InsightEMR Reviews

Pros

The speed of billing and payments, which allows direct and personalized attention to each patient, with a lower incidence of manual work. The systematization of high quality physical therapies.

Cons

Documenting each therapy can generate a little more time in the patient care process, which can generate a slight limitation. However, it allows the backup of your medical history of therapies.

Pros

Love staying informed with everything; updates are automatic. And issues are fixed in a timely manner.

Cons

Constantly putting in a password - but I get the security side of that.
And that I have to uninstall the program on my receptionist's computer every 3 weeks and reinstall as it gets slower and slower since the last major update. I did contact support about it.

Alternatives Considered

WebPT

Reasons for Choosing InsightEMR

Less advanced software (MediGraph)

Reasons for Switching to InsightEMR

We weren't able to do our own billing with WebPT, which was something extremely important to us. During the sales pitch of WebPT, we were told we could and then found out in the initial stages of switching software programs, that we could not. I'm grateful we found Clinicient and we've been happy customers since 2012!

Pros

The Physical Therapists, for the most part, like the charting software. It is fairly basic and simple to use once you have all the templates figured out.

Cons

Billing/Tasks/templates/corrections/clearinghouse inputting and outputting/etc. Text reminders works on and off. Customer service doesn't know billing well and sometimes takes a long time to get back to us. Sometimes documents are scanned into patient's files to discover that they were magically missing from that patient's file and we find them later in a different patient's file, with no explanation. Templates have to be edited every so often because words will have been moved over and are no longer showing all of the sentence or the PT's signature is suddenly no longer printing on the letter.

Pros

Clinicient is easy to navigate and personalize to meet our clinic's needs. The front office integration is seamless with documentation and billing and having a personalized executive perspecitve on the metrics has been invaluable. The support staff is responsive and we feel valued as a customer everytime we comminicate a need. Therapists really appreciate the ability to create goals directly from the objective data, and personalize templates to share throughout the clinic. Payment turn around is worlds faster than we were previously experiencing.

Cons

We would love a wait-list feature for scheduling; currently, we use an external link for wait-listing patients.

Alternatives Considered

WebPT, Tebra and AdvancedMD for Physical Therapy

Reasons for Switching to InsightEMR

I found AdvanceMD to be very pushy and used-car-salesman approach to signing a contract. Kareo was less intuitive. WebPT was more expensive, and I felt like a number to them, not a unique clinic with individual needs.

Pros

The EMR system is fully integrated with the billing software. The documentation and billing software are fully integrated, making it more efficient for billing.

Cons

There are times where the system doesn't run smoothly despite having speedy internet connections.

Alternatives Considered

WebPT

Reasons for Switching to InsightEMR

Mostly because the scheduling, charting, and billing are fully integrated.

Pros

What I like most about InsightEMR is the easy flow of it. It is very selfexplanitory, nt confusing. It allows me to easily schedule patients with therapists, put in their copay amounts, print patient paperwork, etc.

Cons

I have been using IsightEMR for a little over two years now, and I do have any cons/complaints about using InsightEMR so far.

Pros

We enjoyed the ability to have a scheduling system, EMR, billing options integrated into one system.

Cons

We tried to integrate the system with our billing software that was utilized within our multiple practices and could not get it to integrate with our system even after trying multiple times with InsightEMR support

Alternatives Considered

WebPT

Reasons for Switching to InsightEMR

It fit our needs at the time

Pros

The speed in which it brings in data. Always easy to see the data and to retrieve information
Use it in medical industry

Cons

There is not much I don't like. Sometimes data comes in late but that is probably due to
vendors not program

Pros

I use this produce everyday for my job. Love that it is easy to document and essentially automated.

Cons

It is clunky to print evaluation reports for patients.

Pros

The software is great at allowing you to make templates for your daily documentation so that you can tailor it to each type of patient and quickly finish your soap note. It’s easy to add small changes in the patients condition and quickly review previous treatments. It can simply add new parts to the objective and simply lets you type into the assessment. I like that there is a simple fill in the black option that allows to put in simple answers and expand on them if needed. This is a great software for clinical uses and for companies with multiple clinics.

Cons

There are lots of weird tricks to learn. Like if the search bar has text in it you cannot add terms from the pull down menu when filling in black spots. Took forever to figure out why. Also when scheduling there is no option for every other week. So the poor receptionist has to fill in each weekly treatment and then go back and delete every other weekly appointment.

Pros

The integration of the schedule, billing and the documentation is user friendly. Once you customize your evaluations templates evaluations are a breeze.

