eM Client Reviews

4.2
Overall rating
Reviews

4.2
Overall rating
Reviews
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User Reviews Overview

About eM Client

eM Client is a fully-featured desktop email client for Windows and macOS. Beyond email management, the system also offers features for management of calendars, tasks, events, contacts and notes, and integrates chat. The...

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Feature ratings

Value for Money
4.1
Features
4.2
Ease of Use
4.3
Customer Support
3.8

Browse eM Client Reviews

183 of 183 reviews
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Evan
Evan
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 16/02/2021

eM Client - good email client for small office

Our overall experience with eM Client is very positive. I would be happy to recommend it to any one looking for a good, reliable, traditional email client that is cheaper than Outlook. In fact, I like it better than Outlook anyway and though we now have Office 365 inc Outlook I have no intention of moving from eM Client.

Pros

One of our users has a strong aversion to webmail. eM Client is a good option for a traditional email client. Very much cheaper than Outlook but looks and feels familiar so is easy to use. We move to eM Client from Thunderbird and like the integration of eM Client with Google Contacts very helpful.

Cons

No particular issues. It's cheaper than Outlook but competes more with free clients so it would be nice of eM Client were cheaper than it is, but can't really complain as it doesn't cost much, is regularly updated and has given good, reliable service over many years.

Fabruzio
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

4
Reviewed on 20/05/2024

eM Client an interesting email client

I use eM Client on a Windows 10 computer to manage a couple of email accounts.
The programs is easy to use, just a bit slow to load sometimes.
I will surely install it on other computers. I suggest to try it

Pros

In the past I had several problems with an old installation of Outlook that stop working and I did not fix; as I needed my mailbox to be restored as soon as possible I installed eM Client that import everything from my outlook profile and worked without any problem, nothing to set. Wonderful!
I like the interface, clean, you have your email folder, your calendar, activities and contact.
I use on Windows, but it can also be installaed on Mac and mobile phones.
The free version allows you to manage two email address. The paid version offer more features and unlimited email account and the price is really cheap.
Highly recommended!

Cons

Sometimes it a bit slow while loading; I am not sure if local email managed with eM Client will be easy exportable to other email clients

Jacob
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 01/03/2023

Email message size

I love the platform, but the inability to display emails with large attachments is a huge problem to our business. Customer support were rude and closed the support ticket to a paying customer without our consent and without resolving the issue, or doing everything they could to help. They washed their hands of it.

Pros

I love eM Client for how it displays messages, the UI and the ability it has to use multiple accounts on the Pro version.

Cons

There has been a LONG term issue of it not displaying emails with attachments in excess of 25MB. This means customers will send us emails with large attachments and we won't see them because eM Client won't display them, when other email platforms will. We checked our email server settings and the option "Do not limit message size" is selected at a Server level. Yet, Customer Support still persistently blamed our email servers and refused to offer any solutions. As has been mentioned by other users, email syncing can also be slow.

Alternatives Considered

Thunderbird

Reasons for Choosing eM Client

Online reviews of the product.

Switched From

Gmail

Reasons for Switching to eM Client

Preferred the UI.

Response from eM Client

Hi Jacob, thank you for your review, we're sorry to hear our support has not been able to resolve or explain the issues more clearly (if it indeed could not be changed from our side) - can you please send us your ticket ID to [email protected] so we can check the support you received from our technicians and see if we can escalate it or provide some more tips on how to resolve it?

Replied 21/04/2023

Top eM Client Alternatives

Oliver
  • Industry: Media Production
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/08/2024

Competitive & fully featured email client

Fun to learn for professionals used to more limited Gmail but not as visually seamless although newer updates are very promising.

Pros

Very easy to use for beginners to e-mail clients, allows easy addition of accounts and quick to learn all the features.

Cons

Not as sleek as outlook & gmail competitors, doesn’t have an easy way to remember original license key account as it isn’t linked to your license key.

Daniel
  • Industry: Publishing
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
1

4
Reviewed on 13/03/2024

Doesn't Quite to the Job

I have been an on/off user over 8 years. Each time I return the product gets better, but the final result is there is always some deficiency. I will problem continue to use the program but use it along side of google workplace. I have 20 email addresses that I monitor, and so far emClient is the only one that will easily manage email.

