My PT Hub Reviews

Pros

What can I say , I have been with MYPTHUB since the beginning it seems and I love the way they stay ahead of the times and technology, plus they care about the customers and take care of you any way they can... I love everything about the services they offer as it is way ahead of any other personal trainer software. You def will love this product for all the needs of your fitness business and all our clients love it almost as much as we do, the features and ease is top notch!!

Cons

Honestly with how fast they adjust and build up the program to fit the needs of the user, I cant say that I have any cons at this time.

Pros

Wide range of features, super easy to use, great customer service, intuitive for clients to use, includes chat, nutrition, workout design, a library of exercise videos, a programme creator, class booking, payments, analytics, and pre-made programmes you can download. It also comes with loads of discounts and deals for related companies.

Cons

For some of my clients, they have struggled to find the descriptions, details and notes that go along with their programme. Also, I would love to be able to switch to client view, to see MyPTHub as my clients see it.

Pros

It was cost effective. This is the only benefit to this second rate app.

Cons

The inability to change session times from hours to 45 mins, cheap looking interface, not user friendly at all. Lots of clients had issues using the app and saving information.

Alternatives Considered

PT Distinction

Reasons for Choosing My PT Hub

Was looking for something more cost effective. MyPTHub promises the word, but deliver nothing.

Reasons for Switching to My PT Hub

Only due to cost, I have now switched to PT distinction and have had no problems. Far better product, more user friendly for clients, and support actually help when needed.

Pros

This software is so easy to use and very straight forward. I love how easy it is to navigate. There are also lots of informational videos on how to use each feature that MyPTHub offers.

Cons

The ease of use to upload my own videos.

Alternatives Considered

ABC Trainerize

Reasons for Choosing My PT Hub

Trainerize was very hard to navigate, while MyPTHub isn't. The user friendly aspect was a no brainer for me to make the switch.

Switched From

ABC Trainerize

Reasons for Switching to My PT Hub

The fact that it is user friendly.

Pros

easy to set up workouts and allocate them to clients. easy to delete and alter workout as you go along. a wide list of exercises in data base but you can also add you own along with video if needed. looks very professional with clients. i still have a lot to learn but so far so good

Cons

i have being logging workouts during sessions and sometimes when the screen locks on the notebook and i open it back up, the session has reverted back to what was there originally and i have to go back and change info again e.g sets, reps, weight

Pros

Its very easy ti navigate and use all the menu options and integration of google calendar is great. I also like the pre-loaded workouts, nutrition and habits features.

Cons

Its sometimes difficult to see the client profile details.

Alternatives Considered

TrueCoach

Reasons for Choosing My PT Hub

It was difficult to create workouts, there was no functionality of grouping exercises in HIRT style workouts and no calendar integration.

Switched From

ABC Trainerize

Reasons for Switching to My PT Hub

It seemed very easy to use, it had all the functions to help me grow and it looks great in the app.

Pros

All in one nutrition, fitness, and back office with broad database.

Cons

cleaner integration of MFP and meal plan - create singular tracking

Alternatives Considered

ABC Trainerize and PT Distinction

Reasons for Choosing My PT Hub

Need clean, easy UI, with a substantial database for program development and furnishing to clients

Switched From

PT Distinction, TrainHeroic and NutriAdmin

Reasons for Switching to My PT Hub

Deep features (custom app, education, add-ons). Ability to manage business from single source with ease of use for both coach and client

Pros

The ease of use when setting up new meal plans and workouts is great. All of the database items and the workout routines already in the system are phenomenal. We also love the fact that you can setup custom calorie and set macro's based off of that.

Cons

It would be nice to have the option to upload meal and workout plans via pdf, although not a requirement by any means.

Pros

Software is really easy to use - At first I was using on google chrome and it didnt work but once on microsoft web it worked fine - The app has been developed so well that you dont have to do everything on a web browser
Everything is easy to use
The thing that made me upgrade is the level of support and customer service from My PT Hub team

Cons

I would like it to be easier to view a workout video before adding the exercise to make it easier to choose as there are sometimes duplicates of the same exercise that have slightly different methods and you can see until afterwards
I would like to see more exercises on there but this will give me an opportunity to film my own

Pros

I like that I can have everything my clients need and I can manage all my clients from 1 place ie. nutrition, exercise and progress photos and measurements

Cons

There could be a way in which as a trainer I can see what my clients can see, so when they ask me a question about finding the nutrition I set them for example I can help them, as at the moment I cabt

Pros

If you are a starter who wants to test their business, this is your software.

Cons

- Slow
- Illogical
- Takes up way to much time for a CRM system

Pros

I love how easy it is to program and select exercises for client's workouts. I enjoyed the trial to try and use all the features- I was also trialing another popular software program but I didn't last 2 weeks on it because the layout of this software was easier to navigate!

