Docusign Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About Docusign

Docusign helps organizations connect and automate how they prepare, sign, act on and manage agreements. Docusign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any...

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Feature ratings

Value for Money
4.5
Functionality
4.7
Ease of Use
4.7
Customer Support
4.5

Browse Docusign Reviews

8,736 of 8,736 reviews
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Himanshu
Himanshu
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 15/12/2024

Managing Document Signature.

We are using this to manage and to take sign electronically from the customers on the prospects and to add them in the library. We can make the templates according to us but that also requires upcharge.

Pros

1. Easy to manage and sign the documents authentically, securely electronically.
2. It is an extremely easy platform to use and start with. Extremely decent layout.
3. Bot on customer support is also good for basic queries resolution instantly.

Cons

1. It is quite expensive for small companies to use everytime.
2. Sometimes glitch in mobile app experienced.
3. The major cons is most of the time instead of giving resolution they urge to make extra money to buy some more features.

Mckinzie
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 17/12/2024

Docusign review

Its been good. Price could be a bit lower and tweaks could be made here and there but overall enjoyable and easy to use

Pros

Docusign is very easy to use. It allows multiple users and integrates with many other websites.

Cons

I dislike the signing placement feature. You have to reselect what you're trying to place (signature, check mark, date, textbox) instead of just selecting it once and it staying available to place until a new one is selected.

Erica
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
5
Ease of Use
5
Customer Support
3

3
Reviewed on 14/01/2025

Buyer Beware - Will Pay Per Envelope - They Add Up Fast!

Tool is fine; Account Management and Executive Decision to charge per envelope stinks.

Pros

I actually really like the tool itself. I've used it for many years. I like the notifications when someone has viewed the document and it remembers information about the signer so you don't have to re-type your name in when you sign it like with PandaDoc.

Cons

They have started ripping off users by charging per envelope. After being a user for many years with no measurement of how many envelopes are used, they decided they don't want you getting to use their software unless you pay for every single time you send an envelope. Considering I'm in Sales and sometimes you send envelopes that are not ready to be received and you are hoping the convenience will prompt closing a deal, this creates a waste of my service usage. I don't know who advised them to do this but what a cheap way to make a buck. What if NetSuite started charging you for every invoice you wrote? Sheesh. The software isn't being used like 10,000's envelopes. But now you have to pay for every 100 envelopes. If I could find a tool that worked like DocuSign I would gladly change but I haven't found one. And I only use the basics. Adobe should easily be able to edge out DocuSign but it is ugly and not easy to use. PandaDoc is what we now use for internal document signing so we don't push our DocuSign envelopes too high. But it is a weird name, what CFO trusts some email coming to them to sign a contract from PandaDoc?? DocuSign should go back to their roots; maybe raise your annual fee but don't charge per envelope! That's like charging for every 100 emails! What a ripoff.

Top Docusign Alternatives

Becky
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 13/11/2024

Unplug your printer!

Docusign helps us work more efficiently. I have used many similar apps and docusign is what I prefer.
I would never want to go back to analog documents. It's also earth friendly since there is no need to use paper or have printers, scanners, and fax using energy.

Pros

One of the most convenient services I have used. Uploading is easy because it works every time and it's very quick.
The mobile application is capable of sharing files by email or text message. Clients report that it is easy to use even if they are unfamiliar with the service. They will receive an email or text with a link, which prompts them to review and sign. Once they have I will be notified immediately. The emails rarely end up in the spam folder regardless of the provider the client uses. Another convenient quality of Docusign!
I love that I can upload my signature and simply apply it when needed. Accepts PDF and works with any type of document.
Docusign is affordable and has a free plan available for those who do not use it as
frequently. The free plan allows three signatures per day.

Cons

I would like Docusign to have the app autosave more frequently. I have lost progress on documents and drafts. It was quite frustrating but thats the only problem I ever ran into while using it.

Lynne
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2024

New and Loving it

So far, I love that it is integrated into our current operating system.

