Google Workspace Reviews

Pros

I know pretty much all people will agree with my point that we always wanted to use professional and personal email in GMAIL, and now with Google Workspace that is possible right?
I love the ease of working with an inbox of Gmail, much more than Outlook or any other enterprise-level mail client. Now with Google Workspace, administrators can host an email server on google and enable our favorite Gmail with a custom domain. There are various plans which allow up to unlimited data storage in drives with the most loved Google SSO. For those who don't know SSO, it is a service of Google that enable users to use all google applications like sheets, docs, drive, email, spreadsheets, etc via a single email id. Google Workspace was formerly known as G-Suite also. So if you use a chrome web browser, all applications will get auto-authenticated from the profile used in sync.

Cons

There are no cons, Google is working and developing their suite rapidly as compared to Microsoft, so we are okay with little hiccups. But they should provide some free tiers as well, for small-scale industries, this will bring more business to them because habit is the strongest key to customer acquisition. I belive if you use their services once, there is no going back. But for that there should be some trial or free subscriptions with limited usage, so that people can try.

Alternatives Considered

OneDrive and Microsoft 365

Reasons for Switching to Google Workspace

As I mentioned many times, I have been using Google's Gmail since childhood, if professional email can be used in Google services, then I would love be in same sync, this is why recommended GSuite (Now called Google Workspace)

Pros

What makes me stay with Workspace is the extreme capacity for file storage (you get much higher limits with a paid Workspace account, vs their free Google Drive accounts), and easy management of sending/receiving emails with one of my domain names. I appreciate how easy it is to send and receive email through my primary domain, and I like the ability to share a folder between my multiple Google email addresses. I am a "solo-preneur," but since I have many projects, I have multiple emails, and it's nice to be able to access the folder from basically every email address I've shared it with.

Cons

I really want to give Workspace higher reviews. What stops me? A few issues: 1. The fact that to add each additional domain name is an extra $12/month. 2. They say alias domains are free; they essentially redirect to a primary domain, or any other domain you've set up in your organization. But thus far, I have set up several and cannot get a single one of them to actually work. I keep getting "undeliverable" notices. 3. Their instructions are absolutely NOT "user-friendly". I dread looking up instructions on how to implement anything in Google Workspace, because their dry instructions were apparently written with the assumption that everyone reading them is on the same level of knowledge that the coders were.

Alternatives Considered

Titan Email

Reasons for Switching to Google Workspace

I have heavily considered switching to Titan Email, as I was offered a low-cost trial to this through my domain registrar. However, Google is more familiar to me (even if, as they say, "familiarity breeds contempt"). I appreciate the aspects of Google Workspace that I use regularly, and don't want to trade one set of problems for other problems another set-up might potentially cause me.

Pros

I like how easy it is to open, view and send emails. One of my favorite functions is the schedule email function. As in my current role I work with customers across multiple time zones so the scheduling function allows me to send emails in their preferred time zones. I also really like the ability to send templated or mail merge emails. When I am not interested in using outreach or want to send the same message to multiple people with a personal touch this functionality is essential to my productivity.

Cons

There are some functions within the calendar on my mobile app that I find difficult to use. I often need to view my colleagues calendars in order to schedule meetings with them. This is very easy to do on my computer, but I find it difficult to be able to do on my mobile device.

Pros

The use of being able to do a lot of different things such as email management and forms so it’s really easy to us

Cons

Nothing really it’s all straight forward and quite easy to use. And easy to introduce it to them enplkgsser

Pros

Best thing about Google Workspace is the breadth of features and services that help reduces so much confusion in users. Also, the simple UI, security features like MFA are very good

Cons

They are continuously increasing prices every year. The inability of having an offline mail client as well as change management we face due to unavailability of excel specially when macros are used, are few things we dont like

Alternatives Considered

Microsoft 365

Reasons for Choosing Google Workspace

Security, collaboration features and integrations needs

Switched From

Zimbra Collaboration Suite

Reasons for Switching to Google Workspace

Combination of few features and pricing + responses of sales teams

Pros

I like that its a one stop shop for all my team's needs be it email, instant messaging, document sharing. The system is able to take a lot of load without any perfomance degradation. The quality of the voice and video over calls is very good as well.

Cons

A lot of features are not as advanced as microsoft 365 platform hence it is a little difficult of new users to understand the platform in the beginning with much ease.

