ZENOTI Reviews

Pros

I love their implementation team! A joy to work with and always able to accommodate our needs. The product itself is wonderful as well. Great for enterprise platforms and single practices alike. So much depth to the software.

Cons

Some of the current workflows are less efficient than our old solutions. Forms, e-prescribe, etc. That being said, several of these features are being revamped or added in the near future.

I will also add that the project management tools we used became a little cumbersome. They used 2 different tools that were different than the 2 we use in our business. Add in email and it can be a little difficult to ensure you are up to speed on all communications!

Alternatives Considered

Nextech EHR & PM, PatientNow and ModMed

Reasons for Choosing ZENOTI

Enterprise functionality, cloud-based solution, reporting functionality, user management, and more.

Switched From

Booker, Meevo, Clover, DaySmart Spa, PatientNow, RepeatMD and Preferred Patron Loyalty

Reasons for Switching to ZENOTI

Gold standard of the medspa space. Aligned most with our requirements.

Pros

The team and processes they follow for each imlementation. The attention to detail is immaculate.

Cons

Their are some congifurations that are not as flexible with our enterprise and different workflows at each practice, but we are learning how to incorporate what we can!

Alternatives Considered

Nextech EHR & PM and ModMed

Reasons for Choosing ZENOTI

We wanted to be able to incorporate all AMP practices under one system to better track reporting, financials, etc.

Switched From

Booker, Meevo, DaySmart Appointments, Remedly and PatientNow

Reasons for Switching to ZENOTI

Zenoti had more functionality and possibilites for the uniqueness of our organization. All practices function differently and we need the ability to keep practices somewhat unique.

Pros

Nothing works and it takes support FOREVER TO respond and complete open tickets. Service has gone WAY DOWN since we went live. WAY to much turnover and no one knows who is where or doing what. The support team is kind and nice, but they need WAY MORE staff. It is ridiculous that it takes LITERALLY WEEKS to get a resolution.

Cons

Nothing works and it takes support FOREVER TO respond and complete open tickets. Service has gone WAY DOWN since we went live. WAY to much turnover and no one knows who is where or doing what. The support team is kind and nice, but they need WAY MORE staff. It is ridiculous that it takes LITERALLY WEEKS to get a resolution.

Pros

[sensitive content hidden]. He was so helpful and committed to me, my business, and making me successful. He obviously went above and beyond for me and Lux. I probably wouldn't have stayed with Zenoti had it not been for him. He's the true magic.

Cons

I would like to be able to upload PDF files into my treatment form areas. The charting interface of Zenoti is much more difficult than AR -- I used to be able to label where all my tox went on a face and in Zenoti that's not feasible. I would like a better charting of the face so I can be sure tox/filler is placed in the correct places.

Alternatives Considered

Boulevard

Reasons for Choosing ZENOTI

Staff hated that charting system.. lots of scrolling, not like a regular chart we're used to seeing in the hospital.

Reasons for Switching to ZENOTI

They spent a lot of time with me on calls explaining the product, showed care for me as a customer throughout the whole process.

Pros

We're impressed with everything so far! The onboarding process is highly organized and clearly mapped out. This is our third software investment for our med spa, and we've finally found an all-inclusive program that meets our expectations.

Cons

Aside from missing E Prescribe, we like everything.

Alternatives Considered

AestheticsPro

Reasons for Choosing ZENOTI

Boomerang is a newer software still resolving issues. After 8 months, we decided we couldn't wait any longer for their IT team to address the daily challenges we faced.

Reasons for Switching to ZENOTI

We were impressed with the features offered in both the base service and the additional options in other pricing tiers. We also appreciated their extensive market experience and the diverse range of businesses the software serves.

