User Reviews Overview

About Arlo for Training Providers

Arlo is a cloud-based training and event management platform designed to help users promote, sell and deliver courses and events. Arlo helps users automate manual processes by providing scheduling, automatic communication, custom...

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Feature ratings

Value for Money
4.5
Functionality
4.4
Ease of Use
4.6
Customer Support
4.7

Browse Arlo for Training Providers Reviews

138 of 138 reviews
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Raul Antonio
Raul Antonio
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 17/10/2023

The definitive solution for successful training management

With this platform, we can now organize our course schedule with ease. The intuitive and easy-to-use interface allows us to create and manage instructor-led, online and blended courses efficiently. Additionally, its integration with e-commerce and marketing tools has helped us boost sales and promote our courses effectively.

Pros

I like the ability to organize and sell courses efficiently. Before using this platform I was dealing with messy spreadsheets and we had to manually enter data which was very tedious and error prone.

Cons

We experienced problems with its caching mechanism. Sometimes when visiting our page for the first time, the widget on this platform would not load correctly and we would have to refresh the page or visit it again for it to display correctly. This caused confusion and we may have lost 10-20% of visitors due to this technical difficulty.

Gavin
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/01/2025

Review of CRM

Great customer service and very good CRM to use for the operational side of your business.

Pros

Great CRM to use particular for the operational side of your business,

Cons

Didn't integrate too well into our website for front end use

Response from Arlo

Thanks so much for that wonderful feedback! We've got a bunch of new developments and features in the pipeline this year to make Arlo even better and we're always keen to hear suggestions from our customers about what we can improve - thanks again for your support!

Replied 06/01/2025
Patrick
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
4
Customer Support
1

3
Reviewed on 19/05/2020

The Other Side of the World

I really wanted this service to be what it claims to be. When you do get a live body on the phone they are great people. Just doesn't happen often.

Pros

We love the sales pitch and it does everything but only if all your software is derived from the Southern Hemisphere.

Cons

Customer support is so limited in hours NZD with no North American business time zone support. The language used hasn't been adapted to US English. The fact that they cannot integrate with QBO, Hubspot, or LMS's from North America. Nor can it address blended learning. Given the lack of connectivity to North American leading software service platforms the sales pitch of automating our processes did not materialize.

Response from Arlo

Getting feedback from our customers is how we improve, so thanks for your review.

Our two support teams based out of New Zealand and the UK provide business hours coverage across most of the world, but this does leave a small window in North America where neither team is available to pick up the phone. We're looking at ways to increase our support coverage.

Many parts of Arlo can be customized to US English (such as all customer-facing content on your website, automated follow-up emails, and your registration and checkout forms). We're also constantly adding further flexibility to the system so reach out if you need any help configuring this on your platform.

In regards to integrating with North American software, we're super excited to announce our Zapier integration which lets you connect Arlo to 1000's of other apps, including QuickBooks, Hubspot and LMSs. Check out www.arlo.co/zapier for more details.

Replied 06/08/2020

Top Arlo for Training Providers Alternatives

Craig
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2024

Arlo is a valuable tool in our project ecosystem

Very good, we really value Arlo and have recommended it to others.

Pros

The amount of information we can present to our users, and our internal team, about workshops is terrific. Also, the integration with Moodle was a must and works really well.

Cons

Some quirks regarding the maximum number of exports of users for reports, and we'd like more flexibility and logic controls regarding the registration process (for example, if a user selects an option when registering, a certain registration path would open up for them according to internal logic).

Alternatives Considered

Cvent Event Management

Reasons for Switching to Arlo for Training Providers

It offered more flexibility for our needs, Moodle integration and a better price point.

Response from Arlo

Hi Craig, thank you so much for taking the time to leave us a review, most appreciated. We've got some really exciting enhancements coming to the platform soon, can't wait for you to try them out!

Replied 12/11/2024
Holly
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 03/10/2023

Best choice we ever made.

Our business grew exponentially in the first year with Arlo. It was a huge improvement from a professional standpoint (customers noticed how much more "legit" our business looked compared to competitors) and a huge improvement in terms of managing the logistics of running a training business. I love that it's designed for exactly what we do - running a training business - and therefore I don't feel like I'm fighting software to make it work for us. It works for us because it's designed for us.

Pros

Arlo has made scaling our business possible without feeling like we're "dropping the ball" anywhere. We were able to bring on new instructors, and the instructors can manage their classes directly in the Arlo app from their smartphones. This has been a game changer for us.

Cons

I do wish there was a way to make automatic purchasing of gift certificates possible, but at the moment we are working around this just fine with manually generated discount codes since it is not a high-volume area of our business.

