HoneyBook Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About HoneyBook

HoneyBook is the centralized clientflow management platform that empowers independent businesses to deliver remarkable client experiences and operate with confidence. Use one platform to see what’s happening with all projects....

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Feature ratings

Value for Money
4.6
Functionality
4.6
Ease of Use
4.6
Customer Support
4.7

Browse HoneyBook Reviews

647 of 647 reviews
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Desiree
Desiree
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 30/01/2025

Professional signature in minutes!

Overall my experience was really good. Very easy to use and the app and website are fantastic!

Pros

I really enjoyed the amount of creativity you can use to create your signature. They offer a free trial which is worth giving it a shot. The template choices even on the free version are great! Its super easy to use also. The signature makes personal and businesses emails feel put together!

Cons

Cuatomer service was a little slow responding to a question i had.

Karen
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 28/10/2024

Must see > if you need it, they have it!

I loved the articles and it definitely helped me determine what I did need. I was a little overwhelmed though. With that said, I was just a beginning business so I wasn't even sure what I needed. For what was there it was fantastic.

Pros

Honeybook is very dynamic. If you need it, it is most likely included.

Cons

It became a little overwhelming when I was starting my business. It offered more than I needed. (good problem to have!)

Alternatives Considered

Setmore

Reasons for Switching to HoneyBook

I didn't. I used Honeybook up until my free trial was over. It was just too expensive for my start up. With that said - it is worth the investment. You definitely get what you pay for.
Hannah
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
4
Customer Support
2

3
Reviewed on 30/12/2024

Good for small teams

It was good overall for client-facing work, but I couldn't handle what I needed for task delegation.

Pros

It was easy to use honeybook as a new business owner

Cons

It didn't have the features I needed for the internal side of things when delegating to other contractors or staff

Alternatives Considered

Asana

Reasons for Switching to HoneyBook

I chose honeybook because it looked like it would work for everything I needed. I have since moved on to different software.

Top HoneyBook Alternatives

Bradley
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
2

2
Reviewed on 12/11/2024

Honey Could Be Sweeter

It's good for the user that wants everytning in one place and doesnt need to customize much. It has potential and room to contend with others down the road.

Pros

Simple at times and easy to navigate once you get used to things.

Cons

Customization was very limitrd. Not being able to add a designed invoice was a deal breaker for me.

Alternatives Considered

Zoho CRM, Google Workspace and HubSpot CRM

Reasons for Switching to HoneyBook

Cheaper option and looked intuitive, yet simple.
Moran
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/12/2024

Arranges financial claims workflow, documented records, standardized forms

Pros

HoneyBook ensures credibility for all parties involved in the invoice. It enables us to create digital invoice forms and link them to customer records and email with ease. I liked its ability to track the invoice from sending to payment, as it documents all of that in the records with date and time efficiently.

Cons

There are not many negatives to HoneyBook, all the tools are easy to use, records are always up to date, notifications are excellent and all transactions are documented efficiently.

Saemi
Saemi
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
1

2
Reviewed on 31/08/2024

no recommend it...

I would not recommend it to others because other websites offer the same program with better options

Pros

It will be great for those who have their own coaching business to let clients book their spots.

Cons

It’s not as good for booking group classes for clients compared to other websites. I will use the other website is set more...

Amy
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/01/2025

Honeybook is the perfect CRM tool for your design business!

My overall experience with Honeybook has been great! It is such a life-saver for my business for so many parts of my client processes.

Pros

Honeybook has a lot of Pros in my opinion. I love how easy it is to customize all of my client templates. I can easily brand my proposals, invoices, contracts, client portals, etc. My clients get a seamless, branded experience from inquiry to booked!

Cons

There really isn't anything that I don't like about Honeybook.

Krysta
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/01/2025

Honeybook is the BOMB

My overall experience with HoneyBook was pleasant.

Pros

What I liked most most about is was it is easy to use.

Cons

What I liked least about it was the price.

Deja
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 29/01/2025

Time Management made easy!

Pros

I like the consistent updates and the ability to collaborate with peers.

Cons

I wish it was easier to integrate with other software.

Peggie
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 24/12/2024

HoneyBook an amazing product!

Overall a great experience and is generally positive especially for freelancers and creative peeps that need more of an intuitive system for management of projects and customers.

Pros

I like the Streamlined Workflow and the Customizable Templates. Also the ability to pay directly through the App.

Cons

Price is pretty expensive for small businesses. There is no built-in time tracking.

Mai
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 08/05/2024

HONEYBOOK IS A DREAM!

I have fully enjoyed my experience in totality and remain a current client and user.

Pros

I love the ease with which I can confidently navigate the multiple features of Honeybook. I am not the most tech savvy but Honeybook makes it feel easy to me!

Cons

I had a bit of trouble acclimating to emailing within the platform but now I have adjusted and know how easy it can be! Sometimes the emails land in client's spam but only once in a while!

alton
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 04/09/2024

Honeybook is Sweet!

Pros

I enjoyed this user friendly software. I was offered a seven day trial to see if it was a good fit for my company. Sending invoices was a breeze. One of my favorite features is being able to send crisp, professional looking proposals to possible business prospects. This feature alone helped take my business up a notch.

Cons

As compared to others, The payout speed for invoices takes close to a week as opposed to a couple of days with other software I have tried. Perhaps that will change in the future.

Jaime
Jaime
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 26/01/2024

If you would like to be charged for a questionable product use HoneyBook

Pros

If I could think of a pro I would add it. If you are looking to be overcharged and never refunded use this software.

Cons

No customer service. When they charge incorrectly you cannot reach them to get it corrected. Product was not impressive to start to have to deal with this billing issue.

