Justworks Reviews

Pros

I love the ease of JustWorks platform. We used another PEO before switching to JustWorks and all reporting and features were third party integrations that never worked. JustWorks is a one stop shop and has updated access to anything and everything you may need. Their on-boarding process is detailed and customer focused and they even answered questions from my team about insurance concerns. They walked me through the transition step by step and were available immediately to answer any questions I had. I could go on for days about how much easier JustWorks has made my job!

Cons

Because JustWorks is so new, there are a few reports that they haven't implemented yet. We have a PTO accrual system that rolls over every year but maxes out at 96 hours (this changes based on goals) and JustWorks has no way to track this. Once a day is used, it can be recouped by working another month, encouraging employees to take time off. It's been difficult for me to try and track this and when asked about it, JustWorks said it's not something they have developed yet.

Pros

Justworks is a compelling PEO offering that brings a lot of advantages to helping manage a growing company. I'd run payroll myself for 15 years, so moving to a PEO that has my back is nice.

Any consideration of moving to a PEO has to come with factoring cost savings around insurance products. Justworks represented a significant cost savings in my first year, but in the second year, our renewals still jumped 10%, which was frustrating. I was hoping we'd be more insulated to those sort of increases.

From a payroll platform perspective, Justworks is really nice. It basically offers fully automated payroll, though there are some things that could be improved with how it integrates with time trackers, how it manages PTO requests, and some other nits to pick. They've done a great job of being responsive and adding functionality over the past year, and they're a tech-first company so I'm confident it'll just continue to improve.

Cons

There are a couple of limitations that are vexing, verging on boneheaded:
* PTO requests don't show remaining balance for the PTO plan
* Unpaid time off is a manual ordeal
* There's no mobile app, and the website isn't responsive. Not a huge dealbreaker, since I'm not doing too much payroll from my phone, but still
* No expense management or reimbursement scheduling. It's just a manual process.
* QBO integration is weak, but I've been promised it'll improve

Alternatives Considered

Gusto and TriNet

Reasons for Choosing Justworks

IOP was dated and abandonware. It was manual and didn't handle benefits.

Reasons for Switching to Justworks

TriNet is eye-wateringly expensive and an old system. Gusto is really compelling and affordable, but they're not a PEO: they don't handle the compliance or shared benefits rates

Pros

Somewhat easier to use they put too much burden on the company.

Cons

Be aware of them, they don't pay the withheld taxes to IRS; Check their status of PEO on the IRS website

Very unfriendly customer service - they act like a bunch of entitled officers

Alternatives Considered

Gusto and TriNet Zenefits

Reasons for Choosing Justworks

to get the benefits from PEO

Switched From

Gusto

Pros

Justworks is so user friendly and simple to setup - the Customer Support and Account Management team is incredible - so friendly, supportive, and timely with their responses! Even if they're stumped about a question or issue happening with our team, they get back to me right away to let me know that they are investigating. In general, it is a great first impression for new hires during the onboarding process - everything they need (benefits, payroll, etc) is all in one place. Such a time saver for us, and has saved us the need to hire a full time person to manage HR Operations.

Cons

Honestly, nothing right now. There are things that the team is still working on building out, but their Product team is super communicative and open to feedback.

Alternatives Considered

TriNet Zenefits and TriNet

Reasons for Choosing Justworks

Trinet was more expensive, not at all user friendly, and did not have the information ready to go for our RMA Tax Credit.

Switched From

TriNet

Reasons for Switching to Justworks

Good recommendation from industry, great customer service and initial sales rep experience, price on par with rest of industry, user friendly

Pros

The Justworks software is top-notch, very intuitive, and if there are ever any issues with it, their customer service team is always ready to help. I think the thing I like most about their software/platform is that it has eliminated so much paperwork for our business. Everything is digital and very user-friendly. Can't imagine life without it anymore!

Cons

Honestly, I can't think of one thing that I have a problem with. Justworks seems to always be one step ahead of us and that is truly appreciated!

Pros

I love that the Justworks software has everything in one area. You have access to the employees' information, payroll, benefits, PTO policies, invoicing, and compliance items. It is easy, functional, saves a lot of time after the initial setup. There are multiple ways our employees can reach out if someone in our HR department is not available.

Cons

At this time, I do not have any cons. The Justworks team is always keeping our firm updated with news and other information within the platform or via email.

Pros

Justworks of course isn't just a software package, but the software itself is top notch. It's easy to use, a complete solution, and makes it easy to adminster our entire workforce quickly.