June
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 13/11/2024

Arlo feedback

The platform is good but to be honest the customer service/help over the last year to two years has gone down hill. Most times no replies or delayed replies or us having chase customer service.

Pros

Most parts are easy to use and can mostly find what you are looking for and easily feeds into our website.

Cons

That there is certain reporting that we can't do and have to pay extra to adapt some email templates.

Jack
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 13/06/2024

Ease of use

Pros

Arlo is really easy to use and navigate. It has a lot of useful tools and processes. I use it every day and it has made my life easier scheduling courses.

Cons

There could be a few slight improvements with more advance filters

Response from Arlo

Hi Jack, thank you for the review! Our goal here at Arlo is to reduce the hours training providers spend on admin so they can focus on the delivery of great learning. It's great to hear we're able to deliver on this goal for you. Happy training!

Replied 12/11/2024
Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 23/09/2023

Tricky to set up, but fantastic once it's rolling

Pros

I've worked with multiple big software programs designed to run programs/businesses, and [sensitive content hidden]
is easily the best I've ever encountered. It's versatile and easily customizable, and the reporting functions are exceptional.Overall, it's fairly user friendly, and if you get stuck, the articles in the help section are consistently well-written, organized, and current. The tech support is also top-notch, but I've found I rarely need to contact them because I can generally find everything I need in the Help content.

Cons

The initial setup is really complicated, particularly for our course model, which can have multiple variations for the same course content. This variability requires us to maintain separate templates for relatively minor differences (e.g. the same course offered in one long session vs. two short sessions).It's only available in English. Some of our workshops are conducted in Spanish. We can input Spanish in a lot of fields, but the software framework itself has no language options, so hard-coded fields, buttons, etc. are in English can can't be changed.

Scott
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2023

Automate manual processes.

Overall the experience has been positive. There was a lot of leg work that went into getting everything set up on the front end (will have that will any platform) but once we get everything established, it has required minimal effort.

Pros

Arlo provided excellent pre and post sale support. The platform is easy to use (very little technical expertise required) and all of the tools have greatly reduced the manual work associated with processing registrations and communicating with class attendees.

Cons

There are still a couple of areas where it seems UK spelling is not able to be changed. Some of the fields on the course templates would be better if they could be modified for each class that is build off of the template. Currently some of the fields will cascade changes across all the existing classes if you make a change. Some of the "flag" for "Confirmed" classes would be more beneficial if they showed up on the main page rather than having to wait to see if a call is confirmed until you click on the specific session. Finally, we have issues with trying to share classes via social media (LinkedIn) and getting them to render properly.

Samantha
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 20/12/2024

Arlo review

Pros

Captures all our data and integrates well with our website.

Cons

The constant need for MFA, the remember me doesn't seem to work

Teleah
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/09/2023

Arlo

Pros

Ease of use when scheduling courses for trainers.I like that it has schedule conflict when trainers or courses are being duble booked

Cons

When creating contact profiles it would be good to be able to add in manually some nationalities

Jay
  • Industry: Museums & Institutions
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/09/2023

Three plus years in Arlo and quite pleased

Pros

For staff, it's a simple training exercise to get users self sufficient at day-to-day tasks. For end users, transactions are seamless, fast and accurate. Integrations to payment processors are baked in and ready to go.

Cons

I think the auth and public api could be more inline with modern decoupled systems by providing flat, json endpoints that can easily be consumed by cms front ends, other apps

Chelsey
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 29/09/2023

Arlo helped us streamline our processes

Pros

The integration with zoom was exactly what we were looking for. We needed a quick and efficient way to create 30+ zoom invitations on a bi-weekly basis. This gave us all that we were looking for.

Cons

There are a lot of things in Arlo that aren't easily hidden to make it more user friendly on the admin side. Our use case was free courses for our internal company training and everything always had a price listed near(changed to zeros since it was free) it which can be confusing to an admin new to the system.

Alternatives Considered

Cvent Event Management
Angie
  • Industry: Security & Investigations
  • Company size: 1,001–5,000 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 21/09/2023

Easy to Use

Pros

The platform is easy to use and we appreciate the ability to test all its features prior to purchasing.

Cons

It would be great if there was a way to generate unique certificate ID numbers that were randomized.

Verified Reviewer
  • Industry: Education Management
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2018

Easy, helpful, fast

Pros

Arlo is very easy to use and the team is always on hand to help should we have any questions or additional changes we would like to make to our personalised system.
Some team members have taken the time to come and give us presentations on how to get the best out of the system which was really helpful.
Arlo is a great way for us to upload and keep track of our events. The reporting section is especially helpful for running data analysis.
The database is extremely helpful for storing details about centres - the full details of the school will populate from just a centre number.
Overall, the system has been great and I would definitely recommend for anyone who is thinking of using it.