Pros

It is very user friendly, and I am liking how simple it is to use.

Cons

It is still new to our company, so I am just learning all functions.

Harwinder
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/11/2024

Greate app

Pros

Clean interface and easy to use festures.

Cons

There is nothing that i did not like about this.

Alternatives Considered

Signeasy

Reasons for Switching to Docusign

Faster and essy to work on interface with all features accessible.
Aiden
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 24/12/2024

Great Product, Too Pricey for Most

Pros

Full of features, great for managing documents. Maybe overkill for small-purpose needs. I did not need to invest in DocuSign because I only used it to sign documents.

Cons

Fairly pricey compared to the competitors, however, this does allow for more secure signing which is a great addition.

Alternatives Considered

Adobe Acrobat Reader and Foxit eSign

Reasons for Switching to Docusign

I had a free trial so I decided to try it out when deciding what product to use. It worked well, but had more features than I needed.
Tina
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 03/12/2024

Please with the platform

Pros

Everything that you need to use within the platform is self explanatory.

Cons

The option to auto fill items such as names and addresses.

Ben
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 25/11/2024

Docusign is easy, the world isn't

We live in a digital world that requires documents to be signed easily. Docusign allows this ease of use and quick turn arounds without having to be at the same location.

Pros

Templates make reuse easy and effective.

Cons

I haven't found anything yet. Mostly use it for myself and not a team. Perhaps the con is with Team features.

Daniela
Daniela
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 03/01/2025

Very easy to use and with a strong brand awareness

I currently use it more as a user, and it is great. Very easy to use, very intuitive. Even people who are very clumsy with computers are able to use DocuSign for the digital signature because it is very intuitive. Also the strong awareness it represents an advantage at the moment of requesting a digital signature.

Pros

It is very easy to use, very intuitive. One doesn't need to be a technology expert to set it up and use it. It has a strong brand awareness, which may help at the moment of asking for a digital signature.

Cons

I contracted DocuSign in a period in which I had to send many contracts per month for digital signatures. DocuSign had a monthly limit of contracts that could be sent for the basic subscription and it was quite expensive to upgrade. I spoke with an agent who promised me a discount but then they never came back to me.

Katie
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 13/08/2024

Incredible API Integrations for Seamless Sending and Signing

We have been a docusign customer for years. We currently use docusigns API integrations with our proprietary CRM to allow our clients to send envelopes for signatures to their customers.

Pros

DocuSign is the most credible and reliable esign software in the industry. It offers the best interface for both senders and signers, and has incredible back end features to manage documents.

Cons

Pricing is expensive, although its worth it.

Chandra
  • Industry: Environmental Services
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/01/2024

DocuSign product review 2024

I have used DocuSign on several occasions for personal and professional applications. Each time it was easy to set up, define, send and receive. It is even easy to walk a first time user through the process on mobile devices and larger platform operating systems.

Pros

DocuSign is very user friendly and easy to learn.

Cons

DocuSign has advanced features that take a few minutes to learn and implement. Not really a con, just time consuming.

Alternatives Considered

Adobe Acrobat

Reasons for Switching to Docusign

Price and ease of use. Versatility for industries that I use and security features.
Andy
  • Industry: Primary/Secondary Education
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 15/06/2024

Expensive but reliable

Pros

Being able to securely digitise legal forms has been most helpful.

Cons

The cost and limits on licensing is a bit restrictive.

Alternatives Considered

Jotform Sign

Reasons for Switching to Docusign

A quick process was needed and Docusign is an industry lead.
Christina
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 17/10/2024

Docusign, an impressively efficient tool for e-signing.

I have had a valuable experience signing digital documents with Docusign. Of all the e-signature tool i have used, Docusign has been the easiest to use. It allows me to conveniently sign documents with an e-sign which has saved me from all the work of having to print a document, sign it with a pen and then scan and send it back.

