TouchBistro Reviews

Pros

Can't beat the price. user friendly. menu management is a breeze.

Cons

For larger organizations integration with other software needs to be easier. reports could be better. seperating reports by time periods is a problem

Pros

We love TouchBistro to manage room charges and the mass amount of listed items that we sell from our fine dining restaurant to our gift shop.

Cons

One of the biggest challenges we've found with TouchBistro is the technology issues whenever updates are needed. It's often something that can't be fixed in house and that's down time we can't afford to lose.

Pros

The low cost is NOT worth the headaches. Talk about "buyers remorse". We are counting the days for our contract to end so we can go to a competent company.

Cons

Where to begin? We literally have pages of complaints about this system.

Pros

Good working restaurant system and in the beginning was a well run customer focused company

Cons

Absolutely the WORST customer service department in the history of business. I would not recommend this company if they gave you the equipment for free. To be honest, I have been trying to resolve an issue for 3 months, after numerous calls, emails, and on hold…nothing has been resolved.

Pros

My employees transitioned over to TouchBistro really well. It's really easy to use.

Cons

We have "portable" card readers. They're not very "portable". Very glitchy.

Alternatives Considered

Square Point of Sale

Reasons for Choosing TouchBistro

Looking for a better integrated experience.

Reasons for Switching to TouchBistro

My daughter used this software at her summer job. She told me I wouldn't regret it.

Pros

The functionality of the POS with our iPad minis for order taking is great, and saves our staff time that was traditionally reserved for having to go directly to a work station.

Cons

Reporting is horrific. Daily reports do not provide all information needed (comps, promos, takeout vs. dine in totals,etc.) and also does not subtract cash payouts from total cash on report. When creating EOM reports, we have to look at 5-7 separate reports to get all the data needed.Labor reports do not consolidate tip reporting with labor, nor does it populate total earned for each employee with different job types/rates of pay. I had to create my own spreadsheet so our accountant can actually navigate our payroll.When trying to drill down numbers for a certain menu item and create an Excel report, it will not let you isolate. Onboarding is horrendous. The training materials provided are cursory at best, and support is minimal. We had to figure out how to use the system through trial and error, and I had to write a user's manual for our staff myself. What was promised as functionality/support by the sales team turned out to be patently false.Since the second to last TouchBistro software update, we have had a total breakdown on payment processing with our iPad Minis and V400m. I have called to work this out I think 6 times now? It is still an issue and no one has any answers. The V400m freezes, does not connect to the iPad, cancels payment, takes double payments, and a whole myriad of other issues. Nightmare is putting it gently. All systems are updated and WiFi connectivity is perfect. DO NOT USE WE PAY OR CHASE AT ANY COST!There's so much more that is awful.

Alternatives Considered

Heartland Restaurant and Toast POS

Reasons for Choosing TouchBistro

Our Aloha system was no longer supported.

Switched From

Aloha Cloud

Reasons for Switching to TouchBistro

Oh, you know, the song and dance. Which turned out to be Cats or Xandau the films instead of Singin' in the Rain or Cabaret.

Pros

I have nothing positive to say, their product is substandard, but their customer service is the absolute worst I have ever experienced!

Cons

shady business practices from the start!
Aggressive sales pitch, we brought in the system on a trial basis, told we could cancel at any time. Wanted to test it out first with our staff, do some training, see if it was right for us; wouldn't let us do anything without being fully on board.
Tried the system for a bit, quite underwhelming, decided to go back to our former POS, asked to cancel. Was told that someone would be in touch with me, and then they have ignored all attempts to communicate, and have billed me for 2 months after the cancellation! I am currently waiting on my Credit Card company fraud department to hopefully resolve it, or I will have to cancel that card so that these scammers can not continue to steal from me!!!

Pros

Nothing they scam people to bind you in contract if you want to walk out they want you to pay full amount of services. They never provide any equipment and charging you for services.

Cons

Customer service and everything. Even their software not friendly for restaurant.

Pros

Ease of use. Cloud based. Apple products

Cons

No dedicated person overseeing account. No follow through from support. Support lacks knowledge and reads from troubleshooting script.

Alternatives Considered

Toast POS

Switched From

Aloha Cloud

Pros

Easy to use. Like the fact that it runs off an iPad.

Cons

To try and reach someone from tech support was difficult to say the least. Took a few days to have someone call back and help set up. I moved to Clover which has great customer service and better reporting. I am still trying to get my account cancelled. Even with a confirmation code, no one has reached out to billing despite repeated calls. They have kept billing my account after cancellation and I have to put a block on my credit card. Stay away!

Pros

User friendly, great tech support, does a lot.

Cons

Need training to buyers, better then they give. There’s video you can watch, but hands on learning is much better. You have to pay for each service, other POS’s the services come with it. Expert to have more then 1 bill….