Cons

You cannot change the event code once the event has been approved - this means you have to cancel the event and create a new one if there are any changes.

Lennie
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 31/07/2019

Couldn't do without it!

Pros

Arlo collates all of the information we need to run our events in the most efficient manner. It's customisable and easy to use. Reporting is a breeze too.

Cons

Not being able to upload documents has been something that has caused extra work. Also, being able to duplicate a template would be super-helpful when you need to incorporate a lot of existing information for a new course.

Response from Arlo

Thank you for the review Lennie, we really appreciate it! It's great to hear Arlo is helping you streamline your event administration and reporting tasks. Arlo includes the ability to upload documents to contacts, courses and the automated registration emails. We also use an event template system that makes running repeating or similar events easy. If you would like some help on how to best use these features please get in touch with our support team - [email protected]

Replied 09/09/2019
Tania
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 21/08/2019

Course management made easy

Overall this software meets our needs to manage over 400 courses and 8000 customers annually.

Pros

Arlo is so easy to use. The dashboard is always open to see what we are doing at all times. The mobile app is super handy for checking on things from off site. The automated communication feature save time and improve the professionalism.

Cons

I would like to see more functionally and customization around reporting on the Dashboard eg year on year comparisons. Also graphing options in the reporting. Reports into Excel do not also facilitate working with the data because of merge cells and extra co

Alice
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/10/2017

My non-profit uses Arlo for event management for our camps and training events. It is great!

Pros

I really like the way they are always adding new features to the software. I love the integration with Xero and the simple processes for managing your events. As we do lots of different types of events, the flexibility to create your own fields & and reports is so helpful. The customer support is amazing, we have the email support package - which usually means someone from Asia emails you back a week later. No - at Arlo, New Zealand based staff answer the same day. They are really helpful with 'how to do this' queries - not just bug support.

Cons

The price - but I think that it does save on lots of admin time. It would be nice if it connected to Flo2Cash.

Verified Reviewer
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/07/2018

Arlo have been very responsive and easy to work with for our needs - highly recommended!

reduced admin time which means less costly!

Pros

Ease of use and service. After initial training we were up and running and have had little need to make changes. The online knowledge base is very good.

Cons

I'd like to be able to easily chase late payments. I understand an upcoming release will include this feature.

Frances
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/06/2017

Intuitive, easy to use software platform

Pros

Easy and intuitive to use - constantly being developed and upgraded Arlo is the best education management and student management software I have used and I've used quite a few packages!

Cons

There are still areas for development - but I've been in touch with Arlo and am told that they are developing these extra features - such as the ability to mark attendance by class and being able to change multiple sessions on an event at once, if a tutor changes - but we look forward to these updates making Arlo even better!

Linda
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/07/2018

The software is customer friendly and quite powerful.

Pros

We use Arlo to organise the courses which run in our centre (registration, communication etc). I find out it is very easy to use Arlo once the courses have been setup. We have setup templates for all of our courses. We only need to make minor changes each year. Also, the customer services are efficient and professional.

Cons

I don't have anything to complain with. The functions of this software meet our needs. I am not the person to worry about the cost.

Kylie
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/09/2019

Great Product

Pros

So easy to use and customise to suit our business. Support is fantastic.

Cons

I thinkthere has to be a easier way to do the certification, surely it can be included as part of the 'attended or not attended' function.

James
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/11/2017

Probably the world's best Training & Event Management solution

Our website and Xero integration results in a seamless process that saves time and enables us to focus on our business

Pros

Impeccable support with a huge knowledge portal and very helpful staff
Simple and intuitive UI
It does everything we need extremely well

Cons

Looking forward to seeing more integration options in future releases so we can get even more value out of this great app

Amanda
  • Industry: Banking
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/08/2019

Don't waste another day without ARLO!

Pros

User-friendly, wonderful staff for support, Great software for our event management and it ended up being a mini CRM for our association. I can't say enough good things about how ARLO has changed my day to day tasks and made my job so much easier.

Cons

The time difference between countries, there is a bit of a lag when needing customer support but overall they are quick to get back with you. Instead of an immediate response, it takes a day.

Dorothy
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/06/2017

The best training/teaching software I have used

Pros

I have used Blackboard, Wisenet, a custom built IBM mainframe and many others. Arlo is without a doubt the best software package I have had the opportunity to use.

Cons

Like any software package there is room to improve and further develop things - but I find Arlo very responsive and engaged with their customers.

138 reviews