Pros

I love team collaboration, doc creation, doc management, calendar, email, everything just works. I especially love seeing how Google presentations are much more compatible with Powerpoint, and the functionality, while not equal, is getting very very close. I can happily say I haven't needed Powerpoint in years, whereas before I did at some point because of some lacking features. Real-time Google doc collaboration is impossible to beat. It makes my life so much easier compared to Microsoft, which is still a nightmare to use despite their claims.

Cons

I still find that for some features, such as video conferencing, it does work, yes, it's enough, but... Zoom is still ahead. Sometimes it's very annoying how it works for screen sharing in particular. If one day they manage to get this to the same level as Zoom, then there will be no discussion. Today there is.

Pros

I love everything about it. There hasn't been a service as perfect as this. I enjoy every bit of using it and it always surprises me with its features & usage.

Cons

Calendar scheduling & management could be better, having more than 1-2 calendars feels tiresome & Google doesn't help much in this context. Cross border scheduling could be made better by showing multiple timezones from where the recipients or meeting attendees are.

Pros

Everything, not a single thing that we do not use. Admin controls to control access, docs and sheets to type reports and store information. As well as drive to store all of our items. The chat system allows for quick, actionable conversations that are better than emails.

Cons

Certain apps are a bit clunky and difficult to use or get used to. Especially anyone who is not tech-savvy

Pros

It's quite reasonable in terms of pricing and makes really sense when you can collaboratively use all google workspace elements together such as Sheets, Docs, Slides etc.

Cons

Sometimes access management does not work as it is ticked, this might be an area of improvement.

Pros

Google Workspace's domain email authentication is efficient and unlike any other, as it prevents emails from our domains from going to our users' and clients' spam boxes. This is a huge feature and advantage for us. We've used Webmail for many years, and one of our clients' and customers' major concerns is that our emails always appear in their spam folders and are always flagged. This was an issue for us as it prevented users from trusting us.Email marketing was the worst as we got no feedback as our emails are always flagged as spam, but ever since we switched to Google Workspace, the result has been awesome and very much appreciated.Secondly, I and my entire team loved the user and team management features, the Docs sheet integration, and the ability to collaborate, which was also excellent.Finally, the ability to integrate emails from other providers, add them to your workspace, and send them from your one account is also great, and the ability to create simple email aliases is awesome.

Cons

Some of the implementation and integration are technical, one will need to be technical and understand certain maneuvers to be able to integrate some features, such as integrating your domain to Google Workspace with DKIM and SPIF Setup. This can be simplified, and I don't ever see a rival to Google Workspace.

Alternatives Considered

Microsoft Outlook, Zoho CRM, Slack and Microsoft 365

Reasons for Choosing Google Workspace

Google Workspace seems to have everything I need in one place without getting additional products to compensate for the lack of features I need.

Switched From

Slack and Mailchimp

Reasons for Switching to Google Workspace

Google Workspace seems to have everything I need in one place without getting additional products to compensate for the lack of features I need.

Pros

Google Workspace is the cornerstone of my virtual assistant business operations. I rely very heavily on Gmail, GDrive, Chat, Meet and Google Calendar to coordinate and work with my team, whether they are in the same room or across the globe. Prior to using Google Workspace, I used Microsoft Outlook. There is absolutely NO COMPARISON between the two. Google Workspace is far more intuitive, efficient, effective and has more functionality than any other similar product on the market.

Cons

I cannot think of anything at this time.

Pros

Google Workspace has been a transformative addition to my teaching toolkit. What I like most is the seamless integration of its various applications. The ability to communicate with students through Gmail, schedule assignments and events in Calendar, and collaborate on documents using the Google Docs Editors suite has streamlined my workflow significantly. This cohesion not only saves time but also fosters a more organized and productive learning environment.

Cons

As an educator, I have found that students sometimes struggle to fully harness the potential of certain tools within Google Workspace, such as the more advanced features of Google Sheets and Google Slides. While these applications offer a wide range of functionalities for data analysis and visual presentations, students often require extra guidance to explore these features comprehensively. Moreover, although Google Workspace provides an excellent suite of applications, there could be enhanced offline functionality, especially for tools like Google Docs and Google Classroom.