Pros

The level of customization, AI developments have really helped with navigating the system, all in one program - from client communication, payment processing, reporting, employee scheduling and management, to goal setting and tracking

Cons

It takes a very long time to really understand the software and how it works/thinks which can be difficult for new team members

Alternatives Considered

Nextech EHR & PM and PatientNow

Reasons for Switching to ZENOTI

Amount of features, reporting capabilities, future phone integration

Pros

I love the ability to customize things to our needs

Cons

So far, so good do not have anything to say

Alternatives Considered

Vagaro

Reasons for Choosing ZENOTI

The online client experience was very bad no way to have a hyperlink to services difficult to book appointments did not integrate with social media

Switched From

PatientNow

Reasons for Switching to ZENOTI

They had a full team helping our two location company on board making it much easier

Pros

Zenoti has so many great features! It makes our daily tasks so much easier with all of the information we need at our fingertips. We have had better success with our online booking than we did with our legacy system. We have certainly had an increase in appointments. I love that the schedule layout can be viewed multiple ways as well! Having the texting capabilities has been so helpful. We could not have done this without the patience of [sensitive content hidden], our Zenoti king!

Cons

There is nothing that we didn't like. Everything you can think of that you would need for your business is already there. We are so grateful to have this integrated into our business!

Pros

The support we are receiving is excellent and we are discovering new and exciting functions monthly with the help of our support teams. Thank you.

Cons

Sometimes a little glitchy, sometimes a little fussy.

Pros

We went Live with Zenoti July 2024. The Zenoti implementation and data transfer team was patient, responsive and dedicated to getting our practice up and running. [sensitive content hidden], the main project contacts, were extremely knowledgeable and helpful every step of the way. I greatly appreciated their willingness to assist and ensure we were satisfied with the experience.

Cons

While we have only been Live a couple months I am finding some pitfalls. One main issue was with the transfer of data into a patient gallery. There is no way to create folders by year within the gallery. There is a lot of updates Zenoti could make to improve gallery functions/ease of use/finding information.

Pros

Something that I loved about Zenoti is how custom you can make it. We are a 5 location business where all of our employees work at all of our salons. Cutting down the time when it comes to running reports & running payroll has made a dramatic difference in my day to day use. Also for our salon coordinators, there are so many features that took away tons of their daily tasks because the system does it automatically. Now it has freed up more of their time to focus on being more available on the phones & helping with retention projects. Also, If your someone like me that doesn't have time to sit on hold for hours waiting for a customer service personal to get on the phone to answer questions , then Zenoti will be great for you because you have access to a 24 hour chat box that someone replies within minutes!

Cons

I would say there is any cons that make a huge difference for me? I look at it as I gained so many benefits that the little things that confused me are not a big deal. The one thing that doesn't make sense to our business personally is the way the invoices operate, once an appointment is created, its considered an ope invoice. If someone "no shows" and your staff isn't on it when it comes to no showing or cancelling them, That invoice will stay open & effect payroll. Again, not a big deal as long as you have a staff that is on top of their duties, it shouldn't be an issue (:

Alternatives Considered

Booker and Vagaro

Reasons for Choosing ZENOTI

We made the switch after constant frustration with meevo. Reports were coming out inaccurate and it took months for someone to tell us WHY that was happening and at that point it becomes a legal liability if you give bonuses based off of KPI's.

Switched From

Meevo

Reasons for Switching to ZENOTI

The technical reports and being able to set things up at a corporate level! There is so many benefits in Zenoti to help track and grow your business.

Pros

The software is very user friendly and the online interface is fantastic. With many customers preferring online booking to calling we have seen a great up-tick in online booking. They also included a text communication system for connecting with your clients as well as a robust email marketing suite.

Cons

They have a very complex system for inventory management that makes it hard as a single location to utilize it effectively. We understand why it is complex for chain purposes.

Alternatives Considered

Meevo, Mindbody and Phorest

Reasons for Choosing ZENOTI

Booker was always buggy and they would state that it was a 'known issue' only AFTER you made a big stink. (at first they would say it was user error). The lag time to fix BIG problems was affecting our business daily. We only spent a year with them and could not WAIT to end it. Prior to that we were with Millennium for 10 years but needed to go cloud based as it was no longer supported.