Pros

The iPads were ok, and it wasn't too hard to hook up

Cons

Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable

Alternatives Considered

Toast POS

Reasons for Switching to TouchBistro

Price but after choosing them, We decided to move over to Toast and have been using it for a week and a half with absolutely 0 issues and the customer support is so fast. I get my answers in about 5-10 minutes. It's so easy!

Pros

The ease of switching over from our old system to the TB system

Cons

Nothing . Everything works exactly they way we wanted .

Pros

Touchscreen kitchen ticket management, server order input.

Cons

Reports are horrible and missing information. Customer support is time consuming, does not follow up, and frequently does not resolve in any way. Does not integrate with OpenTable.

Pros

Absolutely nothing. It took almost 4 months to onboard, nothing but problems ever since.

Cons

Constant glitches, several redundant aspects of table service, no signature line on credit card receipts, they made several unauthorized charges to my credit card for services I wasnt even able to use then I had to fight them for refunds, sales man lied to me about what the POS could and couldnt do to get me to sign on then another lengthy battle to get out of the contract. They claimed they cannot give refunds, which they can and did, and they claimed they never cancel contracts, which they can and did. Not IM just stuck in my main locations contract.

Pros

I have been using touch bistro since we open on 2015 and still using it. The POS is easy to navigate and easy to use. I would not try any other .

Cons

When they download new info or upgrade, sometimes it takes so long for the other support to figured it out themselves.

Pros

Customer service for original setup for very knowledgeable

Cons

Take a little work for setup then its good

Pros

We are a 1 day a week seated restaurant and it is a great tool to control this. Support has been excellent, every call has been handled quickly and efficiently.

Cons

The time stamp for togo orders does not print on all the receipts and would be helpful.

Pros

Easy to set up on your own or with Assistance.Easy to navigate and train on.

Cons

Would like to have a better design layout to set up.

Alternatives Considered

Silverware Avrio

Reasons for Switching to TouchBistro

Better deal.

Pros

The features available are great and the POS is easy to use

Cons

There are glitches that arise once in awhile

Pros

The idea behind it it's great, if it were to actually work as it should.

Cons

Our team is hating that we changed the POS because this one is so slow and gives them connectivity issues daily. We were sold a product that does not actually operates as they tell you it would.
- You can not restrict servers from opening someone else's table unless you assigned sections. Seriously?
- You can not use the main iPad to try to input a reservation because the second iPad won't work unless the main iPad is on the TouchBistro app? lol are you serious?
- The integration of TouchBistro POS with TouchBistro reservations system that I was told was gonna make everything so smooth is a complete joke. As I said, you can not try to take a reso or waitlist with the main iPad. You basically need an iPad that's gonna sit there and look pretty but not be used for anything beside clocking in/out, otherwise it will compromise the entire operation.
- The payment integration is ridiculously slow (when it actually works) but it has only worked a couple of times and the rest of the time gives an "error connection". It's a brilliant idea, if it were to actually function.

Pros

Table side ordering. Menu flexibility. Expandability.

Cons

The more they add features, the worse it gets. I highly doubt that the development people have any restaurant experience. Refunding a cc that has been wrung in is ridiculously difficult. To top it off, they have just recently started to move EVERYTHING to the cloud. Including the server end-of-day reports which makes it extremely hard to check credit cards, voids, comps, etc. It's ridiculous at best. No thought whatsoever on user friendliness.

Alternatives Considered

Revel Systems

Reasons for Choosing TouchBistro

Tableside ordering.

Reasons for Switching to TouchBistro

Not really sure...wish daily I hadn't.

Pros

The first year went well! I actually liked it.
Then according to their own tech support.. the company took on way too many customers than programmers or tech support could keep up with creating a domino effect of pure frustration and no support.

Cons

Many issues.
Tech support is hit or miss sometimes can take up to an hour get someone. Often they can not fix problem. They "escalate it" which means you will never hear back from them. Remote report app for phone rarely works and full of problems. If its a hardware issue no phone tech support. Have to email and wait for email which takes days.
Would not recomend.

Pros

One of the only restaurant POS systems that has a search function for servers. 5 stars for the ability to hold credit card information for tabs. Backend menu and employee management is the simplest I have ever used. Very user friendly and intuitive. New features and products are being rolled out often and TouchBistro was very supportive of their restaurant partners through Covid.

Cons

Creating and managing the floor plan is incredibly difficult and could be improved. Reporting and analytics are somewhat lacking and something I would like to see improved to be more in-depth and easier to access more information.

Pros

Ease of use. A lot of systems are complicated to manage the backend. Entering items, costs, etc

Cons

Cannot re-open bills to change tenders, etc