Pros

Google has built a powerful and easy to use business collaboration platform. Almost everybody has used gmail at some point so it’s easy to get used up and running quickly. Platform handles most of our collaboration needs out of the box with minimal setup time.

Cons

Email and file management are its strong points. Real time chat and messaging feels like more of any afterthought. They’ve got a long way to go to catch up with teams or slack on that front.

Alternatives Considered

Microsoft 365

Reasons for Choosing Google Workspace

Wanted to move email into the cloud

Switched From

Microsoft Exchange

Reasons for Switching to Google Workspace

Had more users who had already used gmail, it was also a little cheaper

Pros

Workspace has changed names but not really changed much else along the way. Its capacity to combine different areas of the Google ecosystem has been needed. Especially for university plans, it is very productive and useful to help keep documents and a large number of data together and collected. One of the great things is using shortcuts to get to other parts of the drive. That saves a lot of time and allows you to organize much better. However, it is not the most conducive when you transfer.

Cons

There is not a lot of discussion or understanding that once you put it into a personal drive there is no real way to get it cleanly out again even if you download it or send it. With the way that it complicates things by ownership and giving the administrators too much control on who you can share it with and not being able to move things from a private personal drive to a shared drive in a large capacity, you will then be stuck if your company or organization changes names or changes drives. We went Google to Google but changed the domain, which was and is a mess. The search to find files is junk, the capacity to keep organized unless you yourself are great at file management is also not good, and the lack of a beautiful dashboard and ease of flowing within the google ecosystem makes this a product that very much is like other google products... half baked with a lot of potentials.

Alternatives Considered

OneDrive and Microsoft Teams

Reasons for Choosing Google Workspace

The company offered an unlimited tier. You switch when you have more data you need to store.

Switched From

Dropbox Business

Pros

We love that it is universal and integrates into all kinds of software. It was fairly easy to set up and we love having full admin control over all our user accounts. Becuase we are a small non-profit, many of our employees use their own computers. By having everyone start to keep documents and SOPs saved on DRIVE, we are able to keep much better track of our documentation and projects and when someone leaves we don't loose important files in the process.

DRIVE Is probably the most used part of Google Workspace for our group. Centralizing everything has been key and we are working on implementing more collaboration on projects, documents and file Maintinance...we have already seen an increase in productivity and hope to see more in the years to come.

Cons

Our team is not very "tech savvy" so getting everyone own board and trained has taken some time. Some of our team can't see the value in moving online and don't want to learn new software, especially sheets and docs. This isn't a fault of the software, but just the reality getting our team onboard with new software and project solutions.

Alternatives Considered

Zoho Desk and Salesforce Platform

Reasons for Switching to Google Workspace

Google integrates the easiest with everything.

Pros

Due to Covid Work from Home strategy, like everyone else, our whole company management staff had to maintain daily communications through Outlook, Zoom, Whatsapp, Gmail, and so many other sites. What a distressing and daunting task it was! Life was getting frustrating and the virtual office environment was getting hostile - as everyone was going through the same technical dilemma.
Then boom! One day we were introduced to Google Workspace by our IT people for our official domain and believe me, I have never felt so relieved by any other technical networking features. We were all provided with 30GB of space, Meeting and Chat Options, Schedule Sending (THE BEST FEATURE EVER), Calendar, Status add option, Create Space, Drive, and so on, all integrated into this Google Workspace. It also suggests people just by typing their names in the whole company organogram and can also be used as a project management tool. Assign works and mark calendars, take notes and share big files without network jamming - It really feels like a dream come true scenario.

Cons

Although Google Workspace is awesome, I still feel comfortable using Outlook for mail compilation - maybe because of Outlook's simple appearances and add-ins. For example, I can make mail body full screen and add Microsoft word features easily. Small features like adding a table or inserting special characters go a long way in the road of satisfaction. Anyhow, I have synchronized Google Workspace with Outlook and now I can send and receive my essentials from both platforms, easily.

Pros

When our IT administrator asked me to beta test the G Suite for wider use at our organization, it was a no brainer. I didn't need to take two weeks to decide like he asked. I have been benefitting from Google's incredible tools including Gmail, Drive, and others most of my life, and to be able to use them at work is even better. Unfortunately, since Outlook is so entrenched, we couldn't make the full migration over to Gmail, but we use all the rest of the tools in the Suite on a daily basis. If you're setting up a team from scratch, this is the way to go. Make the easy decision and integrate everything from the start so you don't have to fix it later.