If I had to pick the best attribute, it would be management of payroll. Prior to Justworks we had bounced around between a few different payroll providers, and the experience was subpar. With Justworks it's point and click, and I can walk away with confidence knowing that it will be done correctly.

Cons

I would like to see more training offerings built into the platform, for example a general training course for new managers, but I can't think of any other offerings that are lacking.

Alternatives Considered

ADP TotalSource

Reasons for Choosing Justworks

We began looking at Justworks as a benefits option (moving from traditional health insurance to a PEO), but we were blown away by the service and software offerings that came with it.

Switched From

Paycor

Reasons for Switching to Justworks

Justworks had a better reputation and better software, and the pricing was much more attractive.

Pros

The tool is extremely user-friendly. I did very limited training for my employees to learn how to use it because of the intuitive user-interface. The Customer Support team is fantastic! I can call up my Account Manager or quickly use the chat feature and I always get a quick and friendly response and a resolution to my question or issue.

Cons

The services may not be as comprehensive as other PEO systems, but my Account Manager is always quick to recommend a tool or service that would be compatible (example: applicant tracking system).

Pros

I love the time tracking features with the app. We recently started using the Time Off Requests and it has helped us to track our time off requests more efficiently as well as effectively. We love the ability to track lengths of lunches and being able to see the "approaching overtime" tracker on the desktop version.

Cons

1 thing that I wish the software did was able us to track "unpaid time off". I understand the reasons it doesn't but if we had this ability it would eliminate our need to use a secondary software to process all time off requests. As it stand right now, we still have 2 different time allocation systems we have to use in order to show all of our needs.

Alternatives Considered

QuickBooks Desktop Enterprise

Reasons for Choosing Justworks

Simplicity, ease of use, tracking, GPS location, Job Site tracking.

Reasons for Switching to Justworks

The ability to download the app on different devices and the simplicity of the app itself.

Pros

They make everything about managing your employees payroll, benefits and compliance easy to manage. During COVID, they mobilized really quickly so that companies could have the correct reporting to file for COVID relief federal initiatives and were a huge reason why companies were able to received their relief packages. I love their UI and I think their platform is super intuitive and user friendly.

Cons

At times, their customer support can be backed up, however you will always received a response from someone who is extremely knowledgable in the product and they will ensure your questions are answered.

Pros

I love how user friendly the Justworks platform is and the added value that we get through all of the Justworks partnerships. The customer service is phenomenal, and I truly feel like my representative is part of my team.

Cons

I really can't think of something I would change.

Pros

All of the features are very user friendly, for both admins and end users.

Cons

There isn't an integration with Quickbooks Desktop so I have to enter the transactions manually.
Also, I am not able to customize reports as much as I would like.

Alternatives Considered

TriNet

Switched From

QuickBooks Payroll

Reasons for Switching to Justworks

Justworks was clearly the best value for the features and services we needed.

Pros

Justworks has saved us a lot of money on payroll administration, group health insurance and other benefits. Their platform is so easy to use and has saved me countless hours in benefits enrollment and administration. Love this PEO!

Cons

would like more customization for historical payroll reports, but it’s not a dealbreaker

Pros

Boomr integrates extremely easily with our payroll processor and very easy to use

Cons

N/A, it's been very helpful for myself as an admin and the retail employees have been using it for clocking in and out at our retail locations

Alternatives Considered

QuickBooks Time

Reasons for Switching to Justworks

Better integration, easier to use, more competitive pricing

Pros

I love the user-friendliness of this software. I love the panels and clarity of the pages, the dashboard and the size of the font and that I can see in the side panels a directory of what I can choose. When I can't find something, I can open these windows and usually find what I am looking for another lead to it. I like the breakdown of all fees and workers comp etc and I love that I can see itemized lists when I check the invoicing, where as ADP had a lump sum, hidden fees and no real list of costs. Justworks seems to be much more transparent

Cons

The 401K reporting is not informative enough to be consistent with my admin needs for our plan outside of Justworks.Generally the 401 Administration is not as user friendly and making changes to payroll and 401 deferrals has proven to be more complex and less user friendly. I was not able to adjust my colleagues 401 after she was placed on Paid Family Leave. ITR was more complicated and assistances was required as there was not a real way to know what was needed in order to set up this alternate payment while PFL was being utilized. Also the Wageworkers benefits system is also not integrated well. IT is a problem on their end. Their service has been really inconsistent, however JW helped us hand their inadequacies.