It was also really easy to upload and create your own exercises and with a few clicks it was done !

Cons

The only con is tracking the workouts given to clients and giving them names to remind yourself what they've already done in your program layout.

Sometimes the app lags on your phone and can be difficult to navigate but overall it's a pretty good software program.

Pros

Not a lot. Honestly I do not have anything positive to say.

Cons

-workout builder is not easy to use on app or desktop
-bugs and glitchy - I've finished a workout with a client and faced 'error' many times trying to log it in, so wasted my time there
-support is pretty useless
-you see around 10 of the same exercise in their library, so when they say it has 'thousands of exercises' they actually mean hundreds of duplicates.
-building a programme is tedious and glitchy - how have you not yet enabled us to cmd-click to open a new tab? That would really help us to build workouts/programmes but it doesn't happen
-chat is hard to navigate to
-Good luck searching for an exercise in that library, they have incorrect names a lot of the time

Pros

It's pretty easy to use, with a large video selection. Clients generally found it easy to track their workouts. I like that you can customise to have your logo. Good to have alternative/switched exercise options if needed.

Cons

It would be good to have more of an option for clients to add notes to each exercise, if needed and to upload videos directly to the exercise.

Pros

The features far outweigh competition: Trainerize, NASM Edge, etc. Unlike the others, you can fully run your business from this one program without having to supplement with other software. This makes it easy for trainers who barely have time to work in one program, let alone 5. Their support team is AWESOME. Even with my most difficult of issues, they've been very happy and quick to help. That alone is worth choosing them over others.

Cons

The software is good. A few minor issues with the user experience on the trainer and client portals by having to do a LOT of clicking to get some simple tasks done but nothing too drastic to complain about. I have also had the issue with the app closing out on me and clients while recording workouts but not often. My issue, however, was that I've been a customer for a couple of years and renewal time was...interesting. In short, their upgrades aren't quite "add-ons" and instead create a brand new agreement at the current full rate, up front. I hope they find a way to make going from one tier to another a prorated "add-on" rather than a prorated "new agreement." For the time being, they did assist me with this process, though and I am happy with the outcome.

Pros

I have been using PT Hub for almost 2 years now and I love it. I upgraded to V3 as soon as it launched so I've had a chance to use both platforms for quite a while. Before I switched to PT Hub I had tried a couple other types of training software but this one is by far the best. Just having unlimited clients is worth the cost. It allows me to us PT Hub as a selling feature for my business and lets me keep tabs on past clients. PT Hub isn't without it's glitches but the support team is fantastic and my issues have always been resolved in a timely manner. I do find V3 to lag in the app but not the browser but that's really the only thing can complain about. The pros vastly outweigh the cons. I recommend PT Hub to any trainer looking to go into business for themselves.

PS,
PT Hub, if you're listening, adding a habit tracking feature would be so awesome.

Cons

The lag in the app with V3. At first I thought it was just my tablet but it lags on my phone and my husbands phone.

Pros

Package Maker - It's real easy to build packages for clients
Scheduler - Keeps clients notified with daily workouts
Plenty of workout videos
Nutrition Log
Before and after photos
Features

Cons

The software can be very glitchy.
- Server very slow

- App shuts down during workouts (you lose all data)

- Calendar is a hit and miss - sometimes shows duplicates, shows wrong count sessions, very slow to come up...

- Messaging - can be very annoying (when sending messages to all at the same time, some people don't get it. Messaging is only in one place...so when youre looking at your client's finished workout and you want to message that client, you have to go to menu, message, look for client, type in message... so many steps especially when the app/software is very slow. Messaging should also be in the client's page and the hub.

- Workout Log - When inputting data, the cursor is sometimes off screen. lettering is too small. When editing during workout, sometimes it doesn't let you.

Exercise Library - Too many duplicates. I look at exercise history often but when theres so many exercises with different names its hard to figure out which one youve used in the past to see how much reps/weight youve done. example: biceps dumbbell curls and dumbbell curls... It needs to be cleaned up.

-Interface - Its very basic

- graph - It's always wrong.

- Fitbit Integration - Data is wrong.

- a lot more list...

My suggestion: Fix the glitch first rather than adding more glitchy features.

I really want to love this software, but I cant say that right now. I still have hope for this app in the near future. That's why i'm still a user.

Pros

My favorite thing about the product is the ease of use for the client. The software looks very smart and has a lot of features. Being able to customize the app to suit your own branding is a big plus. I have trailed most of the competitors and this is the best by far as well as the cheapest. Win win!

Cons

There are a few areas I'd like to see improved in the software. I'd like more customization in the fields when programming. It's great being able to change sets and reps etc but I'd love to be able to add custom fields where I can add whatever metric I like. I often track RPE scale so having a section where the client can put in their RPE, for example, would be great. There are other things I track to so leaving extra sections as customizable would be great.