Pros

Docusign has the most efficient data security features which gives me the confidence to sign even the most confidential documents with no fear of data loss. It has a clean working space with an intuitive interface that makes signing documents straightforward and fast. It was so easy to setup a default e-signature and i like how Docusign gives the power to edit and update the e-signature. Docusign also offers a file sharing function that makes it easy to share documents directly after signing them.

Cons

Am fully impressed by what Docusign has been offering. It has left nothing to be liked least.

Lily
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 09/11/2024

Easy and efficient E-signing

Overall, the experience has been good. I think there’s still a lot left for me to explore, but so far it’s been quite efficient.

Pros

I like the software because it simplifies document uploading and pre-filling, making it so that the only step required from the client is the final signature.

Cons

I think I'm still in the exploration and learning phase, and maybe I haven't done everything correctly. However, I've found the document editing part a bit confusing, especially for documents that have already been sent.

Glenn Charles
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/02/2024

Making Life So Much Better

Im very happy with Docusign and I would recommend all people to start using it to make their lives so much easier. It helped me a lot with my business and I know that for other people, it helped them a lot too.

Pros

Docusign is one of the best thing that ever happened in the work industry. You cn sign documents wherever you are in the world. It will help you complete your task so much faster and proceed with your next projects.

Cons

I honestly couldn't think of anything that I don't like about docusign becasue it helped me a alot with work

Tilly
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/10/2024

Could not work without it.

My overall experience with DocuSign has been very positive. The platform is incredibly user-friendly, making it easy to navigate and manage documents. One of the standout features for me has been the ability to set up templates, which has truly been a game changer. This feature saves me a significant amount of time when sending documents, as I can quickly customise and reuse templates without starting from scratch each time. Overall, DocuSign has streamlined my workflow and made the signing process much more efficient.

Pros

I really appreciate how easy it is to use DocuSign! Setting up templates has been a game changer for me, as it saves so much time when sending documents. The ability to quickly customise and reuse templates makes the signing process incredibly efficient.

Cons

While I appreciate the overall functionality, one downside of DocuSign is that setting up workflows or advanced features, like automated reminders or templates, can be a bit cumbersome for new users. It would be helpful if there were more in-app pop-up demos or tips, such as 'Did you know?

Daria
Daria
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
3
Customer Support
1

3
Reviewed on 03/09/2024

Few bugs and some overly complicated features

Docusign has been improved over the years - it is now a must software in our industry. There are still some issues with layout of documents being imported from PDF and minor bugs.The preview feature needs improvement since it doesn't show the end result to all the recipients.

Pros

Templates to upload, quick share, easy edit, easy adding of multiple recipients

Cons

Hard to amend the signed document, customer service is really not there, some easy tasks are presented as very complicated and require multiple steps that takes way too much time when a document needs to be delivered quickly

Lucy
  • Industry: Cosmetics
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/05/2024

Most effective digital signature solution.

It's a sustainable way , reduces paperwork and removing the need to print or keep more copies thus reducing costs.Its the safest way to sign and return documents anytime. I am a delighted user.

Pros

Since I started using DocuSign my work is now more simplified, and it has really improved the task of signing and approving documents. It's an easy and more secure way,there is no need of sharing important documents which are in need of signing. It saves time which was to be used why doing the manual staff work. It's the best that have used so far and it's always available anytime of the day.

Cons

No major challenges encountered while using DocuSign.

Princess
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/09/2024

Clearly makes e-signature easy

Firstly Docusign is moving us closer to our goal of being 100% paperless,It saves us time and postage fees and most importantly keeps everything very organized.

Pros

Very intuitive and easy to use interface that makes it easy to send documents to clients and for clients to sign.It creates an electronic paper trail that allows us to follow up on a document and keep track of it.

