use it primarily for invoicing.

Cons

Nothing. Everything works great for my needs

Pros

I like the ease of use in general and the fact it is free is a great help for startup companies like myself.

Cons

I haven’t found anything I don’t like yet.

Alternatives Considered

Reasons for Choosing Lendio

Switched From

Reasons for Switching to Lendio

Pros

I have been using this application for a couple of years now (it was bought out and originally had a different name) I like that it's easy to create recurring invoices and retain client information for collecting payments.

Cons

At one point customers got rebilled all of a sudden and normally that was not a functionality that existing in the invoicing tool. It's actually a good feature but I didn't expect that to happen and it caught one of my clients off guard.

Alternatives Considered

Reasons for Switching to Lendio

Pros

I already have and will continue to recommend this service to all I know, because of the unlimited ability within this accounting software I’m only beginning to understand. Thank you Sunrise.

Cons

Free service with power tool, with software Friendly interface.

Wish there was a bit more customer service availability, via phone.

Alternatives Considered

Reasons for Switching to Lendio

Pros

I loved it once they connected the banks integration. This makes it very easy to do a reconciliation with your bank. The interface is great, and the reporting works good too.

Cons

It should be more customizable and we should be able to remove "unreconciled entries". Currently the only way to remove those is by uploading a .csv file which make is very time consuming to get everything up to date. Also we should be able to break a payment into different customers. For instance, I import payments from Stripe, but I have to attribute all the payments to the same person because of Billy limitations.

Pros

I purchased a lifetime deal of Billy through AppSumo, which is really the only reason I am using it. Admittedly, my experience with Billy is colored by me being a longtime user of Freshbooks (which I was very happy with!), so perhaps I had a set of expectations coming into Billy. That being said, Billy is a nice software that gets the job done. They've recently implemented Paypal payments, which I couldn't believe was missing, but so glad it's here, as I have many clients who prefer to pay that way. It shows that they listen to feedback and are actively working on their roadmap. Another plus I appreciate is that you can collect signatures for quote approvals, which is nice.

Cons

However, the two pros mentioned above, Paypal and the quotes functionality, have a flip side.

The downside to Paypal is that I can't offer the option on an invoice for clients to pay via Paypal or credit card, I can only offer one or the other -- which completely defeats the purpose! Ideally, I would offer clients as many options as possible, since I don't know in advance which way they would prefer to pay. So, in order to continue to offer payment via Stripe, I can't use the (much anticipated!) Paypal feature.

For quotes, it's not immediately apparent in the UI when a quote has been accepted (you have to navigate to each one individually and open it, and even then, it's not glaringly obvious). When you have multiple open quotes, this is a waste of time to continually be checking in this way. There is an option to be notified via email when a quote is accepted, but for a while this wasn't working. I ended up missing a few quote acceptances.

I have also run into some weird glitches when setting up payment options. Customer support was pretty slow to respond via email, and I had to follow up multiple times to get any sort of closure on my issue.

The biggest con for me (and this is only because I am used to Freshbooks) is that there is no integrated timekeeping feature. I had to search high and low to find a cost-effective solution to track time against projects.

Pros

Sunrise is extremely easy to set up and simplifies most accounting processes. We love how easy it is to upload receipts, even via mobile, and connect them to their relevant expense.

Cons

Still waiting for a recurring bills feature to be added. Like most companies, we have bills that must be paid on a monthly basis. As of yet, there is not a way to set up a recurring expense, so these same bills have to be input manually each month.

Another, more recent downside is that the connection to one of my bank accounts stopped working 30 days ago which means I am unable to reconcile transactions without completing a manual download/upload. Thus far, we have been waiting for a reconciliation from Sunrise support for over 3 weeks and each time we've requested an update we are informed they are still trying to get the 3rd Party provider to assist on this.

Pros

I like keeping track of my invoices, i.e. which ones were sent, which ones are late, etc. The fact that I have customer portals now is a real bonus.

Cons

I'd love to see some of this functionality carried over to a mobile app.

Pros

- Easy to use
- Clean interface
- Great Invoice design

Cons

- Support is very weak.
- The tool is missing major functionality.
- Bank integration just came a few weeks back, but it is not stable.
- Stripe is not stable. In many cases, the customer paid but payment was not captured. This led to an embarrassing situation where we keep following with customer to find out that they already paid!!!
- Stripe payment can not be re-consiled! I have been told that each stripe payment has to be for 1 uniqe customer, which can not be the case! Stripe combine multiple payment together before payout is sent to bank.
- Billy's US Management is sensitive to critics.

Pros

First and foremost, I really appreciate that the development team are working so hard to make their users happy and constantly improve this tool.