Switched From

Booker

Reasons for Switching to ZENOTI

We have a large retail component and needed a software that could handle the service and retail side of our business. We also needed one that could integrate our 10+ years of data. Zenoti had that and had a beautiful interface for booking online.

Pros

The ability to consolidate multiple functioning systems into one.

Cons

There are so many features and access to fully customize that it can get really overwhelming during setup

Alternatives Considered

Vagaro

Reasons for Choosing ZENOTI

functionality and growth potential where the main to but consolidating multiple systems to have everything in the same place was highly critical.

Switched From

Clover

Reasons for Switching to ZENOTI

Based on capabilities and what upgrades they had in store for the next year, i identified that this is a company looking to truly listen to what a business needs how to 10x that.

Pros

The Customer Service is my favorite part of working with Zenoti. This platform is extremely user friendly, but if I ever feel stuck on anything, our account manager and the Zenoti Support Team is very responsive and always has very helpful feedback for us to optimize the use of Zenoti for our business.

Cons

We have had issues with setting up the correct pricing for the couples massages, but the customer support team is always very responsive with helping us work out the back end of setting up services.

Alternatives Considered

Mangomint, Vagaro and Mindbody

Reasons for Choosing ZENOTI

We were running into continuous issues with Booker crashing and their payment processing company double charging our clients. Their customer service is terrible. They never made us feel valued as a customer and we had enough of Booker making our clients question the integrity of our business.

Switched From

Booker

Reasons for Switching to ZENOTI

Our business is growing very quickly. We needed a software that could keep up with our goals and Zenoti met all of the standards we needed to reach our goals as a business and of course for the right price.

Pros

Pros - Robust reporting & API integration

Cons

Cons - Organization of EMR charting, including photos and settings are difficult to navigate through, needing help from support frequently, being forced to use their credit card processor with high fees, no e-prescribe option.

Alternatives Considered

Tebra and ModMed

Reasons for Choosing ZENOTI

Pabau is a great upcoming system but we were told that we would have US support when we signed up and we didn't. It was impossible to get in contact with them especially with the 5 hour time difference. Symplast was AWFUL - don't even think about that platform.

Switched From

Symplast and Pabau

Reasons for Switching to ZENOTI

Ability to integrate via API with our marketing system and familiarity with the product since multiple employees have worked with Zenoti in their past jobs.

Pros

Highly customizable supported by a highly engaged implementation team.

Cons

At first, I was confused about how to model my operations in Zenoti until I was assigned to an extraordinary India based implementation team, led by [sensitive content hidden] who helped create order and sense for me.

Alternatives Considered

Mindbody

Reasons for Choosing ZENOTI

I needed a more comprehensive solution to mirror my operational complexity and minimize the space for administrative error.

Switched From

Acuity Scheduling

Reasons for Switching to ZENOTI

Zenoti better fit my spa like business, whereas MindBody was first designed to manage classes. Zenoti is more contemporary, and can integrate with Zapier.

Pros

Zenoti offers a variety of services that is a step up from competitive software. Reporting capabilities are extensive, with a variety of customization available. Packages, memberships, and loyalty programs are easily accessible. The system is incredibly smart and offers an all-in-one marketing, charting, booking, reporting, and more solutions. The customer service is amazing, the live chat support can take a few minutes to respond, but the integration team and weekly live sessions are a big help. The system can be overwhelming when you first start but has a lot to offer.

Cons

The implementation is very lengthy and there a lot of hiccups to get through in the first few stages. However, the implementation team is very patient and understanding and got us through it easily. It is a very complex system and may be intimating at first use.

Alternatives Considered

Vagaro

Reasons for Choosing ZENOTI

Mindbody did not have a lot of the offerings we needed. Charting was simple in note method, forms had to be manually scanned and added, and the booking system was not easy for guests and was not custom to our company.