Pros

For email only, it works great for both IMAP and GMAIL. When working correctly Calendar connectivity is great, but lately it has been having sync issues. (Mar24).

Cons

Besides the calendaring system synch, it does not work well with the new Gmail task system and doesn't support subtasks rendering it totally unusable. In addition the note system is only stand alone and does not integrate with Google Keep. In addition, they have no way of contacting them and have no section for known problems on their website. There isn't even a way of getting paid support. All they have is a Kayako help desk knowledge base.

Response from eM Client

Hi Daniel, thank you for your review.

Google Keep unfortunately does not allow integration with 3rd party apps, if it did, we'd love to include it.

The Kayako system has both a public knowledgebase and the login to VIP Support center, which you gain access to with Pro license and VIP Support subscription - if you have trouble finding the login, please reach out to [email protected], we'd be happy to help.

Replied 14/03/2024
John
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 12/10/2019

Good basic email client program (used with MS Outlook Live)

It's super-easy to setup, works well and has a clean interface. The developers keep it updated. It does all the simple things we need an email and calender/scheduling client to do.

Pros

It's simple and the free version is good for our purposes. It is so much easier than having to log into MS Outlook everytime I want to check email. Between my wife and my self we have 4 online freemail Outlook accounts. One of them is for our business which is the most important and highly used. We have a quick and easy view of all for accounts in on window. You can prioritize accounts since uou may want to be notified for some accounts over others when email arrives. Integration is solid with Outlook Live.

Cons

Sometimes the program does not update right away when opening. There are also time you have to click on the folder to see how many emails are in it. It should show this automatically without having to do anyhting. I'm not sure if this is how it operates for everyone or if it's my particular setup. I also wish they had more themes for the free version but this is hardly a big issue.

Alternatives Considered

Mailbird

Reasons for Choosing eM Client

Thunderbird was more complicated to setup and the interface was not as "clean" looking. It also had more features than we needed. That's not necessarily a bad thing but it just complicated things for me when setting up.

Reasons for Switching to eM Client

We used to use Windows Mail which worked fine but Microsoft discontinued support for it. After that we tried Mozilla Thunderbird (OK but clunky and ugly) and Mailbird Lite which did not have enough features at the time.
Sara
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

4
Reviewed on 25/05/2024

An email Client you should use

I use Emclient on a couple of computers and I am really satisfied.
It works perfectly, it is simple to use and you have all the mail features, such as contacts, calendar, email filters, rules.
Sometimes seems to slow down if your computer has few hardware resources, but I recommend it anyway.

Pros

if you come from another email client, EmClient import your previous email configuration so you do not have to worry/bother about what to set in server and ports, very useful feature, especially for those who aren't skilled.
Em Client is easy to use and you can have two email accounts in the free version, suitable for most people that have only personal email addresses. If you use at work you may need to set 2+ address but the license is very cheap.
It is a valid alternative to Outlook (you must pay to use it) and Thunderbird (a bit confusing for me).

Cons

It's a bit slow if your computer is old, better to install in newest computers

Desiree
  • Industry: Internet
  • Company size: Self Employed
  • Used for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 12/04/2020

Great Product, Just One Major Kink

I had to uninstall eM Client and go back to Thunderbird which has a lot more functionality than eM, but I don't need all of that. I liked that eM was a kind of "middle of the road" (just the right amount) of functionality/features AND they have a nicer GUI than Thunderbird (more modern). But, the syncing errors and issues just drove me crazy. So, I'm back with Thunderbird for now. I may try them again in the near future to see if the kinks were worked out or if it just all of a sudden will sync right with my accounts, because they are worth a second look. If you are someone that needs a little more than just very basic functions, but don't want over kill and aren't a highly advanced email client user, then I will definitely consider eM Client. You may not encounter the issues I did....they are worth a look!

Pros

I loved the UI of the email client and that they allowed a few emails accounts in their free version. I loved the price on the full/pro version as well and was going to purchase if it weren't for one large kink....But, I will say this: even though the issues wasn't resolved in my case, the customer support and moderators on their forum were all very helpful and responded pretty quickly. I just wish the issue had been able to be fixed because I really did like the software, functionality/features it offered, and the price point to be able to add all my email accounts.