I purchased this tool last summer during an Appsumo sale knowing that I would probably need to wait a little while to implement Billy into my business. At the time, it didn't offer features that I required for invoicing, tax management and bookkeeping.

I implemented this tool a little over a month ago and have been fairly happy since then. The dashboard is easy to navigate and once I got the hang of how to properly account for multiple currencies it was even easier.

I've reached out several times to support and have typically received prompt responses, though they are not always helpful (received links to help pages without images or tutorial videos that definitely used to have those support tools embedded). As with most support teams, patience is important.

Overall, I think Billy has the potential to be a really great small biz accounting tool and I've decided to stick around because of this. My plan is to reassess the software and how it is meeting my needs at the end of 2018 and decide if this is still the right fit for my business.

Cons

I really, really need the ability to add and track multiple tax lines. I'm in the process of figuring out a workaround, but it will likely mean tracking some of my income through a separate tool.

I also wish that the weekly office hour meetings (or a summary) could be made available in an archive for those that can't attend.

Pros

Billy is very easy to use, with lots of tutorials to help you set it up correctly, the first time.
As a cloud-based solution, it can be accessed from anywhere, on any platform.
It has all the functionality needed in an accounting platform, at a very inexpensive price.
The team is constantly developing/tweaking areas within the application, providing even more functionality while making it even easier to use.

Pros

I found Sunrise while looking for a simple means of creating and sending invoices to school systems, and the software definitely made that easy for me. After spending an hour or two working with various options involving things like Google Docs and MS Word, I was very pleased to have an invoice created and sent within the first 10 or 15 minutes of using Sunrise.
The orientation and customer support are also outstanding. The Sunrise Success Team reached out to me as soon as I signed up, and [SENSITIVE CONTENT HIDDEN] provided a great intro to Sunrise. He also found answers to a couple of technical questions I had.

Cons

The cons have to do with my ignorance of standard bookkeeping practices, especially the double-entry system. Wrapping my mind around that was a struggle, and I still don't have all my entries in the correct place. (I don't have a ton of entries, so I prefer my spreadsheet for tracking things right now.)

Pros

I find this software extremely user friendly. I've never had a significant issue with the app, it has always worked very well. While I likely do not use it as heavily as others might, it has been perfect for my needs. Especially come tax time, Sunrise makes the paperwork as simple as a few clicks.

Cons

There are some limitations in customization, for instance it continues to ask for tax info, and asks to email invoices, even though I don't have to do this in my business. But these are minor quibbles.

Pros

The Sunrise dashboard makes it easy to keep a pulse on my business finances when I need to make investment decisions and manage daily operations.

Cons

I wish I could customize the email template for sending invoices. I'd like to set the subject line and body text.

Pros

Simplicity, clean interface and free customizing of Chart of accounts.
Lot options for exporting in xls format (i love excel).

Cons

It have some minor things about local settings and shortcuts but it minor things! Thanks to friendly support i don't worry.

Pros

Simple and fully functional accounting & billing system that has multi-currency invoicing

Cons

Doesn't have recurring expenses, unable to generate customer statements, unable to apply a discount % or amount in an invoice.

Website is not mobile responsive.

app name "billyapp" sounds 'Naff', when i tell clients to check their email for our invoicing system sent from "billapp"...

Could I use my own custom domain or you use another domain to send emails?

Pros

I am a right-brained, creative, low-tech Luddite; I hand-make jewelry for museums. I am not high tech, and many programs confuse me. I tend to be disorganized because my brain is a busy place and that makes the financial side of my business difficult, and in the past, an ongoing struggle. Sunrise simplified my life!! At least in the area of bookkeeping and invoices. I love it's simplicity! I have been using it for a few years now and have saved hundreds in misplaced invoices!

Cons

I do sometimes run into problems with the editing feature, but that is probably just me.

Pros

I can create a quote for a client in minutes with good details and add a deadline to it if I need to. I can convert the quote to an invoice if the client approves the quote. It is easy to see what invoices are open and easy to update payments for open invoices.

Cons

Changes to invoice permenant wording can be a pain because the access to this section is not obvious. Since it is something you only change once in a great while that means you have to keep great notes on how to do it or contact support every time.

Pros

Ease of use of available features; accounting section is pretty good too and certainly creating expenses based on uploaded receipts is a plus.

Cons

Needs number of features: customer statements, better VAT handling for Irish annual Trading details return

Pros

Good softwareEasy to use easy to understand does not take much time to learn the ins and outs of the software to be proficient in the sport is top notch when you have a question

Cons

Not really a lot not to like about the software somethings are repetitive but you can change it in settings.