Hapana Reviews

Pros

The ease of use for our members via the app, but also the ease of use for staff, it was very intuitive.

Cons

Some minor elements of the UX need improvement which have already been raised by other franchisees.

Pros

The customer service was great and back office was easy to navigate.

Cons

occasional system downtime and inability to access the system at times.

Pros

There is no pros
terrible UX, terrible payment system
Very slow CS
Always ask client`s resource

Cons

Terrible UX, terrible payment system
Very slow CS
Always ask client`s resource

Pros

As a growing business, VAURA has greatly benefited from Hapana's support and dedication to continuous improvement. Their team has been with us every step of the way, providing exceptional customer service and ensuring we have the tools we need to succeed. Hapana actively engages with brands like ours to gather feedback and make updates that enhance their product. This commitment to evolution ensures that the platform adapts to our changing needs, helping us stay ahead in the industry. Additionally, the integrated reporting and analytics in Hapana provide valuable insights into our business performance, helping us make informed decisions.

Cons

One challenge with Hapana is that, unlike larger competitors like Mindbody, it can be difficult to get people to recognise its full potential. Because Hapana is not as widely known, clearly outlining its unique advantages and innovative features is crucial for its future success. Highlighting the ways Hapana excels—such as its personalised customer support, commitment to evolving its platform based on user feedback, and innovative solutions tailored for growing businesses like ours—will help distinguish it in a competitive market.

Pros

It's easily accessable and easy to manage all clients once you get to know the system.

Cons

Sometimes the server is pretty slow which can be frustrating.

Pros

The user friendly app is great and there is great support. [sensitive content hidden] has been really great at helping me with any questions I have and really helped me understand how to use Hapana

Cons

At the start our app kept getting delayed and we had some issues with accounts from the web version of Hapana

Alternatives Considered

ABC Glofox, Momence and Mindbody

Reasons for Switching to Hapana

User friendly and own app was included I have also used it before at BFT

Pros

The backend system allows for you to manage multiple studios seemlessly. The front end app is user friendly and our members love using it. The support you receive is second to none.

Cons

There is definitely some room for improvement with the layout and cross functionality between the platforms. However, the team are continously rolling out updates.

Pros

Pretty solid system that does what it needs to, good interface and upgrades.

Cons

Can sometimes time out and lose connection

Pros

Their responsiveness and patience are greatly appreciated

Cons

When some thing does not work when you really need it to BUT understand with technology:)

Pros

Nothing. please when you are considering this platform, please use the other option

Cons

1. Slow CS 2. Very low capacity for IT development => Most IT guys are outsourcing in India3. Booldy expansive then product quality4. Only care about expansion even platform has lots of problems5. If extra requests, you have to yourself. They do not care about your request.

Pros

My account manager [sensitive content hidden] has been absolutely amazing. Couldn't praise her enough. I'm not tech savvy, so this platform has been quite a challenge for me, but [sensitive content hidden] has been able to address every one of my questions and been able to provide a timely answer or workaround. The platform itself doesn't seem as complicated to navigate once I learned what I'm doing, but I'd have been very stuck if it weren't for [sensitive content hidden] -so well done.

Cons

Without a dedicated accounts manager, like mine - [sensitive content hidden] - raising service tickets can be quite lengthy. Whilst all the team work tirelessly to address all the questions directed at them, raising service tickets loses the more personalised aspect, as tickets generally get addressed by another staff, different to the one you might have previously used/received a response for - more often than not, I'm needing to explain my situation over again so they understand what it is that i'm asking, as our company is a little unique to the mainstream client accounts.

Pros

The support staff have helped me through any question I’ve ever had in a timely manner. My rep has been supportive during any studio transition we have had and helped develop a personalized app for my studio. The reports are functional and provide all the data I’ve ever needed or wanted to find. Booking has always been a breeze for clients!

Cons

The price point is a bit higher than I would love but you get what you pay for!

Pros

The custom app for client side interaction, my personal customer service rep, the growth in features over the past few years, the ability to accommodate my complicated pay structure, multiple studios and new WIX platform integration for a seamless client experience.

Cons

I would like to have one place to enter a new teacher, class type, client, promotion, etc and then be able to associate that new teacher etc with the studio locations they will be working from - rather than having to enter that new teacher at all three locations. Also, everyone is paying with Apple Pay and we cannot accept it. This is becoming a bigger issue in my area. We would also prefer to have an in studio CC swiper to save so much time inputting card info at the front desk.

Alternatives Considered

HubSpot Marketing Hub, Vagaro, ZENOTI, Mariana Tek and WellnessLiving

Reasons for Choosing Hapana

Bad customer service and too many widgets to get the job done. The last straw was a 36 hour hold time to speak to someone.

Switched From

Mindbody

Reasons for Switching to Hapana

The app option and customer service. Also it felt more prepared for my industry rather than spa.