Response from HoneyBook

Hey there! We're so sorry to hear about your frustrating experience so far with HoneyBook.
Our customer support team is actually available to all members via email and via live chat from directly inside of your account. They are also online and available to you 7 days a week to assist with any questions or issues.
HoneyBook also offers three tiers of membership so that you can find what works best for you and your budget. You can also select between monthly membership options and annual. You can change or cancel your membership at any time from inside your account and we offer a 60 day money back guarantee so if you need to cancel within those first 60 days, we can refund you in total.
If you ever experience a billing issue again, please know that our support team is always willing and able to assist you with this, along with any other issues or questions that might come up

Replied 27/02/2024
Roma
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 06/06/2024

My Experience Using HoneyBook

Pros

I like that HoneyBook offers project and contract management features
It is capable as a CRM software
It comes with amazing digital signature capabilities.

Cons

Considering how helpful HoneyBook has been, no complaints.

Monche
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/08/2024

Really love this Software

I really believe that honey Book had taking my business to the next step on becoming a professional business from sending professional invoices. Emails and creating a contact link was very pleasing.

Pros

Well, I really like about honey Book. It was very professional and easy to use

Cons

I didn’t like that the pricing system was very high, especially for startup businesses

Tanmoy
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

1
Reviewed on 24/08/2023

Zero 0

Cons

Hi,If you don't want to be scammed, you must stay away from HoneyBook.Don't waste your valuable time and business by using HoneyBook.I won't say much, just say that if you accept payment through Honeybook, the payment will not come to you.Thank you

Adrianna
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
2
Customer Support
0

3
Reviewed on 02/11/2024

Honeybook Solutions

Pros

The contract features are vast and can be customized and create and save templates.

Cons

Honeybook doesn't let you use your own email address after configuration.

Amber
  • Industry: Performing Arts
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 17/05/2024

HoneyBook is great!

Pros

What I loved the most of Honeybook was the scheduling was easy and processing payments and also the flexibility of customers paying online for services and products

Cons

Long term it just wasn't for me and my business

bengono
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 01/12/2023

efficiency

Pros

thanks to this software, I am more and more efficient at work

Cons

I find it really expensive and it's not known to the general public.

Resha
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
3

3
Reviewed on 10/04/2024

Honey for the money

Pros

Invoicing I like the ability to easily invoice and send

Cons

Should be able to have more functionality

Marek
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/05/2023

HoneyBook Review

Overall, my experience with HoneyBook was positive. The platform streamlined my client management processes and helped me stay organized and efficient. The ability to centralize all client interactions, from initial inquiry to final payment, in one place was a game-changer. The platform's user-friendly interface and customizable templates allowed me to create professional proposals and streamline my workflow. While the reporting and analytics capabilities were somewhat limited, the overall experience with HoneyBook was excellent, empowering me to deliver a seamless client experience and grow my business effectively.

Pros

One of the things I liked most about HoneyBook was its all-in-one platform for managing client interactions and business processes. The ability to streamline and automate tasks such as client communication, project management, invoicing, and contracts was incredibly valuable. The intuitive interface and customizable templates made it easy to create professional-looking proposals and streamline my workflow. Additionally, the collaborative features, such as the ability to share files and communicate with clients in real-time, enhanced the overall client experience.

Cons

While HoneyBook had many positive aspects, one thing I liked least was the limited reporting and analytics capabilities. The platform provided basic insights into my business metrics, such as income and project status, but I would have appreciated more in-depth reporting and analytics features. It would be beneficial to have access to more comprehensive data and visualizations to gain a deeper understanding of my business performance and make data-driven decisions.

Victoria
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 09/08/2023

Most efficient book

Pros

One feature I appreciate is the safe online payment site, which gives my clients peace of mind and enables them to conveniently make purchases without worrying about security. An enormous amount of time was spared for me by the inclusion of thorough templates. It gives my clients all the information they require to move forward and even enables them to e-sign documents with ease.There is nothing about Honey Book that I truly despise. Every privately held company owner should use this platform, in my opinion. It is a transforming tool that takes the administration of your company to new heights, making it a crucial ally on your entrepreneurial journey.

Cons

There is virtually nothing about HoneyBook that I could ever say I don't like. HoneyBook has actually captured my heart. If I had one wish, it would be for a wider variety of design possibilities that are especially suited for producing compelling proposals and brochures. My love and admiration for HoneyBook, however, remain unwavering despite this nagging longing. Its extensive capabilities and user-friendly UI unquestionably improved my business operations to remarkable levels.

Alicia
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 31/03/2023

An All in One Platform for Automatic Workflows

This is one of the best automatic workflow systems I have used. Perfect for maintaining contracts and setting up auto-billing. I love that it reminds you when you have new leads so that you remember to follow up. This is perfect for running my business.

Pros

This is a great tool for sending invoices, signing contracts, booking and scheduling appointments, tracking inquiries, managing projects, accepting payments, and sending forms. It is incredibly easy and fast to set up and use, this is a really powerful tool.

Cons

I have no complaints except that the proof reading capability could be enhanced in the platform and/or translation options available.

Alternatives Considered

Square Online, Cvent Event Diagramming and Basecamp

Switched From

PandaDoc
Britney
  • Industry: Photography
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
3

5
Reviewed on 18/10/2023

Honeybook is a great system,but not for me!

While I like honeybook system it was not ideal for me

Pros

Being able to send contracts, estimates and manage my workflow all in one place.

Cons

Being able to navigate and the pricing per month.

Filipe
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
5
Customer Support
0

4
Reviewed on 24/07/2023

Honeybook Review

Pros

Great for document management, very useful when dealing with loads of information on a daily basis. Easy to keep a track on the project momentum.

Cons

Lack of integration with other softwares, it would be usefull p.e. to use with some microsoft programs.

647 reviews