User Reviews Overview
About MedFlow
Medflow EMR is an electronic medical record (EMR) system designed specifically for eye care. The program can be used by practices providing both ophthalmology and optometry. The system is available as either a standalone EMR or...
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Review Source
Our practice is a two-location, five-physician operation with a strong focus on refractive surgery. Our combined patient volume is 150-200 visits daily.
While we were ready for the patient care benefits that we knew we could gain through EHR much sooner - we did not make our final selection until 2010. Our physicians selected Medflow as this was a platform designed specifically to meet the need of ophthalmic care.
We paid specific attention to the user friendliness as well as customization (or lack of over-customization that can really become the Achilles heel of any EHR) of the system, thinking ahead and hoping not to have to require professional IT support at every upgrade to make the system update across all templates.
Medflow fits those characteristics. We instantly took to the wonderful, single screen exam as well as refractive module that is utilized the most by our refractive surgeons for pre-, intra- and post-operative care.
One of the main deciding factors was imaging integration - we love having DICOM in place that allows for error-free application of digital images - such as OCTs, Visual Fields, Corneal Topographies - directly into the EHR. Many other EHR systems require third party devices to accomplish the same thing.
Our doctors and technicians enjoy using Medflow in daily patient care, and electronic charting has become the second nature for them.
It is important to mention that Medflow integrated seamlessly with our Allscripts PM system, as well as patient portal via Vision Connect (that bridges both EPM and EHR).
Highly recommend considering Medflow for any practice of ophthalmology!
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Review Source
Our practice has 14 locations, a LASIK Suite, and a surgery center which is AAAHC accredited. We have a high volume of cataract practice and see approximately 350 patients a day in our rural clinical setting. We have been using Medflow EHR going on four years now. We were the first Ophthalmology practice in the country to meet meaningful use. I have found Medflow to be reactive and proactive to our needs, and the full screen exam very user friendly. We are on the newest version of Medflow. Implementation was a seamless event in our practice and was basically a celebration of all the hard work we put into it on the front end when we were getting the product ready for use. After a full week, we were back to seeing a full patient load. Many of the providers took themselves live prior to our actual go live date. They did that because it was easy for them to do so. We also use Medflow in the surgery center which has been an extremely nice tool for the staff. I have and would recommend Medflow of colleagues. I know that Medflow currently has the most providers who attested for meaningful use. That statement speaks volumes of what they have accomplished. We'd never go back to paper.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
What is the future of this product?
Overall, the product has been good but customer support has gone downhill quite a bit over the last couple of years.
Pros
The program is fairly easy to use and easy to train your staff. Some customization is available to meet physician needs.
Cons
Updates don't always seem to keep up with the industry standards of other software programs similar in nature.
Top MedFlow Alternatives
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Good program/ Poor customer service
You can't reach a person when you call for support. You have to leave a message or email them and hope that you get a response
Pros
Software is very user friendly and easy to use
Cons
Lots of little issues and they update during business hours and slow the system down. Customer support is pretty bad
- Industry: Medical Practice
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Not worth the pain
Pros
The only pro is that it is ophthalmology specific. Hard to find specialty specific software this day in age.
Cons
A lot of bugs, a lot of security breaches, and customer support is terrible. Promises to fix or enhance are broken.
- Industry: Medical Practice
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Review Source
Good product but very poor support and service.
Pros
The EMR has all the information needed for complete exams as well as specialty exams. Interface is busy but once you get used to it, it is very easy to navigate.
Cons
Awful customer service and support. The last update that was issued on December 8th had an unknown interface change with our GE billing software. On January 5th, we still have not been able to submit claims due to MedFlow's error. GE never requested any changes to the billing interface. MedFlow seems nonchalant about this problem, a problem that has prevented us from submitting claims for over 3 weeks now!
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Has the essentials
Overall, satisfied with system, it just isn't perfect
Pros
Will fulfill most needs of practice
Integration with EMR
Straight forward, learning curve is not very difficult
Cons
Often has problems where remote desktop is unresponsive and may freeze
Common problems with employees being unable to login or program crashes immediately
Old fashioned layout, lot's of tabs - inability to see more from one view
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Review Source
I would not get Medflow. It has cost our practice loads of time & money. Support is lacking. The software is not ideal, and even with their "upgrades" there has been no improvements over the past 4-5 years. It has taken the joy out of practicing ophthalmology. We have a large practice and are considering the enormous task of switching companies.
Response from Sightview
Mark,
We value your business and are disappointed to learn that you are not satisfied with the software. Your feedback is appreciated and I would like to discuss your concerns offline. If you are interested, please contact me at your convenience at 980.218.1986.
Thank you,
Christopher Bonsall, Director of Sales Operations, Medflow, Inc.