Switched From

Mindbody

Reasons for Switching to ZENOTI

Zenoti was the most involved with business in our industry and offered all the custom options needed.

Pros

Zenoti has alot of the same booking features as their competitors. There is really nothing here that stands out. We were sold on features that are still not implemented after two years. A series of lies right from the [SENSITIVE CONTENT HIDDEN]. Stripe tip outs, stripe loyalty for franchsie and onward.

Cons

Their inventory module is by far the worst in the industry. Multi store transactions of transfers still is not working. Columns are not customizable.
Reporting in general is quite shockingly poor.

Alternatives Considered

Vagaro

Reasons for Choosing ZENOTI

Sold on features that Zenoti still has not implemented

Switched From

Booker

Reasons for Switching to ZENOTI

Features that were promised.

Pros

Extraordinary professionals committed to ensuring an excellent experience for their customers!

Cons

Zenoti is getting so many new customers migrating from other POS systems in the market that they are a bit overloaded. But they are worth waiting for!

Alternatives Considered

Vagaro

Reasons for Choosing ZENOTI

Patient Now did not have flexibility with membership functionality, for example, did not allow memberships to be frozen or for members to share their discounts or a prepaid membership, bank with family members or friends, etc.

Switched From

PatientNow

Reasons for Switching to ZENOTI

Excellence in the membership functionality.

Pros

The salesperson was lovely and provided excellent attention during the sales process. After months of surveying the spa software choices, we moved from Booker on the strength of her demos and promises. It was also so refreshing to have a real human to speak with after months of aggravating customer care from our previous software provider. The people at Zenoti are well-meaning and they seem to care.

Cons

I don't want to have to write a bad review because the Zenoti people are good people. But I want, to be honest so other spa/salon founders do not go through the experience we have been through. Running a spa is tricky enough--your software must support and lift you up, not take you and your entire team's morale down.

Unfortunately, we have come to the conclusion that Zenoti's customer service is lip service. :( They have promised to work out the bugs in the system, but after months of promises, the bottom line is that there are no results.

The promises made by the salesperson were not fulfilled. Even though we paid $3K for the data transfer, we had to hire four of our own team members to transfer over the data and memberships. (They said they would refund us $1500.)

The day of going live, Zenoti erroneously triggered 250 emails going out to our members telling them they had a facial the next day. We were flooded with calls and emails from our members as a result.

The general consensus within our team is that everything is overcomplicated. It is not an intuitive or seamless process. Payroll is time-consuming and reading the reports--it takes triple the time to go through it all to ensure accuracy.

One team member summed it up: "They are like bad boyfriends. Booker was hell, Zenoti is hell. Which hell do you prefer, the simpler one that never talks to you or the hell that's trying to be the Harvard professor?"

Pros

[SENSITIVE CONTENT HIDDEN] is an amazing technical support person. Our system has some complex set-ups that are not common for this software. [SENSITIVE CONTENT HIDDEN] has been able to correct some major issues that have caused our system not to perform accurately as well as getting many credit card processing issues resolved. Over the years he has been the go to guy for the hardest of issues. He is very knowledgeable, patient and has great follow up.
Many things have frustrated us about the software, but [SENSITIVE CONTENT] and a few others[SENSITIVE CONTENT HIDDEN] have saved the day for us.

Cons

There are glitches. There are too many steps to some of the processes. we are high volume salons and we have clients stare at us while we get them checked in and out. Its usability is could be simplified. It does not seem to be designed with a non-technical person in mind.
It also lacks some usability conveniences especially in the inventory and ordering end of things.
I wish we could change the print set up of reports too. Some are SO small to read.

Pros

It seemed extremely feature-rich for large businesses, and very flexible and customizable from the backend by Zenoti. However, it was overwhelming and cumbersome for a small business like ours. We were guinea pigs for a trial run for small business integration, so we got a lot of attention and help from the developers.

