MYOB Business Reviews

3.9
Overall rating
Reviews

3.9
Overall rating
Reviews
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User Reviews Overview

About MYOB Business

MYOB Business accounting software is designed to help businesses of any size across Australia and New Zealand take care of GST, invoices, reporting, expenses & payroll (including Single Touch Payroll). Designed to save time,...

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Feature ratings

Value for Money
3.5
Features
3.7
Ease of Use
3.8
Customer Support
3.4

Browse MYOB Business Reviews

137 of 137 reviews
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Katrina
Katrina
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 07/11/2018

Solid product for small business

Has been around for a long time. Tried and tested and is a great product. Starting to price a little higher but still competitive - especially if you have employees.

Pros

Easy to use and well laid out for the end user. Is great for small operations without complex needs.

Cons

Whilst bank rules are very handy - the auto reconciling of transactions can cause problems if rule set up incorrectly. Would be great if there was an option to make bulk transaction changes.

Elena
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
1

4
Reviewed on 06/05/2023

Good software, has been better few years ago

I loved that software in 2006, it was great, so easy to use. Now it is not hat great, customer support needs a lot of improvement. Yet I think other competitors have their problems and overall MYOB is the best soft for a small business.

Pros

I love the soft is so user-friendly. I have been using MYOB since 2006. As an accountant I use XERo, quickbooks, handisoft. I think that from the end user point of view MYOB still easiest business software. From an accountant point of view it is also very user friendly. It helps me fix the mistakes my clients made with an ease. Bank reconciliation used to be great, now, after some modifications it is much worse. Yet , overall I think that MYOB is still the sest business solution for a small business in Australia

Cons

Customer support is not existent. Many of my client switched to Xero or quick books because of terrible customer support in MYOB

Alternatives Considered

QuickBooks Time and Xero

Reasons for Switching to MYOB Business

Easier to use, easier to fix mistakes. At the time XERo did not have general ledger details report which was an essencial
irene
  • Industry: Accounting
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/10/2024

Myob awesome and user friendly to use

We love this customer friendly to read the accounts

Pros

Fairly easy to use user-friendly very efficient aweosme te.plates for invoices

Cons

The versatility of the account numbers they have many subcategories .

Alternatives Considered

Quicken

Reasons for Choosing MYOB Business

Sobwe can use the software easy and extra capable

Switched From

Quicken

Reasons for Switching to MYOB Business

Better priced , met buyer expecrations and was within the budget amount .

Top MYOB Business Alternatives

phillip
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

1
Reviewed on 20/10/2024

Use Xero instead

Terrible, I also use Xero and have had zero issues over the same time period with the same data. I will not recommend MYOB to anyone.

Pros

It looks nice but that is where anything good stops for MYOB.

Cons

Every accountant I talk to advise not to use MYOB. I have now been locked out of my account for over a month with their system incapable of remembering logins requiring external apps which then don't work, have also been unable to share access to reports due to MYOB changing statuses without my knowledge.

Alternatives Considered

Xero

Reasons for Switching to MYOB Business

I have used Xero alongside MYOB for the same accounting with far better performance than MYOB

Response from MYOB

Hi Phillip
We're sorry to hear you have been unable to log into your account.

Please reach out to [email protected] with your details so we can investigate and assist with resolution.

We look forward to hearing from you.

Sarah
MYOB

Replied 28/10/2024
Bridie
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 22/10/2024

MYOB Business Used by Project and Design Management Business Factor PM

My overall experience with MYOB Business has been mostly positive. It’s a reliable tool for handling all our core accounting functions, including reconciling accounts, managing payroll, sending invoices, and tracking transactions. The platform offers a good level of detail, and once set up, it’s easy to navigate day-to-day tasks. However, syncing MYOB with other software, like Total Synergy, can sometimes be a bit challenging, which interrupts the otherwise smooth workflow. Despite these occasional hiccups, it’s an efficient solution for managing our finances.

Pros

What I like most about MYOB is its efficiency in handling all my accounting needs. I use it for bookkeeping, reconciling accounts, sending invoices, managing payroll, paying bills, and tracking transactions. It keeps everything organized in one place, making monthly financial reviews straightforward and helping me stay on top of our accounting tasks with ease.

Cons

What I like least about MYOB is that syncing with other software can sometimes be unreliable. For example, integrating MYOB with Total Synergy has caused issues at times, which interrupts my workflow and requires extra troubleshooting.