Pros

The Justworks product is pretty intuitive so makes it easy to use. My company is in the technology industry so I need a product that my staff can quickly tap into when needed but that doesn't require babysitting .

Cons

I don't like that the payroll reports download in a spreadsheet that I personally find less readable than I would like. I would prefer a simple report format that lists each person's' details similar to a check stub and then provides a summary. I am not a trained accountant or bookkeeper so I appreciate things being super simple.

Pros

- The overall ease of use is just amazing. You can tell it was built by someone that was focused on the user experience! It's easy to use for admins and employees.
- Enrolling and viewing benefits is so clear and easy. Again, same theme, easy to understand and easy to use!
- Customer service!!! The slack channel is amazing. Everyone I've ever talked to is incredibly helpful and knowledgeable! Our account manager is also incredible. Being able to have your questions answered in minutes vs days is the best thing and it's made our lives so much easier.
- The payroll process is so simple it's almost hard to believe. Everything is automated so your payroll people don't have to spend hours redoing the same process every other week.
- Onboarding process for new hires is amazing!! It's so easy and makes it a simple process for the new hire and the employer.

Cons

It doesn't integrate with our 401(k) but we use a smaller company for our 401(k) and it's so easy to set it up a manual deduction. Not really a con in my opinion.

Pros

Boomer is easy to use for the most part. You can either clock time for a completed shift or check in at the start and at the end (and add breaks etc.) You can choose a location (e.g. Home office, Scranton Office, etc.)

I like that it still works with location turned off, if the administrator allows that. See Cons below:

Cons

I can't speak as an administrator, but as a user these are my thoughts:

Though the administrator can turn off location fencing so that you don't need to allow location-tracking to clock in/out, the app overall feels a bit invasive, and almost Orwellian. One of us has an app that tracks other apps, and reported that Boomer checked or attempted to check their location over a million times in like a week.

I also don't like that it's open source, or free. There should be a 100% free, open-source, perhaps even self-hosted solution that maybe isn't quite as feature-full. After all, clocking in and out of work isn't _that_ complicated.

Pros

The user experience surpassed that of the competitors I looked at

Cons

Some basic functions seem lacking - like the ability to set up recurring off-cycle payments.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Justworks

Cost, user experience

Switched From

TriNet

Reasons for Switching to Justworks

Cost, user experience

Pros

We love the easy functionality of the website. The time tracking and time off features have been great in implementing consistent policies. We employ people in multiple states so the work they do to manage the unemployment accounts in each state’s has really been the backbone that has allowed our rapid growth.

Cons

No real complaints. I wish there was an app to use on my phone but understand the security concerns with that. I also wish is auto generated PTO balances and paid employees out automatically when they are terminated in the system.

Pros

Staff can enter their hours and request PTO, etc., through the portal.

Cons

It was set on an 8 hour day and some of our staff work 8 hours and others work 7.5 hours and that adjustment was hard to get Just Works to fix at times. Onboarding was good we thought until we found that a crucial piece regarding unemployment comp was not communicated to us.

Pros

easy to use, my employees like it, options of medical benefits, customer service was good, pricing is very affordable

Cons

could use more features for 1099, more help around PPP loans but probably everyone had issues given the need

Alternatives Considered

TriNet

Reasons for Switching to Justworks

pricing, user interface

Pros

This app lets your employee track times when working in different projects and locations. It's so easy to clock in and out including start and stop break. It also shows how much they make in the period. Administrator can easily edit employee's shifts when they forget to clock in or out.

Cons

You need a smart phone or tablet to be able to use the app. However, it's easily fixed by providing a tablet in the office in case someone doesn't have a smart phone or forget the phone.

GPS tracking is pretty accurate but sometimes you have to wait about a minute for the app to pinpoint your location.

Pros

Justworks is a super easy site to navigate. I am able to easily deal with any benefits that I am given by my company and start or cancel them when ever I want to. Having all my pay stubs in one place has also made it easy to keep track of my compensation.

Cons

There aren't many cons for Justworks for what I use it for. Maybe it can be a little bit easier to navigate but that is pretty nit-picky.

Pros

Boomr keeps better track of our jobs allowing us to check in on site right on our phones. It also help keeping drive time toward the right job and helps tons with billing

Cons

Make sure you your phone has a good connection. I find my phone has problems because I use xfinities WiFi as well as data. If the WiFi signal isn't good a takes a while to check in and out and go on break. I wish there was a feature with my phone where I could set Boomr to just use data when using it intead of me have to turn on and off my wifi a lot