Cons

The only thing I wish is that we had started on G Suite from the beginning. It was a bit of a headache to migrate over existing accounts to the official organizational account, and some weren't able to transition smoothly. But it was definitely the right move. Otherwise, everyone would still be using their personal Gmail accounts they created back in high school (embarassing!) The price point might be a con, but in my opinion worth every penny. You get the expanded storage space, plus the ability to upgrade everyone to a professional account that matches the professional work you are doing.

Pros

1. Access to powerful applications like Gmail, Google Docs, and Google Sheets for collaboration on documents, spreadsheets, presentations, and more. 2. All-in-one communication tools including chat, email, video calling, and shared calendars for staying productive from anywhere. 3. Intuitive administrative tools such as real-time reports, user management, and security controls to ensure data privacy and compliance. 4. Advanced features such as custom domains with professional email addresses, unlimited cloud storage, enhanced file-sharing capabilities, and more. Keep data safe with built-in security features that protect your company's information

Cons

Google Workspace has been a popular cloud computing suite for businesses in recent years, but it does come with some drawbacks. The most notable disadvantage of Google Workspace is its cost - while there are free and basic plans available, the more advanced features can get expensive. In addition, there can be compatibility issues when using Google Workspace across different devices or operating systems. Customers have also reported occasional glitches and system downtime with their services. Lastly, there is limited customer support available to help troubleshoot any technical issues that may arise. These disadvantages should be weighed when considering whether or not to use Google Workspace for your business needs.Google Workspace does have some limitations when it comes to integrations and customizations. For example, you cannot completely customize the interface of Google services or integrate third-party software into them. You may be able to find add-ons from the G Suite Marketplace, but these don't always offer comprehensive solutions. Additionally, while there are many supported cloud storage services that can integrate with Google Workspace, they are limited and often require specific setup processes to work properly. Ultimately this means that those who need more complex integration and customization may find Google Workspace lacking in this area.

Pros

Continuous improvements, value added services. Add-ons, Integrations, customizability, scalability, training resources are but a few of the 100's of apps available to G suite users. The more recent Desktop Cloud sync also allows you to treat your google drive folder as any other on your computer. The list goes on and on for the pros. One thing I can say is that if your a small business in need of answers to everything online there will be a tool for you in Gsuite. If you don't know how to code javascript I highly recommend finding some one who does and begin looking at things to automate as all of the GSuite family of products are quite easily added to custom functions using Google internal Javascript Library called Apps Script. Think of everything you do on a computer from a perspective of DRY (Don't Repeat Yourself) when it comes to entering and using your companies data. New customer? add the contact details to Google Sheet and the set up a custom menu which automates any potential work flows for that data. ( like generating shipping labels for samples you want to send )

Cons

Connecting with the right product for your particular need can be seem un-intuitive simply because they have so many potential solutions and different angle from which they may be approached it So adopt an attitude of exploration and take some time to see which resources may or man not be helpfull. Don't be afraid to explore the Developer areas for each app and read a few examples as it will undoubtedly impart new ideas and that will open another idea and so on and so on.

Pros

I use email, spreadsheet, chat, drive, calendar, and keep every single day and I love them all. Of course they could come up with more video tutorials and more educational contents for Google Workspace but still good enough. It's been like 12 years I am using Gsuite legacy and Google Workspace, I cannot imagine using other services at this time. Email app is the same as Gmail, very easy to use and soooo many apps and chrome extensions that makes you use email app. Sheets are fantastic, no need to use excel anymore.

Cons

Calendar's interface is too big and when we integrate it to other softwares such as High Level, we have to scroll up and down to see the whole day schedule. My clients often complain about this issue. Forms could be smaller in height and more easy to understand. Sites are actually bad!

Alternatives Considered

Zoho Mail

Reasons for Choosing Google Workspace

Because the mail app is the same as Gmail

Switched From

Zoho Mail

Pros

Unless you're an Apple user (which, as a recovering Apple fan, puts a lot of roadblocks in the way of your computing experience), you have two choices for an integrated cloud suite - Google or Microsoft. While the latter caters to larger businesses, and has a comprehensive if dizzying collection of tools available, my experience on that platform was terrible from a small business owner's perspective. My brief experience with Office 365 convinced me to return to G-Suite (formerly Google Apps), which I recommend wholeheartedly.