Pros

As a gym owner who's implemented One Hapana into our daily operations, I couldn't be more pleased with the impact it's had on our business. The platform is a game-changer, streamlining client management, scheduling, and financials—all in one user-friendly interface. Its features have significantly reduced administrative workload, allowing us to focus more on client interaction and service quality. The integration capabilities with other fitness apps and wearables have also enhanced our ability to provide personalized fitness plans. Overall, Hapana has not only improved our operational efficiency but also elevated our client satisfaction. Highly recommend it to any fitness business looking to upgrade their management system.

Cons

While Hapana has been a fantastic tool for our gym, a few cons are worth mentioning. The initial setup and customization can be time-consuming, requiring a significant upfront investment of time to tailor the platform to specific business needs. Additionally, for those less tech-savvy, there might be a slight learning curve. Lastly, while the integration with other apps is generally strong, there are a few key fitness and wellness apps that it doesn't yet support, which can limit the comprehensiveness of client data. Despite these points, the overall value and efficiency gained still make it a top choice for us.

Alternatives Considered

Exercise.com and Mindbody

Reasons for Choosing Hapana

Feedback and reviews about hapana. Zenbly’s functionality was terrible.

Reasons for Switching to Hapana

Reviews and custmwr support as well as referal.

Pros

- The wide variety of products allows us to keep all of our operations in one place!
- The people! All Hapana Staff interactions we have had over the last 4 years have been enjoyable. You can tell the staff enjoy working for Hapana.
- When we started with Hapana the company was very new and as such had a lot of features we wanted but were not available at the time. The team have been very good at taking feedback and ideas onboard to continually improve the offering available.

Cons

We would love to see more communication around new feature releases. This year we have noticed more and more knowledge base articles being released which is great but would love to receive these in our inbox so we don't miss any.

Alternatives Considered

ABC Glofox, Mariana Tek and bsport

Reasons for Choosing Hapana

We switched due to value for money with the number of features and products available. We wanted a system that was truly all in one and with the use of Core, Grow, Cast and Link products we were able to achieve this. We also didn't like that MindBody advertises our competitors on their MindBody App.

Switched From

Mindbody

Reasons for Switching to Hapana

We love that Hapana is an Aussie founded company. We found that the system functionality and ease of use was much smoother with the Hapana products. We also liked that we had the ability to have an online offering of videos and content through the CAST product especially during the COVID period.

Pros

Ease of use from a backend and front end. Amazing support from the team (in particular [sensitive content hidden] !) Also like to see the platform evolving and releasing new features!

Cons

Small con! Scheduling classes is timely (need to have an option to repeat for up to 7 days in order for the repeat option to be effective).

Alternatives Considered

Mindbody

Reasons for Choosing Hapana

No support, no app, company was behind the times

Switched From

ZingFit

Reasons for Switching to Hapana

Wanted to steer away from Mindbody as we used them before and preferred a brand that was more niche. Preferred how the platform appeared (widgets, app etc).

Pros

I like the workflows in Grow which give us the ability to streamline all our leads in one place and automatically follow through with a highly customizable process. Most member platforms I have worked with claim to have a built in CRM, but in order to maintain our follow through systems, we always had to use a separate platform before using Hapana

Cons

There are limitations with the member platform that make it inconvenient to set anything up with a past start/invoice date.

Alternatives Considered

ABC Glofox

Reasons for Choosing Hapana

We were looking for a member management platform that had actual CRM capabilities.

Switched From

EZFacility

Reasons for Switching to Hapana

because of a direct business referral, but also because of the features

Pros

Fairly user friendly considering the depth of features on offer, good support team

Cons

No customer support via phone, but that's clutching at straws as email support is very responsive - just sometimes if you're in the zone and need an answer there and then it can slow things down.

Pros

The functionality to be able to create your own packages and memberships. Gives us the control to grow our businesses effectively.

Cons

The reporting can be hard to find and very time consuming. A accurate dashboard would make this incredible.

Pros

Superior functionality for business owner and customers ie. reporting, lead generation, member App features and engagement, IT support and web integration. Overall better value to their competitors.

Cons

N/A.....
Nothing to report at this time.

Pros

the support is phenomenal working with [sensitive content hidden] is a breezze

Cons

working with [sensitive content hidden] has been great for me and my company. ideas can be implemented so quickly thanks to the team at hapana.

Pros

User-Friendly Interface: Hapana offers a clean and intuitive interface that is easy to navigate, making it accessible for users of all technical levels.
Comprehensive Features: The software includes a wide range of features such as member management, scheduling, billing, and reporting, which helps streamline operations.

Cons

Pricing: The software can be relatively expensive compared to other CRM options, which may be a barrier for smaller businesses.
Learning Curve: Despite its user-friendly interface, there can be a learning curve for new users due to the extensive features and customization option

Pros

Hapana is easy of use and the team are dedicated to constant improvement

Cons

- Hapana is a great software, nothing. It’s great.

Pros

It’s very simple to use, doesn’t take long to figure out how to navigate your way around it!

Cons

More clearer reporting. This is a little difficult

Pros

The easy navigation of it all. Simple to use and easy to understand

Cons

Cant really fault anything at this stage with the platform