Cons

Their billing is horrible. They are inconsistent (can go up or down 30-40% with no changes in volume or payer mix), they are constantly shuffling out team members, and billers( been with them since late 2014 and I'm on my 4th account manager whom I haven't spoken to yet. My last one left abruptly on 3/31/17) . The customer service is even worse. No one seems to have any answers. They love to pawn off any issues with collections or functionality on to you and your practice. Their policy seems to be to push any questions towards the tutorials and the insight website. Which is just a bunch of glossy youtube videos.

Pros

1. You can open/sign into the program more than once, so if you can have the schedule open and patient charts open at the same time or multiple schedules from multiple office locations up.
2. All the prescription, authorization, case information is in the same location in the patients chart. You don’t have to open multiple windows to find anything, which is great!
3. Adding attachments is super easy! You can add from the schedule or in the patients chart.
4. Scheduling patients are easy too, all you have to do is “copy” and “paste” the appointment. The schedule can accommodate up to months in advance so patients often have scheduled appointments for the month!
5. You can text or email appointment updates from the system; patients love this!
6. There’s a side bar of information about the patient in schedule view so you can get a preview of notes, insurance information, referral information, etc. just no private information about the patient, such as, date of birth... for HIPAA reasons
7. Saves all your work when you “x” out of the program.

Cons

Can be slow at times, but overall a great software. Much more secure than other internet based softwares that I have used in the past for my job.

Pros

More options to select from than other software I have used. Easier to customize chart for patient, adding information that does not have a "check" box.

Cons

Slow program that sometimes "times out" intermittently that increases charting time. Checking boxes will not click/unclick and makes it difficult to add comments. Customer service/support can be slow getting back to you and keeping you informed about your case.

Pros

The system integrates with both clinical and billing software. The reporting features are excellent. Clinicient has helped our practice triple is size in 7 years.

Cons

There are some minor software bugs that occur and the EMR will not integrate with our outcomes tracking software.

Pros

Customizeability, client support, innovation, responsiveness and the consistent effort to be an industry leader in matters of regulatory affairs.

Cons

PC only...which is changing as I type this. (New rollout soon for Mac and mobile. Clinicient is more than software, though...they provide a client executive and serve as a program analyst.

Pros

Clinicient continuously evolves as a PT software company providing EMR and integrated billing, A/R services. The EMR product is easily customizable to your clinicians skill level in regards to complexity of objective tests and measures as well as numerous other topics. Reports to referring physicians can be customized as well to allow ease of reading or extensive whichever you prefer. The account management solutions offers amazing A/R controls that can easily adapt to your administrative employee skill level and management style. Cash flow is high due to their oversight.

Cons

New hire training videos and practice database can be a little more integrated to allow learning and actual practice at the same time. It would also be nice if had IPad application and run on a MAC operating system.

Pros

Ease of use, precise documentation, ability to run reports and see all billing aspects.

Cons

I would like for a signature pad to be available and compatible with the program. With that we could truly be paperless. Also, while the upgrades are nice, there are always glitches with each release

Pros

The software is user friendly, with a manageable learning curve. It is fully customizable to meet the needs of patients and clinicians. Clinicient EMR allows Clinicent software allows for direct communication with physicians and other health care practitioners. It streamlines the process by combining documentation, billing, communication all in one software. The account specialists and knowledgeable, and always available to assist clinicians with any problems. Clinicient constantly strives to stay on top of documentation requirements for Medicare, continuously updating to maintain Medicare compliance.

Cons

Clinicient is not yet set up to store videos/pictures to better support need for PT/progress.

Pros

Easy to navigate thru the system. You can access different pages from one page. This saves alot of time.

Cons

System is usually slow. You have to wait for different pages to upload. Also, when you update certain items, you can't refresh. You have to completely log out and log back in.

Pros

Ease of use. Great billing department and staff.

Cons

Nothing

Pros

Customer service, whenever I call I get the best service.

Cons

When there are glitches in the system it takes a while to fix.

Pros

It is made specifically for therapists by therapists. We feel very safe due to their efforts to build compliance into the system. Cloud based option gives us peace of mind knowing that we don't have a bunch of PHI around our office. Great reporting and metric features. Customizable templates. Customer service and value added services and training are wonderful. One stop shop for Scheduling, Documentation, Billing.

Cons

I am guessing that it could be just a problem with all programs, but they are just not as fast as paper charting.

Pros

One of the things we like best about the software is the adaptability and specificity to therapy practice . The product can be molded to fit your practice and is very user friendly. Also the functionality of the software makes compliance with billing and Medicare rules a breeze. Support is great and good training for new staff that is easily accessible by computer.

Cons

Very few dislikes. System works well. It takes a short period of time for a new staff member to become proficient.