Cons

I kept having sync error problems with my MS emails and my Gmail. I didn't have 2FA initialized so an app password was not needed. Using my email and login (standard setup) should have worked just fine, but i think that there were syncing or connection issues at the time I used it.

Alternatives Considered

Mailbird

Reasons for Choosing eM Client

I wanted something with a more modern UI, and slim-lined, a little less features so I didn't get lost in functionality overkill.

Reasons for Switching to eM Client

Didn't have the possible spyware (Facebook plugin) that MailBird has and Mailbird was fairly pricey due to all their features. Mailspring was fine, but then started glitching and never responded to support emails asking questions on how to fix, so I just completely uninstalled that one.
Harsh
Harsh
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
N/A

4
Reviewed on 03/03/2022

Light weight wonderful mail client to start with for free

A stop shop for your personal mail management. Easy navigation, better features as compared to other mail clients, professional version available for business needs.

Pros

Easy installation, easy sync with your mail providers such as Gmail, Yahoo etc. Light weight, has most required features for a basic user. Good on user interface and user experience

Cons

Preference management or user profile build up could be improved as per user's taste

Verified Reviewer
  • Industry: Online Media
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 08/02/2022

Love the features of eM Client. It feels snappy and is much prettier than some others

Pros

I love how fluid the UI is. It makes checking email and understanding it a breeze. The built in calendar in the sidebar is a nice easy to use feature that makes looking at my day at a glance very easy.

Cons

There is a limit of three email accounts for free, which then gets quite expensive. There should be a mid-tier plan.

Verified Reviewer
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
1

4
Reviewed on 14/06/2023

Great product but has fatal flaw

It's a great app, until you lose all of your emails and settings.

Pros

eM Client makes it easy to manage multiple email accounts from one app. There are a ton of customization features that allow you to set things up to look and function exactly the way you want. I haven't found any other app that provides all of the functionality and customization features that eM Client does.

Cons

I use eM Client with Windows 10. I have automatic updates turned on in Windows. Occasionally, Windows 10 will automatically re-boot the computer. When this happens, if eM Client is open, you lose all of your settings AND all of your email messages. It is very disruptive and quite frightening, and it takes a long time to restore everything, especially if you manage a lot of different email accounts. I've contacted eM Client's customer support several times about this, but they refuse to do anything about it.

Response from eM Client

Thank you for your review.

System updates/restart should definitely not cause a loss of data, the database just might need to be checked.
If this is something that tends to happen on your device, I recommend enabling and using the Automatic backup feature (Menu>Settings>General>Backup) for example at least once every week or even every day. If something happens to your database, then you just need to use Menu>File>Restore to get all your settings, accounts and data back.

Replied 18/09/2023
David
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 30/08/2019

Great e-mail option

My overall experience is very positive and I anticipate that I wil continue to use eM Client for the foreseeable future

Pros

The software is easy to install and generally easy to use. It has a few quirks, but once you get used to those, it is very good.

Cons

The software has a habit of backing up, usually when I need to use it, which can be frustrating. It also has a habit of creating an error when it closes, not only when it is closed because for example the laptop crashes, but also when it is closed down properly. This results in a need to check and validate the database. Whilst I have not yet lost any data, the checking is problematic if I am in a rush and for example only turned on the laptop to do a quick e-mail.

Response from eM Client

Hi David,

Thank you for your review. Did you contact our support regarding the closing problems? Our tech staff answers to every email/ticket they get so if you write to us at [email protected] we can help you to resolve the problem.
Or you can contact me directly.
Thank you,
George

Replied 06/09/2019
Leigh
  • Industry: Program Development
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 09/03/2023

Good platform, the best I have found so far

My overall experience has been good. Support provides decent answers, but can be a little slow in responding.

Pros

The platform has an easy to use interface and handles a large number of disparate email services without isse.

Cons

The lack of EAS support is an issue and essentially seems to leave Outlook as the only option in too many cases.

Alternatives Considered

Thunderbird and BlueMail

Reasons for Choosing eM Client

Outlook for Windows does not have a full function interface with gmail (Calendar and Contact)

Reasons for Switching to eM Client

Feature set and user interface
Dominik
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

3
Reviewed on 19/02/2020

very good, with one huge problem

perfect with one propblem, like above.