Quentin
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 17/01/2024

MYOB Business - Great Software for medium sized businesses

Pros

The financial reporting abilities of MYOB Business are very good and very well developed. They present accurate and real time reports that allow for a large volume of information to be automatically reported from a business management point of view.
The ability to add specific permission levels to individual users is also highly valuable as the there may be some layers f information that the company does not want the individual to have access to which is something MYOB has done really well.

Cons

MYOB is more costly than a number of other accounting software packages on the market, although it is more powerful and has more functions.
From a personal point of view the user interfaces feel outdated. Although they are very powerful and have a lot of functionality it presents as though it is a 20 year old version of windows.

Response from MYOB

Hi Quentin, thanks for taking the time to lead a review! Love hearing that your choice to partner with MYOB has been successful.

Replied 21/01/2024
Brendan
Brendan
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
5
Ease of Use
3
Customer Support
4

4
Reviewed on 16/02/2023

Full of features.

Great option for this doing day to day business, May be a little expensive for those just starting out.

Pros

Packed with features for invoicing and accounting needs.

Cons

Very expensive when compared to similar products.

Alternatives Considered

Xero and Zoho Invoice

Reasons for Choosing MYOB Business

Trying a few of the features out.

Switched From

Xero and Zoho Invoice

Reasons for Switching to MYOB Business

Just wanted to try it out to see if it was easy to use.
Joe
Joe
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 29/12/2020

Manual System Converted into Digital

MYOB has changed the way we work, simplifies book keeping to take away so much pain

Pros

- Easy to signup and simple setup to get things started
- Pricing - Special offer for new start ups
- Invoice reminders
- Invoice templates look very professional
- Invoice shows when customer / vendor have viewed (SUPER HELPFUL)
- Intray for emailing receipts and tracking

Cons

- Not being able to invoice in multiple currencies, have to workarond this by invoicing in the charable foreign currency then after payment is recieved adjusting the template to the local amount that is received.

Alternatives Considered

Xero

Reasons for Choosing MYOB Business

Made the switch from doing everything the slow manual way! Can never turn back now

Reasons for Switching to MYOB Business

Price and special offer for new startups
Jodi
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 04/09/2024

Great accounting software

Good accounting software. Easy for multiple staff to use.
Easy to add new staff members

Pros

Easy to use. Straightforward
Online or app

Cons

Payroll could be easier to make changes

Jye
  • Industry: Utilities
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 19/10/2024

Myob review

Overall 9/10 has worked well for me and myob capture is great for my business

Pros

MYOB capture, syncs with my CRM & quoting system

Cons

Issues with MYOB capture from time to time

Linda
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
1

3
Reviewed on 05/12/2023

Daily Bookkeeping

On the website version I am completely frustrated. Why is it that I can not open in the app version when the file has been shared with me via the website version??

Pros

Bank Feeds, Date Lock, Balance Sheet, GST Report

Cons

Lack of functionality on website, can't use the find transaction feature.

Response from MYOB

Hey Linda!
Thank you for taking the time to share your thoughts, we really appreciate it!
Regarding the Find Transaction feature, this link here has further information and instructions on how to use it: https://help.myob.com/wiki/display/myob/Finding+transactions
If you're continuing to experience an issue, don't hesitate to reach out to us on any of our social channels or Community Forum - I'll make sure we get to the bottom of it for you. Cheers, Amanda.

Replied 06/12/2023
Daniel
  • Industry: Civil Engineering
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

2
Reviewed on 04/03/2021

Get your act together

works well when it does, is terrible when it doesn't with zero customer support!

Pros

Easy to use. If you have a computer, you can access everything

Cons

Glitch with reconciliation. You have to go back to the dashboard if you want to reconcile a different account (each time) have been trying to setup bank feeds for credit card for years. Have been unable to update credit card details or pay the bill for the product for 2 months. Very annoying to log into, nearly every time you have to log in two or three times before you actually log in. If you like waiting on the phone to talk to someone, only for the call to time out after 40mins or get put through to some white noise, again and again this is the company for you.

Joanne
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/02/2021

MYOB - easy to use, does what you need

Offers features that I need to do to manage the Company Financials. Support has been great and responsive.

Pros

MYOB is intuitive for the user to use, easy to use, simple to setup, has all the features you need to manage the Company finances. Also when regulation changes it quickly incorporates those changes and explains easily how to use the feature.

Cons

MYOB can get quite slow around EOFY - needs more grunt put in place around these times for cloud hosting. There is no live chat within the application for support.