Cons

The interface looks dated and unattractive. Also would load with visual glitches on certain browsers. Tremendous amount of features was overwhelming and unnecessary for a small business. POS integration was awkward and unreliable. Despite the fact that we got a lot of attention and help from the developers to try to mold Zenoti to our needs, we ended up spending too much time fighting with the system to the point that it was harming our productivity and we had to switch to something that was more stable and plug-and-play ready.

Alternatives Considered

Boulevard and Square Point of Sale

Reasons for Choosing ZENOTI

Instability with POS and glitchy scheduling

Switched From

Booker

Pros

Zenoti has a lot of features and customizations that weren't available to us with our previous software program. The Booking Wizard for one is an excellent feature for our front desk when looking for a provider's availability. We've also come to really love the ezConnect text feature. Many of our guests are much easier to get in touch with via text communication and this is an excellent way to do that without using any of our employee's phone numbers. I also love that we can establish prerequisites for services to ensure that when a guest is booking online they can only book certain services if those prerequisites have been completed. This has helped us to avoid some inappropriately scheduled appointments that we often had with our old software. We also now have access to a lot more specific data for our providers. For example they can now easily check their customer retention and rebook rates, they can set goals that are trackable within the system, and we as a business can better monitor our provider's use of time and adjust commission accordingly.

Cons

There is a lot of getting used to when going through the initial onboarding process because Zenoti has so many customizable features. In general these customizations are a good thing, but it can be frustrating when you are in front of or on the phone with a guest and you run in to an issue that requires adjusting a specific setting because it is not always easy to find amongst all of the other options.

Pros

Compared to our old system, the user interface was better than the old one. The checkin kiosk works well, and most of the functions for the most part.

Cons

I have many more cons than pros.- Their Zenoti branded credit card machine sucks, and if you lose WiFi connection there is no way to check out clients, this is a BIG problem for us and embarrassing when our clients have no other form of payment. It makes us look very unprofessional.-Our phone rings more now than it has for nearly a decade due to all the grievances our clients have when trying to schedule our appointments, we get calls from disgruntled clients all throughout the day because the Zenoti system for various reasons (we have at least several different scenarios/issues that clients can’t schedule their appointment).- we have two computers at the front desk that we use (as well as our mobile phones), because we are a very busy high-volume salon Zenoti system. The problem with this? It rarely syncs on its own so therefore if you are busy and a customer calls (again we get a lot of calls now because their system sucks) and you schedule on one computer but forget to “sync”, you end up double booking. -Product inventory….I won’t even go into this in detail but let’s just say that after having this system for 6 plus months our inventory count/stock has still not been right.Honestly there is so many more aggravations that I’m done listing them as I am getting angry just thinking about what a nightmare this system has been.We have brought the most pertinent issues to support since having the stystem and THEY STILL HAVE NOT RESOLVED THE ISSUES.

Pros

Zenoti is a pretty powerful piece of software that met all of our expectations and needs from an operations and accounting standpoint - and then some. We are still in the very early stages so are still learning to use some of the features and functionality - but I will say that I have been part of several software onboardings/rollouts with EMRs/practice management solutions, and I can genuinely say that I have not experienced a more helpful, prompt, and just all around wonderful team than the one we had with Zenoti. [sensitive content hidden]
and [sensitive content hidden] were amazingly responsive and had great questions and feedback that helped us set the system up the way we needed.

Cons

While Zenoti really excels in reporting and customization options, there are some aspects of the clinical usage that could be a bit more robust, and I would love to see an integration with Alle or other rewards programs! It's also not the most intuitive system to use/learn - but I have not worked with any software that has as many guides as Zenoti that show step by step how to do something. They also have weekly in-person trainings and Q+A for all users, I have attended one so far and found it incredibly helpful. So training and guidance is readily available after onboarding, which really helps with the less intuitive aspects.

Alternatives Considered

Nextech EHR & PM, Boulevard and AestheticsPro