Another massive feature for me would be an area for clients to fill in a check-in form. I know the software has forms but it would be great if the same form could be filled in numerous times with the data being stored. Having seperate check-in forms for each week just leaves the overall form list cluttered.

Pros

Easy to use
Affordable
Accessible for clients
It’s easy for my clients to upload their progress which is really handy

Cons

Too many exercise choices for the same exercise, and then lack of really basic exercises so customising your own takes forever and laborious.

Easy to lose all your work if the cursor moves while you’re planning a workout

Alternatives Considered

Mindbody

Reasons for Switching to My PT Hub

Price

Pros

I switched to this app from Trainerize because it had some features I liked. I also paid for the app and then found out the itunes store doesn't let you keep the custom icon which I wasn't too happy about. The app itself is smooth and I get positive feedback form clients on the look and ease of use. I like that I can quickly push workouts and nutrition information to their phones immediately.

Cons

When it says "Deactivate" client it really means delete and erase. Some of the wording for it isn't logical. When a client has to miss a month it would be nice to have the actual ability just to deactivate temporarily. I had to rebuild a clients complete profile and nutrition/workouts when they came back. I'm not sure I will be renewing it as Trainerize was more user friendly on the back end and has made upgrades.

Pros

I am not sure if I like anything about this software after a disaster experience, not costumer friendly

Cons

Non of my client enjoyed to use this app, Google sheets are much better and easy to use, I didn't find any cancellation and they take my money and don't want giving me my refund and it's only one week gone, my clients find its difficult to use this app not compatible all the time need to push something to use, sheets just open and go, I not use this app much because no one like it and waiting long time to finish but then they without notice take my money again, no one contact me when I write them they just send me letter via email we not give you your refund that's all, I was shocked and disappointed about how they horrible treat costumes, I didn't want my money go every year I was signed for one only, was costumer service I ever have had, I won't recomend to any one after such a horrible experience, and I was read they give good costumer service, not at all.

Pros

For the price, you can't go wrong. There are plenty of features for clients and it's pretty easy to use. I've been using PT Hub for a few years now and it's come a long way. It's pretty simple to use, upload your exercises (or use the exercise database), create the workout and assign it to your clients - Pretty easy. I recommend My PT Hub to anyone, especially if you're just starting out in the online personal training business.

Cons

None really...although it'd be nice to have a chat feature so I can talk with a rep sooner rather than later. My decisions are time sensitive using a chat instead of email would be nice. Don't get me wrong- the email support is great and the reps usually get back to me pretty quick. Other than that, the software is great!

Pros

Being able to upload files, forms and photos. Invoices and messages. The exercises have great form

Cons

Measurements do not add up and count losses or gains

Body fat calculator only has the front of the body to measure with calipers, not the back. Measurements don't calculate your body fat.

You cannot choose your own macros or calories

Within the client to update progress measurements you must leave the update progress measurements and go somewhere else to do it which makes no sense and takes a while to realize it's not where it should be.

Changing to cms will only change the first lot of measurements, not the next input ones.

Inches will only show as fractions not as decimal points even though you input in decimals, hard when trying to calculate losses as the software doesn't calculate losses, you are also on different screens to calculate which makes this impossibly fiddly.

You must select your exercise then you can watch it but if it's not what you want you must delete then go back and start again.

Logo changes on its own clients don't even have logo even though they've deleted and tried again.

lets you know when clients have updated any info in a very hit and miss way.

You never know if clients have received notifications as it's not clear and most have not.

Don't even bother with the nutrition side! Laughable.

Customer support, there isn't any.

The pictures of exercises are too small you should be able to watch the clip before you choose to save time.

Pros

Easy to track workouts for all of your clients and the client can see it as well which allows for great two-way communication from both the Trainer and the Client. On top of that, the client can even track their diet intake and documentation can be uploaded to the clients account on the app such as the Agreement they signed with me (the Trainer) or what their current weightlifting maxes are! MY PT HUB is a one-stop-shop for all you need, for the Trainer and the Client both.

Cons

There's currently no way, no function, in MY PT HUB to auto-calculate how much more weight the client is lifting today compared to 1 month ago. If you want to see how much a client has progressed since they started working out over the course of a month, how much more weight they can lift, you have to compare the numbers manually and calculate the percentages yourself (such as a 10% increase in strength over the course of a month for example). Hopefully, MY PT HUB will add this functionality in time.

Pros

You can make block programs, almost all of the exercises have videos along with them. You can set tempo and other variables for your clients. Nutritional plans can be made and sent out to clients with ease.

Cons

Can be confusing at first, but is easy enough to get the hang of. Take advantage of the free trial to make up lots of test clients or have friends try out the program so you can see what works for you.

Alternatives Considered

PayPal and RhinoFit

Reasons for Choosing My PT Hub

Easier to use and looks better

Switched From

RhinoFit