Alternatives Considered

Xero

Reasons for Switching to MYOB Business

Pricing and easier to use.
Jennifer
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 14/03/2023

Ok platform at the time however went with Xero

Pros

I needed the ability to access accounting transactions online.

Cons

What I liked least about MYOB business is that is was very limited therefore went with Xero.

Kara
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 26/05/2022

Myob

Very easy to use. Clients are happy with it and also find it easy with minimal questions

Pros

The ease of using this program. Being able to get into clients accounts and finalising their work.

Cons

I have no issues to report with this program.

Elizabeth
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 23/08/2021

Upgrade of platform rubbish

Very frustrating, dissatisfaction and disappointment.
Will be looking at Xero.

Pros

Nothing about the new upgraded platform, all information has to transferred over.
Too many gimmicks of cartoon characters , boxes with useless information and graphs taking up half of the dashboard. Support of myob is very inexperienced and wasted 3 hrs on the phone to resolve payroll issues.
Did not ask or want the upgrade now paying more for a useless product.

Cons

Navigation is too complex, nothing is clear and simple.
Super is not calculated correctly, some of the information has not migrated over with the new platform had to re input details. A lot of wasted time.

Pam
  • Industry: Primary/Secondary Education
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
2

3
Reviewed on 10/07/2018

Small business user

Good program for small business and very easy to fix mistakes but no audit trail

Pros

Easy to use and can have detailed accounts set up,at 4 levels
Reports are set up so easy to use out of the box
Great program in box

Cons

From an audit perspective not great as you can renter things without an audit trail
No reporting flexibility

Marilyn
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
5
Customer Support
3

3
Reviewed on 24/07/2018

Processing

The background of MYOB needs to be updated to keep up with the updates

Pros

This software is easy to use . It has all the modules you need to run a small to medium business in todays environment.

Cons

Processing is slow and will freeze the screen Myob does not like large files which is a huge problem.

ELLIE
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/11/2018

Friendly user

To be more flexible on forms and reports

Pros

Editing and backup easy to manage and restore function for any error or lost of data to be fixed easily

Cons

Cannot customise report and limited on letters and character to be insert. Control on printing page is not user friendly

Karen
Karen
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 16/01/2019

MYOB for business

Pros

I used MYOB a few years ago. At that time MYOB seems the only one which is capable of doing accounting tasks in Australia

Cons

I used MYOB a few years ago. At that time MYOB online version seems poorly designed, not suitable for multitasking

Michael
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/05/2021

MYOB keeps us on track and informed

Pros

Ese of use, accessibility, features are simple, seamless integration, reporting functions, governance

Cons

None, it is clear and easy to use daily.

Edward
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
2
Ease of Use
3
Customer Support
1

4
Reviewed on 08/12/2021

MYOB Review

Pros

Ease of use. Pricing
Easy interface
Online storage

Cons

Limited reporting and search functions
Limited customs report

Peter
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
3
Customer Support
2

3
Reviewed on 12/06/2018

An industry standard, needs better support

Pros

This is one of the mainstream products available around and has a lot of users all over the globe. There is a great chance that your accountant is familiar with this and will be able to make great recommendations

Cons

Updates can be cumbersome and provided they work well they are easy to apply. I have had a couple of instances where we needed support and it has been very lacking. General technical support is poor with cancelled webinars and staff which appear not to know more than the most basic for troubleshooting.

Glenn
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
2

1
Reviewed on 13/10/2017

Can not export or import anything useful. Locked in.

I would avoid unless you only want to use it for a small business with no plans to grow to the stage where you need to upgrade your accounting software. Also requires a internet connection to run.

Pros

Easy to use for a small business. Its web based so you dont need to install any software, and you can use it from any location where you have internet access.

Cons

Import and export data options VERY limited. Can only import items and contacts, can only export a account and journal summary for your accountant. This means you cant use Essentials with a 3rd part system, or export your data if you later decide to stop using Essentials, effectively locking you in. Would make it difficult for a growing business to upgrade to a more advanced accounting system, you would need to manually enter all your records from scratch.

Paul
Paul
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 30/06/2021

MYOB for Tradies

I had little to do with the software save reading my payslips and annual payment summary. These werre accurate and easy to read.

Pros

I received my payslips from the office and they were done on MYOB. They were easy to read and showed everything necessary

Cons

There was no app for my to use at the time to record timesheet activities. I had to make a google spreadsheet and email it. If I had an app then my pays would be uploaded and so less mistakes would have occurred.

137 reviews