Cons

Docusign should have a feature that allows us to store an e-signature

Casey
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/10/2024

Amazing Platform for Contracts

Overall DocuSign has made our lives easier, more secure and convenient. Docusign is beneficial for all parties involved

Pros

I like that you can drag & drop easily, everything about the process is simple. You can send contracts directly to emails in a few simple steps, Incredibly convenient for both the client and acct manager. I used to send via email and now the signing process is so much faster, and also makes them feel more secure.

Cons

I don't really feel there are many cons to docusign. I don't yet know how to implement a signature that can be on my end before sending, but can't say it's not an option... and complain about it because I may just not know how!

Nicholas G.
Nicholas G.
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 29/10/2023

Docusign is very easy to use and makes managing contracts very simple.

DocuSign tackles the fundamental problem of delivering and signing digital documents; in my case, it assisted me in resolving the issue of inefficient and time-consuming document workflows in businesses and organizations. Docusign solves the problem of people signing papers without having to print, physically sign, scan, and email them; this method is inconvenient; Docusign handles all of the work for you. DocuSign is one of the few electronic signature solutions that is generally recognized and utilized in numerous sectors and government agencies.

Pros

Docusign is extremely simple to use, allowing you to just point and click and, if required, effortlessly submit and forward without having to recreate the document being delivered; virtually any agreement can be signed electronically across all business sectors and industries.

DocuSign eSignature removes the expenses associated with printing, mailing, and storage agreements; it is also extremely simple to use and secure. With the aid of connectors, we can automate the majority of the human labor. Docusign makes doing business easy with digital contracts that are as good as paper and can be delivered to individuals all over the world.

Cons

Despite the fact that the method is extremely basic, I had difficulty integrating it with the servicenow application engine, I would also like a nice user manual, the absence of instructions and articles exacerbated my aggravation. I also believe that the possibility to modify forms might be made a bit easier; editing papers and adding new fields may be difficult.

Sean
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

3
Reviewed on 30/10/2023

DocuSign Is essential when dealing with large or even small contracts. with a caliber of...

My overall experience is great. It's a company that does everything as advertised Is an industry standard. for many industries. Again, like real estate, energy, medical, even the government as well as others.

Pros

DocuSign seems to be very easy to use. It's again one of the standards for documents and contracts digitally and electronically sent and signed. and recognized by many industries, including the government and medical, as well as real estate and energy..

Cons

I don't really have too many cons or actually just only one. I wish their pricing could be a little better. It's affordable, definitely. within small bit small or medium sized business, but it can be a little pricey if you're doing more than 10 or 20 contracts a month.

Earl
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 30/10/2023

Your New Best Friend

My experience with DocuSign has been a game-changer. Electronic signatures make dealing with paperwork a breeze—it's like having a personal assistant for all my documents. The collaborative features are a lifesaver, turning team projects into a seamless digital dance. The security measures give me confidence, like having a fortress for my important files.

Sure, the pricing can be a consideration, but the efficiency and time saved are well worth it. Navigating through the platform is like a walk in the park, and the integrations make it a central hub for all things document-related. It's not just a tool; it's an upgrade to a smoother, more organized way of handling documents.

Pros

DocuSign's pros are like a highlight reel of efficiency. Electronic signatures make paperwork a breeze, cutting time and costs. The document review and collaboration features turn teamwork into a digital ballet. Security is top-notch, and the audit trail is a guardian angel for accountability. With DocuSign, it's not just about signing; it's about elevating the entire document experience.

Cons

DocuSign's cons are like finding a few pebbles on a smooth path. The pricing can be a tad steep for heavy users, and some might feel restricted by plan limitations. While it's user-friendly, the sheer array of features might be overwhelming for the occasional user. Think of it like a sports car—fantastic ride, but might be more than you need if you're just going around the block.

William
  • Industry: Marketing & Advertising
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 02/01/2025

Docusign is the standard

I love Docusign. Haven't been at an organization that hasn't used Docusign in a long time

Pros

Docusign is ole reliable. Trusted by sellers and buyers alike.

Cons

More transparency into how often the customer gets reminders would be nice

8,736 reviews