Pros

rules, view's, graphics, basicly, everyfhing was as I wanted and work with this tool was always easy to find etc.

Cons

problem was , the software always was loosing some catalogs with emails and later it was download them again. mails, never was fully downloaded. and sometimes, from last several hours , only some emails was downloaded. others I was need to restart software or get emails by www.
support neber solve this problem.
maybe it was too many email (overt 100k on my account), but not supose to be, there is no limit.

Alternatives Considered

Thunderbird Outlook Converter and Postbox

Reasons for Choosing eM Client

price

Reasons for Switching to eM Client

proce, visualization, working
Mark
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
4
Ease of Use
3
Customer Support
1

1
Reviewed on 23/09/2020

Good software, strange licensing

Poor. Software is decent, but slow support and difficult point of purchase licensing make it not worth the hassle. We have 50 potential users but won't be working with eMClient.

Pros

It is an email client, pretty straightforward. Good clean interface, good connectivity between o365 and Google apps accounts.

Cons

I demo'd the software personally to see how it worked for organizational consideration. So I bought a license for my computer. After a while I wanted to put it on my laptop too to stay consistent (majority of time is at desktop, some meetings and travel with laptop). However, I discovered the software is machine licensed, not user licensed, so need to buy separate licenses. No ideal but not a big deal, I went through their website and there was mention of volume discounts.

I reached out to support, which is very weak. Some language barriers which is okay, I can work with that. However, an attempt to purchase extra licenses took close to two weeks for a reply (weeks, not days).

The response was even more baffling. If you buy two licenses 'at the same time' there is a deep discount. But if you buy one, then another the next day (for the same user, or even group of users) there is no discount. We have no problem paying full price for user licensing (desktop and laptop), or no problem with a volume system for users adding multiple machines. Why would you offer deep discounts, and then take that away when an organization wants to buy your software? Either have discounts or don't, but that's a strange carrot to wave and then pull back. Then there is the issue of waiting weeks for confusing answers that need clarification.

Ted
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 05/09/2019

Former Outlook User

It fulfills my daily email needs for my business and personal correspondence. I have 4 regularly used email addresses through which I correspond.

Pros

It was mostly familiar in design to what I previously used. I was used to a email client that allowed me to have a large, nested, easily accessible filing system for correspondence.

Cons

I get error messages at times regarding my movement of filed correspondence within the application. I don't know how to correct the problem. Thus, I receive repeated error messages.
Also, when replacing my old tablet computer with a new one, the process for getting the "PRO" version on my new machine was not as clearly defined as I would have liked. I succeeded with Stepan Busek's help.

Response from eM Client

Hi Ted,

Thank you for your review. Did you contact our support regarding the connection problems? Our tech staff answers to every email/ticket they get so if you write to us at [email protected] we can help you to resolve the problem.

Or you can contact me directly.
Thank you,
George

Replied 06/09/2019
Ben
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 10/09/2019

Easy-to-use alternative to Thunderbird with a much better user interface

Overall I have enjoyed my experience with eM Client much more than that with Outlook (obviously) and Thunderbird. I haven't had to recover an automatic backup but it's assuring to know I'll always have a backup ready when my computer inevitably dies.

Pros

The simple and clean UI helps me focus on priority emails while staying organized and efficient. The Conversations feature really helps to keep interactions simple and straightforward. The amount of options available is very refreshing, especially for someone as detail-oriented as I am.

Cons

When emails are displayed by conversation, any email with the same subject gets lumped in making it appear as if those emails are part of the same interaction. This can get complicated fast when a colleague includes you in multiple emails to different people with the same subject line. However, once you get used to it, it's easy to ignore.

Rebeca
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
1

5
Reviewed on 25/04/2018

Tried to get support and was ignored

Pros

The software itself is good until you have a problem with it and need support. It's functional and easy to set up.

Cons

The customer support is non existent. They are in another time zone which totally clashes with American time zones, so they expect you to be on your computer at 5 in the morning to get help. When I complained about it, they ignored me completely and now my tickets will go unanswered.