It is an easy, very fast, totally extensible system with good (not always the clearest) support. And everyone plugs into it. Gmail vs. Outlook: I was an Outlook holdout for many years, but then realized that a little bit of training and time acclimated me to Gmail's interface. I continue to use Office programs, but occasionally use the Google Docs, Sheets etc. - which are handy for collaboration. I started using Google Apps in 2011 as a sync backup solution when I lost data in a HD crash. Since then, I put all my docs into the G-Drive folder on my laptop, and have never lost a document since. I upgraded to 1 TB of storage, so absolutely everything is in the cloud, and syncs to my system.

Cons

As mentioned above, their support and documentation can be a bit opaque, but they are available on the phone if you really need to talk to someone. Microsoft's cloud initiative has been good because it has forced Google to be more responsive to customers. Otherwise, I have no complaints. One piece of advice: make sure to use the two-step authentication on all of your Google accounts (-Gsuite, Play, Wallet etc.) to avoid getting hacked. Google won't hesitate to blame you and charge you for anything on your account, even if you can prove that it wasn't your charge.

Pros

There are many points in favor. The familiarity. The ease of configuration. The ease of operation. The benefits that the integration of so many crucial services in just one environment brings. The customer service. The fair values (although after the change in plans they made, if I'm not mistaken in 2018, they put features like full control of Android phones only on the most expensive plan, something we don't need. This also goes to a negative point , they could have a pricing format with greater simplicity of on-demand.) Anyway, I know that there are some other companies with similar packages, like Zoho. But stick with the state of the art. Choose Google and complete with ClickUp for example.

Cons

They're not perfect, but oddly enough it's difficult to find cons. Something I mentioned in the positive points that is also negative: they put features like full control of Android phones only on the most expensive plan, something we don't need. Only the cell phone control. They could have a pricing format with greater simplicity of on-demand.
And the onboarding process (which they don't actually have) but at least an initial guide to help in the general understanding of the tool. You need to be a very light user to have great difficulties. But in order to intelligently connect the dots of the entire implementation, initial knowledge is necessary so that we do not under-use the tool or have rework.

Pros

Integration of desktop and cloud with mature tools and pretty much without peer, reliability. Vast array of third party integration and add-ons. High quality mail eliminates SO MANY headaches of running own mail server.

Cons

Google support is not great at any level for any product. Frankly they come across as an arrogant company to me that doesn't value individual customers. I also started setting up GSuite for others and did not get credit from the GSuite referral program. The program itself shows the Google arrogance. Instead of what you'd expect from a referral program it is just vague, "trust us" assumptions with very little in the way of tracking your progress (this from the company that specializes in Big Data on an unequaled scale) that you have to go along with or not participate. Google rides the back of small business developers (primarily Adsense) but treats them with indifference and also kills off small business industry and while taking advantage of Open Source surreptitiously eliminates many of the great open source and "free" community based tools and services that the Internet was built on. (Google of course not the only Big company doing this. It is pretty much standard Silicon Valley) Normally I would just move on from any company like this, but Google is like the government of technology. They get their piece of everything and you have to take it. It is just too bad that they choose to be a dictatorship in their unique position, rather than egalitarian.

Pros

Google workspace is a highly sophisticated software that allows you to collaborate and share documents with other individuals that have been granted access via Gmail or any other chat platforms. I use this software on a daily basis to edit and format the research articles that my teammates and I are planning to publish in the future and I have found the tools provided by Google workspace to be extremely functional. One of my favorite features of the software is receiving the notifications over Gmail specifically when a certain section of the document has been assign to you or when you assign it to a team member. Also, this software makes notes of the changes made by a team member and allows to make comments on an specific section and this is extremely helpful when collaborating with others. The software works great on any browser and I recently find out that it can also be access through the phone as well which makes its functionality and versatility even better than I expected. This software is immensely functional and serves a variety of purposes for corporate or any organization, therefore, it is a highly multifaceted tool to collaborate with others on any document and it includes the online version of Microsoft excel, word, PowerPoint and many others

Cons

The software works great on any browser and it is highly functional and sophisticated. So far, I have not found any issues pertaining to its functionality, however, definitely one feature that could be added in the future is the offline access. This will be a great addition since it will allow you to work offline, on the road or when the internet malfunctions.