Response from eM Client

Hello Rebeca, so far our support is located in Europe only, but we are trying hard to help every our customer from opposite time zones, even during our night hours, and even if they need remote assistance. Another remote assistance session with you is planned for today, 9 AM your time, so I believe this time everything will be all right.

Thank you, Peter.

Replied 27/04/2018
Francesco
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2023

The most complete mail client

Pros

Has every features that you need to manage all mail, task, contact, notes, calendar and it's perfect with icewarp server because it's very well integrated. You can use smart attach directly from emclient and use video conferencing.

Cons

I have not found anything to bad, Now thay are developing also android app.

Joel
  • Industry: Human Resources
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 05/09/2019

Good Alternative to Outlook

I was having trouble getting Outlook to search GSuite mail since it is MAPI. eM Client solved that issue.

Pros

1. Searching is very easy in this product. You can find anything quickly. 2.
Multithreading conversations is off the charts. It's much better than Outlook. They have a window on the right where you can see all prior conversations. 3. The mail handling and searching features are superior to Outlook. 4. Works well with Google Apps. 5. Calendar functionality is almost as good as Outlook.

Cons

1. Contacts are weaker than Outlook. Takes a long time to load. Not overly user friendly. 2. Must store all mail history. In Outlook, Google has a sync download that limits the size of your total inbox.

Jan
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 11/07/2018

Excellent e-mail program

Being able to use a E-mail program that is not Internet based. It's a stand alone program which I prefer.

Pros

I started using eM Client last December when I got my new computer. Sadly enough, Windows Live Email was no longer supported. After doing some research I found this e-mail program to be the best and fit my needs. It allows you to have to e-mail addresses for free. Quite easy to use and set up. Takes some getting used to, but very professional so I can use it for my business needs as well as personal.

Cons

If you don't pay to upgrade it will not always have the latest updates available. I haven't noticed much of a problem with this though. When you first set it up you must follow the instructions properly to convert all your old e-mail addresses and messages. Took me a couple times to get it right.

Adrian
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/09/2019

My Email Client of Choice

I moved to eM Client a few years ago as my main day-to-day email client. It is quite happy getting my (multiple) Office 365. IMAP and GMail accounts.

Pros

A good, clean user interface that simply allows you to get to work rather than have to deal with the distraction of unnecessary visual niceties.

Cons

The auto-configure service can be a little unreliable sometimes and it decides to use it's own categories rather than using those already configured via other Microsoft Outlook clients.

Chris
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
N/A

4
Reviewed on 05/01/2021

Great Outlook Alternative

Pros

Honestly, it was the cost. I've been using the free version for years. It does all I need for email and calendar for my business. They update the free version about once a year and I've never had an issue with an update.

Cons

Limited to the number of email accounts it allows (I think it's 2) but that's only for the free version so I really can't complain.

Diane
  • Industry: Mechanical or Industrial Engineering
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/06/2017

I have really benefited from this software because I have to monitor several inboxes.

I feel at ease that emails are being monitored in a timely matter.

Pros

I love that I can monitor several email accounts without having to juggle multiple browser tabs. Using eM Client everything is in one central location. It's very easy to navigate and helps keep me very organized.

Cons

I don't have a major con but I do think there may be future updates to this software because I manage a lot of emails and it seems to work better when I keep the emails at a minimum.

Response from eM Client

Hello Diane, thank you for your positive review, we are glad that you like eM Client. Of course, we are constantly developing and updating it, for example now in version 7.1 we have added a simple way how to sign and encrypt your messages via PGP.

Anyway, if you have any troubles, please don't hesitate contact our online support.

Thanks, Peter from eM Client

Replied 28/06/2017
Ankit
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 31/08/2019

Mail box

Overall experience so far is good as i am using it on daily basis.

Pros

1.It is easy to use interface.
2.It also offers calendar and contacts.
3.It also supports very easy way how to send encrypted mails using PGP,
4.It is very easy to import your data.

Cons

1.sometimes you are unable to get who is sending the mail , as it looks as a chain and you need to find out who is the actual sender.
2.we can add colums and rows easily.
3.It is unstable for business use.
4.it is for personal use only.
5.It takes so much of time to create a box or rectangle so that’s annoying.

183 reviews